They had the part and it was cheap! A dream come true. It was a great dream …read more There's a problem , they want 85 words .

Tim, from Jeffries appliance repair came today and fixed our refrigerator. Fixing the problem would…read morebe expected. I was totally impressed with the knowledge and professionalism Tim exhibited. Being a small independent company with quality employees puts, in my opinion, far above the big name companies with no personal touch.

So far I have had an excellent experience with this company . I worked with Emily to get my kitchen…read moremore dialed in. Emily and the team work on my project very well together . Emily lead the project Emily communicated very well met every dead line . Needless to say my kitchen looks 100% better than I imagined . Emily found ways to maximize the space while feeling very roomy :) She did all of the cad work and mapped out the space and it all worked out perfect in the end :) Our family couldn't be happier . The product Seems to be of good quality . My kids are able to use them like kids do and work perfectly time and time again we have received so many compliments . Thank you Emily and team :) I highly recommend the kitchen place. Give them a shot at your project .

If you bought a refrigerator too large for the space reserved in the cabinets for a refrigerator,…read morecall Andy. He makes a tough job look easy. Just one phone call and Andy was on the job ready to go to work. He made the space wider and higher. He shaved about 1/4 of an inch off the end of the countertop, slipped one section of the upper cabinets out, took it to the shop and shaved off about 3/8 of an inch and slipped back into place. You can't tell it was ever moved. I give Andy six stars, maybe seven. It is really hard to find a cabinet shop that would take a job like that. It reflects the company's the high degree of expertise and devotion to customer service. I give the company six stars. Howard Herman, very happy customer!

Sergei arrived on time, pleasant and in my opinion honest. He checked my wash machine, fixed what…read morehe could, stated he was sure it was the transmission going out, would cost over $500 to fix it. I asked what he would do, he said he would consider getting a new machine as this one was 9 years old. He further stated the new machines are not built to last like they used to be. I appreciated his honesty, and he only charged me $64, including tax, to come check and advise. I'll do business with him again. Very nice guy.

Recommended to us by family, I don't think I've ever received better service in such a timely…read moremanner! We service requested for our dryer, the heating element was shot as well as a part in the pulley system, but the repair was same day! Sergei is both knowledgeable AND exceptional with the work he does, and the value was extremely fair and not wallet bending! Will be using this company for all future repairs!

We purchased a counter depth refrigerator and a dishwasher...fantastic quality and great customer…read moreservice! The two young men who delivered our items and moved our old fridge out were super champs..those counter depth refrigerators are heavy, they did an amazing job! We definitely got more than our money's worth from the whole experience!

My washer and dryer were delivered by a wonderful team,it was quick and safe.They handled the…read moreequipment with great care and compassion. The staff were very helpful and professional.

This was my first experience as a new homeowner with Lowe's -- and it will also be my last. I spent…read morenearly $3,000 at the Sprague Ave store for a washer, dryer, and an over-the-range microwave with delivery and install. What I got instead was over a month of frustration, wasted time, and poor treatment. Aug 11: Dryer was delivered dented, installed with feet of extra vent hose, and the crew refused to install the microwave even though it was clearly paid for and confirmed on my receipt. They argued with my wife in a condescending way, forcing me to leave work early to come back to the store. When I called customer service, I was told it was somehow my fault for not setting it up properly. Aug 27: Microwave installer opened the box to find the unit completely crushed. Instead of replacing it and finishing the job, he left. I then spent over two hours on the phone while the store repeatedly hung up on corporate support. Aug 30: I had to personally haul the crushed microwave back into the store to arrange replacement. At the same visit, I had to start a dryer exchange for the damaged unit. Sept 3: Microwave was finally installed correctly -- nearly a month after my purchase. Sept 6: Replacement dryer was scheduled for a 5-9 PM delivery. At 7:30, I discovered it was never even loaded on the truck. Now pushed to Sept 8, which means I must take unpaid leave from work just to supervise. Throughout this process, store staff have refused to provide regional manager contacts or escalate the issue, telling me to "just call customer service," the same number that has wasted countless hours of my time. All I wanted was what I paid for: new, undamaged appliances, delivered and installed as promised. Instead, I've been left with damaged products, botched installs, endless reschedules, and financial harm from lost work time. If this is how Lowe's treats first-time customers, I can see why so many people go elsewhere.

