Not sure how ya screw up a Coldstone, but this place does. Been to quite a few in my time and this was the first time I was disappointed. Not sure if they have their freezers too cold, or what, but the strawberries tasted freezer burnt. The cone was also stale. This was one of the worst $12 I've ever spent and I even drove like 10 miles out of the way for it. Do better, please. read more

Never disappoints. Always delicious. The staff is friendly. What all ice cream shops should be like.

Super friendly staff who welcome you to this location when you walk in. I love Coldstone because there are a ton of options. I love that I can get additional mix-ins and they have unique combinations that already exist. I also enjoy the texture and sweetness of Coldstone's ice cream. They really could do me no wrong, lol. In the world of ice cream pricing, I would say it's pretty close to your local ice creameries. More expensive than Sonic for sure, but also much more delicious than fast food chains. read more

A small group of us stopped in a few nights ago and everything was perfect! The store is EXTREMELY clean, the staff is always patient and they're super nice. The ice cream was amazing as always! This is my go to spot for good ice cream! read more

Had to walk out without ordering the last two times we tried going. It smelled like vomit inside. Afraid to try it again.

Why does it smell like a dirty pet store in here? it smelled really bad we had to walk out.

Quick and friendly service and good music selection! Bathrooms were clean, but were out of paper towels. Ice cream was well made, would go again! read more

It smelled so bad in there and it took them forever we couldn't bear it, got dairy queen instead.

I love me some cold stone ice cream, the inside kinda smelled like a dog food or some animal was in there. But there wasn't, Kinda weird. But over all just like every other cold stone. But I did try the sea salt vanilla which was amazing! I didn't catch the name who helped me but she was very nice and helpful read more

Cold Stone Creamery - Sea salt vanilla, Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Thornton, Colorado

It's expensive, but it's also the best. With your phone, you can keep track of the length of the line.

I think their website is extremely deceiving. I received a melty mess of yuck that I had to clean up and try to refreeze before giving up and throwing it away. They did refund my money, but I received a product still nowhere near what the website shows. The taste is also not near what it used to be. Full of chemicals. What you get compared to what the website says you get. Pretty pathetic. read more

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Ice cream is always a good treat, employees here are always nice. It's always busy every time I go. I'd say it's the best ice cream in this area. read more

As an ice cream enthusiast, I ventured to Cold Stone, enticed by their great selection. However, my experience at this establishment left much to be desired. Upon arrival, I was greeted by a disinterested girl named Heather ... and I quickly learned that Heather lacks basic customer service skills. The ice cream? It was awesome. Made quickly, tasted great, and was exactly what I wanted. Heather: if you hate your job, then go do something else ... if you don't hate your job, then learn how to be courteous to paying customers and not rude. read more

Friendly service and decent ice cream. Can't say it's my favorite place as the lines are long and service is a little slow. But overall pretty good read more

I loved my ice-cream here: flavorful, perfect consistency, nice toppings. A perfect place to self-indulgence with ice-cream. I plan to be back! read more

This location is one of my favorites. They generally are fully stocked! That's a rare thing with Cold Stone chains, at least, it has been in my experience. Depending on the time of day, there could be a long line. There were about 7 people waiting in line during my recent visit. The great thing was that they were staffed very well, six people were working. I ordered a custom creation with a chocolate waffle bowl. Delicious! The sweet cream is my favorite. Ask for samples if you are uncertain of which flavor you want. My friend ordered the Oreo overload, yum! I feel like you can't go wrong here, with so many options, you are bound to find something you like. read more

Cold Stone Creamery - Oreo overload - Ice Cream & Frozen Yogurt Near Me - Thornton, Colorado

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My husband ordered an ice cream cake, strawberry to be specific, for my birthday. They had obviously messed up the writing, scraped it off and tried again, but they still messed it up. Not a big deal, but disappointing. The cake flavor was not great. The cake was super dry and the layers were off. One side of the cake had thick cake layers and barely any ice cream and the other side was a ton of ice cream and barely any cake. Since the cake was nasty half the family was pretty satisfied . Don't but the ice cream cakes, go to Baskin Robbins or even Walmart. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Thornton, Colorado

DO you like ice cream! DO you like shakes? Then do I have the place for you! In all seriousness I love Cold Stone, especially for their Pistachio ice cream. It reminds me of the Pistachio ice cream I used to get when I was a kid in Germany. The employees at this location are always friendly and courteous, never had a problem with that what so ever. Sometimes it's a bit dirty inside, especially towards the end of the day in the summer. Can't blame them, they're getting an influx of people at the end of the day and can't clean. Otherwise a perfectly fine location! read more

Save your money and head to another location or sonic down the street and half the cost!!!!

