Our dogs board & get groomed at Stay. Today was grooming for our 2 Labradors. They came home looking great: all that Lab hair gone, shiny coats, smelled great, nails trimmed topped off with big smiles. We're glad we could get in before the holiday weekend. Our houseguests will be impressed with our squeaky clean K9 crew. read more

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Prices increased by over 30% in the last two years, plus brand new fees for increasingly dumb reasons. This used to be the best boarding spot in town but now it's for wealthy pet owners only. read more

Everyone at Stay takes care of Snuffles really well, as he can be a bit scaredy with new people. But he was warmed to those who have been there a while the past few years. The suites give him much needed space, and the built-in daycare is great so he can interact with the small dog groups when he chooses to. We also like the webcams for both the daycare and boarding suites to we can check up on him when we're away. This is our 3rd rescue pooch we've boarded there since we started in 2007!! We won't go anywhere else. All our dogs have been treated well. And we have recommended Stay to other dog owners we know! read more

We boarded our senior Great Dane for seven nights at Stay. We were very worried as he has some issues due to arthritis in his hips. We started receiving report cards for our dog immediately, and it was clear that he was being treated like royalty. Instead of worrying about his well-being being we started to worry he would not want to leave! The folks at Stay really love dogs and go out of their way to make sure they are happy and healthy while in their care. read more

Our boy Earl loves it at Stay, and they love him back. He's been going "to camp" there since he was a young pup, and they correctly got him into the senior group when the mid-age groups were a bit too much for him (he's a beagle - see something say something!). All the options they have for extra pup attention are wonderful (cuddle session is a great entry point), just wish they'd bring back the cameras for the full play groups. We miss seeing our boy while we're away! read more

My doggies always get great care and attention at Stay. We are very happy and so are our dogs every time they are boarded.

Another RAVE review for Stay A Modern Dog Hotel! My crazy two year old Siberian Husky cannot get enough of this awesome space - great, super-attentive staff & handlers who truly know my pooch, fantastic large, monitored & air-conditioned space for my guy to romp in daily with his doggo friends for 5-6 hours, and "report cards" with pics & videos from the day to show how Ice is enjoying himself! And the webcams are great for periodic check-ins when I miss my pup - it is so great to see him playing & goofing around with his doggo pals! Stay makes leaving your pup for the day a stress-free & wonderful exoerisnce in a fantastic, clean, well-run facility with terrific employees! Keep up the amazing work, Stay!! Ice & his fam are incredibly grateful! read more

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Stay Dog Hotel is the best dog care facility that I've ever tried. My doggies have attended daycare a few times a month and boarding for years. The staff is OUTSTANDING and on top of dog training, regarding the supervision of the dogs during playtime. The staff is also responsive to emails and follows care instructions closely. Additionally, the space is AMAZING! You couldn't ask for more! Our pup, Gema, loves it there! read more

Our dog has been going here since she's a puppy and it's helped significantly with her socialization. The staff are so caring and helpful and this is a really great family business, it's hard to understate how amazing the staff are. Daycare is something our dog looks forward to and she has a best buddy who matches her energy perfectly. The boarding is next level amazing, they take such great care, the attend to special medication or dietary or feeding requirements, along with playing and keeping the pup's company. They really care about our beloved dog here. read more

