Ask for Selena! She's the sweetest person you'll ever meet and she is great with hair!

Misleading Service & No Accountability" Paid $234 for blonde highlights after sharing detailed hair photos. Results were barely visible. When I provided side-by-side proof, the stylist blamed me for 'needing 3 sessions' (never mentioned upfront), then canceled my corrective appointment. Unprofessional and dishonest. read more

Firefly Atelier - Right before photo left after same day same lighting - Hair Salons Near Me - Vancouver, Washington

I want to say Nichole did a amazing job on my highlights and lowlights,my hair was a complete total mess,so glad I finally found someone who knows what they are doing,definitely very pleased and happy,thank you read more

I'm updating my 5-star review to 1 star. After going to Mandy Rager the owner of this salon, exclusively for 8 years and long, short, blonde, root-coverage, and even pink hair I am no longer a client of hers. After almost every appointment I raved on my social media accounts for years and referred, my mom, her best friend and many of my friends to her. Unfortunately, the last two out of three cuts I've received we're problematic. A few months ago, she added layers around my face that I didn't request. I requested she fix it and the cut after was awesome. Loved it. The last cut and her handling of the situation, however, was the tipping point. I have a 2 inch wide piece that's 2 inches shorter than anything around it. It's not a layer, it's an actual chunk that is missing. (Refer to pics) When I text Mandy to ask, her response (screen shot included) was that she didn't know what happened and maybe that piece was tucked behind my ear. Wouldn't that result in it being longer? Isn't it your job to know where the hair you're cutting is? Her solution was to refund my money and leave this mess for someone else to clean up. (Also in pics) Her customer service and communication has always been lacking but I overlooked it. But it's helpful for you to know before booking. She'll cancel appointments you've had scheduled months in advance and not have an appointment available for weeks. If you ask to reschedule or try being proactive in anticipation of inclement weather she doesn't offer times, just says "I'm booked next week". If she responds to this it will likely be a generic "sometimes a change of salon is a good thing." Well obviously it's a good thing in this case. read more

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The entire salon has the best vibe. Nicole did my hair and as a blonde, finding the right shade is so important. She did awesome. Nicole is the best and will keep going back. Seriously! No yellowy tints at all even weeks later. She was fun and so is the owner, Mandy. Just an all around great experience. THANK YOU!! read more

well have not been able to get services at this time. A few attempts with no answer. I had to go to business then it was appropriate interview on my needs and she put info on a post it note and someone will call me. No call for several days. No phone answering machine, no central booking so they must be independent to the core. Nice looking place but..... read more

Would like to preface this by saying that I didn't actually get a haircut here, this review is based on customer service and my fruitless attempt to schedule an appointment. I first put in an online request last week, asked for a specific stylist who is mentioned here for her pixie cuts, Cristina, but also said anyone who is comfortable with pixie cuts would work. Also said that I need a morning appointment as I work evening shifts. I got a voicemail a few hours later from a different stylist, Debra, who listed off a few afternoon times. When I called back, I told her voicemail again I need a morning appointment and suggested if she doesn't have availability then, maybe she could connect me with another stylist at the salon. She texted me that no one had morning availability all that week, and gave me another single afternoon slot that she had open the following week (this week). I called the salon directly this morning to try again. The receptionist was very friendly but told me that Cristina isn't available in the mornings, and that they don't really have anyone else who's comfortable with pixies. She said, "Maybe Debra or Niki?" in a tone that wasn't exactly full of confidence. She told me Debra is mostly available in the mornings and wasn't sure why I'd only been offered afternoon slots. Tried to blame me for trying to book an appointment within the week, even though I'd been open to waiting longer for the right stylist. Then said she'd talk to Niki and call me back in a few minutes. By the time she called me back a half hour later, I'd booked an appointment somewhere else. tl;dr maybe if you're not looking for a particular style or if you have a wide open schedule, this place is better, but for a pixie cut or specific look, they don't offer it and their lack of communication will just jerk you around. Customer service was so bad that I had zero confidence in their ability to cut my hair, so it's a no from me. read more

