Out-U-Go staff are great with my pups (4) who all have a disability of one type of another. They…read moretreat them like family and I feel confident that they are getting what they need when I am not there! It is very easy to work with them for scheduling and they have been very responsive when I have had to address special or last minute circumstances. I have used Out-U-Go South-loop for 16 years and before that used Out-U-Go Oak Park for several years. Never a problem and highly recommend for both dog walking and pet sitting.

I love this place! They're super dependable, super flexible, super great with my pup and I would…read morerecommend them to anyone. The office staff has been helpful and collaborative. All the walkers have been great; shout out to Ally as her feedback on the visits always make me laugh/smile and she deals well with my diva of a dog. :)

We're so grateful to have found Jerry! He watched our two dogs for a week right after our move to…read moreChicago, and we couldn't have asked for a better experience. The dogs came back calmer, happier, and clearly well cared for. We weren't worried for a second while we were away -- Jerry was incredibly kind, reliable, and accommodating of all their little quirks and routines. Truly gave us peace of mind during a hectic time, and we're so thankful to have someone we trust with our pups. Highly recommend! Attached Nala getting hugs and Simba being a cutie!!

We can't say enough good things about Jerry! He's been so awesome with our 1.5 year old lab mix…read moreRuby and we feel lucky to have found him. I am very particular about who we leave her with and I always know she's in the best hands with him. It's been a great alternative to traditional boarding because Ruby isn't confined to a crate/room and gets ton of love and attention. He's super communicative and flexible with scheduling plus Ruby gets SO excited to see him when we drop her off. He's been very attentive to any specific needs (special diet, medication) and always sends check-ins while we're away. Would highly highly recommend Boy Meets Dog anyone!!

After my original review, the General Manager personally reached out and took the time to have a…read moredetailed conversation about my experience and concerns. She followed up with a clear plan for improvements, which I genuinely appreciated. I decided to give it several months before returning, and after being back for the past two months, I'm happy to say I've seen noticeable positive changes--especially in the cleanliness of the facility. It's clear effort was made to listen to feedback and improve the experience for both dogs and owners. ------------------------- original review: I've completed our 10-day "All Day Play" package here, along with a few overnight stays, so I feel I can provide a fair and thorough assessment of our experience with Wag Hotels West Loop. We moved from California recently, where we were loyal clients of Wag Hotels in West Los Angeles and Santa Monica. Naturally, I was relieved to discover a Wag Hotels location right in my new Chicago neighborhood. Unfortunately, my experience here has been completely different--and, frankly, extremely disappointing. Concerns: * Strong odor of dog waste: The lobby consistently smells overwhelmingly of dog waste. If the front area smells this way, it raises serious concerns about the cleanliness of the actual play areas. It's disheartening to see management responses on other reviews claiming they "take cleanliness seriously" when my experience, every single visit, says otherwise. This probably explains why I have to give my dog a bath after every daycare stay....he is filthy and smells like he's been swimming in a pool of pee when he comes home. * Lack of compassion for the dogs: During one of Bowie's stays, I called to check in and was told he seemed quiet and anxious. I asked if someone could simply pet or comfort him for a moment, as he loves human contact. The staff member told me they could not, citing that it would show "favoritism" and cause other dogs to bully him. Not only is this explanation puzzling (especially given I've witnessed staff picking up and doting on other dogs), it also suggests a lack of individualized care for dogs who may need extra reassurance. * Alarming handling by staff: One evening around 8:10 pm, I arrived to pick up my dog. While waiting to be buzzed in, I heard dogs barking in the back behind the employee entrance --followed by a male staff member screaming at the top of his lungs, "shut the f*** up." When I brought this up to the front desk, the staff denied hearing anything and refused to share who was working with the dogs. I called the next morning and spoke to the manager, Janette, who thankfully took this seriously and promised to address it. Still, it's unsettling to know individuals who clearly lack the patience or temperament for this job are in charge of our dog's wellbeing. * Inconsistent staff communication: There seems to be very little consistency in how staff are trained. I've received different answers to the same questions from multiple employees--ranging from pricing details to basic policies. This inconsistency is confusing and does not inspire confidence. What they do well: * 24/7 staff coverage: Unlike many local daycares that leave the facility unattended overnight (only monitoring via cameras), Wag Hotels has staff on-site around the clock. This was a major factor in choosing them initially. * Cameras for owners: They offer cameras in the play areas so owners can check in throughout the day--something not all Chicago daycares provide. Final thoughts: As valuable as those pros are, they aren't enough for me to continue bringing my dog here. I ultimately finished out my pre-paid package because refunds weren't an option, but I'm grateful I can share a balanced, multi-visit perspective rather than a single one-off experience. I hope this feedback encourages Wag Hotels West Loop to re-evaluate their staff training, address cleanliness more rigorously, and reinforce a culture of true compassion and patience for the dogs entrusted to their care

Luisa M. and Mario B. were so helpful and nice to explain all the services here for dogs. There are…read moreno Cat hotel spaces or Cat Grooming. But they have large individual hotel room rooms going at about $85 a night and medium size rooms for $75 a night and small room rooms at $70 a night. Private suites $125 a night and $110 a night for a deluxe suite. Private and Deluxe suites allow for a TV and cameras so you can access watching your dog 24 seven. You can enjoy keeping your dog safe here and socialized if needed in the group (2 groups) where there's one for dogs 35 pounds in underwear and another group for over 35 pounds. They also have dog grooming services and details services that you can pay extra for. There are three locations for the wag hotels at the West Loop, Lincoln Park, and O'Hare. There's no outdoor access or social space so it's safe for the dogs where they can't run away or jump a fence.

