I love their subs. But if you are using a food delivery service like Door Dash or Uber Eats, DON'T order a dessert. They ALWAYS forget to put it in the sack. Then you have to go through the process of getting a refund through the delivery service. read more

Though Firehouse Subs is a national chain, they actually manage to put together some pretty decent sandwiches. Think of them as a much nicer Subway, with higher quality meats and cheeses. And as their name alludes to, sandwiches are served warm with a selection of over 20 hot sauces. I've visited locations in other states so I'm happy to see one close to home! My problem with this location is that they are comically slow. I've been there on several occasions and have averaged about a 5 -10 minute wait for my sandwich. On my most recent visit, I was the only person there and STILL had a substantial wait. I ordered, looked at the chip selection, took my toddler to the restroom and when I returned to the counter they had not even started on my sandwich. Once they work their timing out, they should be good to go, but for now, I would avoid them if you are in a rush. read more

Walked in to the store and got greeted, welcomed kindly by the employees. Absolutely great service. Gave me a free cookie and drink. Very kind of these employees. I recommend going here with loved ones. Absolute great service. Thank you to the employees who were much kind to me. God bless. read more

I live in Glenn Heights and must have missed any advertising that might have been done in my area as I didn't know that Cedar Hill had a Firehouse Subs now. I ordered the Steak and Cheese on white bread with grilled peppers and onions, deli mustard and mayo with salt and pepper. The meat was well seasoned, perhaps a little chewy, and the peppers and onions were good. So was the bread. I would leave off the mayo, though, it obliterated the taste of any provolone cheese. I have had better and I have had much worse. Their menu sounds wonderful! I will be back. read more

Came to this location at 8:35 and was told I could not order any more because they stop taking orders at 8:30 when their store hours say they are open until 9pm. Make it make sense. read more

I went in the location in Cedar Hill. It was nasty, the floor dirty, the soda machine, nasty and sticky with paper Ms trash near it. It was out of ice. Which I image would be unsanitary if it had been working. Me female staff in particular was complaining about the working conditions and not being run out of her job. It was very unprofessional and rowdy. The guys preparing the food ignored her rant and kept things moving. There were also a lot of people in the restaurant supposedly working so I could not understand why it was so nasty and unkept. Be careful if you eat there. read more

First visit to a firehouse subs. Purchased three medium combos for over $38 dollars. I personally had the steak and cheese. Let me just say that it was the worst steak and cheese I have ever had. Might as well of purchased a frozen one at grocery store and heated it up in a microwave. Last time to this chain. The other folks with said the sandwiches were ok but not worth the money. Yuck. read more

Best service . I like how the employees are the best with Great attitude. Best plastic cups .

Current Review: 1-Star - My review from a short time ago is a total change. The sandwich I've ordered maybe 30 times is no longer an option (Turkey Cranberry). My wife just stopped by to pick me up one, called and said they no longer have cranberry. Disappointing! They have other sandwiches, just like their five nearby competitors. I know this is a corporate change, but, for me, nothing now to bring me back. That sandwich was my favorite. I'll miss the excellent staff, but food is why I went there. And, I guess, according to my wife, the person that said "No" was described as the owner. FORMER REVIEW: 5-Star - Man, I'm simply surprised at the comments. I find two things a delight at this location, the excellent sandwich and the stunningly friendly service. I've been in probably 30+ times over the last year. Granted, I order the same sandwich every time. I just don't see "slow sandwich making" whether crowded or not. Since I order the same thing, they quickly ask to confirm my standard order and remember my name. So, sure, I guess I'm a regular and it's easy for me. But, I sit near the register and see others come and go. In all this time, I've seen no unusual poor service or complaints. I understand I may be lucky during all my visits and am not trying to take anything away from the incidents with other customers. I'm just saying, in all my visits, I've been treated well. They say my name and "Welcome to Firehouse". I'm knowing more and more of their names. Good people and a very good sandwich. They know I'll be back! read more

My man loves this freaking place. I'm not really a sub person myself but I've tasted his and I must say that they are pretty darn good. We always call ahead and the subs are always ready by the time we arrive and the staff is pretty friendly. I'm knocking off 1 star because I personally feel that $10 for one sub is a bit pricey. All in all, if you a sub lover, head on over to Firehouse. read more