It doesn't seem like anyone has recently written about Stay's new Grooming Price changes, so as a consumer and fellow pet owner, I will share. As background, I've been taking my dog to Stay for 5+ years and for the most part have been happy with the cuts for my airedale terrier. Obviously, some groomers are better than others, but it's been good enough to keep me coming back. The facility is really big and clean, and they've always followed my instructions fairly well. We've even done daycare a couple of times. I started noticing things were off earlier this year (January 2022) when I took my dog there for her normal cut -- the same one she's gotten for 5 years now -- and the groomer shaved her without calling me as a courtesy first. She said something about her being matted and uncooperative, so I just figured okay, fine, I guess she was having an off day. For what it's worth, I didn't think she was any more matted than normal -- she's an airedale terrier with a naturally wiry coat -- and she's never gotten complaints about her temperament before from any other groomer or caregiver. I got the impression this particular groomer was frustrated with the experience, but I was surprised since 1) Your job is to cut dogs' hair and all that comes with it and 2) I would have expected at the very least get a courtesy call before a full shave. She didn't even come out and give me any details, just sent the front desk person out with my dog to pass along the message that "She was being finicky, so we had to shave her completely." Also, it cost $17 more than usual, which seemed weird since shaving a dog requires a lot less effort than her usual finessing. But I have bigger concerns than my dog getting a bad haircut, so I just chalked it up to an isolated event. The time after that, the price went up $5. Alright, whatever -- I'm not going to begrudge them for inflation. But the next time I went, the price had gone up a full $30 even though I had just been there 6 weeks before ... well within the recommendation for an airedale. So by now, I'm getting the sense something is going on that's reflective of a larger business approach/culture shift at Stay. Sure enough, in August, I received an email outlining new charges for grooming. I've always thought there was no rhyme or reason for what they charge, and now they've made that policy official. In that email, they stated: "There is no set price for any breed, size, or weight as it will be set based on your dog's specific needs. Factors that contribute to the price are: Breed, Size, Age, and Weight The length of time in between their last grooming session If the coat is maintained (Frequent brushing) Temperament of the dog during their groom There is a starting price, as stated on our website, but that can change depending on your dog." So your large dog's cut could cost $80, or it could cost $120. Yet, there is no transparency on the specifics that will trigger surcharges. What breeds are more? What are the "weight classes" for dogs? How on earth would they know how frequently I brush my animal? And the last one is pretty laughable -- a charge with no clear criteria for implementing it (just based on the groomer's feelings) where the other party can't even defend themselves against such accusations. I can only guess they have more business than they know what to do with, which is why they've changed their pricing structure like this. They have the right to conduct their business however they want, and I have the opportunity to check out new neighborhood places where I feel the policies are more transparent and reasonable. read more

Watch out for hidden fees and rude, ill trained management. Your confirmed reservation check out time is NOT actually the check out time. I noticed a "late check out fee" on my receipt when I got home and called to ask about it. I was told the time listed on my reservation was not my check out time or reservation end time, see confirmation below. (Strange right?) The fee was nominal so I normally wouldn't be writing this review. When I called to ask about it I said they should change it and the person I spoke with said they'd share it with the manager. I thought it would make more sense if shared it. Rather than being responsive and understanding, Jake the manager, called back defensive, flippant and condescending. He went into an analogy about a hotel reservation and check out times that actually fortified my point and then told me he could take off the fee and charge me more?!? They need a serious lesson in how to talk to people. I've got 3 trips coming up in the next 6 months for a total of 30 days. His lack of training and professionalism cost them more than $20 that caused the situation. read more

Stay Dog Hotel - Note reservation "end date/time" - Pet Groomers Near Me - Chicago, Illinois

Great place to keep your puppers when you're away on vacation! We usually always take our dogs with us on vacation, but this trip we were heartbroken to realize that we couldn't. Good thing we found this place because they took such great care of our 3 little lap dogs and made them feel just as loved as always! I recommend this place 12/10! read more

This place is amazing!!!! My boyfriend and I have a Cane Corso named Roman. We wanted to take him to the Apple festival with us but he was just so big and wanted to get into everything we couldn't enjoy it. We called stay dog hotel last minute and they took him in. After the festival, we picked him up and he was great. One of the staff members also gave him a bath. He looked happy, clean, and we could tell he loved the staff there. I'm so happy I found this place and would highly recommend their services to others. read more

Stay Dog Hotel - Pet Groomers Near Me - Chicago, Illinois

We boarded our dog at Stay for 3 weeks this summer. She looked so healthy and happy when we returned and was just her normal self - it was easy to see how well she was cared for. Also we really enjoyed getting her report cards every few days. That really helped while we were missing her so much! We really appreciate all of the staff at Stay and are grateful for their services. We will definitely be back for day care and for boarding! Many thanks to the team at Stay! read more

