A nice designer clothing place inside Lenox Square mall real nice looking brand new store right next to Burberry near Louis vittion only in Atlanta read more

Ferragamo Store Lenox mall - Lenox Square mall - Shoe Stores Near Me - Atlanta, Georgia

Super nice people here...I'm not a big Ferragamo fan but one of ladies that I work with loves this place so one day she invited me to lunch and I ended up going shoe shopping with her... I've always had good experience at the high end boutiques here at Lenox...never encounter snobbery or rude people...and this trip was no exception. We were greeted by two nice sales people who immediately asked if we were shopping for anything...you could take one look at my jeans and converse and say...ya..no...but they still treated me nice while my friend shopped... We spent about 15-20 minutes here and ended up not buying anything but still it was a pleasant experience... 1553rd review 9/21/2018 473rd for 2018 read more

Horrible customer service! Expensive shoes that an exchange was told would be easy! Staff had no time to deal with it and were told to just Google the address and send the shoes back to the store! Really? read more

I came to this store to get a belt sized. I was warmly greeted by the store associate. He offered me water or Prosecco. I was able to browse the store without being hassled or pressured to buy anything. They have a wide selection of shoes and bags. I was very impressed at the level of professionalism and poise. I cannot say I have experienced the same at the YSL, Versace or Louis Vuitton stores. I really enjoyed my visit in this store and would come again in a heartbeat. Would highly recommend 10/10. read more

We have been here for almost an hour and the store associate Jose is by far one of the best in delivering excellent customer service we have ever worked with. He went out of his way to find us the perfect shoe and belt combination to go with my fiancé's suit for our wedding. He deserves a lot of recognition from this company as a great asset to their company. read more

I really don't need to write another 5 stars review.. Always a big fan of Ferragamo shoes!! I was there browsing and possibly looking for a purse. There seemed to be only one staff named Taunja working there. She greeted me when I walked in, got out from behind the counter and asked if there was anything she could help. That's a good start. Told Taunja I saw a purse online and we found it on one of those shelves. She brought it down and handed me the purse to try. She was very patient and showed me a few other bags. I told her I would go back and think about it. She gave me her card and said if she can be of any assistance in future, feel free to call her. I cannot find any fault in the store and the service definitely meets my expectable of a high-end boutique. An excellent customer service is even when a girl walked in without buying anything, one should still treat her well since one never knows when she will be back. Taunja has definitely delivered a great shopping experience for me :) read more

I LOVE Ferragamo shoes and have several pairs of them - my 1-Star rating here is not related to the shoes, but towards the arrogant, "bougie" attitude of the employees. The people working there certainly have A LOT of attitude for $12-15/hour employees. I have gone in this store a number of times, to be completely turned off each and every time. Case in point - I stopped in this past weekend and saw a lady leaving with a number of bags where she had obviously bought several items there. She was having difficulty with the door, and the (asian female) sales associate stood behind the counter barking out - "You need to PUSH, PUSH...PUSH!" I decided to take it upon my self and be a gentleman and go open the door for the lady. The sales associate just went about her business - no "thank you" or "may I help you" - NOTHING. Why do I go in there you may ask? I go in, try on what I need and then go order it online. In the event these sales associates get a commission, I don't want to contribute to it. Finally, on sale items the store has a no return policy - despite that the Ferragamo corporate website has a 10 day return policy on sale items. As with my most recent purchase, Bloomingales had the same shoes, with a 365 day return policy AND a $100 gift card in addition to the sale price. Your loss Ferragamo Lenox Square! read more

I am a long time Ferragamo fan. I've shopped at their stores all over the US, including outlet stores. This is by far the worst store of them all. The staff has an attitude of "I can't be bothered with your browsing" I've come into this store two separate times, about a month apart. The staff is always behind the sales counter and never out of the floor. If you are looking for something, they will point you to it, and then go back to whatever it is they were doing before you bothered them. If you have another question or inquiry, they act as if you are asking too many questions and are distrusted by your requests. I've asked if they had a pair of shoes is another size, and their reply is simply, "No." Everywhere else I've shopped, the reply is "No, but I can order them from another store." I've had better service in their outlet stores! I will not shop this store in the future. Stick to San Francisco or Chicago. read more

Went into this store and met sales rep Jamill. This guy doesn't miss a beat when it comes to professionalism. He takes his time to make sure he show you exactly what you want. He brought a very nice glass of wine for me to sip while I shopped. He wasn't pushy and I never felt rushed or hurried. I paid almost $700 for one pair shoes and felt great doing so. Jamill provides a valuable asset to this store. Thank you for your outstanding services. A thousand thumbs up from me. read more

I went in there tonight and was greeted by an asian sales woman. Sorry but thats the best way to describe her. I told her I was looking for some shoes for my wedding which is on Friday. This should be the number one sign that I'm a serious buyer! If a wedding isnt a big enough reason IDK what is. She asked me why I waited so last minute and that I'd have to find a store that has my size...she told me this as I literally just walked in! had no time to look, or even get as far a selecting a shoe, then focusing on a size. She treated me like I couldn't afford their product. I left and went right to Bally and bought some shoes. I hope she doesnt treat all customers like this or Ferragamo is losing money. I've read several other reviews about her rude customer service so I see other people have had the same problem. read more

I've discovered to the pleasure of my feet and the pain of my bank account that Ferragamo shoes are one of the only brands that usually are kind to my feet. It doesn't hurt that I'm a sucker for bows and that's one of their icons. I've bought shoes here a couple times and each time they helped me try on different shoes and sizes and looked up shoes that are in other stores that I might want to get brought over to this location. The only thing is sometimes service is a little slow, and I've even overheard a super rude phone conversation with another customer. I know it's frustrating to speak with a rude customer but you can't sink to their level. The customer is always right. They carry purses, belts, and clothing as well. The store is split between men's and women's products. read more

I purchased a wallet for my fiancee's birthday; however, as soon as she looked at the wallet there were scratches all over a supposedly "brand new" wallet. When we went to go return, the customer sales said, "You can expect to see scruffs all the time on brand new wallets." How do you respond to such an ignorant statement? Let me know because I am still confused. So we asked to exchange for the same color, but a newer wallet where there is no scratches. We looked over to look at other items, but this is where she is really ignorant. She pretends to grab a new wallet, but instead grabs the same wallet to give back to us. WOW! I really recommend not coming here, but if you are coming from out of state and would like to experience Atlanta at its finest, this is definitely the spot to get the true ATL experience. read more