Love this place! Has been my go-to for years now! I always get them done by Zandra! She's phenomenal! Definitely recommend! read more

Fine Touch Nails 1 - Trusted her 100% and told her to go for it. Whatever she wanted.. Never a disappointment from Zandra. - Nail Salons Near Me - Hackensack, New Jersey

This place is mediocre, the tech Anthony's work isn't stable. He also seems as if he doesn't want to be there... 1st Time was great and second time was ridiculous. The Gel application was horrible. I requested a Gel re-fill with gel color, and the tech didn't even clean my cuticles. He said there's an extra charge for that. Evidently customer service isn't accounted for, customers are just walking $$$. I would rather do my nails on my own. The hassle isn't worth it. I won't be back. read more

I've always did my nails here with crystal. I absolutely loved it everyone was friendly and so pleasant. Now as I've moved away i so miss getting my nails done there I lived 40 mins from here but i didn't care the drive since my nails came out always great. So the drive was never a problem. I wish I can come back as I did before. But you have to book in advance. Some nail artist get booked for the whole month at times!!! read more

Went there because someone highly recommended it. Had an appointment with Luisa.. Who seemed to have outdone herself to give me the WORST first impression possible. I stuck it out just to see how far she would take it.. And let me tell you... It went from not greeting me (even telling the receptionist that she didn't have an appointment) to me leaving the salon with a bloody toe. In between that, she was on her phone, and left me twice bc she had to go buy something across the street. I mean: WOW. I decided to come back a second time and see a different person (because as I mentioned.. This place was highly recommended). Thankfully I had a very different 2nd experience. (That's the only reason why I gave this place 3 stars). One thing still baffles me... How is the owner not seeing this horrible customer service??!! read more

Best nail place! Only nail place that has not disappointed me. A man actually did them and they came out great. read more

Fine Touch Nails 1 - They are all the same size on both hands - Nail Salons Near Me - Hackensack, New Jersey

BOOK WITH BILLY!!! Master Nail Tech, his talent is undeniable. He is very kind and professional. He is very patient, works quickly, but to perfection and is actually affordable, with reasonable prices. I've been going to Billy for a decade and I honestly wouldn't go anywhere else. The front desk girls are very sweet and knowledgeable with nail polish colors, they always help me make a decision and their recommendations never fail me. The facility is very clean, but the metered parking could be a pain in the @ss sometimes. read more

I really wanted to love this place as it's so close to my house and is by appointment but I went to get a gel mani on Tuesday, today is Thursday and I have 3 nails with chipped polish. The reason I chose gel on Tuesday is because I have multiple events this weekend and they should be able to hold up. It's completely unacceptable that within 48 hours the tip of my nails look like they got done weeks ago. Speaking of tips... this establishment will not allow you to tip your nail tech on a card. That wouldn't be a problem if they had proper signage but when I told the receptionist as she informed me cash tips only, she responded "yeah, I should put a sign up but there's an ATM next door". It's not fair to the nail techs that they lose out on their tips when customers aren't properly informed of the policy. The 1 star is for my nail tech who worked hard to do a good job but u fortunately the results were disappointing. read more

I came here to get a pedicure. They do not massage your feet or lower leg. They just throw lotion on and let it soak in. I have gone to places in saddle river and pedicures are the same price and they set a timer for 10 minutes for lower leg and foot massage. I was very disappointed due to the minimum effort that was put in. They also have NO high quality polish such as OPI and Essie. Also one of the receptionists has no clue what she is doing and would not answer simple questions like how long is the wait to get a pedicure. read more

I've been going here for about 7 years now. I always make an appointment with Billy. He is amazing! My nails always look great and I always get compliments on them. And ever since they started using the Vagaro app making an appointment is really easy. I love this place. read more

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I've been going here every 2 weeks for 4 years. They do nice nails but the customer service is terrible. They treat customers as if they are the ones paying you. I got so fed up with the nasty attitudes that I've decided to take my business elsewhere. I'll probably go back if I have a big occasion and I need fancy nails. Other than that, they don't deserve loyal customers. read more

