Ordered online and received confirmation email. No order ready when I came well after scheduled pickup. Mentioned I ordered online only because the app wouldn't advance past the payment screen. Owner snidely said well we've been receiving app and online orders all day and implied it was user error. I tried to show him how the app was not working and he got very irritated. He said he wouldn't serve me and to get out. Proceeded to yell at me. Will be calling corporate for sure. Zero customer service at this location. read more

I was disappointed. This location, on two separate occasions made my "hook and ladder_ sub using lettuce that was bad..... Dark brown and even what appeared to be slimy... The taste of the lettuce made the sub just awful... After I removed the lettuce the taste was not as bad. I don't understand why the young adults working there can't see that the lettuce went bad .. yet they put it on my sub. . It was Horrible.... I had hoped on my second visit that they would have used fresh lettuce, cut up that day.. that appeared to be not the case, as my lettuce looked brown and even slimy... I hate giving bad reviews, but on this I have to... I hope the owner sees this and addresses it with the staff... Lettuce is not that expensive. Fresh lettuce should not be so difficult to get... Again, this happened on two separate occasions a week apart....in conclusion....... I can not recommend this location at this time... JC read more

Driving down Transit today I noticed a very familiar sign on the side of the road. We have a FIREHOUSE SUBS?????? Ohhhhhh I have missed you!!! I began my love affair with Firehouse in Florida. I moved to New York in 2008 and I STILL dream about their sandwiches. How sad is that?? Eating at Subway or Wegmans just makes me miss Firehouse. I made sure to stop here on my way back for dinner. I had guarded hopes that this Firehouse would be as good as my memories from Florida. I cautiously looked over the menu which has changed a little bit in the past couple of years, and boldly ordered the fire pit roasted cheddar brisket. YUMMMMMMMM! I am still in love and sooo glad to see the franchise made it safely up the coast. I just wish Transit was a little closer. read more

I don't normally write reviews, but here it is. Today, I witnessed what I thought was an employee of this Firehouse Subs berating a customer. I was hoping a manager would step in and help out. It turns out it was actually the owner! He then refused service and yelled at her to get out of the restaurant. It was completely unprofessional and appalling. I will not be returning to this location. read more

Why go to Subway ? Freedom Coke machine .We enjoyed the Italian and cajun sub's.Very clean! Will return!

It was started by two firemen and hence the name! First chain to open in East coast and its right here on transit. Its mostly in south. The key differences of this palce from Subway is the veggies are grilled, the sub is toasted with cheese and meats and they have more flavor to them with their special mayo. You also get to pick your own hot suace from the bottles kept in condiments. They rate from 1 - 10 on scale of heat. But to me 9 was very mild being from Indian spicy level but i still can't take Duff's wings heat. Overall its a good eat! read more

I really like the subs at Firehouse. First of all, the place is new, clean and well kept. Secondly, their subs are delicious. There's a good balance of meat and veggies with enough options to keep most sandwich lovers satisfied. The bread here is well made and the service is very good. The last time I was here, the manager (or owner) was very friendly and accommodated my request in ordering 10 subs and hooked us up with some drinks and such. One of the best things is that they have a large selection of sauces rated 1-10. 10 being very hot and 1 being mild. I like using a variety of sauces but I average about a 7 for comfort and taste. They also have one of those newer soda machines that's pretty niffy. But since I'm not a huge fan of sodas, not a big deal for me. Anyway, definitely give this place a visit and I'm sure you'll enjoy it. read more

Not as impressed as some of the people on here it would seem. I figured i'd try out Firehouse Subs as I have the app on my phone and wanted something I could eat quickly and not have to sit around waiting for my food. Also it was in the general vicinity of errands I needed to run. I ordered the NY Steamer and a drink, I was surprised it came out to almost $18 with tax but I did order extra meat :) Once I picked up my sub ( from the MISERABLE guy waiting the counter ) I noticed that the whole thing felt like it wa soaked through and once i opened it , lo and behold I noticed that the bread was indeed completely soaked through with the condiments they used and the juices from the meat, it made it very hard to eat and extremely messy. As such I found myself eating it wayyy quicker than I would have liked and certainly merited a visit to the bathroom to give my hands a thorough wash. The Sub itself was tasty enough and I wish I could comment on the quality of the bread but all I got was a soggy mess. I would give it a try again but maybe would avoid this particular sub as the tastiness was outweighed by the presentation of the sandwich. read more

