Reached out and got an immediate reply that they could come the very next day to fix a countertop oven. Very very responsive. The cost was $89 for the visit... they are mobile and do not have a shop, so they will come to your home, which is super convenient. Highly recommended. read more

YZ Pro responded quickly to my Yelp inquiry. They charge an $89 diagnostic fee, which is applied toward the final invoice if you proceed with the repair. They were very punctual with appointments, actually arriving early for each visits. They give you a heads up when they are on their way. They worked with me on a holiday (new year's day) and weekends. My dryer was stopping mid-cycle. During the first visit, Sergey diagnosed the issue as the timer and replaced it. Unfortunately, that did not resolve the problem. After I contacted them again, he returned to recheck the dryer and was able to identify the actual issue, which required ordering an additional part. The part took about a week to arrive, and although I did have to follow up, he returned at a time that was convenient for me and completed the repair. My dryer is now working properly. Overall, YZ Pro was professional, friendly, and made a genuine effort to accommodate me and see the job through. Their pricing is on the higher side, but they ultimately resolved the issue and completed the service. read more

YZ Pro did an excellent job! Our technician, fixed our GE dishwasher that wasn't "pushing water" in the wash cycle. He was experienced and explained the cost of control panel with labor. He even cleaned the hoses. Communication on arrival needs a little improvement. Pricing was fair. Otherwise, I highly recommend them for repairs. read more

Fast and efficient! That's what you want from a service repair outfit! What's surprising is that the repairman already had the parts needed so there was no wait time. read more

chose this company (based on good reviews) to come and repair my GE Cafe electric range-oven that needed repair. Their diagnostic fee was $91 which is reasonable...but the technician's expertise is lacking. The first red flag was that he couldn't figure out how to put the range parts back together and extra screws were left out. Estimate was approximately $700 and new parts were needed. I sought 2nd opinion and found that new parts were not needed, loose wires were repaired and damage from prior technician had to be repaired (dented housing for blower) and multiple screws were missing. My repair was completed by VinTech. I would not recommend due to these problems. read more

We had a broken oven and called Yz Pro (found them on Yelp of course) to see if they could help. They responded quickly to our initial inquiry and arranged to come out the next day to check it out. The technician showed us what was wrong with the oven and said that it wouldn't be worth fixing - that we'd be better off buying a new one as the estimated cost of the repair (parts and labor) would be more than a new oven. In addition, purchasing a new oven would likely be quicker too as they would also have to order the parts needed. So while Yx Pro wasn't able to fix our oven, I appreciate their honesty. Yes, it's always a bit annoying having to pay a diagnostic fee only to be told something that you already know, but . . . c'est la vie. read more

These guys come out quickly and charge an $89 assessment fee, which will apply to the repair. This was the second time they came out, the first charge was over $400. This estimate came out to be over $400 as well. The part only cost just over $100, I cannot see paying $300 for labor? The technician was on his phone most of the time seeming like he was googling what the potential issue was. I got a second opinion from another company I had worked with before who determined it was not what Yz Pro said it was and told me I needed to replace my machine. I bought another machine and will not work with this company again. read more

YZ Pro offered a quick response with a site visit estimate for my Maytag washer. The hose replacement was needed, so Tom ordered it promptly and returned 3 days later to replace it. Prior to Tom's arrival on both days, he texted me with an arrival time earlier in the day, followed by an ETA time when he was a few minutes away. Pricing was what I had anticipated. Communication offered was A+. I would not hesitate to recommend YZ Pro for any appliance repairs. Excellent service! read more

