Andrew took over for his uncle, Alan, for years. He came to check out my moms freezer that was making a weird noise. Called him this morning and he came out at 9a. I can't tell you how much I appreciate that responsiveness, especially when it really matters! Fixed the problem within an hour and now the freezer is humming away again...hopefully for another 10 years! Andrew was clean, efficient, courteous and complete...he even put all the food back in the freezer. Like what???! Yup...a def go-to for your appliance repair needs! read more

I woke up this morning sad because it was my birthday-yep a year older-and because my refrigerator/freezer combo was broken. I called Alan's Appliance Service, left a message and wondered how long I'd have to wait for a return call and if he could even come out today. Andy, Owner, Technician and Appliance Superhero, called back within minutes and said he could repair my fridge within a few hours. He arrived on time and quickly determined the motherboard needed to be replaced--fridges have motherboards? I authorized the repair and a few minutes later I heard the best, most annoying sound ever: the hum of my refrigerator motor! The time from the message left for Alan's Appliance Service to a fixed refrigerator was under 3hours and cost was under $350.00!!! So before spending an arm and a leg replacing your hot fridge, call Alan's!!!! PS--In the past he also saved us from having to replace a dryer that wasn't drying anymore. Once an appliance hero, always an appliance hero! read more

Alan's Appliance Service - A year older and a broken fridge......Alan's Appliance Service saved the day!!!! I'm still a year older but don't have to buy a new fridge! - Appliances & Repair Near Me

My whirlpool top loader washer stopped working on me so I give this business a call. Nice professional man picked up and I communicated my problem, he asked a few questions and several hours later shows up at my door and fixes the problem. My washer now works, his visit to me was 4/16/18 and response time from initial phone call to a fixed washer was perhaps less than 3 hours. I would definitely recommend: plus points for fast response time, clear professional communication and very fair reasonable rates. read more

The filter for my Frigidaire refrigerator needed to be changed. I asked my grandson and son-in-law to remove it. However, it would not budge. After a week of periodically attempting to remove it by watching YouTube videos, it was clearly time to call for a repairman. I texted Andy about the situation, and he came to my home after servicing another customer. OMG, he was able to remove the old filter and install my off-brand backup that was purchased through Amazon. He informed me that only Frigidaire's filter should be used. Good learning experience for me. I trust Andy and will continue to call on him for any future appliance problems. I highly recommend this company! Thank you, Andy, for your quick and reliable service read more

Having a broken refrigerator is definitely not cool. You need to throw out all your food and live out of a cooler until it can be fixed. Alan's appliance was the first and last call I made. The whole process was fast and simple. When I called them, they asked me to describe the problem and then told me what the problem might be. He then asked me to give him the year, make, model and serial number. My guess is because he probably wanted to have the parts on hand. He then gave me a rough estimate. However, keep in mind that not everyone can get estimates over the phone. It could depend on how well you know the problem or if your problem is a common one. Apparently, my problem was a pretty common problem. I ended up being okay with the estimate so I decided to book a time for him to come. Once booked, he gave me instructions on what to do before he got there to make the process go faster. Once he arrived, he got straight to work and was in and out fairly quickly. But the best part about it all was that the actual price was about 50 dollars less than his estimated amount over the phone. Now I understand that it won't be like that for everyone or every time but it sounds like he is the type of person to over estimate when doing estimations over the phone so you won't be disappointed.. Overall, he saved us from purchasing another refrigerator and now everything is cool again. read more

Andy must've been having a bad day.... We had an appointment with him today, between 1-3pm, he called around 1:45 saying he'd be here in a half hour. He pulls up, gathers his tools and comes into the kitchen. We called him to look at our ice maker that's been acting up...he opens the freezer and see's a little bit of ice, he told me "it's working", I told him that it's not been making ice and it just works when it wants too. He closes the door, gathers his belongings and tells me he can't fix it. I asked him to please call my husband, he wants to talk to you... he asks for his number, tells me that he won't charge me for the call and leaves! He refused to even look further into the freezer....Now mind you, in 2015, the ice maker was totally broken and he fixed it! Because he fixed it the last time, we thought for sure that he could do it again! We were wrong! I texted him and told him that he was totally rude to both me (at my home) and my husband (on the phone), and sent him a picture of the receipt of his visit in 2015. I will never call Andy again or refer any of our friends or family to him. I highly do recommend however purchasing your appliances from Sears because their warranties are awesome and their technicians are truly the best in what they do! read more

I bought a dryer from these guys three years ago. I got a second hand dryer and it worked perfectly. I had a flood three weeks ago and it's broken now but I am going to get another one from them. Was really happy with my experience. Now I have to find them because they moved since then. Gina read more