Waited over 30 mins for them to write a name on my cake. Finally get it and the name is spelled wrong. So...more waiting. Then person fixing online orders keeps touching her hair and face with the gloves. Not washing not changing gloves. Thank goodness she didn't fix my order. read more

Came in for a quick birthday treat and they were closed early although the hours listed online state otherwise.

As a Cold Stone customer for over 5 years at the same location today had to be very disappointing. I had bought a cake today and had writing on it. Let me just say my 2 year old could have done alot better. I even asked b4 having anything written on the cake if the writer was experienced. I just wanna say it looks like crap, probably won't return anytime soon. read more

Found this Cold Stone on the way home to Firestone, stopped w/ the family. Everything was delicious but unfortunately the newbie's don't do as well as their seasoned help. Some of us got great portions, thoroughly mixed and some of us, not so much. Fairly sure she was new, as I noticed she was looking at the ingredients. I'm sure it'll be better once she gets some experience. Both servers were very friendly, location was nice and ambiance was typical for Cold Stone. read more

As I've passed this Cold Stone location many times, and it was really hot outside today, I finally decided to check it out. Come to think of it, I think this was my first visit at a Cold Stone store anywhere. I went with a small Mud Pie Mojo (ice cream with a coffee flavor, crushed Oreo cookies, and maybe a couple of other things) in a waffle bowl, and can definitely say that the portion was pretty big for being a small. Staff member was friendly. The only downfall was the price, $7.38. Ouch. Still recommended though. read more

Cold Stone Creamery - Small Mud Pie Mojo in a Waffle Bowl. - Ice Cream & Frozen Yogurt Near Me - Thornton, Colorado

closed 25 minutes early and closed the door in our face and locked it to hang with friends bruh 6/15 10:35 PM chick sprinted to the door to lock it and all their friends said they had problems with the machines so they closed early and hung out instead lol read more

What to do when your adult son's birthday is coming up in CO, but you live in FL? Order online from this fantastic locally- and family-owned shop for a customized birthday cake, delivered to the door... for an amazingly reasonable price. The cake was gorgeous, the customer service was awesome, delivery at the exact time I asked for. I recommend this shop 100%! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Thornton, Colorado

Excellent birthday party location. You get the entire place to yourselves, a tour, lots of samples, make ice cream and create you own mix on the slab. Plus games too. $10 each kid or min $100. Super fun for our group of kids! Oatmeal cookie ice cream with Carmel and nuts was my favorite. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Thornton, Colorado

It tastes delicious but almost every time I order they mess up my order or forget something I've gone into this store once to pickup and they were kinda rude tbh. It tastes great I just wish they tried a lil more. read more

It was just warm enough today to want something sweet and cold. I had a great experience at this Cold Stone. I'm not able to have dairy and was glad that Aaron, the shift leader, was able to help me find suitable options. He was friendly and knowledgeable. All of the staff had positive attitudes and seemed to be enjoying their work. Bathrooms were clean as well the dining area. Highly recommend! read more

I love ColdStone and have never had this issue until Thornton. This specific facility refuses to let me use chocolate cake as a mix-in. The first time I asked for choc cake the guy tried to get me to use brownies. Then eventually told me they were out of chocolate cake. I figured that was a possibility and reluctantly ordered something else. The next time I went in and asked they acted all awkward involving all the employees like it's an actual taboo thing to use chocolate cake as a mix-in. Isn't that an American staple (cake and ice cream)?! They were nice and offered me brownies and every other flavor of cake under the sun but wouldn't let me have chocolate cake. I'm an adult, so if there's a reason you're coveting your choc cake, just say so - don't make it all weird. I'll just be buying my $9 ice creams and cake orders at other locations from now on. read more

As I frequent a lot of these places, it makes sense for me to join their loyalty clubs and accumulate points and also benefit from the annual free birthday email. I can then redeem those points for future visits. It just so happened that I received an email for a free item and I happily ventured forth to redeem at my local store. Upon entering, the store was empty and I only after a min or so I heard a faint voice coming from the back. A young girl come out and I asked her what I can get for the email that I received. I showed her the coupon on my phone, but she was dumbfounded as to what it was and proceeded to argue with me that the coupon was invalid and she was not going to honored it. Instead of helping my resolve this issue she insisted on arguing with me and tried to deflect and redirect my questions to "maybe you can go to another Coldstone location" and "the only thing I could do is give you is a BOGO". I was by myself and out shopping so even if I did get the BOGO, it would have melted and gone to waste. I asked for a manager, but she was the only person on the premises and gave me the owners phone number. After I left the store, I called the owner and explained the horrible experience that I had received. The owner apologized and instructed me to return to the store to finally get what I had originally went to there to get in the first place. I doubt that after many years of loyal patronage that ill be returning to this location any time soon, if at all. read more