Would advise to do your due diligence and/or go with another, more experienced appliance repair shop to save you time and money. Service call was affordable and ultimately concluded I needed a new ice maker. The amount YZ Pro quoted for the part and "delivery" was almost 1.5-2x what I could have bought the OEM part myself, which I understand the reason for the business mark up. That being said, YZ Pro provided the part number, which they claimed they got from SubZero. I purchased the part and they said they would install it. When I rescheduled the install, the technician said I got the wrong part. I matched the part number with what they sent me and YZ Pro claimed there was no fault on their end and, if I continued to go through them fix the issue, they would still purchase the same (incorrect) part because that's what SubZero told them. Huh?! Instead of finding out what the correct part was, they wanted me to contact the manufacturer to figure it out for them. Huh again?! I independently verified through the manufacturer that the part number they told me was in fact wrong (bad on me for doing that originally, but I mistrusted YZ Pro's expertise). They claimed "this happens in our industry." Ok, got it. Ultimately, I ended up purchasing the correct part and fixing the issue. The amount I spent for both parts and install was still less than what YZ Pro quoted to install the original (incorrect) part. I can't return the wrong part, which I would argue negligence, laziness, or maybe lack of expertise on YZ Pro's part, so unfortunately that's a loss. read more

YZ pro is fast and Sergey did come the next day and fix my dryer within an hour but they are pricey. I think he could have done a little better job at keeping his worksite cleaner but oh well, he was there to fix my machine not clean up the mess. I showed him the issue with the loud noise coming from the dryer and he diagnosed the issue quickly, got the new parts from his vehicle and got to work. I watched him the whole time and he definitely worked quickly. I thought if I tried to do the fix, I would maybe take the whole day with my wife's help and still no guarantee my dryer would be fixed had I tried it myself. So overall, I was satisfied my dryer was fixed quickly by YZ Pro. read more

If you like paying $89 just to hear your own problem repeated back to you, Artem's your guy. I found him on Yelp, saw the good reviews, and explained exactly what was wrong with my washer to see if he could fix it. He showed up, looked at it for maybe 30 seconds, told me it'd be $400, and left. Didn't inspect it, didn't try to diagnose anything - just confirmed what I already knew and took the $89. Basically paid $89 for a "yep, it's broken." Not worth it. Ask for the full price upfront before you waste your time. read more

Incredible impeccable, follow-through, and repair... came out on a Sunday to diagnose my refrigerator. I highly recommend this company, and Sergey was very professional and empathetic when I was without my refrigerator for a week and a half while waiting parts from the mainland. read more

Sergei was on time and quickly diagnosed the issue on a 3 month old compressor that the LG authorized repair person had installed, apparently improperly, or is faulty to begin with. LG refrigerators are nice to look at but bad in repairs. We've given up and have ordered a new Whirlpool model to replace this LG lemon. Back to YZ Pro - quick to respond, quick to diagnose. They know what they're doing. And, very affordable. Thanks! Just call them. read more

Yz Pro - that's ice forming around the freon line to the condenser. It melts and leaves a pool of water under the fridge. - Appliances & Repair Near Me - Honolulu, Hawaii

Tech found that it was sensors instead of the motor. Saved me a few hundred bucks. Service done quickly.

They were very quick to reply to my Yelp request for service and text messages. Their initial text said they can do same day service but unfortunately they could only do next day (no biggie). In my messages I mentioned my garbage disposal had an issue with the electrical outlet and my fridge's ice dispenser wasn't working. They messaged they could fix both - awesome! However on the morning of, they called to say their technician can't fix the outlet because he's not an electrician, but he can still fix the dispenser. I really wish this could've been mentioned in my initial request. The tech wasn't able to fix the dispenser because he needed to order the part. Couldn't give me a firm time on when it would come in (3 days to 2 weeks he said). The tech initially had a bill for today's service and the part. He paused, said hold on and went back to tinkering with the fridge. When he was done he gave me a new bill with only their service/diagnostic fee. I asked if I would have to pay the service/diagnostic fee when he comes to install the part. From the most part he said no, but it wasn't made very clear (mostly due English being his 2nd language). So we'll see! I'll give an update in 3 day to 2 week read more