My washer stopped working on Saturday morning, full of clothes and water. Would not go into spin cycle. I called Alan's and he was at my door in less than an hour. Fixed the machine in about 20 minutes and I was back doing laundry. Thanks for the fast and courteous service! read more

After calling two other appliance repair places that are very highly rated on Yelp, neither of which bothered to return my calls to them, I called Alan's Appliance. Alan's was recommended to me by the front desk of the condo building I live in. I called Alan's yesterday and Andy (the current owner of Alan's - who was his uncle - answered the phone. Andy told me he would show up this morning between 8:30 and 9:30 am and he arrived today at 8:50 am. He quickly diagnosed and fixed the cause of my refrigerator leaking, and also cleaned the condenser, and he charged me the grand total of $103 - which included his $59 house call. It is so rare to get very good customer service these days, at a fair price, and I had to give him five stars because the service was as good as it gets. read more

I've used Alan for repairs to my clothes washer and dryer many times. He always returns my phone calls and usually is able to respond to my needs and complete the repairs the same day. Alan's charges for repairs are reasonable and fair. He is the only repairman that I will ever use. read more

Andy is the best! He has great work ethics, he's reliable, he's knowledgeable, he's quick, friendly, respectful and all around great guy!!!. He's so good that my appliances which are all 18 yrs old only needed him a few times. Now it's been over 5 yrs since he last came over to fix something. He's taken care of my washer/dryer and as well as my fridge along with my Thermador stove. My appliances are like many of you, are used daily sometimes 3 or 4 times a day or more. Depending on the situation at hand. I highly recommend Andy and Alan's Appliance Service you won't regret it. He's fair too and that's hard to find. read more

The owner/technician of Alan's Appliance Service was prompt, efficient and reasonable in cost. When I called, he said that he was on the road to another job, and came within an hour. He quickly examined my dryer and after taking off the exterior determined that the belt had broken. He needed to obtain the exact size and type elsewhere since he was not carrying what he needed in his truck. He returned in a few hours in plenty of time for me to leave for a 2:30 p.m. appointment that I had cautioned him about. I know that I will call him if other appliances need repair. read more

What a jerk.! I called with a question, he was rude in answering, unprofessional and apparently is too busy to help a potential customer.

Prompt professional service for same day dryer repair at a reasonable price. Andy was pleasant and very thorough! Would definitely recommend! read more

Had a hard time finding someone who would service my old washer in my rental townhouse in Kaneohe. I called and Andy answered right away. He scheduled with my tenant and fixed the problem within 24 hours! I thought I was going to have to buy a new washer, but Andy saved the day. I will definitely call him again! read more

I spoke with Andy on the phone, he very quickly identified the problem and had the piece replaced same day. He was friendly, knowledgeable, and honest. Glad we found him! read more

I called the owner/technician and he said he could come to check on my washer that was making noise, dryer that the timer wasn't seem to be working rights and at the same time if he could check one of the burners on my stove that wasn't working now. He came and stayed a full 30 minutes, said nothing wrong with my dryer, cannot fix my washer to buy a new one. He spent about 10 minutes changing a switch on my stove and charged me $208. He charged $115 for the labor and house call which I thought was excessive for the 30 minutes he was there. Would never use Alan's Appliance Service again. He has a new business address which is 3054 Ala Poha Place #2105, Honolulu, Hawaii 96818. read more

Andy is owner/technician. He does not waste time; he properly diagnoses and performs repair with a friendly disposition. Plus, he speaks English, which helps during initial call-in and symptom descriptions for the layman. This is important as appliance owner doesn't want to waste technicians time and technician arrives prepared with parts needed. in conclusion, the invoice expense is reasonable and appt. time can be estimated and fitted in with other appts. that day. read more

Almost got rear ended by one of these drivers. Extremely reckless. Took a picture of the phone number on the back of his work van. As I passed him, the driver held his phone to the window taking pictures of me. Childish. read more

No, no, no. I don't trust Alan. Paid him $75 for nothing. i.e. options he gave me were to pay him, $250 "in full" upfront for a washing machine part he claimed he needed to order from the "mainland" that would take at least a month to arrive, OR buy a new washer. He was immediately defensive and argumentative with me over the phone when he was explaining his recommendation. As a landlord I could hear him fraternizing with the tenant while I consulted with him over the phone. The whole experience was highly suspicious. Note when he talked with me over the phone prior to the sevice call he stated that the visit would cost no more than $55. He did go to the house the same day but, then all of a sudden his house visit fee was $75!!! Great for you, Alan, you got my $75 for your 10 min drive to Moanalua and thanks for nothing. I bought a used refurbished washer with 6 mon warranty from $269, which was delivery the next day by Ross Appliance. Landlords and homeowners BEWARE!!! I do not believe the 3 existing 5 star reviews on Yelp for this guy. read more