Took my 93 year old father to garden department today 8/22/25. He was looking for a shrub he…read morealready has. The lady that helped us was LYNNDA, you are lucky to have her she went out of her way to make sure we were helped. I have never been so impressed with customer service she is the best! I hope she is there in the spring time, we will be back.

Horrible experience waiting over an hour and a half to get product lady working in front did not…read moreknow anything about store or home building named Alexis when asked for help!!

Spokane Valley, WA…read more There were no issues with the brick and mortar of this Home Depot, however everything that came after our purchase was a disaster. We purchased a fridge, washer, and dryer. They were supposed to arrive one week later. We had just bought a new home and were living without these appliances. Needless to say, living out of an ice chest and with lots of dirty laundry was not fun. So, the day arrives when we are supposed to receive these appliances. They get here and the deliveryman drops the fridge on our driveway. Then he didn't even have the right tools to install our washer. So the day ended and we still had dirty clothes and no fridge. They replaced the fridge but said it would be another week before it arrived. We called customer service for compensation and they said to call back after we receive the new fridge. We receive the new fridge a week later and there is water leaking out of it. Luckily, these deliverymen were more competent and were able to repair a problem that shouldn't have been there in the first place. As far as the washer goes, my husband and father-in-law were able to install that themselves. We call customer service back for compensation and they offer about $300 (we paid a total of $3,000 for these appliances). We said that seems a little low. She returned with a $450 offer. She then told us a story about how someone paid $9,000 and received $3,000 in compensation. Well, we took that as meaning we could get about 33% for our troubles. But she denied this then hung up on us. We got re-directed to the local store where manager Lori told us that she would have to have her manager, Bob, call us back. He never did. Four days later, we call Home Depot back and they offer us $150. So, now the offer has gone down. We obviously had a problem with this. Finally, Veronica settled on $396 --- lower than one of the initial offers we received. And, she made sure she told us how "generous" this was and that it was way over what she thinks we should receive. Every employee of Home Depot we spoke to acted like this was their own money they were giving away and acted like we were being irrational by expecting money back. We had to go two weeks without our appliances because of the mistakes made by Home Depot's delivery. Specifically, Veronica stated "well, you have everything, don't you?" I want to know how long a customer has to wait for their appliances before it is a big enough problem that they can get compensation. What if it had been a month, two months, a year? To sum it up, we are very disappointed with this entire situation and will not be returning to Home Depot for any purchase.

My experience... Greeted with a "hi" by a guy who was busy…read moreat the desk. They had quite a few refrigerators that were kind of what we were looking for - stainless French door with water & ice through the door. I'm sure I would have bought one but when I asked about a warranty, he said it "varies". But he also said he would treat a customer right if they treated him right. huh? When I asked about delivery he said "No delivery." So I left. Jeez... charge the customer but at least offer it, even by a third party.

Bought a dishwasher that seemed to leak after running it 8 times. It was for a rental. We called…read moreand told them and finally took it back today (9/10/2024}. Talked to Matt who was very nice and professional. He was going to replace it with a better & more costly one at the same price as the first one. I had already bought a new one so did not need another one. With very little discussion he returned the entire amount I paid. I also bought a Samsung washing machine & Samsung gas dryer and they work great. This is a good place to get an appliance and Matt is very nice.

Nice clean store. Sales people are attentive and there are a lot of items to look through. Some of…read morethe items are both used and new.

Great prices! Great helpful service! Quality products! The best discount store in the greater…read moreSpokane ! We will be back.

I bought a washer and dryer. It was a lemon set. It happens. Fred's tried for 6+ months to fix it…read more Luis the repairman was great. Final after exhausting all avenues this set was replaced. They made it good. I am very happy with my new set. I have used it 4 times what a difference. I would like to give a shout out to the supervisors. They were all great and very professional. I just wanted you guys to know I went to Fred's because of the prices of their appliances. I also bought a dishwasher. It works like a charm has since day one in the future if I need something who knows I may be back again, so thank you.

This used to be a great business. Knowledgeable, helpful, personable, local. We used to always buy…read moreour appliances there. Now, you can't talk to anyone who can help. You can't talk to a service person. When you call, all you get is a call center. I had an issue today and called thinking I could speak to a knowledgeable person in the service department before spending a bunch of money . I was told that there was no one working at Fred's like that and was told to go online and see if I could figure it out. Will not be doing business there anymore.