This is a very difficult review to write, because there is so much I really like about Stay. Their staff is very attentive and caring of dogs, and they have been extremely accommodating. They often give feedback on your dogs visit, so you know they are in safe hands. In return, I want to discuss what I am unhappy with. I purchased a $600 20 (3 free) visit package as a deal, with anticipation to take advantage of all the wonderful amenities and staff at Stay. After about 2 weeks, I had the unfortunate turn of no longer having my dog. Within a 30 day window from initial purchase, I had reached out to Stay to request if I could get a refund for my package, as I no longer had any way shape or form of using it, only to be turned away. When I had tried calling back again to get a conversation with management, I was left to leave a message and was told I would get a call back. Instead of getting a call back, I got an email mentioning I could not receive my refund, but can use it anytime in the future. I feel with my response within a 30 day window, and the fact I have no way to use the services, that they could do right by their customer and provide me the refund. read more

Typical Day: Three days a week I worked as a receptionist. Responsibilities included counting the drawer, checking clients in and out, answering phone calls, responding to emails in a timely manor, check on the dogs in suites if needed and fill water bowls for them. Updating and fixing vaccine information on all dogs with upcoming reservations, setting up new clients with tours, completing the tours and adding any icons needed. I also helped with shoveling/salting during the cold months as not one person in the building would shovel more than once a day, if they even did that. Keeping the front desk/lobby clean, organized and restocked with product to sell. - One day a week I worked in the kennel. The responsibilities included loading/unloading potty breaks/play groups, mess checks, extra services list, clean/change mop buckets, solo list, pick up bowls/blankets, wash dishes. After group is over its pretty much a repeat of the morning. Sometimes I would break the puppy/small dog group attendant for 30 minutes. Helping gather information for report cards such as their feeding and any other notes on how they are doing. What I Learned: Vaccine information and how to read vet documents. I learned a system/program called Ginger. - I gained more knowledge in customer service through interactions. - How to handle more dogs and doss much bigger in size. - Most importantly I learned no matter where you work, if management is unorganized the team will never be motivated. Management: Hires people at the interview -Interview questions are extremely easy - POOR TO NO TRAINING! (Even if they promise that you will get some) - Extremely unorganized - Lack communication with each other and the staff - They play favoritism - Have the opposite of a growth mindset -Will get rid of anyone with a negative attitude that works hard. But if you are lazy and have a bad attitude they will leave you alone and let you work there for sometime. - They overwork the staff and then act like they don't, or are "confused" when people aren't happy. - Management overfills the facility constantly due to ownership. - They will not try to problem solve if employees have bad attitudes due to poor working conditions. Culture: Fun at first! Had a blast my first few shifts and by the time November hit I started to notice something wasn't right. After Christmas the staff was WIPED OUT and there were quit a few who quit. The the culture the past few months turned into lazy coworkers minus the few that do work hard. - It is LOUD in the back kennel or in upstairs daycare. It is a hazardous job due to them almost always going over capacity. Play groups are too large and understaffed. Constantly only 1 person with 20+ dogs in one group. During peak holidays they will have 50+ dogs in one group with two people. There aren't any real "laws" about it, but there are suggestions to have 2 people if 15+ dogs are in the same group, especially when they are big dogs! If you want to work as a daycare attendant here just think how difficult it would be to do that for about 6 hours alone with one 30 minute break, every single shift. Hardest Part: -Their VIPs run their business. Having some person scream at me on the phone or throw a temper tantrum because I said no as they literally don't have a reservation and we do not have kennel space for their dog after daycare. Or maybe it was a solo dog and I didn't want this person paying $55 for their dog to get taken outside for 10 minute twice a day. But the clients don't understand what a capacity limit is because the business has never had a set standard limit. They let clients show up almost whenever, before and after business hours. With no penalty to the client and no bonus for employees who had been there for 12+ hours. -Dealing with call offs or being called on my day(s) off to help with their understaffing issues. Not being allowed time off due to not enough staff members. Staff time off is ALWAYS by favoritism if multiple people request off at the same time no matter what the GM tells you. - The "mop sink" is well off the floor and I almost broke my back multiple times dumping nasty water into it. System that adds chemicals to water and into the bucket is not right. The whole sink area is worse than what I've seen in kitchens. -The dryer breaks down every single week. I was literally told by a manger to HAND SPIN the dryer to get it started. Best Part:-The dogs of course! The dogs there have some horrible manners honestly, but there are some that can just melt your heart in a second. They are the reason I worked there as long as I did. There were a few coworkers there that are very hard working and good overall people that made working there more tolerable. Reasons to not come here: Extreme lack of care for employees and dogs, VIPs run the business, managers play favoritism, no structure for new employees coming in, no real concern for building, people or dog safety. No training course, fire drills or structure. read more