Went into my old stomping grounds was excited for the ice cream as I brought my family in. I like going in a tipping big to hear the songs I used to sing haha. I was told that the owner/GM don't allow them to sing anymore....what!?!?! I sang all the time and was one of the biggest tip makers when I worked there along with Kevin! So one of the guys who served my family sang he didn't have a voice from what he said poor guy! So he sang horribly anyways. So I tipped that young man 50$ while the others ran to the back because they didn't want any part of that. I told him pick a number between 1 and 10 he said 5 so I gave him 50. Bring back the singing and we will be back more often. read more

THIS LOCATAION IS NOT UP TO PAR WITH CDC GUIDLINES FOR CLEANLINESS AND DISINFECTION! My wife and I came into this location 2/13/21. We were asked to put our masks on by an employee, so we complied with the request. As we moved through the process of ordering, we noticed that the customer in front of us paid with cash. Employees are wearing latex gloves, received cash from customer, gave change in bills and coins, and continued with making ice cream without changing gloves after touching the cash and change. Secondly, we paid with a credit card. There is a touch screen kiosk you proceed with your checkout when you use a card. Two customers have already used this kiosk and there was no disinfecting of the kiosk station after everyone else in the store has touched it. Not only that, we were handed spoons by the employee with the same gloves used to receive the cash from the previous customer. If we are required to wear a mask in your location, you need to be held responsible for not following ALL CDC guidelines and not complying with regulations to remain open. **Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools, and Homes | CDC** read more

You cannot go wrong with this cold stone! Staff, especially management, is always personable! Loves to give recommendations for trying new things, lots of patience as cold stone is a fun place for amazing ice cream! Heather in specific is always a joy and one of the reasons I always go back! Don't hesitate to stop in! read more

From the rants and raves I expected more I guess. We walked in and the place was super busy so in essence that does tell you alot of good things in a sense. Fascinated with the amount of ice cream and toppings and so forth, I almost needed not to eat any of it rather by looking at it was enough to raise my blood sugar, but when it came to eating it, I was kind of disappointed. I confirmed the request for maybe another shot at it down the road, because she too had the same feeling. Let me say this traditional ice cream does not have to be over-sugared. Ehm, well try it again down the road, maybe on a HOT sunny day. Staff: Great Environment: Clean Options: Way too many read more

Great ice cream I love it with candy in it and it's best on real hot days. I scream you scream we all scream for ice cream

The ice cream at Coldstone is just the best. It's extremely creamy and rich, even their plain vanilla. Go for one of their signature creations and you'll say "Wow" a couple of times. One thing I don't understand is their pricing model. The volume difference between the small, medium and large cups is as you would expect, but the prices only go up in $.15 increments, which pushes you to buy the large (waaaay too much ice cream - it will feed three people), which is good for the customer but not the store. I don't get it. The staff is friendly, but you are in Northglenn so the customers (and their bratty kids) are definitely more rude and obnoxious than you're used to. It's not the easiest place to get in and out of, but it's just off the highway so it's decently located if you're craving something sweet and you're heading out of town. read more

We had a very nice experience! I went with My friend and her two kids, plus my one child, and he was very patient. I really wish I could remember his name, but it was a Saturday about 3:30pm. Very good costumer service all around! It wasn't busy at the time, but it was getting busy but he still had a good attitude. read more

Disappointing. We have been visiting this Cold Stone Creamery for many years (12, I think). We stopped coming here about a year ago because we noticed the inconsistency in the delivery of the product had gotten worse. Decided to give it another shot because the ice cream is SOO good. Today, my husband and I both ordered "gotta have it" Coffee Lovers Only and Peanut Butter Perfection. In my Coffee Lovers Only, I got a small "squirt" of caramel, 3/4 scoop of almonds, 3/4 scoop of Heath candy bar (notice, not even a full scoop). Interesting that a large gets the same amount as a small. My $8.20 ice cream cup did not even hit the top of the cup. Too expensive to be this inconsistent. read more

I love the many fun flavors and delicious types of ice cream blends. Chocolate and coffee together is my fave combo. I enjoy going there with my family every once in a while for a treat. It is a little on the pricey side, though. read more