Firehouse Subs on South Oneida Street in Green Bay deserves real recognition, not just for the food, but for the people behind the counter. The app's promotion system has some real glitches, and the three of us found ourselves stuck trying to place one simple order using one promo code. Instead of brushing us off or telling us to figure it out ourselves, the owner stepped in personally and went above and beyond to honor the promotion, even though the technical failure wasn't on us. What stood out most was how he handled it: patient, genuinely caring, and efficient, all while making sure we left happy with our two sub sandwiches. It's rare these days to find a fast food or fast casual spot where the owner is so hands-on and so invested in customer satisfaction. This wasn't a scripted "customer service" moment, it felt like dealing with someone who actually cares about the people walking through the door. This location is run by a family that clearly values honesty and compassion as much as good food. In a world of corporate fast food chains where you rarely see an owner on the floor solving problems in real time, this kind of personal touch makes all the difference. If you're in Green Bay, this is a business worth supporting. read more

I'm always one for a good sub, and Firehouse is a place to go when you're feeling picky. I always have my old standby, the Hook and Ladder with extra seasoning, and my wife used to go for the grilled cheese meatball sub when they had it, it now loves the regular meatball with extra cheese. Never a disappointment, prompt service, and if you pre-order it, you can snag it and eat it there in the restaurant. read more

Just had the worst experience eating at a firehouse ever. I will never ever go back to another location after this. The rude manager with green hair is a complete Pysco She spit on my friend I came in with. They had attitude and were acting weird so he wanted to watch them make his sub. They did not want him watching, instead of spitting in his food she just spit on him. We received partial refunds. I got a decently good video of her acting unprofessional I will release. Franchise owner is not any better. Obviously a problem from the top down. She started cursing at me while trying to review the incident and was lying about things said and done. That's why I pulled out my phone and started recording. Camera doesn't lie. Firehouse needs to vet franchise owners better. read more

Firehouse Subs - Manager - Fast Food Near Me - Green Bay, Wisconsin

Belligerent employees focused more on arguing with customers than solving issues to mutual satisfaction.

Horrible experience. Wrong order and the food tasted terrible. I was pretty much the only one in there, how could you screw up something so simple? read more

I am a sub connoisseur. I have tried all the different sub places that this area has to offer. Today was my first visit. The sub I got was tasty. The deli mustard gives it a "sweeter" taste than other normal subs I get. Sub was also served warm. Usually I eat subs cold but it was still good. Good portion of meats and veggies and the bread was soft. So in general a good sandwich. I got a side of mac'n'cheese with my meal and it wasn't my favorite. It was cold and the noodles tasted and felt like cardboard. They were fully cooked but the noodles were thick and grainy. And the cheese sauce was basically milk. Employees were nice and helpful. Though I could see their back room banter being a bother to others. (I didn't mind it) I'll definitely be back. read more

Love Firehouse Subs! They have a great menu and I can't find their subs anywhere else. Try to go here whenever I get a chance. Their turkey bacon ranch is a personal favorite. read more

Very tasty. Had a chicken, bacon, ranch and the freshness of the ingredients was great. Went for a weekday lunch and had a surprisingly long wait time. However appreciated the local decor making tribute to local firefighters. read more

In the past, we were always pleased with the service and food. Today our veggie subs came with only lettuce, tomato, onion, and mayo. They both were missing cheese, mushrooms, peppers. When I brought my sub to the counter the person who made my sub told me twice that the missing items were there, even after I asked her to come over and look it. The second time she turned her back on me. I have tolerance for mistakes but not bad attitude. So, I paid $23 for two subs that we missing half the ingredients and poor customer service. I even "rounded up" for the firemen who serve us. read more

My boyfriend is disabled and needs assistance in the bathroom. when the manager banged (not once, but twice) on the door and then asked us to leave because 2 people cannot be in the same bathroom together. Condescending and rude, didn't feel the need to explain myself just said ok and left. Felt disrespected and not valued as a once loyal customer. 01/27/2024 about 1:45 pm read more

I was concerned going here thinking I would be ordering a calorie bomb of a sandwich but they have low calorie options now. The smaller sandwiches are just as tasty and you leave full but not crazy stuffed. The flavor of their sandwiches is great as well. I loved the bun and the fact the sandwich was served warm. I ordered the turkey option and my husband had the special which was a Hawaiian sandwich. I also really like their chip selections and the soda machine. So many good flavored water options! I will for sure be back. I highly recommend this place. read more

Love, love, love these Subs. Our faves are the hook and ladder, and the New York steamer. Portions are generous and it doesn't take an hour and a half to get your food. They really are quick. my only complaint is that they could use a little more variety on the chips selection. The pickles are pickled to perfection. read more

Firehouse Subs - Firehouse Hero sub. Yummo! - Fast Food Near Me - Green Bay, Wisconsin