Anthony was rude and rushed my manicure. He repeatedly put my tips on crooked and acted annoyed that I made him fix them. I got an acrylic full set and with gel and they did none of the regular spa experience stuff with lotion or trimming my cuticles. It was a disappointment and I will not return read more

The service diminished. Rude staff except for Anna everyone else doesn't care about the overall look. If you get your nails done Monday and it breaks Tuesday they will make you pay. Gel and Polish always cracks. Nails look chunky ugh read more

Fine Touch Nails 1 - This is how they look after 5 days-_-. Complete disgrace - Nail Salons Near Me - Hackensack, New Jersey

If I can put zero stars I would! This place is unfriendly, unprofessional and no customer service quality. When I entered there was no greeting, no smile, basically did not feel welcomed. They are strict with appointments and are not flexible with their time. I wanted a full set instead of a filling and they said hey could not help me and would have to reschedule. But when I looked around, all the nail techs were on their phones, not busy. Never coming back- they all look miserable working there. read more

Love this place, Lili always does my nail. Very professional and sweet. I just tell her what I want and always does it better... place is clean, never had a problem. read more

Fine Touch Nails has very poor customer service and very unprofessional Staff! I have been stood up by two of the nail techs named Billy self proclaimed nail master Decides not to show up for our scheduled appt. that I booked 3 weeks in advance. I waited for almost 30 min. before any of the staff addressed me & told me Billy has not shown up for work and is not answering his cell phone. The person In charge named Jason said Loe another nail tech will do my nails for me instead. I was skeptical bc all the rave was about Billy the self proclaimed nail master, I didn't know whether or not Loe would be as good as Billy, but with out a fuss, I gave Loe a try, as I was in the middle of getting my nails done guess who shows up?!! Billy, he comes in he seems aggravated and unapologetic. He never even looks my way, he just started working on the appt. he showed up for on time. Loe did a good job on my nails so I decide ok I'll just go to Loe for now on, before I leave I make my 3week in advance appt. with him. I decided to say hi to Billy, I got an icy hello in return... Here we are 3weeks later and I have my appt with Loe I walk in and he's not in he's chair up front, already a bad indication of what's to follow I am there waiting again this time for over 30 min before I'm addressed and the receptionist who is extremely less than hospitable tells me Loe isn't showing up something happened to his eye, she then tells me someone seated in the back chairs which indicates the level of expertise or craftsmanship in most nail salons as being less skilled, limited inexperienced... I am angry but I'm also desperate it's the holiday season & I need to have my nails done I kept it simple white gel stiletto nail with gold foil at tips. I have to say the female nail tech that sits in the back didn't do a bad job She did ok... But just ok... I go to the front of the salon to pay the receptionist and the price was RIDICULOUSLY high! I said to the receptionist why is the price so high? she says she has no idea, I said I only have white nails with foil, she turns to Jason the man in charge and says "Jay she wants to know why the price is so high" He says bc of the foil. Literally to put foil on nails takes absolutely no skill, you cut a strip place it where you want it on the nail and scratch it on to the nail! I asked the receptionist to lower the price, she laughs sarcastically and tells Jason that I want him to lower the fee, he ignores her! I say to him I have been stood up by two of your nail techs (consecutively) and I booked them weeks in advance! I said what happened to Loe? I look over and he's filing away on someone's nails! The receptionist in a could careless voice says oh he was just running late... (Remember she told me earlier something happened to his eye) I look at Jason and he won't look at me, he completely ignores me, when I am telling him I'm not happy about the price of my just ok nails and I would like a lower price since I have been passed down to other nail people I didn't make a 3 week in advance appt with. I never yelled I never was rude and Jason the person in charge didn't look at me, he pretended I wasn't even there! I paid the full amount I was being unjustly charged. I hope this is a useful review to anyone giving they're hard earned money to this local business that doesn't care about how they treat their clients. You are not guaranteed your appt, with the nail tech you booked,you will be made to wait without any explanation, you will be passed off to who ever can take you at their convenience, you will be over charged, and worst of all Jason is just as unprofessional as his staff who can obviously be late, miss appt. made with them, and never apologize... You've been warned! read more