Sent out a request for dryer repair quotes on Yelp. Decided to go with YZ Pro based on their very prompt response. Agreed to pay $89 for a diagnostic visit which would be deducted from the final bill if I elected to proceed with the repair. I was very happy with the communication and attention to detail during the diagnosis and eventual repair. Our technician Roman was polite and professional. He did some research and was able to find the parts we needed apart from a costly kit; thus saving us money. The repair was scheduled promptly after receipt of the parts and is now done. I highly recommend them. read more

I was so happy that within minutes my request for a Washer service estimate was received and someone was able to come out that day. The flat fee was worth it considering it would be applied to the repair, and Tom was very nice and explained everything to me so I could see and understand what needed to be done. They had to order a part, so they had to come back, but even that went smoothly. Overall, I'd call them again tomorrow! Thank you! read more

Should've updated this a month ago. The technician said it worked. I did a load later that day and it was having the same issues and it has since fully broken. I had messaged the technician later the same day he came and he never responded with a video of the dryer. read more

Terrible customer service. I called to try and get my washer fixed. Thoroughly explained to the guy on the phone the issue and the brand and model of the washer. The technician came out, was here less than five minutes, took one look and said there was nothing he could do because he had never seen this kind of washer before. He accepted the 89$ service fee and left with no follow up on whether they'd be able to find the part. We paid cash and he didn't have change so he kept the additional 11$. You would think they would've been able to say the exact same thing over the phone after I gave them all info up front. What a waste of everyone's time for something they could've told me over the phone. read more

Quick response, good reviews on yelp, I have an appointment next Tuesday for my dryer. I will let you know how the do, stay tuned!

I couldn't be happier with the service I received from Yz Pro. My washing machine stopped working and they came out quickly and had it fixed in no time. The technician Artem, was friendly, knowledgeable, and explained everything clearly. What impressed me most was how efficient they were--no wasted time, no unnecessary upselling--just honest, professional work that got my washer running smoothly again. Yz Pro combined prompt service, fair pricing, and real expertise! I'll definitely call them again for any appliance issues and would recommend them to anyone looking for reliable repair service! read more

I am revising my comments based on YZ Pro's response to my original 1 star review. I appreciate that their customer service agent called me and based on what happened offered to only charge me $89 for the diagnostic, which I accepted. When I first called YZ on a Sunday, their dispatcher asked the make and model # of our Kenmore washer/dryer. I also told him our machine needed a new belt. The technician arrived, inspected the machine and agreed it needed a new belt, but he said he did not have the right one in his car because their warehouse is closed on Sundays and that it will cost $256 to fix. The tech came back Monday evening, installed the new belt then said the problem is not the belt its the bearing case, which is too expensive (and possibly not even made anymore) that we were better off buying a new machine. Then he charged me $256. My feedback to the customer service agent was that because your dispatcher asked which make & model we have, then as a customer, I expect their tech to come with the correct matching parts. Otherwise, you've wasted my time and yours by requiring at least 2 house visits. I explained that YZ should have said they will come on Monday instead, so the tech could get the correct belt BEFORE his first visit and limit our time to 1 visit, not 2 visits. In any event, I'm grateful that YZ stood behind their service problem and issued the refund. read more

Vince answered my request for refrigerator repair, and he was able to see me the same day. He took a look, and explained everything that might be the problem, before getting to work. He explained the entire process, and fixed the problem right away. Very efficient. read more

They can same day we requested and dishwasher was fixed within 1/2 hour! He even came back and installed the unit clips after the wood had time to dry out. Very efficient will be calling again soon as we own this 1956 home! read more

They returned my call promptly, were able to get a technician out same day within around four hours, and charged a reasonable price for a relatively simple fix. read more

Updated review: After Yelping a review (see below), Yz Pro immediately contacted me to explain the missed appointment and offered a free diagnostic at any time I can make available. I was not available, but arranged for someone else to be available at my unit the very next day, and Yz was responsive and arrived on time. Although the issue with my washer ended up being cost-prohibitive to repair, I very much appreciated the immediate response to a negative experience, and so revise my review from 1 star to 5 stars. Thank you, Yz Pro. You more than made up for the initial missed appointment. Original review below: Although the response rate was quick, and the rate for a diagnostic service lower than other companies, serviceman (Lucas) was a no show. Since the estimated time of arrival was late afternoon/early evening, this left me with no other option for the day and today was one of the rare days that I had free to attend to things such as this. After I followed up with Lucas via text message, no response. Very unprofessional. read more