Firehouse subs is great! They have a variety of hot and cold options. It's a nice break from the more traditional sub options. The management here is great not just to the customers, but the employees as well! read more

Firehouse Subs - Sandwiches Near Me - Buffalo, New York

I went to Firehouse Subs for lunch to see how they compared to other chain sub shops. I ordered a steak and cheese sub. It tasted very good, but the first thing I noticed when I picked it up was how light it was. This was not a hearty sub. The taste was better than Subway, but it seems that even Subway gives you more bang for the buck as far as how much meat you get. And that isn't saying much. I was hoping it would be more like DiBello's, who gives you FAR more for your money than Firehouse, and less like Subway, but in all honesty, it was a step above Subway in taste but a step below Subway in value. I will go back and try a cold cut sub to see if it was just the Steak sub that has skimpy amounts of meat. read more

Love the subs here, my favorite is the cajun chicken. Also love that I can get a good gluten free roll here. Service is friendly and efficient. Wish it was closer to me. read more

Had the pleasure of enjoying a few subs from this joint a few times after studying at the Spot Coffee next door. At first, I was expecting just another run of the mill sub place from just inspecting it from the outside, but this place does have a few unique qualities to it. One of the first things that I noticed was the wide variety of hot sauces they had on the counter. They rate their hot sauces in order of spiciness which is nice for picking out the right level of heat (although I maintain that their subs don't necessarily need hot sauce to be flavorful). All of their subs are hot/toasted subs which is nice on a cold day. I recommend going with the New York Steamer. It is definitely worth a try. The meat was very juicy and flavorful - and not else was really needed in terms of flavor because they had marinated the meat. They also have one of those fancy soda machines with 100+ variations of different soft drinks that you can select off of a touch screen which is kind of fun (but the quality of the soda is not that great - it tastes a little too syrupy for my liking). All in all though, I would definitely go back again for more subs. The space itself is nothing spectacular, and they are usually playing sports on their TVs, but their subs will bring me back. read more

I'm not typically a huge fan of chains, but I do enjoy Firehouse Subs. Every time I have had a sub, it has been pretty good. The ingredients seem to be fresh and the bread is delicious. I like the options that the coke freestyle machine provides. I am a chili head, so the wide variety of hot sauces certainly doesn't hurt. Try it out, it won't be the best sub you've ever had, but you certainly won't be disappointed either. read more

Tried firehouse today for the first time, I was pleased the restaurant was clean, staff friendly, my hubby couldn't stop watching sports on their 32 in tvs that were hanging. Will visit again read more

Firehouse Subs - Hook and ladder Average size sub very flavorful - Sandwiches Near Me - Buffalo, New York

Firehouse subs is a national chain in the theme of a firehouse given the name its decor is from local fire departments the subs are good including the willamsville location the staff is very friendly and accommodating the restraint is clean and fast service the staff will bring your subs right to your table the cheery lime aid is amazing they also have several hot sauce's in hotness from 1 to 10 I totally recommend it read more

Firehouse Subs - Sandwiches Near Me - Buffalo, New York

Pretty tasty and filling subs and I've tried a few, Never had a bad experience so I give 4 stars. I'd give 5 stars but we order our subs to take them home and the bags they come in don't travel well and the subs slip out of the bag. read more

Pretty alright place to stop and grab a sub. There are quite a few options here, nothing overwhelming. I ordered some roasted chicken sub and was not disappointed. It's definitely a step above Subway, but not on par with a local deli. read more

The #3 Steamer with pastrami and corn beef is a pretty simple sandwich that is always a winner for me. The combination of a toasted bun with steamed meat along with their cheese and condiments is fantastic. Every sub I have tried has been good but the Steamer is now my go to. If you want to take the guesswork out of your choice and the #3 is in consideration. Don't hesitate go with it and enjoy read more

Stopped in on my way down Transit mostly by accident and had the most amazing meatball sub ! It was more like a meal than any subs from around here. The cost was a little higher than I'm used to and for a family it would get expensive quickly but it tasted amazing. read more