If I could no stars I would. I have been here before and for the most part always had good service. I made an appointment for 5pm today and I got there at 5pm. The receptionist tells me the guy I made the appointment with is running late to come back in an hour. I go get food and come back an hour later and I have to wait another hour to still get no service. The place closes and 7 and the guy is still dealing with another customer. Still here waiting like an idiot but I drove 30 mins to get my nails done here. Huge disappointment. If they don't take me today I will definitely write another review. read more

Ever since I moved to the Northern NJ area I have been looking for a great nail salon. One that is clean, not too expensive, and professional. I literally Googled "good nail salons near me" and found this salon. I called and booked an appointment for the same day and was pleasantly surprised when a reminder was texted to my phone. I went there with little expectations but was pleasantly surprised with how bomb my nails turned out. I got a pedi and a full on my gel nails. I normally go every 2 weeks but it's 3 weeks in ms my nails still look bomb! I'm excited to go back and spread the word!! read more

Crystal is AMAZING!! I love that i can ask her for something and we can come up with something together. I end up always loving her work, people always ask me where i get my nails done. Do to Crystal being so great she is in high demand but when i cant get in with her Vanny takes care of me. When you have an appointment your in and out and the is no more the a 5/10 if shes finishing some one up. read more

This place was recommended by a friend and from start to finish it was classless. Rude receptionist and nail technicians just there to be there. And, I highly recommend searching elsewhere, don't let the appearance of the salon fool you. They need to go to seminars to improve their skills and customer service. I thought about going back and trying another technician, But, after reading poor reviews regarding one of their better technicians, I now change my mind. read more

Horrible customer service. Receptionists are rude and don't try to accommodate you in any way. Good luck trying to get an appointment, especially when your nail technician is booked. You're better off finding another nail salon! read more

Half ass job on my pedicure. The woman was on her phone (which I don't mind) but she made it seem like I was interrupting her when I showed her where she missed a spot. Long story short if you have no other option make an appointment, if you do .... Skip it! read more

Second time going there, and was put with a new tech named Jack. He was great!!!! He asked me if the shape was ok and I told him I like it a little bit more narrow and he adjusted it accordingly. He was soooo nice and smiled as well! I was happy with what I got. Not giving that last star only because the place seems a little dingy but this is the best place to get those specific shapes, I got coffin B) read more

Fine Touch Nails 1 - Jacks work - Nail Salons Near Me - Hackensack, New Jersey

OK, seriously? I didn't expect to walk into a salon and expect to fall in love with everyone there - employees and customers alike!!! The vibes in this place were awesome - unlike any other nail salon on Main Street in Hackensack. I am so glad I found this place. My technician was Cecilia - I walked in and she took me immediately. All of the employees here actually like their jobs - everyone had a smile on their faces. My nails look amazing. She listened to what I wanted and exceeded my expectations. I didn't think basic short acrylic nails could look so good. Did I mention she did my fill-ins in under an hour? Oh, I really appreciate the heated UV light nail dryers here too. I didn't have to sit under the dryer for 30 minutes to make sure my nails were hard and dry before I left. I think I have found my new place. Will be back in two weeks! read more