I love Rockstar Pets! My pug Ozzie has been going here for enrichment for about a year now. He is…read morevery well treated; he's eager to go in whenever we walk there and the staff give really nice comments about him and communicate whenever there have been issues (like one time when he hurt his paw a bit.) I also love that when we leave town, we can board Ozzie in the same place he already knows, with the same great people looking after him and also all his pup friends! Also the location is very close to the eastern end of the 606 so it's quite easy to walk/bike to from much of Bucktown/Wicker Park.

Rockstar pets is amazing. They did such a great job training our puppy in puppy training. He loves…read moreit there so much that most days he doesn't want to come home with us. The staff is so knowledgeable and kind. If you're thinking about taking your pet to rockstar pets, do it!

My family moved back to Chicago 6 months ago, and with the changes we noticed our 2 8lb Chihuahuas…read morewere struggling with adapting to the city and to us having more visitors (we now live near family) After doing a lot of research - I set an initial conversation with TUCKER PUPS to discuss my dogs, their challenges, and our long-term goals with them. I believe I was in contact with KIM who honestly made me feel like I was just chatting with a friend! She was so approachable, understanding, and really went into the details of what option would best support my tiny fur children. Fast forward 3 months and we just wrapped up our in-home training package with Maureen! I cannot stress how amazing the entire experience was. Maureen has truly changed our lives for the better. Where we started to where we are now is night and day better, especially for my more aggressive dog Luna! We went from no one being able to enter our apartment with the dogs out to now the dogs just hanging out when people are here! Maureen is patient with pets AND people. She is always positive and really explains the WHY of the behaviors and outcomes. She's always on time, super professional, and gave us practical tools that actually work to truly set our dogs up for success but also US up for success as "parents" Honestly, I am a little sad Maureen is so great at her job because we will miss her coming over! If you want a trainer who knows her stuff and makes the whole process feel doable, Maureen is your person!

Hands down the best training in the city. We worked with Helena Love at Tucker Pups (drop-off…read moretraining) and our 6 month old golden retriever has made remarkable progress we couldn't have done on our own. Helena is truly a dog whisperer and was extremely informative with us every step of the way. Could not recommend Helena and the Tucker Pups Resort any more!!!

I can't recommend Green Paws enough! The office staff are so helpful, flexible, and responsive, the…read morecare team is so caring, transparent, and thorough - it's been so great to have people I can completely trust take care of our pets while we're at work or away for the weekend. Our pets have lots of needs and everyone has followed our detailed instructions so well. We're moving and we're going to miss everyone at Green Paws so much!

We love Green Paws! They may be a little more expensive than other dog walking businesses, but the…read morelevel of care and attention they provide is unparalleled. They are attentive to detail, responsive, available on short notice in a pinch, and they do so much more. Having an established relationship is great, we always know the pet care specialists and they introduce us any time someone new will be coming around. Excellent service, we recommend them to all our friends

I have a 8 month old puppy who is my baby! I wouldn't trust him to just anyone. I love Green Dog!…read moreThey update you with pictures often. They have great hours and the staff is very friendly. He was recently boarded for a whole week and came back happy and healthy!

Very friendly I am vision impaired, and they helped me to find my Uber when it arrivedread more

Tyler's re-grooming looks good. His summer cut will help keep him cool! Appreciate you taking care…read moreof him! Tyler is such a love-bug and he always wants to offer kisses to his handlers for day care or grooming! He immediately knows where he's at when we arrive at your location before he gets out the car and starts getting excited! Mary Ann

Love this place! Take my dog to daycare here, and a few things I love - they don't require that you…read morehave to come 2-3x a week like many in Chicago. Just not realistic for us. Also, they have cameras! Something many in Chicago don't. Service is always so nice, and my dog who has not liked being dropped off at daycares in the past, LOVES coming here. She walks in and never looks back! One thing I wish is that when she's being boarded, they no longer send a daily report card unless you pay an extra fee which I don't love.

Our 2 dogs who have special needs (one has surgical metal in her leg post repair) and the other who…read moreis a shy, skittish recently retired Amish puppy mill mama breeder dog went for grooming with Anna. She did a great job in giving them the extra care and special handling & attention they required. Both came home very happy, clean with shiny coats and smelling great. Will definitely take both dogs for grooming again. Than

Prices increased by over 30% in the last two years, plus brand new fees for increasingly dumb…read morereasons. This used to be the best boarding spot in town but now it's for wealthy pet owners only.

Kevin is fantastic! He watches our 2 anxiety-ridden dogs as well as our 3 crazy cats...and they…read morelove him! I recently had a baby and went into labor early, Kevin immediately came to our aid and stayed with our critters while we were in the hospital with barely any notice! He's a life saver! Highly recommended!

From the owner: I usually provide dog walking services Monday through Friday. Most people are working during those…read moredays, and are not available to come home and take care of their canine companion. That's when I come in. But don't worry weekend workers, I am available to you too! When you want to go on vacation, long or short, I am available for you. For canines I usually only pet sit for one family at a time. This is because some families are not comfortable with their pet being alone over night. They could easily be frightened and may even destroy things. For felines, I usually go to more than one family at time. Some of my clients with do not mind their kitties being alone over night.