It was my first experience and I felt the workers were sweet and were very helpful and considerate. I was in a state of needing to eat anything so I got a turkey bacon ranch and it was decent, not my favorite though. I did however try my hubby's cheese steak and it was ANAZING! I know what to get next time. The rating I'd a 3 this time only because their soda machine was not working well and I was dying for their cherry limeade, which is one of my very favorite drinks of all time, but couldn't get it that time and I wasn't crazy about my sandwich. I will get my own cheese steak next time and a cherry limeade and let you know what my next rating is. I loved the atmosphere especially the pictures the kids color. I got a good chuckle out of girls rule and Boys drool. Anyways, check it out yourself. It has a great feel to the place and sooooo many types of hot sauses to appease anyone's level of the scoalval scores, from 0 to 10 I believe. So go check it out! read more

First visit. Got the Turkey Cranberry "smaller" sandwich. Size in quotes because it was still a pretty hearty sandwich for me but definitely smaller than the standard 8" subs. It was tasty and somehow tasted healthier than a Subway type sandwich (turkey tasted more authentic/fresh with maybe less fillers). Overall was happy with the meal (tacked on a soda and brownie) and I will definitely eat at Firehouse Subs in the future if they cross my path. read more

Employees are super friendly and helpful, it was my first time and I was unsure about how to order, guy working was very patient. My sub was awesome and tailored exactly to my likes. Great service read more

I just moved to Williamsville, and thought I'd try this out just because it's close. Ordered online through thr app for lunch around 1ish, picked it up 5 mins later or so. I got the meatball sub with pepperoni, and thank god it's probably one of the best meatball sub I had in a while. I haven't tried anything else yet but still I think my sub is worth 5 stars. It's pretty decently priced, and the lady at the counter was nice. read more

Firehouse Subs - Sandwiches Near Me - Buffalo, New York

in a city with great sub joints this is not it, the only real plus was the pop machine besides that nothing else stood out. Four of us went and tried four differnt subs none off which stood out as anything I would go and get again. read more

This place is great!! I've heard about it for years but never been. Until today. The sub choices are delicious and the team here was super helpful!! read more

Ive been here numerous times. Conveniently located on Transit near maple, not too far from where I live and work...makes it hard not to stop in every now and then. I wish I could say Ive tried a bunch of different subs, but truth is once you have the brisket you wont want anything else! Im writing this and I am craving one! Its warm smokey bbq goodness! And what makes this place great is the have dozens of hot sauces to choose from. They are labeled 1-10 (mild to hottest)....im partial to any of the 10's...if youre looking for a quick easy and delicious meal, stop in.... read more

This is my second time in here and I have no complaints so far I've ordered 2 types of sub and they were both delicious!

Call the police and the fireman! This places is smokin! I gotta say my brother and I were here on lunch and with an appetite. I had found a coupon for buy any meal get a medium sub free. That's great... BUTTTTT were grown men not firemen but men and of course we both wanted a large. The young firehouse candidate at the counter gave us the large sub and took off the price of the medium sub. **ring the alarm this kid has my vote for employee of the month. The young lady brought us out subs promptly but not before we INDULGED ourselves in some cherry line aid which we kindled the fire I had in my belly for this place. Once I finished this mouthwatering toasty sub I felt like Mr. July on the NYFD calendar! This place is fire! read more

Seriously obsessed with this place and their hot sauce selection! Go here at least once a week. I'm a sucker for the BBQ cheddar brisket sub, but literally everything is great. The add-ons are great, I always add lettuce tomato and onion. To top it off, it's locally owned guy who is great - he casually talked to us the whole time, he's the nicest business owner I've met in awhile. Highly recommend!! read more

