I was pleasantly surprised with the quality of the sandwich I got here. I ordered thru App and it was ready promptly. What I hate about eating sandwiches the most is that they fall apart all the time and it gets so messy. This sandwich was neatly constructed and delicious. Sure a few pieces of shredded lettuce fell out that's no biggie. Tasted really fresh too. I am not sure if it is the sandwich I oredered was good, or the person who made was good, or they are just good all the time. But this was definitely one of the best sandwiches I had from franchaised restaurants in a while. I will be back to test out other menu on a different day. read more

Had to wait 10 extra minutes for an online order, bait and switch on the 50% off first order for opening an account (never got it at checkout), there was maybe 2 1/2 Oz of turkey on the sandwich read more

This franchise advertises a promotion in the morning, but does not honor the deal in the afternoon and it was not expired on the fine print. I understand that it was an "online promotion" but what is the point of continuously advertising it if you cannot honor it in store claiming the price cannot be marked down on their register. I didn't want all of my accumulated points to go to waste and deleted the app. read more

I was the only one in the store yet I had to wait for them to make on line orders for people not there. Maybe you should prioritize people standing in front of you. read more

One day I went here got 2 fries and some garlic bread the bread was so greasy that I took a bite so greasy that when I got home I slept and I wake up and go to the toilet and vomit next day I got diarrhea for two days please change how much oil you but on that read more

So happy I was reminded how good Firehouse Subs is. High quality subs for the same price as a Jimmy John's or Jersey Mikes. In particular the toasted Italian sub was the perfect blend if meat, bread and toppings. read more

Firehouse Subs - Italian - Sandwiches Near Me - Fairfax, Virginia

The food was delicious, the staff was very friendly and attentive, and the atmosphere was very pleasant. read more

Firehouse Subs - sandwich - Sandwiches Near Me - Fairfax, Virginia

Excellent sub and friendly customer service. I haven't been to a Firehouse in months, but this visit hit the spot. I could have skipped the bare-bones dining room and gotten my small sub to go. But I would missed some of that gooey, melt-in-your-mouth time with this dinner sub. Big thumbs up for this treat! read more

Firehouse Subs - Firehouse Steak & Cheese - Sandwiches Near Me - Fairfax, Virginia

Just had the French dip and it was bomb!! The store was clean arm and had good music. The nice lady behind the counter was friendly.

If I folded the pickle and half, it would be as thick as the sub. My three year old could eat two of those. A small drink, a bag of chips and a sub that is as long as my pinky, literally cost $13. This is my third bad experience at Fire House Subs. I will not be going back. I just like subway, but I would rather have that. If you're in the area find another place definitely not worth the money and you'll still be hungry On the plus side, the service was good. read more

Firehouse Subs - Absolutely nothing.. that's the problem. My 3year old could eat 2 of these - Sandwiches Near Me - Fairfax, Virginia

I've tried Firehouse before (through lunch catering at work) but this is actually the first time I've ate at the restaurant. This location is under new management since April 2016 and the owner, Josh, has been on top of his game! My boyfriend and I appreciated that he took the time out of his busy dinner rush to greet us and make sure our experience in his restaurant was going well. Besides the prompt and great customer service storewide, the sandwiches are great! I had the steak and cheese and my boyfriend had the Hero. Both were delicious and the large is so big that I had to take my other half home. Prime location in Fairfax Towne Center as well with plenty of parking. Grab a sandwich the next time you visit the center before you go to the movies or one of the shops nearby and don't forget to have a nice conversation with Josh - you won't be disappointed! Looking forward to trying the rest of the items on the menu! read more

Firehouse Subs - the Hero - Sandwiches Near Me - Fairfax, Virginia

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Came here for the first time because of an Instagram post i randomly came across about national meatball day from the fire house subs page. 5$ for a medium meatball sub when it's normally 10$? Sign me up! It was pretty good for a chicken meatball parm. Nice big meatballs. Good sturdy flavorful bread. A lot of sauce. App was easy to install and sign up. Got reward points for signing up and the order itself. Verification took a couple emails. Order was ready ahead of schedule and on the shelf waiting for me. Would come back for the second time next national meatball day! read more

Firehouse Subs - Chicken Parm Meatball - Sandwiches Near Me - Fairfax, Virginia

There was mold in my cookie. Inside the chocolate chip. MOLD. Least to say I was flabbergasted.

