The food at firehouse is always incredible! It's one of my favorite sandwich places. Great service - in fact, "service" is what brought us here ad they offer free combos to military and first responders during Veterans Day Always cool ambiance with the fire station theme! read more

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Not in reference to the two employees sitting outside. Not their fault at all. But to the single point of failure manager with the keys, you were asleep at the wheel. Must have stayed out too late on Halloween because still being closed an hour after you're supposed to be open is a complete disgrace to an otherwise solid in place of business. Promote someone else because the key holder isn't ready for leadership. read more

Me and my wife and daughter and four grandkids decided to try this place. It was all of our first time. We had a variety of sandwiches chips, chicken and dumplings and their macaroni and cheese. My kids were like grandpa can we come back tomorrow? That's how good it was. I had the steak and cheese large and it was very very very tasty. I will definitely come back five stars to this place. I even left a note with the managerhow satisfied my family were. read more

Firehouse Subs - Happy Customers - Sandwiches Near Me - El Paso, Texas

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Used to love firehouse subs. Get a large s7b delivered to the truck and could have half for lunch and half for dinner. Always got brisket and cheddar. Not anymore. You cant order anything over a medium and it seems like its shorter then subways 6 inch. Spent 18.00 on a sub that I was still hungry afterwards. Yall used to be good till the greed took over. Such a shame read more

The place is not bad there food is not bad. We ordered the meatball sub sandwich but one problem with that it was piping hot you can see the steam of it had to wait 20 before trying to bite into it. A warning should have been said or I would had gotten 3rd degree burn in the mouth. One thing is the soda machine which is atrocious and beyond dirty there are 4 employees 3 males one female which has been in the bathroom for more than half hour twice withing minutes and 4 customers. Don't know if she sick cause she still in there. But the soda machine my god it's gooey and dirty and if I get the runs it's cause of that. Here is the pics of the machine you tell me. I have the pictures but don't know how to post it on here. read more

Firehouse Subs - Top of soda machine - Sandwiches Near Me - El Paso, Texas

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There was hair on the table in multiple spots. It was gross. I was looking for a drink and snack on a hot day and this place was dirty. There was trash on the floor and fountain drink area was sticky. read more

Took over 40 minutes to get my order. Staff is to worried about online orders and not serving in stor

Unbelievable wait. Ordered 3 subs and had to wait over an hour to get them. People came in after me, around 4 orders, and they all got their subs before me. The wait was so long the people got and ate their subs before I even got my subs. Unbelievable I should not have to wait over AN HOUR to get 3 simple subs. read more

Honestly.... Just go to subway. I got the Italian sub... makes subway look like it's a fancy 5 star restaurant. Not only was I disappointed in the sub, the Mac & cheese is cringe worthy. Not even at the sight, but the taste. It tastes like Alfredo sauce with hard uncooked shells. At the very least, please make sure the pasta isn't al dente and a sprinkle of anything would go a long way. Aside from that, the workers are nice.. which is why I added an extra star. Would I recommend this place? If you're starving, sure. Edit** when I got home, I ate the rest of my sandwich, which for the life of me.. I couldn't figure out what ingredient in it was just not doing it for me... I dissected the entire sandwich and found that whatever sweet ham was in there, just HAD TO GO. After removing it, it was actually pretty decent. So much, that I upped a star, and will actually return if I'm ever in the mood for a sub. I'll just be removing whatever sweet ham that was. Either way, PLEASE PLEASE do something about the Mac and cheese. On paper it sounds delicious. Unfortunately, I didn't get to eat the paper which in this case.. it probably would have tasted better. read more

Firehouse Subs - Sandwiches Near Me - El Paso, Texas

I love this place -- they have the best subs in town! My little nephew thinks so too. It's always hard to choose which sub I want because they're all so good. Their customer service is friendly and fast! read more

upon checking out, my combo + a brownie came out to 26$. my mom made a joke about being able to buy a whole turkey with the price, the audience (me and the cashier) laughed ! i had asked for extra turkey bc i was starving. small mistake. i'm pretty sure because of this joke, they basically gave me 2 LBS OF TURKEY!!!! LMAO whether it was the joke or not, def do NOT recommend asking for extra meat as they go VERY heavy with it LMAO read more

