I love this local hardware store. It reminds me of what Ace Hardware was 10-20 years ago before their exodus to the suburbs. No frills, well-curated selection of essential items with staff who actually have the time and competency to be really helpful. Prices are perhaps 15% over Home Depot but it's well worth it for the service and convienence. They have a tool shop on site and even popped off a busted nipple for me free of charge before leading me to a replacement. Good on you! read more

Millers is great , they are very helpful and courteous . I went there for years and will continue .. Happy that the new~Ish owners are continuing the tradition of helping the customer and doing it nicely . read more

Short visit with a specific need. Walked me to the item quickly. Easy check out. Great local vibe.

You walk in, lights are dim, ceilings are low, people aren pretty nice, you'll find what you need but no popcorn. Everybody loves this place. Perfect store for your dad to go get some duct tape and wd40. Keep up the great work Millers! read more

This is hands-down the best hardware store I've been to, and it's always my first stop when I have a home project that requires tools or supplies. You get old-school, extremely attentive customer service here that is really unlike any other shopping experience I've had in Spokane. Most times when I come in, I'm greeted at the door by multiple staff, one of whom will immediately ask me what I'm looking for and show me where to go. On my most recent stop-in, I had a pretty long shopping list, and the store clerk literally stayed with me for probably 20+ minutes to help me locate every item I needed and advise me on the best products for the job. And because I've become so accustomed to this level of service, it didn't even occur to me how unique this was until I was leaving. The store is easy to miss as you drive by and looks unremarkable, if not even a bit run-down, from the outside. But don't be fooled--this should definitely be your go-to hardware store if you're on the South Hill. read more

Outstanding customer service. Very helpful even when you just need 2 12¢ screws from that fabulous array in the back room. Highly recommend. read more

The mom and pop Home Depot of the South Hill! Found everything I needed and had helpful, friendly, quick service along the way. I am kicking myself for not shopping here sooner. Can't be beat. I'll be back. read more

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The service here is incredible. As soon as you walk in the door, there is always someone there to greet you and help you find what you need. Such a convenient location if you live in the South Hill. read more

they define old fashioned customer service. Typically I will go in to Miller's looking for a nut or bolt and one of their employees will walk me right to the spot, discuss options and give me advice. And this might all be for a $.08 cent screw. If you want a company that cares, go to Miller's. read more

Not like it used to be. At one point you could walk in and find almost everything you need in this small store. Not so anymore, it seems like all the staff that was there 5+ years has left. The store is no longer a one stop shop for sprinkler system parts. read more

Amazing customer service. Friendly and accommodating. Had exactly what I needed, ready and waiting for me minutes after I called.

I love this mom and pop store. They always have what I need plus advice on how to do any of my little handy jobs the correct way. The employees are knowledgeable and helpful too. They always know what I'm talking about, where I can find my needed gadget, and just how to get things done. read more

I have nothing but good things to say about this place. I was having a more then stressful day last Saturday, and needed a copy of a car door key made. After driving from ace on the hill to lowes, and multiple calls to different locksmiths I was starting to think it wasn't going to happen. At the very least, not in time. I was on a deadline. I called millers, and the gentleman I spoke to was very kind and said to bring the key in and he will do his best. Just depends on the condition of the broken key. I brought it in and he said it'd be better off going to the dealer, but just as I was about to leave he told me to let him try working on it. And to call back in an hour. Hour later, and they did it! I went up and ever had second key made for a different car. I was very happy the the service. I definitely recommend them. Even if they couldn't make a good copy of the key, I would still have left happy, by the fact that they tried in stead of just sending me away. People helping people. They have my respect, a will have my future business. read more

My brother-in-law recommended this store....and he was right! I was beyond pleased with the excellent assistance and service I received in buying products for our new home both times I have went there. Though this hardware store is not as close to my residence as another well known hardware store, it was well worth the drive for this level of service. read more

My first job was at Miller Hardware. I was hired quickly and quickly was given responsibilities such as cashiering, cash management, opening/closing..etc. I worked there for 5 months without any issues. However the manager, Debbie is not a good leader or manager. She consistently breaks her own rules as well as the stores. Nothing is consistent, including the staff. People are fired without notice, cause or general warnings. Debbie has a very short temper and does not listen to advice, or concerns about the store. This review is only discussing the working at Millers. The employees are great, service as well, however strict return policies, arrogant leaders, and hazardous work environment pull this place down. Asbestos in the walls, rats, a near disastrous roof due to water leakage simply make working at Miller more of a hazard and terrible experience more than a learning experience. I can not recommend the store itself enough, however working there is perhaps the worst starting job a young man like myself, can have. read more

This store is a model for customer service. They always seek you out to see if you need help and are knowledgeable about a wide variety of home maintenance and repairs as well as their products. So helpful! read more

Small store on the South Hill with all the right parts! They are the most helpful and knowledgeable team in town and will get you in and get you out and on your way to completing your project. They have helped me as a new homeowner for years and they're always my first stop now. Thank you Miller's! read more

Apparently when you get nails on your first trip there's great customer service if you get done anything else they won't guarantee their workmanship or the parts. Always get a quote on paper my quote was for $15 Ace Hardware quoted me 15 to $17 I walked out the door from Millers costing me $30 nothing new nothing changed. Just higher price. Oh and I got a super duper n "have a fabulous day" from the cashier a little inappropriate might want to take it down a notch to just say thank you or goodbye. read more

Woohoo! As good as it gets! ...That's what five stars means, and i mean it. This is a great place -- so much better than Home Dump or Loww's. These guys know their stuff, and they have always had what I needed even though it is a small place. A pleasure to go here. You will love it -- everybody does. read more

Highest priced hardware in Spokane. They charged 60% more for cut glass than both Lowes and Ace.

Love this store! Staff are always ready and waiting to help find things and offer advice. They always treat me with respect, even if my question is really dumb. It is a small store by modern standards, but they have what I need 9 out of 10 times. read more

I love this place! It has the old-fashioned service ethic and the staff are knowledgeable. You walk in and someone greets you, asks you what you need and, if you need help, someone comes to meet you in that department immediately. I walk out in five minutes or less with what I need, as opposed to wandering the big box hardware stores for 15 minutes or more. I go out of my way to do business with them. read more

Great store! Local to South Hillians and sells all varieties of nuts, bolt, gizmos and gadgets at or below bigbox store prices! Given that South Hill stores (Including Ace's Hardware) have a tendency to ripoff everyone wherever they can, this place is a godsend! read more