I just had THE BEST SANDWICH that I've ever had in one of these restaurants. I am not putting the others down at all, but this particular store delivered with PERFECTION!! Even the presentation was good!! The staff was great and the place was pretty clean! I will definitely eat here every time I'm in the area. Kudos to the staff that were working today!! read more

Always Great...... always..... skip delivery, delivery here in Northern VA is slow - so go get it and you'll be happy....

I came here after shopping nearby and I'm so glad that I did. The owner, Josh, happened to be working on the floor as I was asking for a food recommendation. I'm so glad I asked because now I'm in love with their Hero Sub & Philly Steak with Cheese Sandwich. Josh and his staff are all super friendly and they always provide amazing service whenever I visit. The meat is steamed and made fresh which provides a better taste than normal sandwich shops. It's not a huge restaurant but there are plenty of tables for small or big groups. The plaza does get busy but there are a lot of parking spots available. Overall it's a very nice atmosphere and convenient for people that need a quick meal without ruining the quality of a delicious sub read more

Firehouse Subs - The Hero Sub. Large size - Sandwiches Near Me - Fairfax, Virginia

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I love that they greet you when you walk in. I wish more places did this! The menu isn't huge, but I love that they use fresh ingredients. Each franchise I have been to seems to uphold the brand standard well, and this Fairfax location is no exception. I also really like the fact that FS gives back so heavily to the community. For all these reasons, I'll gladly pay a little extra for a sub here vs a competitor when I am in the area. Parting Fun Fact: they will give you a free sub on your birthday--just show them your ID. read more

If you value customer service I'd choose somewhere else to eat. Apparently they won't toast any subs if it's too close to closing time. It's almost like that's part of the job? Seems like employee convenience trumps customer experience these days. Disappointing. read more

I had a really great experience ordering delivery from here. The food came quick & the packaging was superb. Biting into the food...... awesome! I really didn't expect it to be THAT good since I figured oh, it's a chain sandwich place. But I was wrong. Both the sandwiches I ordered had just the right amount of sauce to bacon to meat to cheese ratio. I'm all about customizing my sandwich and they fulfilled every customization I asked for. I also asked for really hot sauce on the side and they gave me two options. Good looking out! I would highly recommend this place if you're craving a fresh sandwich for a fair price. : @ read more

Firehouse Subs - a hand holding a sandwich - Sandwiches Near Me - Fairfax, Virginia

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Quick, easy to order and with a tight menu. I always get a large sub, hook & ladder is one of my faves. A truly big sandwich for a heartier appetite. Drink, chips and a cookie are available. Love the soda fountain machine and I like that they donate and give back to the local community. Thanks, David read more

I went to this firehouse subs location at 8:45 pm... their website and door lists that they close at 9:00 pm. I arrived at the door and the door was locked. There was one employee inside, he saw me and proceeded to continue cleaning up and ignore me at the door (even though the store was still open for another 15mins) I wanted for two minutes before I decided to knock. He continued to ignore me so I knocked harder until he acknowledged my presence and walked to the door. He conveniently then told me the system was down so he could not serve me. Which is hard to believe considering he was already determined to clock out early. If the system was down, why lock the door ? They need to do better read more

We catered recently for a conference, and Josh was amazing! He called to make sure he understood the order, which was much appreciated. The order was completed to perfection. Everybody loved the food so much, we decided to cater second day. Josh accommodated the order in stride, and we had another success. Thanks Josh!! read more

The pickles are simply scrumptious and the man with the mii eyebrows was very nice to me and my friends! He made our sub nice and warm, just the way i like it! read more

Firehouse Subs - Sandwiches Near Me - Fairfax, Virginia

Great Service, Great Food, every time and very friendly staff. I definitely want to commend the staff which always gets my order correct and treats me like family. Restaurant is clean and everyone looks and acts pleasant. read more

Good location with plenty of parking. Tables outside and inside to eat. Fast and friendly service and delicious sandwiches.

