My wife ordered takeout. When getting home and unpacking dinner for the kids, we didn't have one of our meals. What bothers me, is my wife called and politely told them they forgot our daughter's Mac and cheese and said if they could just have that ready when she went back. To me it's a simple fix, when my wife shows up, just apologize for the inconvenience and offer to comp a Mac and cheese. Knowing my wife she would have thanked them but still insist on paying for the food. Find a manager who knows how to take care of customers when mistakes are made. read more

I tried them and thought they were pretty good. It was a large portion sub sandwich, chips and a soda. Very tasty. Nice people.

I used to be a customer until I witnessed your staff(guy with odd hair and tattoo on neck) using a giant bread knife to cut open the bread box and then shortly after slice a bunch of bread with it. Pretty unhygienic and I can only imagine how he handles the meats. Sunday October 5th 2025 read more

If they screw up, it's your fault. They made the wrong sandwiches, forgot multiple items, and sent it on its way with door dash. when I called the manager to ask about sending replacements, he said, verbatim, "That's not our problem, you need to call Door Dash." THEY made the wrong sandwiches and places incorrect items in the bag, then knowingly labeled the bag with the correct items and sent it off. They fucked up, then lied about it to cover it up, then said it wasn't "our problem." AVOID THESE TERRIBLE PEOPLE AT ALL COSTS read more

I love this place! It always hits the spot. I eat here at least once a week. My favorite is the spicy dill hook & ladder

Shitty services, showed up 20' min to closes. Wasn't even requizened by the staff. I left and went Arby's across the street which welcomed me with open arms read more

After a busy weekend, no one felt like cooking. We decided to go pick up some subs to bring home. The store was in excellent condition. Every table was spotless. The drink area was well stocked and clean. We put in our order and were asked with each sandwich if it was a combo, and if we would like the side pickle. All were a resounding yes. We grabbed our drinks while we waited. They have a Coca Cola Freestyle machine. The store was not busy. There was one customer ahead of us and one came in behind us. We got our order and headed home. My husband had the Hero, I had the New York Steamer, our son loves the steak & cheese and our daughter had the meatball. All the subs were fresh and hot. Tasty ingredients filled each sandwich. The only detractor and cause for the loss of a star was all the pickles were forgotten. There were none in any of the sandwich containers. We will be back. We'll just double check next time that everything is there before leaving. read more

Firehouse Subs - Great sub - Fast Food Near Me - Arvada, Colorado

All the employees were working together from the counter order taker to the sandwich maker, everything was fast, friendly and efficient. I had the Italian sub which was meaty and delicious. The restaurant was also clean both inside and out. read more

Firehouse Subs - a close up of a sub sandwich - Fast Food Near Me - Arvada, Colorado

I really like firehouse subs, but the workers here are entitled and keep making you wait so they can talk to their friends at the counter

So I have no complaints about the food. It was really good and fresh. My issue was with the service. I walked in and wasn't welcomed at all by anyone. There were three people making sandwiches and two or three people in the back. There was one person ahead of me and when she left I moved up closer to the counter. I was standing right in front of these two ladies and they couldn't even acknowledge my existence. It appeared they were more interested in talking with their coworkers rather than providing a welcoming experience. It finally took a young man from the back to walk out and ask if I was picking up an order. Absolutely unacceptable. This is a good way to lose customers. Needs to be addressed asap. read more

No surprises here! Great service and clean venue! Ordered the Italian and it had a bit of a sweet flavor to it. They were kind enough to split our sandwich and give us each a pickle. They label their hot sauces from mild to spiciest, so you won't burn yourself! read more

Firehouse Subs - Large Half #4 Italian Sub Combo - Fast Food Near Me - Arvada, Colorado

I'm surprised that this place was around here so my daughter and I came in and we ordered a sandwich. It was really good service could've been a little bit better that's why it's a four star instead of a five star. read more

They waited for 45 minutes to tell me they don't have brisket. Crap holes. I will not be order from them again

Just disappointing to wait for 25 minutes for a sandwich and a small salad. It was about 11am and they weren't busy yet. I ended up having to go to my next appointment as soon as my food was ready and didn't get to eat it right away. The food itself is always good but even with ample staff this location fell short. read more

Great Sandwiches People were friendly and competent! Restaurant was clean. All around great lunch experience! read more

Deadwood and steam engine sandwiches did not disappoint! Super friendly and fast service. Thank you!

