Good price Helpful Friendly Professional Courteous service I would recommend to friends read more

Figs Auto Repair - Auto Repair Near Me - Charlotte, North Carolina

They over charged me to replace a window motor in my 2005 Tahoe. First, they are acting like they are too busy to tell you the diagnostics and they ask me to leave the truck. These guy called me in the process of working on my truck and I asked the price and they tell me $1,100. Wait? Hold on he tell me he's working on it. I GET THE BILL IT'S $1,200 and change. THIS IS A RIP-OFFS, DO NOT LEAVE YOU CAR. BEWARE!!! read more

I've been to Figs 2 or 3 times. Let me start off by saying that I've never had an issue with the employees. They are friendly enough and I can't say I've ever felt like they were trying to take advantage of me because I am a woman. They've always been straightforward with no unnecessary up selling. Always a plus. The only thing I've ever had an issue with is the appearance of the waiting area is questionable. Now, I'm giving them only one star because of what happened with my previous oil change. I got an oil change towards the end of last year. After that oil change, I started noticing that my oil light would randomly come on. It was so quick that if I wasn't looking at my dashboard when it happened, I wouldn't have known what the sound was for. At first, I thought it was me but it happened often enough for me to wonder if they had cheated me on the oil. I decide when it's time to get another oil change to take my car somewhere else. When I get my oil changed again, they tell me that there is a leak due to a crack in my oil filter. Now, I don't know much about cars but I do know that over the my car ownership lifetime, this has NEVER happened. I get oil changes as scheduled and I always have them done at a shop. The mechanic tells me to take my car back to the shop that did my previous oil change so that's what I did. I take my car back to Figs, they tell me that there is a leak (obviously, that's why I'm here) and that it'll be x amount to fix it. Now, the only reason I took it back to Figs was for them to fix what they broke, not for them to tell me what I already knew. Anyway, I push back because their services come with a warranty. They say oil changes aren't included. I say okay and leave. I wasn't going to give them more money to fix something they broke. Of course I'm pissed now that I have to pay to repair the issue. The repair isn't expensive so it's really more the principle of the matter. I shouldn't have to pay for something that seems to have been broken during a service. Anyway, I will not be returning to this shop. read more

My air conditioner went out on my Infinity so naturally I took it to Infinity who charged way over 2k to fix it. I purchased an extended warranty which would have paid but Infinity submitted the claim and it was denied. I was so sad because these days ain't times 2k is a lot for an unexpected repair. I called Figs and spoke with John who squeezed me in for them to give me a second opinion. Guess what??? John got me approved through my extended warranty and I don't have to pay a dime! He was very knowledgeable when it came to extended warranties and made it happen for me. Let me warn you though.... It's hard to get in because of the great service, great customer service and!!!!!! John knew how to get your claim approved for those extended warranties!! read more

I know when I take my car to Greg that he will honestly let me know my best option. One time he let me know a part in question had been recalled by the manufacturer. He printed out the details & help direct me to have them fix for free. read more

COST WAY TOO MUCH!!! I was charged $258 for an alignment on a 2016 Land Rover Range Rover Sport Supercharge. This cost is more than what Land Rover charges ($233), so might as well go to them and get the amenities. And to set it off, later I see multiple photos of my car posted on Instagram. Please tell me why my hood is up when all they were suppose to do was an alignment?! Find a better place! read more

I was charged $400 for what amounted to apoxy on my door handle. This business charged me $100 per door to look at my interior handles, and $100 to look at my window motor. And $45 to put some apoxy on the handle as a "temporary fix." And this was after I disputed the 1st charge of almost $500, for ???? I hate to think that I was overcharged because I'm a woman, but I think that's exactly what happened here. I will not be going back, I'll be looking for a mechanic that is able to fix my car, and respects people regardless of gender. read more

In August 2019, they determined at Figs that my car needed a new engine. I had planned to give the car to my mother, so I had the used engine ordered and put in by Figs after being told by Tom verbally and via email that it came with a 3-year unlimited mileage warranty that included parts and labor. The total cost was close to $7000. Now that the engine died a couple of months ago and URG (parts supplier) approved the claim and sent a replacement engine to Figs, Figs is trying to charge more than double what URG is paying for the labor. We have received no response from Figs to explain why they would do that after clearly stating parts and labor were included with the engine. They will not even respond to the BBB. Surely, they are not trying to wait until the 3-year warranty period is up in a few weeks. Meanwhile, my mother, who is in another city, has been without transportation since the beginning of May... Update: The replacement engine has been sitting at the shop since June 1st, and it has yet to be installed as of July 30th. My mom is still without transportation...almost 3 months later. read more

Figs Auto Repair - Email from Tom stating warranty covered parts and labor - Auto Repair Near Me - Charlotte, North Carolina

Had a great experience with Figs Auto!! I actually got to them from a flyer in my mailbox and desperately needed some work on my car so I decided to try them out. I do drive an older vehicle with high mileage that's from up north with the rust to match, and despite being turned away elsewhere in town, I'm very grateful Figs was willing to help me out. Richard (who I believe is the owner and/or manager) was very honest about what I needed done as well as the risks of working on a car with the issues mine has. I'm far from an expert on cars, so I really appreciated him taking the time to explain all the options I had with me. All the prices he quoted me were very fair and and after selecting a path forward, the work on my car was completed both ahead of schedule and on budget. When I picked up the car I also got to meet with Norman, the tech who worked on it, and he was also honest with me and very helpful. It's nice to finally have a shop in town that I trust and I definitely will bring my current car (and eventually a new car when I get one) back to Figs. read more

Good friendly service, Tom was very professional. Bonded with Bucky and Maggie (pekingeses) while I waited and my Chevy was perfect for my trip when done. read more

I needed a new mechanic after moving to Charlotte and was lucky to find Fig's. I paid attention to the many cars in their lot daily as a sign they were reputable. After taking my car here I got good informative service about the health of my car. The shop has embraced technology allowing me to approve estimates, book appointments, or review recommended services via text which sets them a part. I highly recommend. read more

I usually don't give reviews but people considering going to this auto repair shop should be aware. I brought my car up because I needed them to look at my transmission. Days later, they're telling me all these different prices which is very stressful because I need to know the exact price. Long story short, they didn't even fix my car and I had to pay more than was talked about over the phone. I had to take it to another repair shop, smh. They are very unprofessional and rude. Do not go there or expect to get scammed. read more

I've had a number of issues with my Jeep since I bought it second hand and the guys at Figs were able to work out what the primary issue was and we're able to fix it for me. I'm really happy, and the repair was cheap. It ended up being one of those complex issues where there were several warnings and errors but it all came down to one part that caused all the issues. So I only ended up paying for the one part to be replaced. Would highly recommend. read more

Edit: They also have a shuttle service, so if your repair runs into unexpected delays, they may be able to drop you off and continue working on your car. It unfortunately wasn't an option in my case, but there is a solution for unexpected wait times. read more