Very nice and friendly place. I like everything about Stay. My dog is taken care of very well. Everyone is friendly and welcoming. The facility is clean and well maintained. read more

CONSUMERS BEWARE!!! I will never use this disreputable business again, but I will tell everyone and anyone I can to stay away! Several reviews here mention hidden fees, ridiculous polices, and even a person who lost their pet and couldn't get any sympathy! The business clearly has no concern for their reputation, or customer retention, or assumedly your pets--STAY AWAY! I've now had multiple experiences where they have literally conned me with additional fee's, charged for two rooms instead of one, and refuse to have any flexibility. This place is clearly run by nothing more than a bunch of scum bags preying on the vulnerable population of dog lovers who are unfortunate enough to wander in. At last check, there were about 300 places to board your beloved family member--use any of them, but run away from Stay! read more

The very best place for your pet! We have been boarding and doing daycare here for years and I have never been disappointed. My "new" rescue is a shy but loving little dog who was scared of even paper dropping. Just picked her up after a 4 day stay and she pranced out, happy and secure. The staff is caring and competent and go out of their way to accommodate. I would give STAY a million stars. read more

Our dog Skyler likes this place. He has fun boarding and getting to play in the play groups. Staff is friendly. It seems clean. It is a nice set up as the rooms are larger than crates and your dog has ample room to move around, even in the standard rooms. My only criticism is that the web cams are sometimes not working or they are glitchy. It is a treat to get a peek at your dog when your dog is boarding. Only the suites have in room web cams, but the play rooms have web cams too so you can sometimes watch your dog play. read more

I rescued a very timid 8-9yo Gordon Settler 4 years ago. thanks to their incredible patience and love, this dog flourished and grew to heights that I thought she would never reach. I needed to put my dog down this week but wanted to thank, Jasmine (Gidget would follow her rather than me) Giselle, Edward, Francis, and too many to count for their devotion to the dogs they care for. I will always be thankful for service. read more

Terrible place. Everytime I call they are always booked so good for them but then the next time you try and board they require you to bring in your dog for a full day of doggie day care. Seems like they are padding the bottom line and don't care about the dogs at all. This is a 9 year old golden retriever THAT HAS STAYED THERE BEFORE WITH GLOWING REVIEWS ABOUT HIM. It is not a pit bull. Their manager Rose is very condescending and rude. She said this is ANOTHER new policy. I am sure to increase the bottom line. I was told by others not to leave him there anyway so they probably did me a favor. They said dogs were returned dirty, anxiety ridden and exhausted read more

We feel like we were treated like a fool. We quoted dog bath over the phone for $45 given the bread and weight. When I got there to pick up my dog the bill is $75. I asked why they said $45 is for small dog. What? I told you over the phone clearly my dog's bread and weight now you told me $45 is for small dog? I stop arguing since I know it will go to endless loop. So take my 1 star and $30. Hope you can sleep well. Update: the manager reached out to me to solve the issue and they are very polite and helpful. I changed my review and think this is due to miscommunication. read more

This place is amazing because of their staff...I boarded my babies here for the first time for an extended stay. I did a lot of research and personally visited a few times before committing. I spoke extensively with Ashley and Rose and possibly drove them a little crazy with my over worry-like questions lol. My major concern was the one of my dogs has special needs and the other has separation anxiety, I can say that both Rose and Ashley contributed to helping ease my worry and concern. While their extended stay I had a family member stay in touch with updates and I was also able to communicate with the staff via email and I received prompt responses which was very comforting. The ability to monitor via webcams is fantastic and all calls with updates in a prompt and friendly manner is so important and very much appreciated . The staff is super dog friendly and lovable towards the dogs understanding that is can be a big change for them and their pet parents. I also want to take a moment to acknowledge Alex who I learned from my sister would help care for and even carried my princess understanding her needs...thank you ! I personally took a moment today after my extra long flight home to call STAY and spoke with Ashley to personally Express my DEEPEST appreciation for their Care , Love and Attention the staff gave to my Babies Thank you !! Rose. Ashley. Alex and staff .....You guys ROCK!! I highly highly recommend STAY for your fur babies! read more