Firehouse Subs - Smoked Turkey Breast - Sandwiches Near Me - El Paso, Texas

Tried out the delivery that's set up through grubhub and was very happy with it. Was easy and the delivery guy even got here early. Now for the food... YYYUUUUUMMMMMSSSSS!!!!!! Ordered the New York Steamer, double meat, with bacon(because everything is better with bacon), **slaps sandwich** this bad boy can fit so much meat in it, thats what she said... Sandwich was so good and can't go wrong with Kettle BBQ chips and a coke. Yelp/Grubhub delivery service A+++, Firehouse subs A++++. Why are you still reading?!?! ORDER IT NOW! read more

Firehouse Subs - New York Steamer, how can you not order this?!?! - Sandwiches Near Me - El Paso, Texas

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Why not go to firehouse subs and while you're doing that they are donating to our firefighters here and El Paso I give this place five stars because the subs that they have are all delicious pick one and you will not be the underdog. You'll be the happy dog for trying their subs, give this place five stars great customer service and it is very very comfortable to eat and enjoy my brothers read more

Meatball was so good n cheesy! My bf liked his club on a sub, too. Def coming back for other menu and sides! read more

Firehouse Subs - Firehouse Meatball - Sandwiches Near Me - El Paso, Texas

always worth the trip!!!! Whenever we are in El Paso we get a couple of subs and take them home to Las Cruces NM. This one at the Fountains is always the best we tried the Firehouse on Redd rd there's no comparison. This one has friendly people always clean and the subs well they are the best. Kenneth prepared our subs perfectly for the trip back to cruces. We will be back the family thanks you read more

There's a funny backstory as to how I came about this place and why it took me so long to review. The first time I ever visited Firehouse was a faint and distant memory featuring a sub which I *think* tasted lackluster and strange to me. It might have been an off day or whatever. I couldn't even tell you what type of sub I ordered that day. At any rate, I decided to let some time pass and give the place another try. I mean, how couldn't I?? They have a freakin' 4 and a half star rating for f*cks sake!! Like with many other sandwich shops, I decided to try two different sandwiches on two separate visits to get a proper assessment. First was the tuna: I modified the ingredients on this one a bit because they actually put deli mustard on there's. One question...WHY?! Who the eff puts mustard on their tuna? Wait...ya know what? Don't answer that. I'm sure there's like a super secret society of weirdos who prefer mustard to mayo on their tuna. And honestly, I've seen stranger things happen. Overall, the tuna was pretty damn good. I was surprised! SO many sandwich shops get this wrong and I don't understand why. It's as if the concept of mixing tuna with mayo and veggies is far beyond comprehension. But Firehouse managed to not let me down. So they get a gold star. Next was the steak and cheese: I had mixed pre-reservations about this because of the condiments included. They include mayo and deli mustard on theirs, which I figured...*could* work...as long as you treated it like a typical burger at a fast food joint. See, ordinarily, I don't prefer any condiments at all on my cheesesteak. That's because a traditional philly doesn't have any; just steak with cheese wiz, mushrooms, onions, and peppers. Figuring this was an in-house thing, I opted not to exclude the condiments but still nixed the peppers. Holy hot damn was this thing good! Was it the best cheesesteak I've ever had? Not hardly. But it was satisfying for what it was. The bread was fresh and crispy the way it should be and the condiments actually didn't take away from the natural steak flavors at all. Only minor complaints I have are that the mushrooms felt like they could have been sauteed a lot longer and the shaved steak tasted slightly cheap and chewy....almost as if they used steak-ums. But this works as a frugal guilty pleasure in the namesake of cheesesteaks. I dare even go as far as to say they're better than Brown Bag....but not quite as memorable as Which Wich or Jersey Mike's. And that's how I would rate Firehouse overall. Since, in El Paso, there aren't many (in my opinion) great choices for sandwich shops. Most of the places I love most are out of state. So you pretty much have: this place, Brown Bag, Which Wich, Jimmy John's, Subway, and Charley's. And I'd rate Firehouse somewhere around #2 or #3. But I need to order another sandwich from here before deciding for sure. For now, I'm gonna give Firehouse 4 savory cheesesteaks blended cleverly with deli mustard and mayo out of 5. read more