This review ONLY addresses the new Prime Rib Steak Sub. In short, I'm glad I used Reward Points because if I'd paid I'd have asked for a refund. The only word I can use to describe it is "disgusting." I couldn't even eat it all, which for me, even when the food is bad, unheard of. A gloppy mess with zero flavor, even just the beef by itself was tasteless. Suspect maybe they "overachieved" with the mayo and mustard (which I couldn't taste) but I blame the recipe not the execution. Firehouse you need to drop this one. I've loved anything else I've ever had from you guys. read more

What a nice place! It's not the usual 'sub' shop, it's a personalized dining experience! Right when we walked it, you could feel the 'love'. The head guy, probably a manager took our order and informed us on the differences between the sandwiches. I had the pastrami type sub and my hubby got the Firehouse sub. The 'pile' of meat was more than hefty. They have 8" and 12" choices for their subs. They are fresh, hefty, and very tasty! . We'll definitely come back! read more

The perfect blend of cold cuts, to condiments to a warm soft bread. Sandwich heaven! Great brownies and chocolate chip cookies too! Best hero place in the business! read more

This is my favorite firehouse subs I have ever been to. The owner, Josh, is personable, very detail-oriented and takes pride in his customer service. read more

My experience was awful at this location. The guy taking the order did not let me customize anything. Doesn't allow to add any hot sauce condiments and asked if I want to purchase the bottle instead. And when the order was ready, the lady who prepared the order looked at me and just handed over the bag to me without any name calling. The guy who took my order came out after I left the place and started yelling at me for taking the wrong bag. Never again. read more

Have never had anything from firehouse subs. My friend said it is one step ahead of subways. We both ate smoked turkey breast. It tastes good with rich in flavor. Maybe I will try something else next time. read more

This is, hands down, the best sandwich shop that I've ever visited. Everything is spot on from the moment that you walk into the door, to the atmosphere, to the food (which is awesome). Every time that I've visited the crew here has been fast and very attentive to all my quirks that I throw in my orders and have yet to deliver anything except exactly what I ordered. However, the best part of the entire experience is definitely making small talk with the owner Josh. This is a person who takes pride in his shop and understands the value in building relationships with his customers. He is never too busy to stop and make sure you are satisfied with your experience and will do almost anything to make sure you are fully satisfied before you walk out of that door. The genuine interest that he shows when speaking with you is a lost art in the world of commerce these days, which is yet another reason how this shop is head and shoulders above the competition. If you go here, you will not regret it! read more

I came in here tonight because I am dying of hunger and this restaurant has always satisfied my hunger cravings. When I came in at around i:15 there were two other people waiting for their order, which I believe was made online. The young employee who was working with the register was exceptionally nice and helpful. I ordered the Hook and Ladder small sub sandwich. He pointed out all of the ingredients that are included like lettuce, tomayoes, mayonnaise, and onions. I had asked to not include onions, and it was easy enough. They even included a pickle on the side which was nice. The two employees who prepared the sandwich had it ready in less than four minutes I think. I brought it to my car to eat, and it's quite good. Albeit on the small side, so I will have to order the medium size on my next visit! The ambience is the most awesome out of all of the sandwich shops. It was a cool experience! read more

