If your Plumming renovations or need that cartridge for that shower valve that's old or new this place got it the staff there are helpful from ordering or looking for the parts you need, also if you on the central to the west end they also have a waipahu location as well and they to have a good and positive vibe there. read more

Customer service and staff are very helpful and friendly. A little bit pricey but they had everything for my home plumbing repair needs.

Similar to other reviews, I didn't have a great experience. I'm a DIY homeowner that needed a replacement cartridge for my kitchen faucet. Their staff looked up the part and sold me a cartridge that simply didn't fit my faucet. Wasted $40 and half a day. read more

Terrible customer service just like the first time I went there years ago.I don't know why they bother to hire anyone because the two girls in the front aren't any help at all.I just ordered what I needed from the manufacturer online and received the product in five days.Those two at the showroom entrance are getting paid to sit in front of a large computer and demonstrate how incompetent they are.Hey, I want a job like that! read more

Initially, went to the location that is across the Palama market. Found out that is not the location I needed to go for supplies, the employee referred me to another location. The supply location was in the other side of the Palama canal. GPS the location. Service was great by Rene, he tried to help me find a product that I can't find anywhere, google, Amazon no one had it. He suggested I try another item that can be a good solution. Bought two of them, one package was opened and taped together. I'll try it out. * Exit... look for the big "Exit" sign on the right. It may be blocked by large vehicles, so keep driving until you see an opening to the public street on the RIGHT. read more

Ferguson Plumbing Supply - Sign from the main location. Go to the parts location on the other side of the canal. - Appliances Near Me - Honolulu, Hawaii

Better customer service with good attitude with that counter person that was helping me! His lucky I never tell him off in front of everyone! I just said he took long and left! . I give a zero star for the visit .maybe he was mad that I asked him if they had the part in stock instead of he asking me if I needed help since I was in line and seems like he didn't want to help me in the first place?! Maybe too busy since there was no one in line ? Then again maybe he woke up on the wrong side of the bed?! I think he was confused and needed to take his Prozac medication. So what will the company do after reading this? I bet nothing ! They wouldn't care about this review but I hope other people read this and know that these counter person is a clown with a bad attitude! read more

Ferguson Plumbing Supply - Bad attitude counter person! Be ready lol! - Appliances Near Me - Honolulu, Hawaii

They are very helpful and customer orienated/friendly They will look up parts as long as you provide the information or photo ar actual item./ part read more

Your go to location for all plumbing supplies. Whenever I need something unique and unavailable from the major box stores, Ferguson always delivers. Thank you for saving us time and effort in our plumbing projects! read more

My mom and I went here last Saturday because she needed to replace a broke part from the kitchen sink. She brought the part with her to show and ask someone if they sell that part. When she asked one of the workers he was extremely rude and condescending. It was as if we was annoyed with our questions. When we showed him the part he goes "well what brand of sink do you have?" My mom didn't know and he replied with "well then I can't help you." Super short and dismissive. Didn't seem like he wanted to help nor did he want our business so we will NEVER go back. If you want great customer service.... Never come here. Unreal. read more

I got an under the laundry tub three way shut off valve that needed an adapter line that could connect a hot water line to a washing machine. A young female service agent helped me get this done. She went and got a compression hose and a male 3/4 adapter for this connection. I want to acknowledge and thank her for her time and expertise .. read more

Definitely took a long time to get to the gallery. To see it is closed, and I had to make my way to this location. Only to be turned away after roughly 10 seconds of help. Plumbers and home supply stores recommended this location. They didn't try very hard to help me out, only telling what I had to bring like a picture of the cartidge (which I said isn't easy, since I am a renter and the unit is rather old.) No other helpful suggestions or options, like trying. It was a very "put their foot down" answer, with a "I can't help you" attitude, like I was serving them or visiting the DMV, or a customer trying to return used good. Much appreciated during such a rough year, and hard times. Mahalo for your help and information, Ferguson. read more

I had an appointment with Walter Gaiter at 10am today. I took the day off from work. Walter did not come into work due to a doctor's appointment. He didn't inform me that he wouldn't be in. The receptionist was able to have someone else help us. AJ Pearson was able to assist us. He was very pleasant and courteous. Please see him for your kitchen and bathroom renovations. Thank you AJ. read more

I thought I broke the handle off from our kitchen faucet so a friend of mine who is a plumber advised me to go to Ferguson Plumbing in Waipahu to get the replacement parts. Upon entering the store I had no idea what I would need so I approached the counter and Isa asked me if I needed help. I showed him my faucet handle and a video plus 2 still shots of the faucet and told him what happened. He looked at the photos and told me I did not break the faucet but the screw that holds it on was loose. He pried off the cover that hid the screw and showed me that the screw takes a 1/8 inch Allen wrench. He explained what I needed to do to not only reattach the handle but to also replace the inside part that was leaking. His instructions were so thorough and he also included the cautions and possible problems I might encounter as in a possible frozen cap covering the housing and making sure the correct Allen wrench was used because it was possible to strip the screw and that would require changing the handle too. Because of his excellent instructions, I was able to go home and replace the faucet innards and the faucet handle. There is no leaking now and the task took less than 5 minutes to complete! Thank you, Isa! Your fine customer service and willingness to teach a customer how to do a task on their own is greatly appreciated. You saved me a lot of money because I didn't have to call a plumber and also gave me enough confidence to be able to complete this task in the future should it be needed. read more

