This was not good - it is that simple.
Upon arriving I saw the parking lot was packed and expected the inside to be full - however the place is surprisingly large which was perfect as I was dining with a group of 7.
I was the first in my group to arrive and was promptly sat at a high top table. A waitress came over and we ordered waters for the table before everyone arrived - the waters arrived fast which was great - unfortunately that is where all greatness stopped - at the waters.
The rest of my party trickled in - as each person arrived we ordered various drinks (beers/sangria/soda) for ourselves and our waitress Samantha took them as we sat down. I ordered the white Sangria which was only okay, but what I expected for a sports type bar like this - unfortunately, 2 out of the 7 drink orders were wrong - one person received the wrong beer and one friend ordered two drinks (beer/soda) never received either drinks. ~15 minutes passed and we had to call our waitress back to mention that this person had not received either drink. She quickly brought them over but they would have probably never arrived unless we had mentioned it.
It was then time to order. The menu has little red diamonds next to some menu items - there was no legend or key at the bottom of the menu explaining what the diamonds meant - so we asked our waitress expecting she could let us know - wrong. She did not know what they meant and said she could go ask a manager - at this point we just wanted to order so we said not to worry - but the point being here that she did not know the menu...
Everyone ordered something different - I ordered the Buffalo Chicken Rolls ($10; Chicken, pepperoni, mozzarella, buffalo sauce, bleu cheese dipping sauce) to split with someone and they were actually pretty good - tasted more like a calzone than an egg role, but overall decent! Sadly, that's where decent stopped - for my main meal I ordered the Kale + Goat Cheese Salad ($14; Chicken, shredded kale, blueberries, dried cranberries, almonds, goat cheese, avocado, raspberry vinaigrette) and upon delivery it looked pretty good and for the first few bites it tasted good too, until I started to mix up the salad to spread the dressing throughout and noticed that under a top layer of kale the salad was really just full of Romaine lettuce! This was very surprising as the description of the salad did not include romaine and it was not what I wanted in my salad.
Another friend at the table had an issue with his food, and his worse than mine - he ordered the Cowboy burger ($13; Station BBQ sauce, fried onion straws, cheddar, bacon) that came with chips on the side. His chips were SO stale - like not even the "they maybe sat out too long" stale - they were the "I forgot about these chips in the back of my cabinet for the past 8 months" stale! And it didn't stop there - his burger was not edible - it was over cooked, rubbery, flavorless - he ended up calling the waitress over and returning the meal since it was that bad. Surprisingly, Samantha was very understanding and offered to get him another entrée or a side of fries - he opted for the side of fries as someone else at the table had them and we already knew they were edible.
His meal was comped which was appreciative - however a manager never came over to discuss the issue which was kind of odd.
Before I get to the grand finale here I have to mention the bathrooms - both the men's and women's bathrooms had some issues w/ the stall doors - I had to try 3 stalls in the women's restroom as the locks on the doors were flat out missing parts where you could not lock the door at all. One friend visited the men's bathroom and came back with a similar story where the stall locks were half-heartedly zip-tied to the door to try and create a usable lock. It was confusing to all that for such a big place - and a place opening a brewery (?!) that they would not have working bathroom facilities.
But now on to the finale - we called over our waitress to ask for checks (she never stopped over to ask how the food was by the way) and asked how we were each paying - we explained and expected to have everything correct, but all 5 receipts that we received were wrong! Some had the wrong meals, drinks, etc. on them and once telling her (which she also admitted she thought she did them wrong....) she went to fix them, but then when she came back they were wrong again! She had not listened to the corrections we mentioned and we had to get the bills printed a THIRD time! I have never experienced this before.
From the drinks, to the lack of menu knowledge, to the food, to the receipts - this was honestly one of my worst dining experiences and I could not believe it was one thing after another! I will most likely not be back to Firehouse Grill and was very disappointed as the other friends I was with had said to not believe the other reviews as they had good experiences here in the past - I am not sure they feel the same way now. read more