Stylist was an hour late for my scheduled appointment (she was with another client) when I finally sit down and explain what I'm looking for she says she doesn't feel comfortable performing the cut and asks me to schedule with another stylist. No appointment available until a week later. I don't like to be rude at appointments so I didn't make a fuss but I was very upset buy the whole situation. I have 4 kids and only 1 day I can make appointments and planned this 2 weeks out this was a big waste of my day. read more

Cecilia IS MY GIRL. She's the smallest cutest little thing. She's so friendly and is a perfectionist. Been doing hair I think 15 years. And she knows my hair. It's texture, the best products to use and how to style it. I always leave her chair feeling so silky smooth and her products smell really good. A tad pricey, but the quality and results are so worth it. The coloring products she uses stay in my hair atleast 4 months before I have to go back and do a touch up and about 6ish months if our schedules don't align and she has to do an all over color on me. And we are talking ultra violet red. That is a very hard color to master and she's got it down pat. I'm so loyal to her. I'd even go to Kalama for her I needed to! read more

I've been seeing Mandy for 10 years. Although my style is pretty much the same every time I come, she's always willing to help me do a little something new or different. She's the best! read more

I found my salon!! Went in today to get a new cut and style and walked out loving my hair!! Lori was amazing, she went over with me what I wanted and wjat my hair could do. She explained as she went the cut, the products and how to style my hair after I leave. The salon was clean and the stylists were all very friendly and welcoming!! I already made my appointment in 4 weeks! read more

Firefly Atelier - Thank you Lori!! - Hair Salons Near Me - Vancouver, Washington

Again Cristina KILLS it with the pixies and bleaching my hair to the perfect platinum blonde! This THE PLACE to go

I woke up this morning and needed a change. I needed a more professional look from my "80's" sexy hair. In my role, I need to be taken seriously and that means a more professional, finished look. I was able to get in right away, and they were amazing!! I felt like a movie star with a team of professionals. Pricing was very reasonable and I can't wait to go back. They listen, they know what they are doing and I left looking amazing. thank you team Firefly!! Kathy read more

Nicole Grant is amazing at highlights and keeping the blonde alive! Very meticulous and detail oriented and always has you walking out looking gorgeous! I still drive just to see her even though I moved more than 2 hrs away. Worth it every minute. Highly recommend her if you are looking to update or brighten those locks or need a train wreck fixed. She will never do you wrong. read more

These ladies are amazing! They took my nappy tangled mess and transformed it into Jennifer Aniston sleekness. Best.Day.Ever! Get your life in order and get here. Oh yeah: it's totally affordable! read more

I'm staying in Vancouver during my husband's liver transplant and found Ariane. This salon is welcoming (especially for someone crazy stressed out) and fun. The cut is perfect and she is a magician with color! Kind and compassionate people. read more

Cristina always makes me feel like a rockstar. Over the past 15 years, I've tried other places and people based on convenience or cost, but I always regret it and end up coming back to Cristina! The place is comfortable, clean, and bright. read more

Mandy's been doing my hair for over a year now, and I'm always so happy with her work. She always has great suggestions, and I always leave with a beautiful style that I love. She does an excellent job, and is also so much fun to chat with! read more

Niki cut my hair and did such a fantastic job! I haven't been this pleased with my hair cut in a long time. My surfer shag was transformed into a chic pixie. I couldn't have asked for a better hair cut. I definitely plan on coming back for more cuts and trims. read more

Just got my hair cut from Nikki and i am very satisfied. She listened to exactly what i wanted and liked and was honest about what would work with my hair. She gave my the punky asymmetrical hair i was looking for and couldnt be happier. Highly recommended. read more

Thanks to Mandy for once again giving me exactly the color and cut that I wanted. Not an easy assignment considering I am a woman of a certain age whose hair is changing! What a pleasure it is to spend time with a professional who gives you her full attention and really listens. Also, the atmosphere in Firefly Atelier is wonderful. There are no snarky conversations going on over your head and I have honestly never heard anyone there say a bad word about anyone...or anything for that matter! It's always a positive experience. I feel so fortunate to have found Mandy here. read more