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Culver's

3.5 (199 reviews)
Closed • 10:00 am - 10:00 pm
Updated 1 month ago

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CULVER'S ATMOSPHERE

What's the vibe?
Moderate noise
Casual
Good for kids
Outdoor seating

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Dark Chocolate PB Crunch (bad texture)
Patrick E.

If there were an option for zero out of five stars, I would have chosen that. And for reference, of my 40+ reviews, only three have been one star. It's the service falls below ~three stars, I try to leave it for someone else. However, in this case, it was such a critical level of failure at all levels, it's somewhat obligatory. Necessary, even to the extent of concerns for food safety. Stick with me for just a moment, and I'll explain how this location completely dropped the ball on a cup of custard. Something that should be easy for them. I stopped in at 03:48 P.M. and ordered a cup of two scoops of the flavor of the day. After having to ask for my receipt, I was given that and a number to take to my table. Then, I proceeded to wait for 15 minutes while I watched people come and go through the drive-through, as well as people who came inside after me get their orders. Since I was sitting in the middle, just askew from the drink station, I could see the order counter. And there was quite a bit of standing and talking. At first, I thought it must be because there was some kind of electronic queue, and I just needed to wait my turn. Then around the 11-minute mark, it became apparent that I and my simple $4.87 order had been completely forgotten. At this point, I was glad I got the receipt so that I knew exactly how long it had been. At 15 minutes, I got back in line. When I got to the cashier, I told her that I had been waiting for 15 minutes, showed her the receipt, and asked for a refund. She passed me to another person to who I told the same thing, and all she asked was, "did you pay with cash or a card." Neither one of them was in the least bit concerned about how they had completely stuck out on a simple order. No apology, no nothing. Okay. Maybe they're new, maybe that's the policy, I don't know. I left, but before getting out of the shopping center, I decided to turn around and go through the drive-through. After all, I did drive up here from LoDo just for this flavor. (Now we're almost close to the even bigger failure.) From order to custard, it was less than three minutes. Okay, now we're back on track. That is the Culver's we all know and love. However... Even their custard was wrong. It was 74-degree weather, and in an air-conditioned car. Yet, the dish had the consistency of something between pudding and soup. The portion size was okay, though. If you see the picture, it's titled, and there is a lot of custard against the lid. After only a few bites, I quit even trying. With a good amount of time to drive home, it dawned on me that there was one of two options for what had happened with the Dark Chocolate PB Crunch: They were not keeping it at the right temperature. What they ultimately gave me was the exact two scoops I had ordered over 20 minutes ago. While the second is the most likely option, both are a cause of concern. I would be scared to try any cooked food there. And this chain is so good, it's surreal that I'm writing this. In fact, on the whole, it's top tier. But the 9790 Washington St Thornton, CO 80229 is almost like a Sbarro's in a failing mall. I will continue to go to the other locations in the area. In fact, I'll be at a different one in the next three days. I do still want to know what that flavor tastes like when it's done right. While I may update this review in the near future (grammar/syntax/readability), I will not be trying this location again for a few years. 08/22/2023 UPDATE: The business posted a note about wanting to hear more. I followed their request and went to the site. A couple of notes. 1. That was days ago, and I still haven't heard anything back. 2. It was a canned response that was very disingenuous. It's easy to tell from how it was worded. "We'd love to hear more about this experience." After I wrote a 600+ word review. There isn't much more to hear; moreover, the site offers only 1,200 characters for the review. Using a copy-and-paste response like that is adding insult to injury. This location is working on negative stars now.

Butter Burger Cheese

Haven't ate here much but food was always good. Went through the drive thru, got my food and went home. Ordered 2 different burgers one for me and my partner. Opened one box for my burger and noticed the same curly hair found in the photo.called and complained. I didn't eat mine I threw it away and just thought it may have been accidental. Partner ate hers and spit out this hair pictured below. The same hair I found in my burger. Had to drive back and get a refund. While getting a refund one of the lady employees made sure to interrupt and told me to make sure I brought the food next time along with the receipt which I did bring. I looked back into the kitchen and didn't see anyone preparing the food with any hair nets.DON'T LET YOUR LOVED ONES EAT HAIR.

3 piece Walleye dinner.
Rodney V.

This time a got Walleye fish and onion rings instead of fries. My wife got Cod and chips and said it was very good. Why is it anywhere you get fish and chips it's pouring out excess oil. Maybe they need to throw it in a salad spinner for a couple turns. Cole slaw is pretty good also. My walleye was good but a touch fishy, the cod was not fishy at all. Definitely will go back.

Double bacon burger and single cheese burger.
Jennifer N.

