Our fridge had these intermittent rattling sounds that appeared to be more frequent as the week went on. I used the Yelp app to request a quote from the company since there were a lot of positive reviews. The company responded super quickly, despite it being on a Saturday morning and even offered to take a look at the fridge that day. We weren't able to have them come on that day and they offered to come on Sunday. Amazing. Sergey called before coming and came super promptly to our house. (At 8:10 a.m - was given the window between 8-11 am). He first diagnosed our random rattling sound as our ice maker (which has been frozen over for years). He proceeded to chip away at our ice and turned it off since we weren't using it anyway. I thought that was it and felt a little worried since I had doubts the cause of the rattling was solely due to the ice maker, but he then asked how long the rattling was happening (about a week) and then pulled the fridge out to check the back. He said it was our compressor and although the fridge would rattle, he said it would be about $1500 to change the part. Said it wouldn't affect the efficacy of the fridge so we opted to just live with the rattle. Charged only the $89 diagnostic price. I expected more since he had cleared away our frozen ice, but he didn't charge us for that. The entire visit took about 30 minutes and while he wasn't the warmest or friendliest person, he was professional and thorough. Would call this business again if we had problems with any of our appliances. read more

Reached out and got an immediate reply that they could come the very next day to fix a countertop oven. Very very responsive. The cost was $89 for the visit... they are mobile and do not have a shop, so they will come to your home, which is super convenient. Highly recommended. read more

According to my husband, he was very professional and friendly. He showed all the broken parts, replaced them with new ones. Now, I'm enjoying my dyer again.. things we take for granted till they brake. Thanks to Ys pro, good as new again. read more

Did a great job. Returned my phone calls and very prompt. Explained my situation and options, very Professional. Thank you

Very professional Set and hold appointments All cost up front Call prior to arrival Reasonable Clean up after they finish Courteous read more

They are very quick to respond to requests. Tom fixed our KitchenAid dishwasher. He looks young, but he knows what he's doing! Very polite and professional. I will call them again next time I need appliance repair. read more

We had a broken oven and called Yz Pro (found them on Yelp of course) to see if they could help. They responded quickly to our initial inquiry and arranged to come out the next day to check it out. The technician showed us what was wrong with the oven and said that it wouldn't be worth fixing - that we'd be better off buying a new one as the estimated cost of the repair (parts and labor) would be more than a new oven. In addition, purchasing a new oven would likely be quicker too as they would also have to order the parts needed. So while Yx Pro wasn't able to fix our oven, I appreciate their honesty. Yes, it's always a bit annoying having to pay a diagnostic fee only to be told something that you already know, but . . . c'est la vie. read more

Our dishwasher started making a grinding noise and I called Yz based on all the good reviews. I was not wrong! They returned my call in five minutes and scheduled me for later that afternoon. Tom texted to say he was on his way and was polite, prompt and really explained things. Within an hour and a half he had taken it apart and showed us the problem and fixed it - he even checked out the pump to make sure it was functioning properly. I can't say enough good things about the job he did. FWIW our dishwasher is really old- I was so glad it was able to be repaired. Not only that the price was MUCH less than I anticipated. Bravo Tom!!!!! Much Mahalo to all of you at Yz! read more

YZ Pro did an excellent job! Our technician, fixed our GE dishwasher that wasn't "pushing water" in the wash cycle. He was experienced and explained the cost of control panel with labor. He even cleaned the hoses. Communication on arrival needs a little improvement. Pricing was fair. Otherwise, I highly recommend them for repairs. read more

Definitely worth the call. These guys have a reasonable service fee and are willing to give you an honest price.

These guys come out quickly and charge an $89 assessment fee, which will apply to the repair. This was the second time they came out, the first charge was over $400. This estimate came out to be over $400 as well. The part only cost just over $100, I cannot see paying $300 for labor? The technician was on his phone most of the time seeming like he was googling what the potential issue was. I got a second opinion from another company I had worked with before who determined it was not what Yz Pro said it was and told me I needed to replace my machine. I bought another machine and will not work with this company again. read more

The refrigerator in our apartment unit had a broken compressor and Yz Pro came out to take a look at it. Their service was excellent, the price was fair, and they were able to answer all of our questions with sincerity and expertise. They were awesome!! read more