Here we are in April 2021 and once again I have to conclude this sub shop remains number one to us. I generally order the Hook and Ladder which combines turkey and ham on a great bread along with various condiments. Unquestionably the meat portions are huge. It is a thick sandwich and quite tasty. Wish they had a drive through but otherwise this place has the best sub sandwiches in our area. So if you are looking for a great tasting big portioned sub sandwich then check it out! They have a decent app for ordering so you can then just do a pickup to minimize social distancing and they come in cardboard like containers for pickup too. They work great when you need store a large sandwich in the refrigerator. The large is really enough for two meals. I keep coming back to them for sandwiches as those other outfits just can't match them. Case closed! read more

Ordered beef and cheddar. The sandwich literally has no cheese and like 2 pieces of meat. It was all Mayo and bbq sauce. It was horrible. Guess that's what I get ordering delivery. read more

Firehouse Subs - a hot dog and a sandwich - Fast Food Near Me - Arvada, Colorado

Great service, clean restaurant, tasty subs! We enjoyed our first visit to this Firehouse Subs.

Holy Moly! Could this place be any slower! The employees who were there are very friendly but, cmon! I waited almost 30 minutes for my order and there was one person ahead of me. read more

Its fascinating to see a business with poor customer service that locks their door before their actual close time with the open signs on. Absolutely fascinating. I ordered a turkey bacon ranch at this location when I got home to open and enjoy my turkey bacon ranch, I only got turkey ranch. I didn't realize I had to unpack my sandwich to make sure it was made correctly before leaving, but that's what I get for assuming. My sandwich was a hot mess, all of everything was on only one side. I probably won't come back because this is a never ending story at this location. Something is always missing or wrong. I realize it's fast food, but I expect to get what I order and pay for. read more

So I think for the most part, most people find these sandwiches to be pretty delish. I probably hadn't had a firehouse sub in 10 years and the other night when I picked up a couple subs after the first bite I was immediately mad at myself for ordering a small instead of a medium. I would also say fairly priced for a really delicious fresh tasting sub meal. Why not more stars? *I showed up at about 8:15 and the place smelled like bleach. They looked like they were about to close. When I walked out I looked at the hours and it doesn't close until 9. Call me crazy but if a place is going to be open for close to another hour they should probably hold on the chemicals for a few. *Like many of the other reviewers noted, it seems to take a while. I was the only customer in the place, they didn't seem to be making any other delivery orders, and between the three people working there it took them 10-15 minutes to put together two subs. I'll be getting another firehouse sub for sure...but will likely opt for delivery so I don't have to go back there again. read more

The sandwiches are always wonderful. The staff is friendly and greets you as you come in to the restaurant. But the wait to get the sandwich(s) is always at least 20-30 minutes no matter how many people are in front of your order. read more

Out of all the Firehouse Subs- this is the absolute worst location. Don't bother asking for extras or paying for extras because it won't happen- no matter what. The employees here don't give a s4!+. This location is absolute trash. read more

Just opened where Mr Goodcents used to be next to Yogurtland. Looks like they got there stuff together. Kinda busy and they handled it no problem. Lots of seating. They got one of the cool Coke machines . Service is usually quick. read more

Firehouse Subs - Fast Food Near Me - Arvada, Colorado

This location doesn't hold pickup when they don't have all items. They don't get online orders right.

Gross, this was a worse version of subway. Would absolutely not eat here again. Sandwich tasted like they emptied a tube of mayo onto it.

This Firehouse always delivers a great meal. We always order on the app and it is done by the time we get there. The sand are the best, and the prices are great. During COVID they have been a great quick takeout spot, and we will continue supporting them after the pandemic. read more

1. I love FHS. But this one takes FOREVER to make a sandwich. Waiting now 20 min. They only have 3 people working. Seriously its lunch with time. People n Ed to be able to get in and out. 2. I wrote this review a short time ago and I'm still waiting. It will be 30 min when I finally get my sandwich. read more

My wife and I decided to go and eat at FHS because of the advertisement for the pub steak sandwich and we wanted to try it. We ordered (pub steakand Italian) at 7:20 and they weren't busy but our food took almost 20 minutes. The dining area was very dirty and the soda machine had a soaking wet napkin in the bottom of the drink dispensing tray/drain and as we waited an employee came over and filled her glass and didn't seem to mind the mess. The soda was flat. Our sandwiches arrived semi warm and my pub steak had no crispy onions and really no meat at all. The beer cheese sauce tasted like cheese whiz but not as good. My wife's Italian was loaded with mayonnaise and was a mess. We'll not be going back. Terrible food read more