I came here to get more food after a disappointing pho meal. I came in a daze which I'll blame on starvation. In that daze, I ordered a medium rather than a large sub. Yeah, I know...I left my man card at home and who knows what happened to my Y chromosome. I looked over the menu and decided on the steak and cheese. It came with mushrooms, onions, peppers, mayo and mustard. All for about 7 bucks. This was basically the size of a hot dog. I paid 7 bucks for something the size of a Big Bite at 7-11. Granted, it was the size of the 1/4 Big Bite and not the regular...but still...a sub should not be the size of a hot dog. After I got over the initial shock, (you know what they say, it's not the size of the boat, but the motion of the....you get it), I figured maybe this is going to be the best tasting steak and cheese ever. Nope. Tastes like...mediocrity. Nothing in the sandwich stood out. There wasn't much of anything. The meat was meh and I didn't taste much of anything else. The location looks like a Quizno's with fireman paraphernalia. The staff were pretty friendly. But I can't support their end product. If you're in the market for a sub in this area, go to Wegman's. read more

I wish I could give this place more stars but plus +1 because they are a co-op of sorts for the local Firehouses...other than that it was just mediocre for the price $7 total. Sorry guys but it's trying to be Potbelly with a heart but PB has an advantage since they are a tad cheaper for more food. The Veggie Sub* wasn't very tasty, sort of bland and it was smaller than Potbelly (about half the weight with all the toppings.) Too bad cuz I really wanted to like it more. Note: maybe the meat subs are better!?!? Who knows. Worth a try. read more

Meh. Getting a combo meal (chips and a drink) with your sub will be a bit pricey. The Cherry limeade here was just blah - it tasted like concentrated cherry punch syrup - with NO limeade flavor at all. Not tangy or crisp. Sickeningly sweet. But they had the super soda machine with 5 bajillion soda combinations so I made my OWN cherry lemonade mix. (Still, they shouldn't rep cherry limeade and then have it suck so badly.) The sandwich was kind of sloppy when we got 'em and the wait was about 10 minutes. I haven't experienced the "line ordering" problem, but right away - I could see how it would be an issue since the register area is super tiny. ONE SUPREMELY IRRITATING NOTE: If you decide to donate $2 to get a "pickle bucket" - just a plain old red bucket, donating the proceeds to the local fire house - BEWARE - there is still pickle juice INSIDE the bucket. Yeah. So when you pick it up and put it in your car, it will reeeeeek. And when you bring it home, it will drip nasty pickle juices until you throw it outside to hose it off. FIRE HOUSE SUBS - WASH THE FRICKIN' PICKLE BUCKETS! read more

Shit slaps. I usually get the hero sub, with some added grilled chicken. And lemme tell you it is amazing. That initial bite is orgasmic.

I always (and I mean always) get the same thing when I go here, the Hook and Ladder. I don't know if it's the steaming or what, but the sandwich is always delicious. My boyfriend changes his order each time he goes. He has tried the Firehouse Meatball, the Steak and Cheese and the Smokehouse Beef and Cheddar Brisket. He raves about each one. So in sum, we love the food here. The atmosphere is nice and the workers are all friendly. read more

I visited Firehouse Subs for the first time in mid-October. My sandwich was not prepared as I requested so after arriving home I called the store to advise my disappointment. I spoke with Josh, the Manager. He was very cordial and apologized for the error. He invited me back for a second try, which I did on Oct. 29th. I did not order the same sub but instead got the Hook and Ladder - warm and delicious. What was even better was the customer service. If you are near Fairfax Towne Center or Fair Oaks Mall, I recommend stopping by Firehouse Subs. read more

I've been here two more times now....and tried the steak and cheese, hook and ladder again and the italian.. I have to say...my bf LOVES the steak and cheese and I am a big fan of the italian (actually, more than the hook and ladder)...and I think it's b/c it's got a bit more of a zing and kick to it from the more spicy meats! With their wide variety of ms. vicky's chips, I will definitely be back...! Oh yeah, their oatmeal raisin cookies are DELICIOUS!!!! :) If they had amazing soups, this would definitely trump potbelly's because their sandwiches already do...! service is fast and friendly too! read more