I made an appointment over a week in advance with Jason. This was not my first time , I had several appointments with him in the past. I received a confirmation call the day before my appt. but was asked if someone else could do my nails, Why? I was told Jason was over booked, but never mind he'll do your nails. I asked, you sure, as I can go somewhere else, the receptionist said no problem you're in with Jason. I received another call this time from Jason, asking if someone else can do my nails, I explained this was the second call I received even though I made the appointment over a week in advance but if you're booked I'll go somewhere else. Jason said you booked over a week ago, I said Yes, Jason said I'll move someone else, see you at your appointment. Appointment day I arrived early as I needed to soak. I let Jason know I was here and he set up my soak. Jason said he had to run out while I soaked but he would be back, I said no problem. After about 30 minutes, I noticed Jason was frustrated as usually and the receptionist was kissing his ass. He's good, the best in the shop, but not worth the disrespect he dishes out to her dumb ass or the customers. As I soaked Jason asked another guy to assist me as he was busy. The guy (I believe Leo was his name) was friendly but was very inexperienced and slow. I've been getting my nails done oft over 18 years. When my soak was over, I waited for Jason to finish up another customer, but to my surprise Jason took another customer instead of me. I asked what's up and Jason said let him do your nails, pointing to the inexperienced slow guy. (Leo) I explained I had an appointment with you, he said well I'm not doing your nails. How rude and inconsiderate. He's such a Diva. Yeah, I let him have IT! But this incident lead me to find Perfect Nails across the street (next corner - walking south) here they are friendly, and the three guys that have done my nails have done excellent jobs, no lifting between fillings, neat painting of my nails and with designs. Lesson learned: Never get settled on one emotional clown (that would be Jason) doing your nails, experience several professionals so you have a choice, it saves you time and you never need an appointment. read more

I had been a regular customer for about 9 months. The salon is a little over priced for where its located , their products, and appearance . I kept going because its the only trendy nail salon in the area. What really upset me and stopped me from going was when I scheduled an appointment a week before for a fill in and came in that Saturday and waited for about an hour. They aren't too big on customer service and I don't blame the receptionist since she was nice . read more

I have been going to this place for the past 5-6 years & I haven't been disappointed too many times, if I have been disappointed in the past is just due to a scheduling conflict if my reg. tech is not in that day. Which I have done my nails with other people that are not my regular Nail tech. Maira is my girl, she's reliable, extremely patience, nice and will try her best to please your requests. read more

HORRIBLE! I was cut 3x (that cut on my thumb, on my middle finger, and pinky). I originally wanted a design and it looked like it was done by myself. I then asked the worker to please change it to the solid color because I did not like them. She got upset at me and told me she couldn't do it because she didn't have time. At this point I told her I was not leaving the nail salon with my nails with an ugly design. She told me she would change it back to a solid color but would change me extra (I paid $66). I told her i didn't care. She seemed like she was in a rush so she left my nails bumpy. NEVER AGAIN! her name was Maira by the way. HORRIBLE SERVICE. read more

Fine Touch Nails 1 - HORRIBLE! I was cut 3x (that cut on my thumb, on my middle finger, and pinky). I originally wanted a design and it looked like it was done b - Nail Salons Near Me - Hackensack, New Jersey

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so i finally found a nail salon that is pretty consistent so far (knock on wood). I got my nails done with Jack on 7/2/15 and got a full set acrylic with gel polish. I went for my first fill in yesterday 7/16/15. Although I have only been there two times so far I have to say this is the best place I have been to so far with great prices and great work. The salon is clean and well kept. They have a receptionist and you get text messages reminding you of your next appointment which I like a lot. Parking isn't really the greatest but the few times I've been I got lucky and parked right across the street. I live about 25 minutes away from the salon and it is so far worth the drive for me. read more

Fine Touch Nails 1 - first fill in 7/16/15 - Nail Salons Near Me - Hackensack, New Jersey

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Went to get a refill on my nails that it's supposed to be $25 and she charged me $27 because I wanted glitter on one nail and she didn't tell me the price before doing it ...the lady who did my nails use a different nail polish than the one I asked for ..I asked her what color was it and she said it was like a Lila (I had chosen a pale pink). Then I saw it was white. Asked her to change it and she said it was going to be $10 more. I was very happy with my first appointment and how my nails looked, but now with this second experience I am very disappointed. read more

I went here on a Friday afternoon and I have to say I had a pretty bad experience. I was told by my best friend that Tracy and Crystal were great, however, they were busy when I walked in, so an older man took care of me. I got a fill in. In addition to leaving cuts all around my cuticles, there was leftover polish from my previous fill in still on top of my fingers. When I asked him to remove it with some nail polish remover, he acted as though I was inconveniencing him. I shouldn't have to tell you how to do your job! Overall he was very sloppy and not very apologetic. If I came back, I would definitely only go to the technicians that were suggested by my friend. read more