Stay Dog Hotel - Pet Groomers Near Me - Chicago, Illinois

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Terrible experience, careless and unorganized staff. Since they didn't check my dogs vaccination records before I dropped him off, they were planing on crating him all day (which I could have done at home!) They do not check vaccination records in a timely manner, allowing potentially unvaccinated dogs to come to their facility. Once I scrambled to get things figured out with them, which caused me to be late for work, they let my puppy join the other dogs in daycare. The manager threw the front desk kid under the bus instead of handling like a professional. I felt like I I was dealing with stoned high schoolers. Won't be taking my dog there again. Also walked by two big piles of dog vomit on the sidewalk on my way to get my puppy and no one I told seemed to care. Too many other choices to risk going here again! read more

Had to rewrite my review. At first glance everything looked excellent, but within a couple of weeks Teddy's hair looked long again. His usual grooming in Florida lasts for about six weeks before he starts looking fluffy and over grown. This only held up for a couple of weeks and before a month was up we had to take him to another groomer. Even his toe nails needed a redo as they were curling and bending out of shape. On reflection Stay did a little clean up and not a comprehensive grooming that I asked for and paid for. read more

Pet parents beware!! Very deceptive business practices, one might even call it a "bait and switch." They allow you to book and confirm a "suite" only to tell you when you arrive that they only have one available the following day. Then after you leave town and call them to confirm your dog is finally in a suite, they blanketly apologize for the confusion, (which is obviously something they have grown accustomed to saying, considering the robot like manor in which I was spoken to, while clearly upset), then tell you your beloved family member will be in one of their lower grade kennels without a webcam. How convenient. Furthermore, I paid extra for "one on one cuddle time before bed." If daycare is from 9-2, how is my dogs "one on one" cuddle time being clocked in at noon, and how is that considered before bed, conveniently by the same Katie who lied to me upon arrival. I almost wonder if the "cuddle time" is just an up-charge for nothing, since I couldn't see it on webcam for myself. read more

My dog LOVES it here. The staff is friendly, the facilities are clean, and there are webcams so you can peek in on your pup. It seems as though they have plenty of staff per dog on at any time so they can keep a close eye on everyone while keeping the play area clean. The grooming (my dog has only had the bath and tidy) is also top notch. I highly recommend Stay for daycare, boarding, and grooming. read more

We love Stay! They're pretty new, but what an amazing place for doggie day care. We've taken our Sheltie there several times to spend a Saturday afternoon playing with other dogs, and he always has a great time. They've got webcams in the play room, so you can watch your pooch from home. Haven't tried the overnight boarding yet, but I'm sure it's amazing. We're planning on putting our dog up in one of their "luxury" suites for the night of our wedding. We also have had our Sheltie groomed there, and they did an incredible job. Grooming Shelties can be tricky, and we haven't been too impressed with some of the other groomers in the city, but the groomer at Stay did a great job. Highly recommended. Their prices are more than fair, and I think you get a great value for your dollar. The staff is very very friendly and clearly they all love dogs. The owner, Michael, is very friendly and a wonderful guy. I can't recommend Stay enough. read more

Stay Dog Hotel - Pet Groomers Near Me - Chicago, Illinois

I am so happy to have found Stay Dog Hotel! I have a dog who is dog aggressive so it has always been hard to find accommodations. The facility is great, it's clean and very spacious. All of the staff were so friendly. My dog was so happy when he came out which is very reassuring, I have not had the same experience at others places. One thing I LOVE is that I got a report card with photos of him at the end of the night. I love my dog so much and leaving him anywhere is hard, but I feel 100% comfortable leaving him. Great service and highly recommend!! read more