I like firehouse subs in general because they do have really good sandwiches for the most part and I feel like the places are always clean, however one thing that has irritated me with almost all of them is that even when it's so slow it's seemingly still takes 10 to 12 minutes to get your sandwich and this last time I ordered a turkey and roast beef fully involved minus mustard, and I wanted peppers, olives, banana peppers and onions add it to it.they called my order after about 8 to 10 minutes and I had a feeling it was wrong but I want to head and went to the car and proceeded to drive away I was super hungry and started to eat it and noticed there were no onions, no tomatoes, no banana peppers on it at all. So I went back in and they gave me a baggie of them. However, it was very frustrating and I just wish people could follow an order.. read more

Firehouse Subs - Fast Food Near Me - Arvada, Colorado

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First I love Fire house...... This shop is so slow, 20 minute wait, and not very busy, 5 employees 2 making sandwiches at noon. Really a light sandwich, go to another location. Tony A. read more

Youd think not putting cheese on a sandwich wouldnt be very hard but apparently at this place it is! After explicitly asking for no cheese since theres a dairy allergy! read more

We order for pick up here on a regular basis. The food has always been acceptable (my wife loves the salads). The service has always been kind of spotty - missed orders, etc. But my complaint today is that we just picked up an order and the first thing my wife said is that "they are really chinzy on the salad...much smaller than usual!". Interestingly, my sandwich was exactly the same....missing meat on half the sandwich. Come on, I like bread ok, but I want some meat inside the bread! Follow up: after placing my review, I called and spoke to the manager (JT) and told him what happened. He was very nice, gave a logical explanation of what might have occurred and resolved our issue. That is very fair and we will continue to order there. read more

We weren't impressed with this location. The floor under and around the fountain drinks has water everywhere. It was starting to run into the hallway. The separate tea dispenser was running tea freely. I could hardly understand the girl who took our order. She also forgot to enter my rewards #. I'm definitely looking for another location next time. read more

What an awesome sandwich shop! The food takes a bit longer than Jimmy Johns or Subway, but we'll worth the wait! I got to the Firehouse in Lakewood whenever I'm in the area, so I was really excited when I saw they opened this location. And I have to say, they deliver once again! Always friendly staff and the line moves really quickly. I usually get the Hero sub, but everything I've had here is super delicious! They also have a huge selection of hot sauces to compliment your sandwich. read more

Firehouse Subs - The "Hero" Sub! - Fast Food Near Me - Arvada, Colorado

The food here is delicious. However I can never come here and get in and out. Even when there are zero customers it takes over 30 minutes for food every time. This last visit we decided would be our last time coming here if it took forever. It did and we will not be back to any location. I would suggest hiring a manager or someone who will keep the employees from standing around doing nothing. read more

DO NOT GO THERE! If there is a kid with green hair working. He treats you with hate and discus! This is my third time I've had to deal with this kid with a obvious hate for the customers and hate of his job. He needs to be fired or retrained in customer service. I went in on Tuesday the 29th around 3pm. I was greeted by a nice young gentleman with curly hair and a warm smile. Then I as met at the cashier (the green haired kid) with no smile or welcome and a look of hate on his face as I was bothering him. He speaks so fast you can't understand him. I order my sandwich. He rattled of if I wanted anything else and if I wanted a pickle but I could understand him because he spoke so fast. I've dealt with him before so I was prepared to rapid fire my order right back at him. The look of hate on his face with no smile or friendly demeanor at all. Then asked me if I wanted to round up my order to help the firefighters. With this kind of service HELL NO! Not with this kind of service. He gave me my change and didn't say anything. There was NO thank you or please come again. He just turned around and started to make my sandwich. At this point I wanted to cancel my order and walk away. ( I should have) the only positive was the tall curly haired kid called my name and gave me my sandwich with a warm smile and a thank you. I will not be going to this location again, read more

Ordered online and it was an easy process. Walked in and the order was ready to go! Felt safe with my mask on. It was quick and easy. Ordered the medium sized steak and cheese sub and it was one of the best subs I have had in a while. I also got a chocolate chip cookie which wasn't the best but it was satisfying read more

Well what can I say nothing but great things about this location in Lakewood. Went there today for lunch on the way to work ordered the steak and cheese. Got my drink and eat at the table a few minutes later the manager came out and said that my order had been dropped and they made another sandwich. He also gave me a card for another meal. They could have easily just made another sandwich and I would not have been any the wiser for it. Kudos!! read more