See all

Easily found parts for our Moen brand kitchen facet. Nicely organized and air conditioned. A homeowner must know business. I read more

Ferguson Plumbing Supply - Appliances Near Me - Honolulu, Hawaii

See all

I initially gave a 1 star review because I had difficulty getting support for a fixture that did not work properly. Ferguson responded and I contacted them by email as directed. However, either by coincidence or as a result of the 1 star review, a replacement part was ordered and shipped via FedEx. After nearly 2-1/2 months, we have a working shower. Ah, the power of Yelp! read more

I recently made a purchase for Swinerton Builders and I had the BEST service. Dylan Shiraki was very knowledgeable when I asked him about each of the products. He made sure that the date he provided for me was accurate. My purchase was a bit last minute and he still managed to get me my order. Being in construction time is money and he definitely ensured the FASTEST and BEST service I have every experienced in all my years with construction. If you ever need any appliances I HIGHLY recommend them ! :) Thank you again Dylan so being the best !! read more

Went there today as recommended by my Plummer for some piping. The place is quite confusing if it's open or if I needed an appointment. As I walked in I wasn't greeted and left to figure out if I can in face shop on my own or if I need to ask someone for what I need. After discovering the shelves are empty I sent to a very grumpy older male hiding behind his covid shower curtain. I tried to speak to him and he pointed that I must stand over in front of the shower curtain. Again I just wanted to ask if he could assist me and he pointed for me to move over two feet to the left. I did and said can you help me locate a part. He said no but he can look it up. I said I don't know exactly what I need and I want him to help me with the pipes. He said again "what do you want to buy? Just tell me" I tried to describe what I needed but he couldn't hear me because of the covid barrier. I just said forget it. You don't want to help me and I left. I ended up at Home Depot where they had everything in stock on the shelves and even associates to help me locate what I want. I will NEVER return to this dump again. read more

I had to go to Ferguson twice in the last few weeks. Both times, the service I received from one of sales people, Johnny, was wonderful. He patiently helped me choose the correct parts and supplies for my project. While we were outside looking for a particular size pipe, another friendly employee came and assisted us. I had a pleasant experience throughout my visits. read more

You never know how important a person or business can be until you need something. We have these special type of pipes in our townhouse. The shut off thingy is in our master bedroom and requires a special key. The key is made of plastic and broke. I checked Ebay but they didn't have it. It was the wrong size and thickness. But this guy Reuben said he knew what I was talking about and told us to come in and pick it up. And it fit perfectly and worked! Thank you so much Ferguson's for great customer service! read more

This place sucks. I need a specific part for my sink... I roam to the area it should be and I cant find it so, since nobody asks if I need help, i ask one of the MANY available associates. As I was asking him to assist, someone called his cell phone. He answered it as we were starting to walk to search for the product. Let me tell you.. I was so upset. This guy is a complete clown. He was on a personal phone call the entire time. I felt like my first experience here was a waste of time. I will never go back EVER! Why employ so many people when they just rather talk to each other than help customers? I even started this review as I waited for him to search through a book (while on his phone call) for him to come back and ask me again what I was looking for. Complete disregard for customer service. I would NOT recommend this place! read more

This place is pretty hard to find because it's located in a crowded industrial area where cars are parked on both sides of the road. The store entrance is also located on the backside of the building away from the road. I have been here multiple times and still have a hard time finding here. The good thing about here is they always have what I need to fix my stuff such as toilet and delta bath fixtures. Bad thing is their customer service is pretty bad. The guy lied to me last time and ending up spending more money then I needed. If customer service was like city mill with same products this would be an awesome store. For now, I only go here when I absolutely need to come here and not by choice. read more

I am renovating my kitchen and Mr Steve Pak has been wonderful in assisting me on chosing the appliance for my kitchen. His suggestion is invaluable and helpful. Thanks read more

They are the best. They have everything you need for your plumbing needs. We ordered a part and it was ready for pick up. They respond text messages with pictures to insure you get the right part. Thank you. read more

The long-haired dark local man was the only clerk available, but he ignored me for five minutes while he had his face buried in his smart phone. When he finally responded, it was impossible to hear him talking softly through his mask behind a plexiglass barrier. Finally a friendlier local guy came over and helped with communications. read more

No customer service. After the delivery of a $13,000 Heston refrigerator that was part of a $25,000 appliance order I inquired about how to program the refrigerator. They stated and I quote "we only sell them". So even the guy in the show room who sold me on the brand wasn't able to help. By the way I waited 15 months for delivery. They gave me the card of an independent service guy. Beyond terrible customer service. Lowes would of done much better! read more