Firehouse Subs - Firehouse steak & cheese - Sandwiches Near Me - El Paso, Texas

I have NEVER in my life, loved a sub sandwich as much as I loved my very first sub from Firehouse Subs. Before my delicious encounter with FS, I always thought my best options for a quick sub was Subway. I was such a silly lass back then. Subway has nothing on Firehouse Subs, NOTHING I TELL YA! I devoured a NY Sweeper sub on wheat in all it's cheesy, mustardy goodness. This sub was better than anything I've concocted at home on my own. I think I was so used to eating subs with lettuce, tomatoes, onions and all those other veggies that I had actually tricked myself into believing anything I had before FS was actually good. Such a fool! FS doesn't add unnecessary toppings and loads up the delicious meats and melted cheeses. So damn good! I also love the whole flow of FS. As soon as you walk in they yell out "Welcome to Firehouse Subs" in unison. After you order you can just take a seat and they'll bring your food over to you. And if you're the kind of person that loves to load up your sandwich with sauces and whatnot, FS has a huge selection of sauces right at the counter. The house sauces are on point and you can buy them as well. And one thing that I've only seen at an El Taco Tote that FS also has is the amazing Coca Cola drink station. It has an assortment of different sodas and waters available that you can also get with additional flavors like vanilla Coke, cherry water, peach Fanta and so many more. And the thing is touch screen...it makes you feel like you're inside a restaurant from the future. read more

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I wish I could give your location NO STARS!! This place is horrible!!! I placed an online order at The Fountains of Farrah location for pick up today at 12:35. Got to the location 5 minutes after just in case. The two men working there did not acknowledge anyone there. It's took 30 minutes before I was even acknowledged at the cash register even though they kept passing by. Then they proceeded to tell me " We're our of lettuce" Are you kidding me ??? Why was I not informed of this, what's the point of asking for your # online. Re-train your staff they are in desperate need of it !!!! read more

Firehouse Subs - Sandwiches Near Me - El Paso, Texas

I just ordered 2 Italian and one meatball sub Omg these are always the most delicious subs anywhere!!!!! Arlene Salcido

I'm really upset with my grub hub experience. Yesterday I was browsing on Yelp and somehow ended up in the depths of Order only. It seemed too good to be true, but I decided to go for it. Click click boom. This being my first grub hub experience I was immediately filled with regret and called firehouse subs to confirm that it was ACTUALLY being delivered to me. I cannot stress enough that this was within a minute of placing the order via grub hub. This would give me the opportunity to cancel the order, call the hotline, then put it in correctly. The sweet gal on the other end confirmed my last and first name and said it was going to be delivered to me. I asked how, and she said based on my location/address, some speech. I trusted this to be true. I kept refreshing the screen, my email, the grub hub pop up even asked if I received my food. Something seemed off. It has been an hour since I called firehouse and certainly should have gotten my food by then. I contacted grub hub to check on my order and they told me it wouldn't be delivered........ .... what? There was nothing that could be done. I was told incorrect information. Firehouse never contacted me wondering why I wasn't "on my way" to pick up my food. That's unacceptable. $20 I'm not sure how to get back. read more

Ordered online said it would be ready by 7:00 pm and they kept giving me the run around. Will never come here again. Didn't even apologize!

The BEST subs in El Paso GREAT service and Friendly People, Fabulous selection and GREAT prices all made to order and service always with a smile will definitely go back read more

This past Friday, my husband and I decided to give Firehouse Subs a try- BIG mistake! We ordered the Italian Sub and there was a horrible tasting dressing in the sub, it should have been an Italian dressing. We were both disgusted and that night my husband was burping all night. I should have said something but .... Service was great , cashier was nice, that all the positive reviews I can find. read more

My boyfriend and I ordered from here for the first time couple months ago. When the sandwiches arrived, they were both incorrect. We called and they came out and fixed it. We ordered again the second time today, again our order was incorrect. 2 out of our 3 sandwiches were incorrect. We called again and the woman who answered said she would make it herself and send someone out asap. They sent someone out and it was perfect. She ended up being the District Manager. Even though they've gotten my order wrong on multiple occasions, the customer service we receive makes up for it. They correct it and fix it immediately. They even gave us some free chips. I will continue to come back because as well as the service, the food is amazing! Thank you guys!! read more