Lovin' Spoonful (AKA Norb has opinions on everything Restaurant Division: ) It's been a while since I posted a review of a new restaurant, that's because we have been celebrating a few important milestones in our lives and wanted to go to places we were familiar with. They are comfortable, we know the staff and we like the food. This month we went to The Hilltop, and Mericana to celebrate our 46 years of marriage. We also went to Mighty Taco to celebrate my remission from cancer. We made a trip to CW's Pub with our daughter, a trip to Burger King with the twins a visit to Ted's Hot Dogs and a breakfast at Lockport Hospital. Tuesday, we went to my oncologist in Williamsville for a checkup. When we went to him previously we used to stop at an unnamed Mexican restaurant and then shopped at BJ's. Unfortunately, due to the unnamed Mexican restaurant's lack of adequate response to a complaint I had other than to say they were sorry we caught them on a bad day (NOT my problem), they are now dead to me so we had to search for a new place to eat. We shopped at BJ's and on our way home we searched for a place to get dinner. I had seen Firehouse Subs, 5205 Transit Rd. Williamsville, NY 14221 on our trips to Williamsville and decided to give then a try. They have an easy access from the BJ's parking lot. One nice thing is they have a parking in front and back, both of which have handicapped parking. A bit of background on them. Firehouse subs was started over 10 years ago by 2 brothers, Chris Sorensen & Robin Sorensen, who were firemen. Their mind set is reflected on their website. I quote," People come back when they're treated well and fed well. Turns out, people absolutely LOVE the same things we do - the best meats, cheeses, and toppings we can find.... People come back again and again because, unlike other sub places, we steam our meats and cheeses, releasing a rush of flavors, then stuff a serving that's way over code on one of our toasted private-recipe sub rolls. It's a winning combination that satisfies ravenous appetites and the value-conscious alike". Donna and I split the Italian which is a Genoa salami, pepperoni, Virginia honey ham, melted provolone, Italian dressing, and seasonings, served "Fully Involved". Their definition of "Fully Involved" means loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side I added black olives and hot peppers. This cost $7.99 which wasn't outrageous. The roll, although toasted, was soft not hard. We got it to go because we had bought some frozen foods at BJ's and we didn't want them to thaw out. Getting it to go was a mistake because it was a hot sub and we decided it would be better warm. One thing I noticed and appreciated was the sub was in a plain brown paper bag, not some custom printed razzle dazzle, loaded with advertising one. We ended up eating it in her van in the parking lot. This sub is definitely a 2 hander. Once you pick it up, you can't put it down till you are finished. Have them salt and pepper it when they are making it if you need these because once it is made, you won't be able to open it up. I didn't think it needed anything else except for several napkins. OMG this had to be the best sub I had in quite some time. Donna said it WAS the best sub she has ever had. WE WILL BE BACK AND SOON! They get an unbelievably high 9.5 out of 10. read more

I first came across this place driving down transit road en route to Lowes. I was hungry, so I figured I'd stop in and try it. The first thing I noticed was the place was very clean. Very. My mother in law would be proud. The second thing I noticed was the staff was very friendly, but without being the weird zombie-like over friendly servers you find some places. I ordered a New York Steamer combo, the corned beef, pastrami, and provolone one. This I got with some chips. One of the best parts is that you get what drink you want yourself, with the magical coke freestyle machine. This baby has a touch screen allowing you to choose from a plethora of drinks to your liking. Of course I tried the special cherry lime aid. After paying (about eight bucks for a ton of food) I sat down to feast. Holy shit it was so good. The meat was flavorful, the cheese was melts, and the drink was refreshing. Since that memorable first experience, I've been to firehouse dozens of times. The NYS is my favorite, but the cheddar beef brisket is a close second. Go here. Now. Like, stop reading and go. I mean it. read more

This place is great. The staff is always respectful, attentive and do a great job keeping the place clean. The subs are a very good change from the traditional sub shop or pizzeria. They steam all of the meats so your sub is always nice and warm with cheese perfectly melted. Plus another cool part is they have one of those crazy coke machines where you can choose from 100+ drink combinations read more

It's clean and bright and as cute as can be in here. I totally love the firehouse theme! And, there are lots and lots of choices and everything is customizable. I chose the chicken salad on a whole wheat roll with lots and lots of fresh tasting veggies. It was just so-so. A bit bland, actually. I much prefer the subs at Wegman's and DiBellas. My favorite part of the experience was the soda machine with which you can make hundreds of customizable beverages. read more

I went to a Firehouse out of state and then was excited to see one open locally. I used Firehouse Subs for recent catering for customer meeting and I was very pleased with everything. The packaging was very convenient for me to transport to meeting. The food was well liked. And I love the Brisket Sub! Joe and the others at this location truly care about running a well liked establishment and it shows. Thank you and we'll be back! read more

My first experience with firehouse subs was in north west Florida where I'm from. When moving to Buffalo this sub shop was like a little piece of home. Sub and salads never disappoint. read more

Good food, good service, great for a quick lunch and also is pretty cheap considering you get a sub, chips and a drink for a reasonable price. read more

I ate at Firehouse Subs for the first time today. It was some great food. The staff was very helpful in understanding the menu. Very fast service for such a unique product. I will be returning on my lunch breaks for their food. read more

This place has the best subs around, ingredients that are meant to be hot are hot, the veggies are fresh and crunchy, and the flavor is out of this world. My personal favorite is the club on a sub with peppercorn ranch, but everything I've ever ordered has been fantastic. Friendly staff and you're never left waiting very long even when they are busy. read more