If you don't need to go there just avoid the place! They have terrible customer service!!! It's probably because of no training and/or bad management. Some workers have an attitude problem to add to the customer experience. It's like being at somebody's house where friends all hang out and you come over and try to fit in. I have warehousing, factories, and retail (Costco) work experiences and it is my honest but disappointing review of Ferguson Parts. read more

Went to get a replacement plumbing part here this morning. The sales associate just looked at the part, laughed and said "nooope" then walked away. Seriously, why did I even drive that far to just get laughed at. So unprofessional. He could've pointed me in the right direction to find the replacement part, or he could've at least said "sorry, we don't carry that part here". Rude. read more

Great, fast and friendly service. Nilo was super and also gave me tips on installation and went over warranties that I didnt even know I had. Very patient with my many questions and requests. Nice place to find hard to find parts. Lots of big easy parking too. read more

If Home Depot aint got it, this place most likely will. The only drawback is the long wait and nothing has a price on it. Yay! Sticker shock and burning daylight! Your lucky if you find some worker walking the isle to ask where stuff is. You don't want to be rude and just walk up to the counter and ask someone while their busy with a customer and theres a line but sometimes, especially here, you have to or you'll wait in line for directions to where your stuff is then wait in line again to pay for it. The longest wait for me was 20 minutes tops. Bring your phone on a full charge to keep you company or watch tv standing up. Two lines to stand in. One is for contractors (you'll get funny looks if your in shorts, teeshirt and slippers in this line like I did) The other is for homeowners or the regular Joe Shmo. This is where I should've been. Know your place. There is a silver lining though. If you can describe it, they'll know what you need. Some will point you in the direction where it is, a few will go out of there way and get it for you. Thats what I look for in good customer service. Its really a hit and miss here. read more

I own a plumbing company and need quick service when it comes to getting parts. Joe the branch manager knows his products and his store. Thank you guys. read more

I stopped in to get a replacement part for my toilet. After visiting Lowes (who sent me to Home Depot) and Home Depot (who sent me to Ferguson) I FINALLY found the Kohler fill valve/float that matched my toilet. The customer service rep who helped me was very knowledgeable about the product and told me they had updated the design. He also took the time to tell me about the braided stainless steel line that was included (although it didn't fit my water valve). All in all, I would definitely return for future parts. Total local feel and definitely populated by contractors, but very useful for regular folks like me. Thanks for the great service! read more

FERGUSON @801 MOOWAA ST: They have what the other stores do not carry = 5 stars. Home owner casher line was super super slow... 40 minutes wait. I guess it is all about timing but 1 Star. read more

I went to Ferguson looking for a specific part. I provided the salesperson with the Kohler part number and it took him some time to find out that they don't have it (Kohler K-87448). He suggested that I order the part from from the mainland... hmm... I didn't like two things during my visit, 1) the salesperson was chewing on a straw/or coffee stirrer throughly our entire customer service experience and 2) the handicap stalls were being used by Allen's Plumbing trucks picking up supplies. read more

Straight up bad service and over priced. Highly recommend to look elsewhere for anything plumbing or fixtures needed.

Went in a few minutes ago, three guys behind the counter. I waited to be acknowledged while 2 of the 3 chatted on for way too long. The other guy refused to make eye contact and eventually went out to get ice for his cup. I walked out with my broken Kohler toilet seat and the sweet uncles at The Plumbing Source hooked me up w a Toto soft close seat for my Kohler toilet cuz FURGUSUX is completely useless. read more

Vernon was very helpful in helping me to find a part for my kitchen sink. If you're looking for plumbing parts, this is the place to go as they vary a lot of parts for a variety of brands. I didn't even know the brand of my faucet as it did not show but they found the replacement part quickly. Now that's what I call service! They even have coffee available while you wait! read more

Ferguson Plumbing Supply - Appliances Near Me - Honolulu, Hawaii

See all

Terrible customer service. Ignored for 20 minutes standing in line before surly young fellow ( no name tags here--you can guess why) beckoned me to the register to 'help.' We had bought an expensive faucet from the showroom less than a year ago which has started to leak and I came trying to replace the hose. No record of the purchase in their database. The clerk finally went to the back to find a possible fit. He couldn't have cared less. Never again will I buy anything from these characters or their showroom. If it isn't at Home Depot or City Mill, I will order from the mainland. read more

Came here for replacement parts for a Kohler toilet. Staff was real helpful and accommodating.

Horrible customer service old Filipino guy with long hair behind the homeowner line seemed to not want to help me with a question about what type of hot water valve I was replacing, asked him some questions all he said was "idk" "what you are talking about", with me holding the old part in my hand. Walked out upset with horrible service drove to plumbing supply about 5 mins away and they knew exactly what I had in my hand and sold me the direct replacement. I will never go to fergusons again! read more

Picked up a new toilet there but found the tank to be scratched when the plumber started to install it. Called the warehouse right when it was closing and the manager, Greg, brought a new one to my house. Great customer service. read more