Lance at Apex Appliance is the best! I love supporting local businesses and you can tell Lance has years of experience. He's honest and realistic and super friendly. He fixed a broken drum in our dryer, but told us our washer wasn't worth the cost to fix and suggested we get a new one. Scheduling is easy via texting and he has always been right on time. Can't recommend them enough! read more

No follow up after one month.. got a call indicating that part was ordered by Lance but I received no calls after the initial call. No follow up from anyone else. Terrible customer service... cannot imagine how they still have a sustained business. Will not ever use them or recommend them to anyone.. They did a disservice to me and my family. I feel like I should be compensated for the worst service I have ever come across locally.. they must have closed their doors. Which would be about right read more

Great people, looking out for the locals. Lance and son came to check my washer but ended up fixing my dryer and didn't charge me extra. Very down to earth people. I already recommended them to a friend and now recommending them to all of you. read more

I understand why Apex has such great reviews! Awesome service, terrific pricing, and cleans up nicely after servicing. Something to note--hard to find someone who will service non-American washer/dryer! Thank goodness for Lance! read more

Unbelievable, they told me to wait till a week to make a schedule and I reconfirm on previous day, but they don't have my appointment.

Rebuttal to last comment: so full of false claims! As stated previously, the ONLY cause he related to me via phone was the frig must have been tipped on its side when moves in 8 years ago, which is BS. You can not trust this company. He did NOT inspect the frig. Lazy and dishonest. He can't even be honest about his charge! My bill is attached...$102, not $89. read more

Apex Appliance Service - Refrigerator repair charge. - Appliances & Repair Near Me

Wonderful company. Lance is as pro as they come. They are fair with pricing and extremely efficient. Been working with them for many years. My only complaint is they are too busy but that's only because of their quality service!!! read more

Lance and Lorene were very responsive and wonderful people to work with. After calling two other appliance repair companies closer to home and receiving disappointing replies (couldn't work on electric cooktop, no answer to message left), I contacted Apex Appliance Service. Communication was fast and they kept in touch via text and calls to keep me updated on arrival times, costs and even reminders the night before the repairs were being done. Lance initially came out and diagnosed the issues and provided a very reasonable quote for repairs. It took about a week for the parts to come in and he repaired the broken electric burner and the dryer within an hour. Highly recommend this friendly efficient company, thank you Lance and Lorene for the great service! read more

Apex Appliance is a wonderful company. Lance, Lorene, and their crew are excellent at what they do. They are respectful, caring, and will do all they can to help repair your appliance(s). They guarantee their work and if they can't fix it, they will let you know up front. No pretense, no gimmicks, just plain old honesty. They are trustworthy and give a family vibe. I love how they really listen and try to take care of your appliance issues. Their response to calls, emails, and text message is top notch! Their value and prices are truly one of the best I've experienced here on Oahu. I don't think others can compete with Apex Appliance. I am recommending them to anyone who needs an appliance or appliances repaired. I know that they will be the first I will call when I need something repaired. Truly a wonderful company. read more

Belated THANK YOUs to Lance & Lorene for accommodating!!! Lance made 2 visits: the first time, the washer decided to perform while Lance was here. When it finally stopped working a few weeks later, Lance scheduled us in and made the repair! Great service! Thank you again, Lance & Lorene! read more

I found this repair company on Yelp because of all the great reviews and I wasn't disappointed. Lance came over to my place on time. When I met him it was like meeting a family member, he was so nice and down to earth. While they were fixing my washer he explained what may have caused the issue and what I should watch out for in the future. What a great guy!! They fixed my washer and now my wife is happy. I've already recommended. this company to my mom and sisters !! Mahalo's Lance !! read more

I've personally worked with both Lorene and Lance with many of my property managements. This is an amazing family business. Lorene provides the utmost professional assistance every single time I've called and always does her best to try and schedule my appts as early as possible to ensure my tenants needs are met within a sufficient amount of time. As for Lance, you gotta love him too! He's great at what he does and is an honest man. He considers every aspect with his diagnosis and always strives to provide solutions which would save his customers money and doesn't overcharge. They are highly desirable and it's no wonder why they are always several weeks booked out with appointments. read more