Jason is an awesome groomer! My pup doesn't always like getting groomed but Jason has taken the time to get him acclimated to the process and he does pretty well now. My little buddy looks fabulous after his grooming! Thanks Jason! read more

Stay Dog Hotel - Jason and Larry - Pet Groomers Near Me - Chicago, Illinois

We adopted a very energetic, leash reactive lab mix last summer and were nervous about finding a place to board her when we were out of town. Luckily we found Stay which has been so great for her for both daycare and overnight stays. Our dog is very anxious and can be selective about who she plays with but they have been incredibly patient with her and committed to making Stay a great place for her to come play. She is able to be part of a separate smaller playgroup that better suits her needs and energy level. I really appreciate all the staff there and you can tell how much they care about the dogs in their care! read more

I've been taking Lainie, my Golden Doodle, to Stay for over 8 years. The staff (which has remarkably low turnover for such a job) is always loving and kind, and usually genuinely happy to see Lainie. Yes, they take good care of her, but they also give her the love and attention she craves. (They are also incredibly nice to me, and have helped me out many times over the years when I needed help at the last minute.) Whenever I pull up to Stay, Lainie rushes to the front door, the surest sign that she's happy to be there. But daycare is not where it ends. Because she is so comfortable there, I can board her anytime and for as long as I want and I know that neither Lainie nor I will have any anxiety about the stay. Whether I pick her up 2 days or 2 weeks later, the next time we pull up to Stay she bounds out of the car and rushes to the front door. Yes, it's expensive, but this is my dog! I love her! And there is no where I would trust more to leave her than Stay. read more

Stay Dog Hotel - Lainie lounges at Stay - Pet Groomers Near Me - Chicago, Illinois

My. Dog. Loves. This. Place. Better yet--I have the sweetest, kindest, most well-behaved puppy I've ever had the pleasure of owning or caring for (which I say as a former dogwalker and -sitter), and it's partially due to the absolutely amazing folks at Stay. I found Stay when I had to take a last-minute business trip abroad when the puppy was just four months old. He'd never been away from me for more than a few hours, and I was an absolute mess trying to work the situation out. Stay was like the 10th place I called (I may have been weeping a little), and they were the first one that put me at ease. The woman on the phone (shout-out to Jasmin!) was so kind and patient explaining all the details of their offerings, and the fact that the beautiful suites had webcams so that I could check on my fur baby helped ease the decision, and so with trepidation I booked his "stay." The dog I picked up after a week was even better than the one I dropped off: happy, healthy, and blessedly tired, with a sweet, confident independence he hadn't had before. And so we were sold. In the months since, Obie has gone to their playgroup/daycare at least a few days every week, and boarded a few more times as well. We've experienced a lot of different aspects of the facility and its offerings: he made the transition from the "puppy" playgroup to the "medium" group smoothly, and spending so much time well-supervised among other dogs has made him amazingly well-socialized and crazy outgoing; he comes home happy every single time. He loves staying in the lobby suites (because he loves begging humans for attention ALMOST as much as he loves running around at ridiculous speeds) but also does well boarding in the kennels when the suites are all booked. The staff are kind to humans and dogs alike and clearly very experienced; though they don't offer training through Stay directly, we've found them to be a good influence on Obie! Along with the formal training he gets elsewhere, going to Stay reinforces his natural tendency to be gregarious, affectionate, and unusually calm for an Aussie. We also love the heartwarming photo updates and little reports they send...they definitely taper off once your pup becomes a "regular," but that's A-ok, and Obie's occasional appearances on Stay's Instagram more than make up for it. ;) Thank you to Stay and the wonderful staff for making my amazing dog even more amazing and for saving the sanity of this poor soul who's raising a herding dog in an apartment! P.S...we've also had pretty good experiences with Stay's groomers. They are good, clear communicators who handle a wiggly puppy with kindness and get him home soft and clean. :) Plus, prices are decently reasonable (and they often run specials), and especially if your pup is already there for daycare, it's usually easy to tack something on last-minute. read more