I'm not very familiar with Firehouse, having been to one only once prior to the El Paso opening, so I didn't really have expectations or favorites going into this one. Generally, I'm always in favor of new sandwich chains moving here, which hopefully will eventually lead to EP finally getting a Jimmy John's. The hot subs taste very good, and are pretty big & satisfying, which is awesome! I particularly enjoy that the subs are hot but not toasted, which I prefer. I'm still working my way through the menu, but the Italian and Meatball are early favorites. The New York Steamer is okay, but its not quite a Reuben, and when I was eating it, all I could think of was eating a Reuben. I'm a big fan of the freestyle coke machine, and they have one, but if you're like me, you will be immediately drawn to the Cherry Limeade, and it is a BIG letdown. It just plain tastes bad, maybe the machine was acting up that day or something, I don't know. I'd normally not hold that against them, but it is the one drink that is actually made by them. There are a couple of other things you should be aware of, the first is that even though a lot of reviews have decided to compare it to Subway, which I think it's unfair because it is more expensive than Subway, the prices are closer to Potbelly's (about $10-$12/person), so I do believe Potbelly (which is also great) to be the more accurate comparison. The second thing you should know, is that the location is HORRIBLY INCONVENIENT, since getting to the upper-middle of The Fountains and out is a total pain in the a$$, and given the lunch crowd, you'll be hard pressed for time if you only have a 1 hour lunch; consider ordering online. Bottom line is, the subs are pretty damn tasty, and that's what matters. read more

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I was impressed with the quality of food and customer service at Firehouse Subs. I have tried the meatball and the Smokehouse Beef & Cheddar Brisket. Both were very tasty. I liked that they have a variety of sauces to add to your sandwich. They have one of the new Coke soda machines with a bunch of options. I also recommend the cookies, the lemon cookie was delicious. BTW they also sell the buckets that their pickles come in which are great to store items for an emergency or disaster kit. Only $2 and the money goes to support firemen! Oh and don't forget to get your free fireman hat. :) read more

Firehouse Subs - Many drink options. - Sandwiches Near Me - El Paso, Texas

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I arrived at the store with not a single customer in sight. The team on shift consisted of 5 people. There were cleaning above the food with wipes and other gear. I placed my order at 5:51. The only person making the sandwich showed no desire to be there. 20 minutes later I had my sandwich in hand. I hope y'all find motivated people to want to work. read more

Firehouse Subs - Sandwiches Near Me - El Paso, Texas

I worked at firehouse for around half a decade , I have to start off by stating that many of the issues this location has is solely the owners fault . The owner has no leadership/organization skills and is EXTREMELY cheap . There were about 4 different circumstances we had in which all employees were not paid ,we did not have a fridge for the last 8months I was there, the electricity went out on one side of the kitchen , the equipment was falling apart just about daily. The owner has failed to keep the reputation of the restaurant at the standards they should be and cares very little about employees or training. The four locations including their newest one ALL had similar issues. Management is a problem I seem to keep seeing in the reviews , the "managers" are mostly made up of assistants to keep budgets low , assistants who are not offered bonuses , pto, health insurance or even full time (insurance purposes). I believe the owners should get off their behind and do what needs to be done to ensure the 20$ sandwiches are actually worth it , In my opinion the last time firehouse subs had an "ok" reputation was about 4 years ago. read more

Great sandwich. The service was friendly. The dining environment was not availabe, due to Covid-19. If in this area I would visit this location again. Not much left to say on this review, because I ordered a sandwich, picked it up and left.. as most folks did, because of Covid!!! Covid... be gone !!!!! read more

This was not a great sandwich but it was good. The service was ok and the restaurant was not too bad. The chili was watered down and was lacking substance. I tried the "New" beer cheese sandwich and it was not as good as it looked in the picture but filling nonetheless. I should've stuck to what I know. The bread was very soft and delicious, I just think I ordered a wrong sandwich. It is a higher end price for a sandwich but not bad overall. read more

You guys were quick (ordered delivery), but I have no car due to a work trip and you forgot my sauce on the smokehouse brisket sub! Also, the cut of meat is different. I had to take two stars off for a dry sandwich :/ read more