Went there for the first time last night. Most of the tables were empty, but none were clean; we chose the least dirty booth and wiped it down ourselves. We ordered the butter burgers -- mine was a single cheese burger, my bf had the double bacon burger. I asked for tomato on mine, which is +$0.20. This is the first place that's ever charged me extra for a slice of tomato. The burgers were bland and dry. Comparable to something from the McDonald's dollar menu. For sides we had cheese curds and chili fries. Both were fine, nothing exciting, nothing I'd order again. We didn't order dessert, but it looked good. If I ever go back it'll be to try the ice cream options. No more Culver's burgers for us.

Single scoop flavor of the day.

We have always enjoyed Culver's but the increase in wholesale prices have had an impact on their products. We ordered a one scoop flavor of the day ice cream and it was so small. It was definitely not worth what we paid. It was not just that the employee neglected to fill the cup up the the normal level, the containers have even shrunk. We won't be returning.

Double Deluxe Burger and Fries
Adam M.

Looooooooove me some butter burgers! This Culvers is very clean and of course serve amazing butter burgers. You can't even compare Culvers to other fast food chains like McDonalds and Burger King because it's not even fair how much better their burgers are at Culvers. 5 Stars easy for one of my favorite fast food joints!

Cold onion rings

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6 days ago

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2 months ago

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7 months ago

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7 months ago

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3 years ago

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1 year ago

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2 years ago

Consistently great food & service along with frozen custard treats that can't be beat.

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4 years ago

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5 years ago

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2 years ago

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3 years ago

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1 year ago

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2 years ago

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1 year ago

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4 years ago

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2 years ago

Great food, many different items to choose from. Would definitely recommend and will return next time we are in this area.

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5 years ago

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9 years ago

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5 years ago

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3 years ago

We had the fish and chips at culvers. It was excellent. Everything is made to order can't go wrong at culvers.

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2 years ago

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2 years ago

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10 years ago

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3 years ago

Good food. I don't know why the staff has such a rude and nasty attitude every time we go.

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5 years ago

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3 years ago

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Ask the Community - Culver's

Firehouse Subs

Firehouse Subs

(99 reviews)

$

I just want to give a shout out to DJ. My husband placed an order through DoorDash and asked if…read morethey could switch out the turkey for Chicken, as they don't give this option through DoorDash. He was really nice and said it would be no problem. We've had issues with this prior from another lady who works here. She's always rude about it when we've asked, and even went as far as saying that we can make those changes (even though we've tried numerous times to do so). We really appreciate DJ for providing great customer service. We were close to not ordering here anymore because of the other gal, but we're glad to know that someone else answered and was really nice.

Firehouse Subs Missing order…read more On November 24th, my wife walked into Firehouse Subs to pick up an order she had placed on the Firehouse website. Our food was not there. We found out that DoorDash had picked it up and delivered it to their customer. We found this out because the customer had called us, rather than rectifying the situation. The manager at Firehouse refused to remake our food or issue a refund. He told her there was nothing he could do and that she should request a refund online. This compounded the incident with poor customer service. We immediately notified Firehouse Subs about the issue. Jessica was quick to respond. However, she also said there was nothing that she could do as the store's POS system processed our payment. We therefore would have to get the refund from the store. Jessica added that she would forward the information to the store's ownership and management. It's been months, with no communication from the store. They took our money and did not provide us with food. That is theft. And to add insult to injury, their customer service was horrendous. We had already taken the matter up with management on site at the time, and do not wish to waste any more of our time. Sixty dollars is not much to us. But to others, it may be a lot. The reason why I am writing this review is the principle of this matter. What they did is wrong. According to feedingamerica.org, 20% of Americans are living with food insecurity. I said that $60 is not significant to me. However, for the 1 in 5 that it is, I am leaving this review. Edited to remove personal information Fwd: original communication with Firehouse Subs Char Nov 24, 2025, 2:32PM EST Issue: Mobile Order - Restaurant Didn't Have Order Order Details: Pick-up 11/24/25 11:24 AM Comments: Went to pick up my order to find out they gave my food to Doordash. Talked to the manager, he refused to remake our food. The manager informed us that we have to apply for a refund through the website and then walked away. Items: [][] Jessica (Firehouse Subs) Nov 26, 2025, 11:20AM EST Hi there, Thanks for reaching back out! I am very sorry to hear that you have not yet been contacted by the store leadership for a resolution. I can understand you wanting a swift resolution, and this is not the experience we want for our fans. Unfortunately, I do not have a time frame for when they will contact you, but I have updated your case and it has been escalated to the restaurant management team. I have also requested that they follow up with you about this as quickly as possible. I have also alerted the store manager, letting them know that you still have not heard from the store yet. The leadership will try to contact you through your cell number, so please look out for unknown number calls that you might receive.   For the quickest resolution, I recommend you contact the store directly as they have the tools to resolve these issues. Once again, I am wholeheartedly sorry for the inconvenience caused and the Firehouse Subs family hope to serve you better soon. Thanks, Jessica

Culver's - hotdogs - Updated May 2026

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