I stopped here despite the fact that my favorite sub place is across the street because I wanted to compare. To me, there isn't much comparison. Firehouse is Subway with a decorative theme, nothing special but not bad, either. I was less than impressed coming in, I was the only customer ordering and there were 3 people behind the counter. None greeted me, asked if they could help or if I've been here before, they just waited until I finally made it to the register (which is the end point of every other sub place) and waited expectantly for me to order. Once I chose a sub I wasn't asked for extras or other toppings, I was told the price. I had to ask for an explanation of their toppings "cube" by the register. So I wanted to try it once, I can say I did. I won't pass Potbelly to come back here again. read more

Firehouse Subs - Steamer with banana peppers and onions - Fast Food Near Me - Green Bay, Wisconsin

There are a lot different places to get a good sandwich. Firehouse subs is just in location that I drive by once in a while and never thought about going there, but my stomach told me otherwise. I recently stopped in when I was in the area. I was immediately greeted by the staff. It's a very clean and open store. The wall decor lives up to it's name as there's firefighter helmets, hoses, axes, and signs. Turns out that Firehouse subs was founded by someone who was an actual firefighter. The menu was big and easy to see as there a good number of choices for some hot subs. They offer three different sizes of sandwiches (small, medium, or large) on white or wheat bread. The small sub is perfect if you have a smaller appetite. The medium size is similar to the size that you would get at Jimmy Johns or Erberts and Gerberts. I ended up ordering the Smokehouse Beef & Cheddar Brisket. The beef was tender and hot and covered it Sweet Baby Ray's BBQ (one of my favs). Cheese would slowly drizzle out of the sandwich with each bite. I ate that sandwich so fast, there was barely a mess to clean up. When you make your order, you can round up to the next dollar and that change gets donated to local public safety organizations in Wisconsin. That's pretty cool that they support organizations that relate to the overall theme of the restaurant. read more

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This is my go-to for hot subs. They have a variety of sizes and toppings for sandwiches as well as other healthier options. The decorations are all out firehouse themed which I find adorable. The staff is efficient and friendly. I usually order a medium Hook & Ladder sandwich which is a safe bet for those who like more basic sandwiches. read more

Summary: Prices higher than quality. DO NOT have mayo on the BBQ beef brisket sandwich. Had the BBQ beef brisket sandwich. Beef was good but for some reason the sandwich had mayo on it. The combo of the mayo and sweet BBQ sauce didn't meld well at all and made for a gross combination. I didn't finish my sandwich. Another gripe I have is the prices My sub with chips and a medium pop was $12+ dollars. I don't think the prices matched the quality. Bottom line: I won't be back, but wouldn't freak out if someone at work suggested to go there. read more

Not sure what's happened to this place but the last two experiences have been less than desirable. Just ordered a turkey sub and I'm pretty damn sure they used one or two day old bread; the bread was falling apart as I ate my sub. These subs used to be phenomenal, but now, I think it's time to find a new sub shop. read more

Stopped here with some coworkers. Never been to one but heard good things. Wasn't disappointed. Friendly people welcomed us in, checked how things were while we were eating and gave a nice good bye when we left. I had a turkey and ham toasted sub with ranch on a white roll. Very good! Will look for them back home. read more

I enjoy Firehouse subs and I think they have the best in the area. But today, for the first time, I was disappointed in the sub. I ordered a med (paid for it) and was sieved a small. When I asked about it I got attitude from the girl behind the counter. So I recorded to sit and eat because I needed to get back to work. But as I'm leaving I hear, in the most snarkiest tone, "have a nice day". It wasn't a pleasant experience at all. Even the people that were sitting next to me said that she could've been nicer. I don't know if I will be coming back here. read more

I used to like Firehouse Subs until today. I ordered online for curbside pick up. I go there when my order is ready. I park in the spot that is clearly marked curbside pickup. Wait for 5 minutes. Nobody comes so i go inside. There's 4 people working inside none of them wearing masks as they prepare people's food. I stand there for another 5 minutes and noone acknowledges me. I see the bag with my food...do i just take it and go? No, i want these assholes to acknowledge my presence and they still don't. So i loudly say "I'm here to pick up an order." They say "oh its right there." I grab my food and leave. I NEVER forget when I receive poor customer service. I will never go back there again. read more

Awful customer service. Went there to eat with my niece the other day. Very loud employee yelling in the back and swearing and workers didn't acknowledgeI was there. Waited 5 minutes for my order to be taken and the place was empty. Never going back to that location on oneida read more

OMG they need one of these in Appleton ASAP. They are soooo good. I had a meatball sub and it was the best one I've ever had. I come from a city where you find an Italian restaurant on almost every block so I've had it all and this beats all of them hands down. Serving sizes are huge so I ate the rest for dinner. You definitely get what you pay for and then some. SO GOOD!!!! read more

Great food and the best staff EVER!!!!! If you haven't tried it yet stop on it and try it out... Don't waste any time the beef and cheddar brisket is amazing!! read more

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Super friendly staff! Welcoming and attentive. Cute environment- firehouse themed. Not a huge selection on the menu, but the food was very good. My boyfriend and son both got the brisket sub and I got a chopped salad. read more

Downloaded this app just because I wanted to share my horrible experience. Ordered a meal and went to grab my drink and the girls working claimed I didn't order the meal. Very rude. Like very very rude. If you see them working when you walk in, I suggest you walk your butt right back out. Food is good tho read more

This place rock's! The staff is extremely nice. The subs are out of this world. The place was very clean. I will always eat here!!!