Responded very quickly to my project request (washer stuck on rinse cycle). Communication was fantastic. Reasonable price quoted. Unfortunately, they did not have anyone available until next Thursday. Another appliance service provider was able to send someone yesterday to fix the problem. Wanted to give these guys 5 stars for the great customer service and speedy response! read more

Great company. Responded and scheduled diagnostic appt right away. Lance was able to diagnose the issue with our washer and Lorene promptly scheduled the repair. Every appointment was on time, and our washing machine now runs perfectly. Cost was reasonable. Mahalo to the Apex team! read more

Highly recommend Apex Appliance. From the very beginning of contact was AMAZING!! They got back to me same day and because they had an opening the next morning they booked my appointment. They notified me when they were on their way and Lance and the young man (sorry forgot his name) was so professional and very informative. Lance shared his recommendations and answered all of my questions. Good help is always hard to find yet alone compassionate people that are willing to help. Look no further APEX APPLIANCE is exactly what you need for your appliance needs. Mahalo Lance, Lorene and young man!!!!! read more

Lance is very honest and when he came over he knew exactly what needed to be to fix on my Maytag washer. He said if it wasn't that issue then to buy a new washer but lucky it was that issue he said it was. He had to order the parts and once he got it he came back and fixed it and now it working fine!! read more

Excellent communication! Highly recommend this company. They were on time and followed up the same day with the parts availability.

Was able to get someone out from another repair service earlier that Apex could fit me in but they were quick in responding to my service request. Thank you read more

My washing machine broke. Good service and communication. Really nice people to work with I would highly recommend this company

This company gives outstanding service ! My repairman , Lance, was professional, able to diagnose the problem with my refrigerator, and was able to fix it on the spot! I highly recommend this company to fix your appliances ! Thank you for a great job done ! read more

My mom said repairman arrived early and was able to fix her freezer that day, no parts needed to be ordered, so could use it again!

The technician that came out to check out my fridge was honest and answered all of my questions. The fridge did not need service.

Positive experience with Apex all around. Lance is very knowledgeable in his field and while our washer was too far gone to fix, we found the customer service excellent and most importantly, Lance was trustworthy. He also squeezed us in his schedule since we were desperate. Highly recommended! read more

In this day and age, it's so hard to find people that can repair your appliances and offer you service that is beyond this planet! We were so fortunate to find Lance/Apex Appliance Service to help us repair our refrigerators in both Hilo, HI and Oahu, HI Lance is an expert in all appliances, including built-in reefers and Apex Appliance Service understands the urgency when an appliance is not working. Lance has great communication skills. He is very responsive to your calls, patient and someone you can count on. Recently, he helped us with our built in refrigerator. Locating and identifying the issue (leaking/broken water tubing) and repaired everything including an "over-temp" blinking lite.   Lance is on the top of our list for any appliance repair. We highly recommend him and will tell our family and friends about our experience and the excellent repair work he has done. Outstanding Service, Fair & Reasonable Pricing! We give Lance a rating!! Thank you Lance! You are the Best!!! read more

I am so happy I called this company. They were so responsive, re-confirmed the appointment. They rectified an error when the wrong part that came from the warehouse quickly and rescheduled the follow up appointment very timely. They kept me informed every step of the way with no follow up on my part. I will use this company for my appliance repair. Thank you for the wonderful service! read more

Does not answer requests. I have waited 2 and a half days, no response. Despite the state that hey respond in 4 hours, they do not.

I checked Yelp to find an appliance repair company with good reviews. I started looking at companies with 5 stars and found a few, this place being one. I called and spoke to someone informing her that I think my washer needs to be serviced...she gave me Lance's number. I called and it went to voicemail so I left a message. Lance returned my call the next day. I gave him the info on my front-load washer that I purchased almost 14 years ago, explained the banging noise it makes every so often, how it sometimes stops a few minutes into the wash and gives an error message. He said the cost to repair might be almost as much as buying a new one. I asked him for suggestions on what brands are good and where I could buy it. I went to Lowe's, Home Depot and Best Buy per Lance's recommendation and purchased a brand he suggested...a Maytag 4.8 cu. ft. Front-Load Washer from Best Buy. They have to order it so it's going to take about a month before it's delivered. My washer still works so hopefully, it won't fail me until the new one comes in...knock on wood! Lance was very nice and helpful even knowing that he wouldn't earn anything from me so I wanted to give him props and this 5-star review for helping me. When I think about it, he did earn something...he earned my Yelp review and trust. If I ever need repairs for any of my appliances, I will call him! read more

