Please see note below to see what I experience at another location ad how the Brodie went above and beyond to make it better.
Staff members at Brodie location were so helpful and were able to get my order in and out within 15 minutes or less. They made the experience much better. Maria and Miguel were amazing made up of Cindy's lack of customer service and professionalism. Please promote them they were amazing. Food was delicious!
I want to communicate the worst phone call experience I had with one of your staff members at the arboretum location in Austin TX. Her name is Cindy. I called to place a phone order for work. I had already tried to place the order online had no luck. Cindy picked up and from the get-go she was not pleasant, she had an attitude. I ignored it being it was the beginning of lunch hour. Before I started with my order I let Cindy know it was going to be a large order, she then asked: "if I could order online". I responded with I already tried that and it was directing me to order through a third party (favor, door dash etc.). She then continues to respond with "yes you can order online", I asked her if she could take my order over the phone. She then sighed and asked what I wanted. I asked if she was the manager, due to her attitude not being pleasant, and seemed as if I was troubling her with my order (which was a little over $70 dollars). She stated no, I asked if her manager was there she said no "they are short staff" not sure why I needed to know they were the short staff. Anywho I'm sure there was someone who manages there, but did not feel the need to go back and forth with her. I proceeded with my order her attitude did not change continue to sighed, huff and puff and be very condescending whiled I place the order. I ended up placing my order at the wrong location. I could not recall which location I had placed the order. I called one store and they were pleasant and apologized for the mess up but they did not have my order. I then called the next location (The arboretum ) to my surprise Cindy answered the phone as if she was bothered for calling her restaurant. She did not let me say anything and places me on hold after giving her broad greeting "fire bowl cafe at the arboretum Please hold" I was on hold for over 10 minutes, She did not get back on the phone. I hung up called and busy dial tone. I tried multiple times with no Answer. I finally was on my way to work with the food from the Brodie location and Cindy answered I explained I needed for her to cancel the order and provide a refund. She stated she would take care of it, I asked how long the credit would take and she stated she did not know to check with the bank. Again she was not pleasant. This employee seems very Entitle and a bully. If she treated me like that a paying customer I can only imagine how she treats staff. Overall she was the worst and I am baffled of the lack of professionalism this person had. To my surprised I found out she is in a higher position then what she leads to be. read more