A typical fast casual sub place, not great and not bad, but the have a lot of subs that really hit the spot (both hot and cold). I'm a sandwich lover, and while the sandwiches are pretty good, it's not a place I crave like a few other places in town - they are just a good place to get a quick bite when you are craving a nice sandwich. read more

This was my first visit to a Firehouse Subs, and it immediately reminded me of a Quizno's. I ordered a turkey bacon ranch sub with no onions, and chose the large sized meal. The order process was quick and simple, the cashier was professional but not overly friendly. My sub arrived quickly and though it was made wrong (I ordered no onions) rather than ask to have it remade I just picked them off. It was a generous amount of food for a generous price of $12.50. read more

Best Damn Sub! From the Philly Cheese steak, Beef Brisket and Ham n Cheese Subs, this place is AMAZING! Great staff too!

I've only been here a handful of times but definitely one of the better sub places in the area, especially for hot subs. Their barbeque brisket sub is one of the best. I also appreciate how they give to public safety organizations as well with their "round up your bill to donate" option. I prefer this place over Subway or the other chain sub restaurants. read more

Second best sub ive ever had. The staff were very nice. The setup inside is perfect. It smells like heaven!

I notified Yelp about a change in hours for another establishment. They made the change, praised me for being part of the community - and ever since, most of my reviews now wind up in the Not Recommended section! Brilliant algorithm ya got there, kids. And no way to communicate with a human about it. So I no longer waste time providing them with free content, and post my reviews elsewhere. BUT: I had previously mentioned Firehouse's free Birthday Sandwich, praising them because they didn't require that you join a club or provide personal info...just show ID. That program has been discontinued and now you DO have to join a club and provide info. But I still stick by the rest of my earlier review: The sandwiches here are larger than your typical sub from "that other place" so they're a tiny bit more expensive but worth every penny. Much better quality ingredients IMHO. For me, the standouts are the hot subs, like the BBQ beef brisket. No "deli meat" here! read more

Expensive for a sub, but very delicious and filling. Worth the $10 I will continue to recommend to all sub lovers.

Everybody that walks through the door, gets a welcome to firehouse. Cashiers are friendly, informative, and quick. I usually order the Club and it never disappoints. Love it here! read more

First Firemen Subs shop we have visited, even though it's a chain. Tried the meatball and the steak and cheese--- both were toasted hot and great! Really great flavor in the ingredients... read more

I like to go for lunch because the quality of the food seems higher than on the later shift.

First let me say I love Firehouse Subs. And when I'm in the store I love the multi-choice soda machine where you can mix flavors, etc. But lately I've tried having subs delivered to work for lunch using one of the delivery services. Two different services, at that. Both times my instructions were not followed. The most recent time (yesterday) I requested no lettuce, no mustard, add black olives, extra cheese (which I paid extra for), and please cut the sandwich in four pieces. Only one of these five instructions was followed (the black olives). On the one hand, that's what I get for not going to the restaurant in person, I guess. But on the other hand - that's twice that I didn't get what I ordered. Maybe restaurants think that when people order food delivered, very few will bother to complain. Who knows? Thus my 3-star rating instead of 5. read more

Shout out to Seth from Firehouse Subs in Green Bay Wisconsin! We live in Canada and my son was getting married in Green Bay. We wanted to have a picnic for about 80 guest and our son and his fiancé mentioned they loved Firehouse. I called and spoke with Seth and he helped me figure out what would be best for our party. He delivered everything on time and everything was fresh and delicious. Thank you Seth for making this day go so smoothly! Now all we need, is to get a Firehouse Sub here in Canada. read more

Soooooo goooood! My bf and I both just devoured our sandwiches. Love the choice of ingredients & the bread is so good fr. To the young man who made our sandwiches: u r a talented sandwich maker. Will probably be back soon. read more

When you order online and it's in writing in front of them as they make your sandwich, a reasonable person would expect them to get it right. Wrong! Somehow "no mayo" translated to "lots of mayo" in the mind of the genius who made my sandwich. A fact that I didn't discover until I got home, so my sandwich was inedible to me and a waste of $10. Thanks! read more