Totally blown away with the overall experience we recently had at Stay. We boarded our 1.5 yr old shepard/lab mix here Friday-Sunday. He is extremely high energy! I dropped him off around 9am on Friday and the whole staff was so friendly. They explained what was in store for Sonny during his stay and let me know which rooms they would try him out in and also how to access the webcams from their app :) Awesome perk! We picked him up Sunday around 3pm and he had been playing in the outdoor daycare all day. He was pooped!! When Sonny was brought to me they gave me a great debriefing on the weekend! I didn't feel rushed at all, which I have felt at other facilities for both daycare & boarding. He was in the large daycare room the whole weekend and although he's a rough player and sometimes needs breaks (still a puppy), they put the extra effort in to let him play and socialize. It was such a great experience overall. I felt great dropping him off and grateful picking him up. Will definitely use Stay again for both boarding & daycare services. read more

It has been a "doggone" good summer for my dog, Nessa, at Stay! We already love the connected vet, Heal, so when we needed somewhere for our pup to get her energy out, Stay was the obvious choice. I was a little hesitant to leave her, as Nessa loves humans more than she loves other dogs. However, everything went perfectly. Daycare at Stay has made Nessa a better dog. By expending her energy all day, she comes home more even-keeled. She is gentler with our friends, kinder on walks, and gets into less trouble around the house because playtime is so stimulating. Stay staff member Victoria deserves a special shout-out. She gave me my initial tour of the facility and connected with Nessa quickly. Almost every day, Victoria was the one to report on Nessa's behavior and send her home with us. She really seems to love dogs, and always made me smile with her feedback. Nessa hasn't needed daycare for a few weeks due to a change in our schedule, but the next time we require a place for her, we will choose Stay again! read more

Don't know where to begin!!! January 2nd I checked Mick in to board due to emergency plumbing and heating in my unit!!! We were relatively new to Stay and had not boarded prior but our daycare experiences were always the best so boarding just exemplified the experience! He boarded 1/2-1/6 & 1/8-1/11!! The staff was amazing and understanding of our situation! They exemplified customer service over and and above! ( Sorry Jesus had to be at the receiving end of my 10 day melt down )) I knew my dog was safe and in good hands and being on the better end in True " Dogs Life " fashion because of your facilities and Staff!! If others treated humans as you do our pets Life would be good read more

Stay Dog Hotel - Pet Groomers Near Me - Chicago, Illinois

It's always hard leaving my dog, Margo, behind, but Stay makes everything so much easier. Their boarding options for overnight stays are great, and Margo always comes home happy whether she's just been there for a few hours for daycare or for an overnight stay. They also send very cute photos and report cards, which I really enjoy. They offer a lot of great amenities, and I usually schedule a grooming appointment while she's there. The staff is very friendly, and I can't recommend them enough. read more

I've had generally good experiences with day care and grooming (Jason is especially thoughtful), but boarding is horrible. Example #1-left medication to be given at bedtime and was told that would be fine. Ended up picking up the dog on the same day at 6p and medication had already been given. It would have worn off by bedtime (and wasn't even necessary now since not sleeping out) so I asked why it was given early. Answer - they give medication at dinner not at bedtime. They agreed I asked for bedtime so no explanation why I was told it was ok and why they couldn't give it on the dog's schedule. Example #2-left food for dinner that day and breakfast the next morning. Handler said fine, and my reservation was to pick up on afternoon of the second day (so before dinner). Bags were labeled as stay requests about when they were supposed to be used. They brought me back the dog with the bag of dinner food and couldn't tell me why it was left over. The "feeder" said this is the way the handler explained it. I pointed out that my dog wasn't even due to be in their care for dinner on the second day, and they kept repeating that this is the way yo handler explained it. My broad issue is that the boarding staff never, ever takes responsibility for how they care for your dog. And if they don't get something like feeding and medication right, it seems likely there will be other problems as well. To reiterate, this is about boarding only. read more

I had a lovely experience here. The staff made our anxious pups first day of daycare so wonderful. We have confidence in boarding him in the future and being worry free. Can't wait to use them again read more

Stay Dog Hotel - Pet Groomers Near Me - Chicago, Illinois