Firehouse Subs - Sandwiches Near Me - El Paso, Texas

Firehouse beats down subway and other sub shops by far. Went to this one and had once again a great sandwich. New York steamer is the best. It's five stars because if you're looking for a fast quick sandwich. Firehouse and Ike's are at the top of the game read more

Tuna is dry and extra FiShHy..i suggest they add lemon juice of switch brands. Beast was nice and toppings are fresh

Pretty good stuff, but I've had better subs in this dusty ol town. But it was decent, clean and priced fairly. I didn't care for the roast beef and cheddar. I took a bite of my wife's cause it's her fave. My hook and ladder was good but had too much shredded ice berg and I didn't get the pickle that was supposed to be included. Next time we'll eat it in house so I can sample some of the vast collection of hot sauces. Fountains of Farah is a little difficult to navigate but I think it's worth a trip. read more

I wouldn't bother giving this place business if my mom didn't like their roast beef sandwich. They are overpriced - even if they give some measly percent to firemen, it's still overpriced. At least half the time my order is wrong. I order bread, roast beef and cheese all cold with jalapeños black olives and pepperoncinis on the side. And when it's wrong, they expect me to wait while they fix other peoples orders first even though I called twenty minutes before. Quality and customer service are so lacking read more

My first time here and my first order had a lot of mayo. Bad experience in the first bite. I asked the staff if they can remake the order with no mayo and they did. They were so nice and I hate to be that person to ask. It took a while for the food to come out but it was great. They asked if I wanted any extra chips or a cookie and overall they food was great and the service was friendly. read more

Firehouse Subs - Sandwiches Near Me - El Paso, Texas

Would give 0 if I could. Asked for no mayonnaise and they got it wrong. innocent mistake so I just brought it back. Once I got my sandwich my order was completely wrong, I didn't ask for cheese. Attention to detail is very important and not hard to comprehend. Wouldn't even take it so personally if the smell and taste of cheese makes me sick. read more

Quiznos toasts everything; Subway offers 20 different vegetables and sauces to choose from; and Firehouse steams their meat before plopping it on the bread so that it is nice and hot and juicy. Does it really add anything to the experience though? I'm going to have to say yes. On this particular day, I ordered the Italian. This sandwich looked beautiful. It was stacked high with Genoa salami, pepperoni, and ham, lettuce, tomato, high quality provolone cheese, Italian dressing, and a sprinkling of dried herbs, all sandwiched between a beautiful hoagie roll. So there you have it, Firehouse Subs offers significantly better quality sandwiches than Subway, Quiznos, and just about any other sandwich place around. read more

In the midst of all of the subways and quiznos in the area, Firehouse Subs is a breath of fresh air. They have a wide variety of subs that are tasty and chock full of awesome ingredients. This place is very family friendly but (like most new places in El Paso) can get annoyingly packed during peak lunch hours (11:30-1pm). The smoke house beef & cheddar brisket sandwich is ammmmaaaazing. The difference between the regular and large sandwich is about 4 inches. The regular size sandwich is about 8 inches whereas the large is around 12 inches. You can get a combo or just the sandwich in which just like subway, you can either get a cookie or bag of chips. They have a large array of condiments that goes beyond the normal hot sauce, mustard, mayo, and bbq sauce standard that most sub shops carry. I've tried about 4 subs on the main menu and I have yet to be disappointed.They have a pretty awesome italian sub that is an actual italian sub - which is actually harder to find than one might think, especially with the large amount of sub shops that are in El Paso. Having lived in New York for 4 and a half years as a cadet at West Point, I've learned to appreciate a good sub shop and this place brings me back to my college years. Its no Boar's Head, but it's quite delicious. But I will say that Firehouse Subs tends to focus on hot sandwiches although they do have a couple of cold cuts (Tuna and Momma's Chicken Salad). All in all, I like the subs here. It isssss a bit pricey, but it's worth it! read more

Welcome to firehouse! This you will hear at entry to this firehouse themed sandwich shop! I love the food always tastes fresh and prepared pretty quick. This is important to the lunch crowd that has to get back to work. read more

Firehouse Subs - Sandwiches Near Me - El Paso, Texas