Brian and his Body Works team is a first class business. I would not think of going to another…read morebody shop. They are very trustworthy and really care about their customers. The customer service is second to none! Having your car repaired after an unexpected accident is not a pleasant thing to do. Brian is very helpful in reviewing your options, and keeping you posted on the progress of your repairs. They even have an online feature that keeps you posted on the repair progress along with costs and pictures of your automobile. I have told all my friends at work about The Body Works Plus shop and their superior service. This is also a very clean and safe shop. You will not go wrong taking your car to this shop.

This was the first shop I went to in order to receive a quote for the repair of a scratch and dent…read morein my car. I was quoted over half of what ALL other shops and my insurance quoted the damage. They told me they were going to replace parts that don't need to be replaced at all, as well as they might even have to total my car. My car is currently valued at over 30k with about 6k worth of damages. Totaling my car is an absolute scam, and although they do have good reviews, there are also lots of reviews saying basically the same thing I'm saying here, but thank GOD I got out before working with them or signing anything. What really drove me away though was the fact that the person who did my "estimate" wasn't even a tech, and was extremely inconsiderate and rude. My car is fairly new so of course I was upset about the damage, and was just looking to get an idea of what a repair would look like. The woman kept reiterating "wow, this is a new car" over and over again after I told her multiple times that I was very upset regarding damage to a new car and nicely explaining that "yes, I understand it is a newer car." It felt as though she was belittling me the entire time, and then quoted me almost 20k worth of damage. When I expressed that I felt that was high, she insisted that if I went anywhere else that I would be making a mistake and accused me of trying to "cheap out" on a repair. She kept trying to tell me that I should go with them because they are "Honda certified" but there are plenty of other Honda certified repair shops that didn't quote me near this much or treat me with such inconsideration. Fortunately or unfortunately, I've had cars repaired before and I'm not naive to the process but this was hands down THE most unprofessional experience I've ever had.

Where do I start? Geoff seemed great at first. But then..he made my dad who had a heart attack…read moremonths ago wait 3 hours in the heat and lied every time we called. He kept saying 20 minutes. 3 HOURS later he showed up. THEN, he lost the key for the vehicle he had in his possession. He said it would be DAYS until he replaced the key, until he was threatened with police and lawyers. I asked him to fix the car for parts only cost and he still refuses. This is just the beginning of a lawsuit against this guy and his business. He could have installed the part for cost, but chose this. BEWARE

Towed my car and LOST THE KEY. You can't make this kind of stuff up. Mobile mechanic tows car and…read morethen loses the key. Would not reimburse for tow, or diagnostic that was performed... despite they had my car hostage for 3 days. Not to mention they wanted 1000$ for a new fuel pump. Biggest ripoff and disrespectful people I have ever dealt with. Seriously.

I came to Charlotte in 1976 for a job, which included working with the criminal court system and…read moreits officers. Before long I was asking my mentors to recommend someone for car repairs. Almost all the answers were Dee Gainey. I am still here and still occasionally in need of body and/or or other work. This family run business has never let me down and I know that their work can be trusted. They also have never objected to my asking lots of questions, which I always do. I recommend them very highly. Catherine C

These folks did a great job. Family run business. Everyone…read morewas super friendly and helpful. Quality of work was fantastic. Will use them in future.

My family & I have been doing business here for over 30 years…read more Mr.Creason & his family are a pillar in our community & very honest,reliable,& hard working. They have EXCELLENT mechanics with many years of experience in all makes & models & also do paint & body work & towing. Super nice people,always very easy to deal with. Never once had an issue. Highly recommend!!!

Identify why car was not starting. Very fair and price of work was excellent. Got me in early…read morewhen I didn't have an appointment. Would highly recommend to others.

It's a long story, but I had car in bad shape. Jim helped me through the process of getting and…read moreinstalling a new engine. He is a great mechanic with a can do attitude, honest and reliable. What more could you ask for. I have four cars and when they need work I am bringing them to Jim.

Great group of people to work with. They know their stuff! Within reason for cost of repairs,…read morecoupled with quality work.

Efficient, knowledgeable and friendly service. I have been using this garage since I came to…read moreCharlotte in 1988.

The best customer service I have ever experienced. We were dealing with a delicate situation…read moreinvolving the truck and Jake (I wish I knew his last name) was so patient and kind to our family given the situation. This is a top notch place to go if you expect exceptional service as well as kindness on a personal level. Thank you!

Attention to detail and great customer service. My BRAND NEW X5 got side swiped and a friend…read morerecommended I take it here because these guys are the best. I agree! My car looks like it did when I bought it and I feel like Mark had my best interests in mind when dealing with the insurance guys. Plus he stands behind the work. So pleased with the end result and the communication throughout the process. I hope I never have to use them again, but will if needed. Thanks Mark and all the people that put my car back together.

The best people in the business. Mark and Robert have taken care of me in the past, and I wouldn't…read morego anywhere else. The work they do on anyone's vehicle is top of the line. I've sent people there in the past and they always are thrilled when they get their vehicle back. THE BEST IN THE BUSINESS!. Isn't that what we all look for? I honestly do not do many reviews. Never have, but when you find the right business that excels at their job, and love what they do, you know you have the right place

Great service and a great experience! The team was professional, friendly, and did an excellent job…read morewith my vehicle. I really appreciated the communication and attention to detail throughout the process. I'm very pleased with the quality of the work and would definitely recommend Deluxe Paint & Body Works!

I was provided with a rental while they fixed my car which came out brand new. I definitely…read morerecommend and i'm satisfied with their customer service as they are kind and helpful. Thank you for an amazing job!!