Quick reply and was able to make appt with ease. Sergey came, diagnosed and repaired within 30 minutes. Very happy with Yz Pro and will keep them in mind for future appliance repairs. read more

Eugene came and installed our range hood the day after we asked about it! He kept in touch well and texted when he would arrive. Installation was quick and easy and at an affordable price. We'd had this hood in a box for almost a year and we are thrilled to finally get installation off our list. Thank you so much! read more

Prompt, professional, and affordable. Appreciate the assessment and advice. I recommend YZ Pro.

Looked for a installer for my above range microwave. Already had a installer who felt the microwave i bought wouldnt fit. But the measurements on my old micro and the new microwave was the exact same. So this time i tried finding a installer through Yelp. Should've done this in the first place. Eugene gave me his quote and we setup a date. He arrived on time with a helper which is smart. That micro was heavy i aint doing it lol! But both of them did a good job. Mahalo Eugene and i think his helpers name was Noland. Lol! read more

Yz Pro - Figuring it out. - Appliances & Repair Near Me - Honolulu, Hawaii

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YZPro was flexible and responded quickly. Tom fixed my dryer in 20 minutes for a reasonable price.

My dryer was making a loud squealing noise, and Eugene fixed it quickly and professionally. Arrived on time, found the issue right away, Now it's running quietly again! Great service, $89 for diagnostic fee repair and parts $210. After dryer was fixed, called them again for a drain pump issue with my washing machine. They responded quickly and handled the repair professionally. Alex was knowledgeable and explained everything clearly. The washer is draining properly running smoothly. I'm very satisfied with their service." read more

Our Samsung dishwasher malfunctioned after only 5 years (never getting a Samsung kitchen appliance again!!). YZ Pro sent a technician and he was prompt, informative and efficient. In he end, he gave me a quote and basically advised that it would be more cost effective to replace the dishwasher, which we did (with a Whirlpool). Mahalo! read more

Technician used the wrong parts and washing machine was still having issues after changing suspension. They are fast and quick but technician not to knowledgeable. Tech offered to change water shut off valve at no cost but at the end he asked for 2 separate check payment, 1 addressed to him and the company. We ended up calling another company to fix the issue. That's when we found out the suspension part he used was not the right parts. I don't recommend this company read more

Fast, efficient, friendly and finished quickly. I will definitely use their services again. read more

Great customer service to come out on New Year's Day when our freezer was going on a blink! Though we had to get a replacement, it saved us a lot of lost $$$ from food spoiling or going to waste. Thank you! read more

EVERYTHING!!! Their initial response to my plea for help was within 20 minutes from posting. They had an opening the following morning and Sergey came right on time. He quickly diagnosed the problem and had the part in hand. The repair took less than an hour. He was good to work with. Thank you- thank you for coming so quickly. read more

I was contacted quickly, and scheduled an appointment. Communication was great. The repairman showed up on time and got straight to work. The estimate for the repairs was higher than I wanted to pay. But that's due to the price of the parts needed. The only reason for 4 stars and not 5, is the repairman asked for my WiFi password. read more

Quick response and solid service would use them again no question. Cost was reasonable and the work was done quickly.

I don't write review and comment usually but I just had the great services from Eugene although my refrigerator, 3.5yrs old was unfortunately not being able to fix, ended up with disfunction. I am happy with his deep diagnostics and convinced that I need to move on to buy a new one. Highly recommend his service because he has quiet knowledge and experience. The service charge is also not expensive comparing to others even though he came both Sunday and Monday. So I tipped better. Burned connectors and controller board read more

Yz Pro - Burned connector - Appliances & Repair Near Me - Honolulu, Hawaii

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