In trying to replace the light bulb inside our oven, it broke & part of it was stuck inside the bulb area. Our oven was now unusable. We made an appt & today Lance S. came. What a great guy & boy does he know all there is about appliances. He opened the oven door and quickly knew what had to be done. Within an hour he had the oven lights fixed, installed the new light bulb we had, and was on his way. Lance was so very pleasant & is a credit to his company. We will certainly keep his business card on file for future reference. If you have electrical appliance problems, call Apex Appliance Service for great service! read more

I wish I could give more than 5 stars! It's been an absolute pleasure working with Lance--he's incredibly reliable, trustworthy, and professional. After repairing our fridge, he even followed up the next day to make sure everything was still running smoothly. He also took the time to offer helpful advice on how to manage regular wear and tear. The cost was also very reasonable. Overall, Lance has earned my full trust, and he's the only person I'll be calling for appliance repairs moving forward. read more

On time and quality service, Lance was honest and told me nothing was wrong with my washing machine, sewer pipe was clogged. Even recommended someone for the job, read more

Brian and Nani came prepared with new shocks for the washing machine and replaced the old ones. It was thumping and knocking like it was unbalanced. During the test wash it started thumping again and it was clear to them that the whole thing was shot and a new washer was in our future. They took out the new shocks and put old ones back and charged us just for the house call since they couldn't fix it. So fair and kind! When we do need work done, these are the guys to call! read more

Eugene responded very quickly and Artem came twice within 3 days - first to assess the problem and then to return with parts and completion of the job. It took less than an hour. The assessment fee was deducted from the total which was a bit over $300 including parts. They communicated well on when they would arrive and Artem was very efficient and professional. read more

Lance arrived on time and communications were great up to and including the assessment visit. He diagnosed the problem quickly and made recommendations to avoid the problem going forward. His knowledge of the appliance was spot on. Highly recommend him. read more

I am grateful to Apex Appliance for fantastic service. First Lorene called me back the day after I called, took down the details of the appliance, and was able to get me in later that week. Lance came within the specified time window, after calling to verify that I was home. Then he fixed my leaking LG washer at a fair price. And he gave me advice about how to care for the washer in the future. Overall, a great experience! read more

Lance & his son, Ka'eo are AWESOME . I am really impressed with this company and highly recommend them ! Professional, kind, efficient, clean, good communication from the office staff, and timely. My washer and stove had some problems so they came out and got the washer working right away and ordered a part for the drive which is being put in as I write this review. The guys call you when they are nearby so you aren't waiting too long. They really are great these positive reviews on Yelp really are impressive!!!! They are doing business right with the Aloha spirit!!! God Bless You all at Apex !!! read more

Excellent all around. I needed someone to troubleshoot our GE Profile cooktop. They do that and scheduled an appointment right away. Lance found the problem and gave us an honest recommendation not to repair but to replace. Friendly service at a reasonable price. read more

Honest repairs, one repair company quoted for me to replace a built in refrigerator door. Apex came and just replaced a hinge! Saved me $3000! read more

Nice staff, very courteous and professional. Repairs done properly and promptly. Would recommend this company very much.

I highly recommend Apex Appliance because of the owner Lance. He's been taking care of issues we had with our washer and now the fridge and I really trust him. Always lets us know ahead of time when he's coming so we don't have to wait for hours and also very trustworthy with his work. read more

In June, Lance came out to assess my fridge problem. He refers the work to Jason Rhoden, an LG tech, who does the assessment and does the repair. Collects $520 payment and provides receipt with 1 year warranty for the work. The fridge warms up in July so Jason comes out again for the repair. Promises to refund the money if the repair doesn't hold. Been contacting Jason since August, and I am still left with a fridge that doesn't work and no refund. The last message was that the refund would be sent out on October 30th but nothing--no check, no responses to messages. Because I reached out to a business with excellent rating, I expected that level of service and resolution even through a referral. I was once a small business owner and hate to do this, but no responses, no resolution, and what appears to be untruthful "check is in the mail" response is unacceptable. read more