Great service and help from Emmit. He helped me with understanding how to wire a particular…read moreswitch. Solved my problem. Emmit and all the staff are very knowledgeable, helpful and truly help you get it done.

Helpful attentive sales people. Well stocked store. Also an extensive tool rental…read more Would recommend this store.

From auto parts to clothing and everything in between. I don't go here often an it is out of my…read moreway, but when I need that oddball item I can't find elsewhere, The General Store will usually have it. Yo just don't find many stores like this anymore, with such a mix of items. It is fun to wander thru the narrow isles and see what they have. Service has always been friendly. Sure the prices don't match the discount stores, but they have stuff! Other reviews seems to have issues with their return policy. I have only ever returned one item and had no issues.

I had a bad experience with an online order. I bought a "new" pedal car from this store and had it…read moreshipped to my house, but the shipping cost ended up being almost double what they originally quoted me--even though they used the same company. When the car arrived, it had missing parts, dents, scratches, a bent suspension, and what looked like an old seat. I tried contacting the store and left a voicemail with my information, but no one called me back. A week later, I finally reached the same salesman who took my online order. I explained all the damages and missing parts, and the next day he called me back offering to send the missing parts and give me a $20 credit for the dents and damages--which isn't even close to what it would cost to get a proper paint job. It feels like they just expect me to spray-paint it myself. Then, they sent me an invoice for the refund, but it doesn't show the full amount I originally paid. At this point, the whole process with them feels really fishy.

Always great service when we come…read more The store is clean and well lit and everyone is so friendly. We shop here a lot. Though ACE is nationally known, a local family owns this store. Supporting local is important. They have a wide selection of items, from household to gardening to outdoor gear and everything in between. Pricing is reasonable and someone is always available to help if you have any questions. They also have a great rewards program! I'll be headed here for my next painting project. Conveniently located off Regal with ample parking.

This is one of the larger Ace Hardware stores in the area. They have a wide variety of the usual…read morehardware items as well as many others such as a Carhartt clothing. The staff we ran into were all helpful and friendly. The store is well organized and tidy. Grab a bag of complimentary popcorn on your way in or out if you need a snack. Pricing is standard for Ace Hardware stores, a bit more of a premium than the box stores. They are a more convenient stop and they actually have helpful employees.

Millers is great , they are very helpful and courteous . I went there for years and will continue…read more.. Happy that the new~Ish owners are continuing the tradition of helping the customer and doing it nicely .

Short visit with a specific need. Walked me to the item quickly. Easy check out. Great local vibe.read more

If you live on South Hill and don't feel like driving east the the big box stores in Spokane…read moreValley, this is the place to pick up all your hard wares. They have a great selection for a small store and their monthly specials are great. Why the 3 star rating? The staff. Completely inconsistent. Seems to be split between helpful and knowledgeable to those who are just annoyed you are taking up their time. So it can kinda be a crapshoot...maybe worth asking a different person if you get bad service? I'll keep going there because it's not a dreaded drive to the box stores (why are Home Depot and Lowes nearly across the street from each other?). If treated badly by the staff, I can always walk across the parking lot to Huckleberry's and treat myself to something tasty.

SHAME ON YOU ACE who pride's yourself on Customer service but somehow have a no return and no…read morecredit policy after 30 days!! God forbid the project doesn't get done and the wrong parts were bought which one is to expect but, to offer no refund and no credit for unused pluming parts that can't possible be expired or not be as valuable for resale in 30 days ago!! SHAME ON YOU for not letting me spend the money on something else. SHAME ON YOU and your spineless children working the counter who only say "We'll that's policy". CUSTOMER SERVICE IS MORE THAN KNOWING WHAT's IN THE SELVES. I'd rather take my chances with ICE at Home Depot because they at least give you a store credit for returned and unused merch atfer 30 days. YOUR BUSINESS DOES NOT GIVE A SHIT ABOUT LOCAL AND PERSONAL CUSTOMER SERVICE and I encourage all my neighboors to well yes, Home Depot!!

I was told by a roofer friend to get a specific roofing screw here, he said just go in with what…read moreyou want on paper because they don't know their products. I called to verify they are in stock before driving 2 hours each way. I Immediately asked for someone who knows their roofing screws. A man who doesn't know them insisted on helping. After several minutes of being told they don't make what I want, I was then told they don't even carry roofing screws. They do. I decided to buy for my house and shops from somewhere else. He became rude and refused to give me anyone else. Make your own choice. My roofer friend was certainly correct. Please train your employees on the products and at a bare minimum be polite and willing to transfer a phone call and be willing to verify stock to save someone 4 hours of driving. This was obviously a case of being too lazy just to go check what you actually have. That is terrible service especially when I tell them I'm driving two hours each way and I don't want to come home empty-handed just to have to make the drive again.

Great people who actually know much about what they are selling. They have helped with repair on…read moreproducts no longer available. And if they can't help, they know someone who might be able to assist.

What a great find! I ordered hinges twice and each time they were prompt In delivery. I will use…read morethem whenever I have a need!

I ordered hardware online. It arrived quickly and worked perfectly. Thank you so much!read more

I really prefer utilizing smaller businesses instead of box stores. Hardware is no different. The…read morefolks here are always nice and it is conveniently located for me. Better yet they have enough employees to help you when you need it. This store recently took over the space of the dance studio that was next door. This really helps give it a more comfortable, open feel. My wish is that they would also extend hours a bit in the evening.

Customer service was above and beyond. Noah was very knowledgable, respectful regarding my issue…read moreof previously having a key made at different Ace Hardware. He re did the key and it works. Noah clearly likes working with people and is very articulate with out pretending to know everything. f I lived in Spokane I would shop there for whatever they sell. The human factor always determines where I take my business.

Had an issue where a couple plastic pieces for a mirror that got stuck inside the handle bar of my…read moreebike. Cameron was able to help me find a pick up tool to fish them out and he even did the job for me A+++ service!

Went to the Jensen Beach Blvd location, needed help finding something, asked a guy stocking an…read moreaisle and he blurted "I only stock this aisle!" Basically told me to get lost. Service is abysmal and when you seek it out they're rude! Won't be back.