Overall an O.K. experience. I would not go back to the nail tech I was placed with, Tim. I had a darker colour before an it was not completely removed and I can see it through my new colour. It's not much, but I'm anal about stuff as such. I will go back to try the tech my friend recommended. I believe her name is Crystal. If I like her work I will continue to go see her, if not I'll have to find another salon to spend my money at. read more

Fine Touch Nails 1 - Nail Salons Near Me - Hackensack, New Jersey

First of, I travel 25 min to come here just to see David! He always listens to what I want and the outcome is always right! He's also fast so it's very convenient. I've never been disappointed by him! Pedicures are only okay but I deal with it since I love getting my nails done by him! He's also very sweet! read more

A coworker of mine sweared by this place so I had to try it myself since her nails were always fab!!!! So called and made a appointment with a nail technician who's name is Loe and all I can say is yesssss!!!! His work is amazing. He's a true artist any design and style u like. Definitely would recommend this place . Loe gets booked out pretty fast so call at least a day or 2 in advanced. read more

Fine Touch Nails 1 - Nail Salons Near Me - Hackensack, New Jersey

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My sister recommended me to John and he's the best. I don't do walk-ins especially with a busy place. Appointments are easy and they text you to confirm/remind you. I usually like to come early for my appointments, so I know I'm going to wait. Even during a holiday week, he apologized for the wait (it was only 20 minutes) and he always does a great job. I wasn't sure of the color I wanted last time, just a neutral color for work and he picked something that worked for me. John is always friendly and we always have a nice conversation. The receptionist is nice too. My nails last through even my heaviest lifting days. read more

So happy I found this place after looking around. My nail technician is Cecilia and I absolutely love her. She takes her time and really does a phenomenal job with my nails every single time. Her attention to detail is impeccable. My gel manicure usually last three or four weeks with no chips. The salon does get super packed so you do have to call ahead to make appointments but I would recommend. read more

Bad costumer service. Some advice, since I see this was written more than once, GET A NEW RECEPTIONIST. Your receptionist is your clients 1st impression. If she is nasty your facility seems nasty and I rather walk out than be helped. I'll change my review once I actually get seen. read more

My experience at fine touch could've been better if I had made an appointment with one of the more experienced nail techs. The woman who did my nails was a Hispanic woman stationed in the back by the sink. Although the gel polish and rhinestones looked nice she did a TERRIBLE job shaping my nails down. She didn't handle the machine correctly - CUTTING my finger! It was so @$?! disappointing. I tried to negotiate a fair price since she cut me and filed my nails down until I felt excruciating pain. She just applied a cream to the wound and dismissed me saying it will heal. A word of advice: book an appointment with the more well known techs like Billy, John, Anna, Tracey, etc. read more

Fine Touch Nails 1 - Nail Salons Near Me - Hackensack, New Jersey

For a place that sends multiple reminders for your appointment, and complain about last minute cancelations, the manicurists are quick to cancel on their own customers. I made an appointment with Loe after I saw his work on social media. I got a text, and a call reminding me of my appointment. I even got there early. And right before my appointment they ask me if someone else can do my manicure. I thought maybe the other manicurists would have the same skills. Unfortunately not. Though the person who did my nails was helpful and accommodating, I was definitely hoping my nails would come out better. If you know nail art, they are no where near Sakura or Marie Nails quality. read more

I booked an appt. online with "Billy", went today and waited 20 mins even though I had booked the appt. the day before online. Got a gel fill in, which came out very thick on my nails. Not sign posted anywhere for the prices (by the way soon they will only take cash and not cards). I was charged $65 FOR A FILL IN (what?). I asked why and they said they charge extra $10 for nail shape change (from rounded to square - wow never heard of this). They didn't say sorry for being late or acknowledge it, they didn't notify me when I asked for the shape change that it was a charge. Their customer service is poor and clearly they do not care about their customers. There are several other nail salons in the area that charge less and do a better job. Never ever again will I go back and another customer was complaining about the same when I was there as well. read more

I've been calling this place for 2 days and no one ever answers the phone. There's no answering machine, instead the phone just hangs up on you. But they only do appointment. read more