This is by far the WORST luxury shopping overall experience that I have ever had. I have been a…read morecustomer of the store for five years and generally received great service until February 2019. I had sent in four pairs of Valentino pumps to be repaired (all four pairs had been purchased at the boutique in addition to clothing and handbags) - I was told it would be a month or so regarding turn around on the repair. It is now December and I haven't received one pair of the repaired shoes that I had sent in. I have called a total of 37 times trying to get information regarding the status of the repair starting in April - December. Each time, the manager is not in and I never receive a phone call back. Once I did get in touch with the Manager Katie, she had zero knowledge of my 37 calls/messages, and zero knowledge of my four pairs of shoes and the repairs being made to them. At one point a sales associate told me they LOST my shoes and could not locate them and I must have sent them else where to be repaired. Yep - you read that right. Finally after possibly locating my shoes, Katie the manager promised to overnight the shoes to me to have the very next day. That was THREE WEEKS ago and no shoes. I have called, left messages and no one will return my calls. This is by far the WORST level of customer service imaginable. Such as shame for Valentino to manage a store this way - I will NEVER SHOP with the brand again. period.

Was warmly greeted and met by friendly staff upon entering. The girl that helped me was ok…read more Something about her spirit was off and I could feel it in her tone, which is why I'm giving 4 stars. The boutique was squeaky clean and looked so nice. The girl (and I didn't bother remembering her name because as I said .... something about her was a little odd) that started off helping me was called to the back by the manager to help unload an order of shoes that had just come in. So one of the friendly male sales reps finished assisting me and rung me up. It was his bright smile and super willingness to attend to me that saved this experience and made it a 4 star. I think of the girl had of assisted me to the end, I would of end up giving it a 2 star. He personality was .... well, she didn't really have a personality.

Updated review after 8 years : I stopped by and purchased a pair of jeans and a top . The manager…read morestarted a dressing room for me and I was pleased with the attention I received. I used to shop at the Cumberland location religiously years ago . I remember this being my favorite location amongst the others I pass to visit this shop . The customer care is top notch in my opinion. I'm treated like a person and the staff is always helpful .

It's disgusting when you pay for and receive a pair of USED shoes…read more And the customer service department would not give me a refund upfront. And and they wanted to send me a new pair of shoes and charge me for both. This experience has done it for me. No more shopping at this company.

Dear Santa, This…read moreyear has had its ups and downs but I hope ultimately I am on your Good list. All I want for Christmas is a new black fleece to replace my old, pilled one. Or . . . something pretty from Michael Kors. Either would make me very merry! Love, Carrie Neal --- Well, this Mary must not have been so contrary in 2014 because rumor has it treats from MK it will be! The ladies at the Lenox store are so helpful and nice, without being pushy. Yes, it is Michael Kors so, yes, it is spendy, but they don't behave like they work on commission (they do). Find an associate you like (my shopping pal is Katie B.) and get your wish list going... Among my wishes are the shiny things pictured here - my old MK watch is five or so years old and super ding-ed up - and those lovely bangles look so nice stacked around the new one. Other picks include a great pair of black leather boots with a low stack heel and a demure circular MK logo (they have styles from leather with high heels, suede in different colors, rain boots and more), a puffy but sleek navy jacket (also available as a vest or longer jacket) and pretty much any one of their classic purses. One stop shopping in luxurious fashion. If Santa makes just a quick drive by, I will be one happy girl on Christmas morning - and well beyond.

I was really surprised at the level of customer service I received here. Having just been in the…read moreCoach store next door and completely ignored, it was really refreshing to be catered to. A sales associate immediately asked what I was looking for and amazingly, I was for once not browsing and looking for something specific. I needed a new bag for work that could carry my laptop. She showed me their options, of which there were really only two. The second option was something I would have never considered if it hadn't been for the sales associate. The bag looked too flashy and there was no way it would carry everything I needed, but she promptly busted out laptop cases, iPad cases, and stuffing and shoved it all into the bag to demonstrate that actually, yes, it WOULD work. I'm not easily swayed, but she totally sold me on the second bag- that's what being a sales rep is all about in the end, right? I'm not sure if she works on commission, but she definitely had my sale. Unfortunately neither of the two options really met all my needs so I had to pass, but that second bag is absolutely on my Christmas list. Great job MK for hiring great people!

