I was referred by a friend to use White Cap for a tool repair. I will never be using their services again. When I initially dropped off my tool, I told a woman working in the front desk that I was hoping for repair of my tool, which was followed by literal F-bombs stating the "normal guy" that receives broken tools is out to lunch. I was never given a tag or number, and I was told I should be receiving a call that afternoon for confirmation.
Not only did I not receive that call, the repair/parts department's phone always goes immediately to voicemail, and they have never returned my calls. After 3 MONTHS of begging the operator to follow up on my tool (and on multiple occasions was promised they would follow up and never did), I was told that it had been done and they have been trying to contact me for pick up, which is absolutely false. In all of my phone records/voicemail records, I have never received a call. Not only this, the staff kept badgering me that they would never accept a tool without giving a product number to me, which I again never received and made it as if it were my fault.
Their customer service, professionalism, and especially communication is absolutely deplorable. As stated, I will never be using their services again. read more