Customer service is non-existent here. They were having a better time talking to each other rather than helping me. My sandwich was great but took a while. I'd drive to a farther location to get better customer service tho. read more

Firehouse Subs - Sandwiches Near Me - Cedar Hill, Texas

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Not quite what I expected but delicious nonetheless a place similar to that of Quiznos, Subway, etc. A sub sandwich shoppe with offerings of both hot and cold chips and desserts. Reasonably priced. Worth a second visit. :) read more

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Without a doubt one of the finest tasting sub sandwich I have ever had. Everything was just right; the bread, the coleslaw, the dressing all came together to creat a delightful meal. My wife was equally pleased with her offering and we pledge many return visits. Can recommend the Hawaiian pulled pork and the turkey cranberries. read more

Firehouse Subs - Mollie @ Firehouse Subs - Sandwiches Near Me - Cedar Hill, Texas

Customer service here is lacking in every way. Manager was rude taking my order, not nice at all, might as well have knocked me and someone else out of the way with two buckets of ice when he went to fill the machine when he could have simply said excuse me and we would have known to get out the way. Rude comments from workers behind the counter because they weren't announcing loud enough for anyone to hear them. The food was prepared properly and tasted good but based on their service I definitely won't be back to this location. read more

Apparently my first review didn't post but- Kiasia (mot sure on spelling) was amazing. I came in on a hot Friday afternoon in search for some water and he handed me the cup with such grace! 10/10 customer experience. As a connoisseur of high quality water I was not disappointed. ALSO they sell SANDWICHES BRO. One stop shop right here and the staff was more than welcoming and friendly. Best lunch break all week. read more

I had a very pleasant experience working with Justin for my catering order! He was very courteous & efficient! I'm glad I chose them to cater my event!!! read more

If you are used to North Dallas fire house subs where they welcome everyone in with a big "welcome to Firehouse subs", don't get offended when this doesn't happen here. It's just the way it is in cedar Hill. The subs are the same as all the stores, delicious. I like that they added the small serving size sub because the others were just too big. Very mad that the franchise got rid of the chicken salad at the cedar Hill location read more

I ordered a sandwich off grubhub from here, and while it took them over 30 minutes to make the Veggie sandwich I ordered, causing the delivery to take an hour +, they managed to get my order wrong in two ways. I was charged for the additional mushrooms on my sandwich, which were not actually to be found on the sandwich. I also requested no mayo, and both top and bottom of my sandwich were generously slathered in mayo. I will not be getting food from here again. It is not hard to follow simple instructions when making a veggie sandwich. I simply offer this feedback for your consideration, and in the hopes you avoid a negative experience from here yourself. read more

Never a bad experience here. I'm an app user. Military vet and always get taken care of here. I like the staff and the friendliest and cleanliness of the place. read more

There food tastes amazing but it takes so long to get. But that wait is worth it alway love to come here

Let me preface this review by saying I have visited twice and both times the subs were bland. I decided to give it another shot today after a run, but I didn't even make it 3 feet in the store. 8:40pm / JUNE 7, 2016 - the store was open for another 20 min as I swung the door open I was greeted by a guy sweeping the floor and looks up and says "damn" under his breath and starts shaking his head. What a welcoming experience. I just turned straight around and walked out. Not only did they lose my 10$ today but future visits too. that quickly adds up firehouse. MoTS: don't go, the employees sure don't want you there read more

Was very disappointed today, Sunday, when I went in and didn't get a greeting, 'Welcome to FireHouse Subs'!! Every time I've come they've hollered it out. Bad Day? Well, food hasn't changed, still the best subs! read more

Terrible service and super slow. Food was okay but very sloppy and boxes were dirty.

The food is always good at any firehouse you go to. I have been to this one before but this afternoon, the lady working the register was very rude and short with us. Didn't great us and seemed like we were bothering her while she was taking our order. Basing solely off of customer service, I will make the drive a little farther to go to another location. read more

DO NOT ORDER FROM UBER EATS I have had repeated issue with Uber Eats and Firehouse Subs. I have placed several orders that have been cancelled without notice or warning. The last incident happened today. I ordered two subs, saw that the orders when through and viewed the orders through the Uber Eats app. I received a message from the app stating that my food was arriving and i should go to greet the delivery driver. I went to the door and the order never arrived. The driver did not contact me. I contacted Firehouse Subs and was not able to received any help at all. They told me that it was not their fault. Not Their Fault? Firehouse Subs is in a partnership with Uber Eats. I am not ordering a meal from Uber Eats I am ordering from Firehouse Subs. If the deliver driver can not complete the job it is not only Uber Eats fault it is also Firehouse Subs fault. I have been supporter of this business and their mission. However, this type of service i can not continue to support. read more