Surree at the Lenox store was amazing! Best customer service! She did the gold stamp of my…read moreinitials on my passport holder while we waited and also added the Atlanta stamp.

Very quick and easy service. I told the sales man I was in a hurry he got me taken care of prompt…read more I wish I got his name to mention.

I haven't been to Aldo in a while, but I came into the store recently and was helped by Dajia! She…read morewas great! She recommended different shoes to me, her knowledge of the store was impressive, and she made my shopping experience enjoyable! I'll definitely be back, hopefully when she is working!

There shoes are cute but I find them slightly overpriced. I love their sale section but it doesn't…read morelove my big platypus feet back. They rarely carry my size (11) in the regular or sale section. I love their bags though. I've bought many bags from them over the years and got another today. You can always find a stylish one on sale and I find them to be decent quality as they last long.

Could use a larger young kid selection but it was spacious and easy to find what we were looking…read morefor. The associate who checked us out was friendly and very helpful! We're very satisfied with our purchase.

Came out here for a pre-black Friday sale and was able to nab a few items before their big blow…read moreout. I'm not a huge OBS shopper but I enjoyed my shopping experience here. There sales people here were very helpful and they have lots of stuff in the back at deep clearance. They had lots of half sizes in stock-which isn't always the case in some of the other shoe stores. I will say that for name brand stuff like Uggs and Vans their prices aren't too bad but for other off-brand names I thought they were sorta high. So you really need to shop around and look before you decide to make a purchase. Otherwise a good addition to the shopping options here at the Mills Outlet.

Late review, but I purchased the Multiple Wallet as a gift, and had it heat stamped with his…read moreinitials. It's uneven, the silver is bleeding, and overall this is just an insanely poor, and sloppy job. This was a gift, and even the receiver commented on how poorly the stamping was. Gucci does a much cleaner job.

Went two weeks in a row to Louis Vuitton inside Saks. Melissa was extremely professional and very…read morehelpful. She answered any questions I had perfectly. Will definitely be going back!

I ordered socks to be shipped to me since the online app took my order twice then cancelled it…read moresaying they couldn't verify my address which was absolutely ridiculous. However, despite me saying ship them to my home address the person taking the order at the store pulled up an old PO Box I used to have at PakMail. For almost two weeks the package was lost inside the PakMail. The manager there is Michael and he signed for it so I know it was there but misplaced. I thought it could have been returned to sender also. So I called the New Balance store to tell them about the mixup. The store tried to make it right by ordering a second package of socks to be shipped from the Mall of GA store. It's going to be delivered to my house. Today I stopped by the PakMail to see if my package was found. It was at the bottom of a bin. I don't know why they couldn't find it last week. I just called the Alpharetta store to tell them the package was found and I wanted to pay for the second package. Mark answered and I tried to explain what happened and that I wanted to pay for the second package of socks. He must have been busy or in a bad mood or he didn't believe me. He curtly said enjoy the free socks. If it was a screw up on their part I shouldn't have to pay. It just doesn't feel right. I'm an honest person. Oh well, I go there at least once a year to buy shoes and socks.

--Shout Out-- Shout out to Sharon for helping me with my…read moreorder. I had placed an online order and had not received a confirmation pick up. She by-passed the system and got me my shoe right away. --Location/Parking-- Located in the shopping strip across from North Point Mall. Plenty of parking, next to a Georgia Spa. --Ambience-- Various shoe accessories and New Balance on display. You have so many to choose from, I was a bit overwhelmed, but Sharon helped me find the right shoe and even gave me style suggestions on when and what to wear. --Service/Staff-- I can't say enough about the staff for helping me out when the online order did not go through. I think if the employee did not help me. I would not have a pair of New Balance right now. --Products-- I'm so happy with my New Balance, there is a reason why they are trendy and stylish right now. --Capacity-- There were four people on staff, so they can help over 12 plus customers at a time. There was plenty of room to browse and look for footwear. --Overall-- Recommended to try and talk about footwear and styling on what type of New Balance would fit and work for you.