When I walked into the store. It was at least 8 young adults behind the counter. They all spoke and had outstanding customer service skills.. When I received my food it was very fresh and tasty. I was impressed how accommodating the entire staff was. read more

Price is a bit high but it is a great sandwich i don't care too pay little extra for quality and quantity ,

I hate when I'm late to the party! I can only blame myself though because I've passed by FH Subs on many occasions and never went in to order. Well today I did..... Why nobody told me FH Subs was like the Chick Fil A of sandwiches making Subway the McDonalds? First of all, the service at this location was top notch. I was greeted upon entry and my questions were answered professionally, and also cheerfully. From the cashier to the cook everyone was very pleasant. Justin even added a side of sweet and spicy sauce to my meatball sandwich so I could try it next time. (Apparently he overheard me asking about it at the register). It was a very kind gesture which shows they care about their customer's satisfaction which is a big plus to me. Anyway, I'm glad he did cause that sauce was bomb! The sandwich without it was great don't get me wrong but that made it next level and gave it a taste I'm sure I'll crave one day in the not so distant future. I would've posted a pic of the sub but I see many ppl already posted their meatball subs. It's gotta be the best meatball sandwich and even better than the one I make at home! Hats off to great food and great service! read more

Staff greeted me as soon as I walked in, not too busy during lunch time, no line when I went in to order, I waited a few minutes to receive my to go order. I got the Italian, it was okay, I prefer a bread with a crunchier crust and a not so mushy texture. I would return but maybe try something else. read more

Poor customer service, sloppy sandwich making, unclean, poorly managed. I tried to give them a few chances but no matter what time of day I come, it's piss poor. They told a customer to make their order simple, because they were getting off in 7 minutes. read more

So glad they made it here to Cedar Hill. First time going and I'm hooked. Love this place. Enough said.....

Terrible service. Took 30 minutes to get order. Put wrong dressing and no fork for salad in a to go order.

Food is good, but customer service is not that great. Also the service is very slow. Very disappointed in kids meal it was an itty bitty sandwich with a itty bitty rice krispie treat. I might has ell gotten my child an adult meal. How can the kids meal not include chips. read more

It was average! I don't really have much to say about it. Food was good. Service wasn't fast, but wasn't slow. Staff was nice. Store was clean. Ya....just average! read more

Man I'm so sick of this place. Two times now I've bought from them using Uber and they have forgotten parts of my order. It's not the driver's fault. They should make sure the driver has everything. The drivers job is to pick up what is given to them and deliver. read more

Always fast, they greet you at the door and subs are amazing! Love this place. A lot of variety anyone can find a sub they like

I love this place, fully loaded subs delicious, the only thing I do not like about this place is its space. I like roomer places and this place feels tight. I wish they would reconsider how they design their store. read more

I went into firehouse subs tonight 12/1/2018 after a long day of work and a little Christmas shopping to grab a bite to eat. It was a little crowded but I must say the staff was awesome! They greeted me as I walked inside and Armond even offered assistance with my purchase. I must say my sandwich was worth every penny and the wait. Trezore delivered my sandwich to the table with a smile and made sure I had everything I needed. I decided to order another sandwich for my friend, Deja assisted me on that transaction and was very friendly and helpful. There was a great staff working and and they displayed lots of energy and teamwork! Keep up the great job firehouse subs staff! read more

Five stars for always having hot and fresh food as well as great customer service. Recently I went in for a sandwich and there happened to be another "Steven" there. They gave me the wrong sandwich and by the time I realized what happened it was too late. We called and they explained they already found out and apologized. Since I couldn't go back in that day they said I could go back another time. I just went back today and they didn't have any problem giving me my correct sandwich. read more

Subs Are Outstanding But I'm Not Happy With The staff in cedar hill. Sit down to enjoy a nice meal and your host is walking around with his shorts down around his knees. Who wants to sit with his wife to enjoy a meal like that? read more