If you like paying $89 just to hear your own problem repeated back to you, Artem's your guy. I found him on Yelp, saw the good reviews, and explained exactly what was wrong with my washer to see if he could fix it. He showed up, looked at it for maybe 30 seconds, told me it'd be $400, and left. Didn't inspect it, didn't try to diagnose anything - just confirmed what I already knew and took the $89. Basically paid $89 for a "yep, it's broken." Not worth it. Ask for the full price upfront before you waste your time. read more

Needed service last minute and they came out to assess. Appreciate the quick response and service.

chose this company (based on good reviews) to come and repair my GE Cafe electric range-oven that needed repair. Their diagnostic fee was $91 which is reasonable...but the technician's expertise is lacking. The first red flag was that he couldn't figure out how to put the range parts back together and extra screws were left out. Estimate was approximately $700 and new parts were needed. I sought 2nd opinion and found that new parts were not needed, loose wires were repaired and damage from prior technician had to be repaired (dented housing for blower) and multiple screws were missing. My repair was completed by VinTech. I would not recommend due to these problems. read more

Quick response with quote included. Could come as soon as the next day but arranged an appointment that worked better for us.

YZ pro is fast and Sergey did come the next day and fix my dryer within an hour but they are pricey. I think he could have done a little better job at keeping his worksite cleaner but oh well, he was there to fix my machine not clean up the mess. I showed him the issue with the loud noise coming from the dryer and he diagnosed the issue quickly, got the new parts from his vehicle and got to work. I watched him the whole time and he definitely worked quickly. I thought if I tried to do the fix, I would maybe take the whole day with my wife's help and still no guarantee my dryer would be fixed had I tried it myself. So overall, I was satisfied my dryer was fixed quickly by YZ Pro. read more

Very prompt. The technician they sent was very kind and helpful. He helped clear out the freezer to fix our fridge's fan. We were prepared to buy a whole new fridge but decided to take a chance on repair. He evaluated the problem and quickly let us know what he could do. The technician had the fan in his van and let us know our problem was common and that's why he had parts in car already. Paying for the service was also very convenient, as they just send you a text to your invoice and you can pay it off. At first our fridge took a while to get cold again (pretty sure cause the amount of stuff in it) YZ pro was aware of our concern and messaged us in the morning to check if issue was resolved. I appreciate their business as it saved us a lot and you should try them out too! Also, love how the consultation fee went to the overall price! I think that is a major selling point. I will definitely leave this business's contact info with family members should anything arise! Thank you YZ Pro! *thank you to the Technician who worked this job. read more

YZ Pro offered a quick response with a site visit estimate for my Maytag washer. The hose replacement was needed, so Tom ordered it promptly and returned 3 days later to replace it. Prior to Tom's arrival on both days, he texted me with an arrival time earlier in the day, followed by an ETA time when he was a few minutes away. Pricing was what I had anticipated. Communication offered was A+. I would not hesitate to recommend YZ Pro for any appliance repairs. Excellent service! read more

Repair technician arrived promptly diagnosed the problem quickly and completed the repair with excellent workmanship. The service was outstanding and the value was well worth the cost. Our refrigerator is working great again and we're very pleased with the entire experience. Highly recommended. read more

YZ Pro responded quickly to my Yelp inquiry. They charge an $89 diagnostic fee, which is applied toward the final invoice if you proceed with the repair. They were very punctual with appointments, actually arriving early for each visits. They give you a heads up when they are on their way. They worked with me on a holiday (new year's day) and weekends. My dryer was stopping mid-cycle. During the first visit, Sergey diagnosed the issue as the timer and replaced it. Unfortunately, that did not resolve the problem. After I contacted them again, he returned to recheck the dryer and was able to identify the actual issue, which required ordering an additional part. The part took about a week to arrive, and although I did have to follow up, he returned at a time that was convenient for me and completed the repair. My dryer is now working properly. Overall, YZ Pro was professional, friendly, and made a genuine effort to accommodate me and see the job through. Their pricing is on the higher side, but they ultimately resolved the issue and completed the service. read more

Sergei was on time and quickly diagnosed the issue on a 3 month old compressor that the LG authorized repair person had installed, apparently improperly, or is faulty to begin with. LG refrigerators are nice to look at but bad in repairs. We've given up and have ordered a new Whirlpool model to replace this LG lemon. Back to YZ Pro - quick to respond, quick to diagnose. They know what they're doing. And, very affordable. Thanks! Just call them. read more

Yz Pro - that's ice forming around the freon line to the condenser. It melts and leaves a pool of water under the fridge. - Appliances & Repair Near Me - Honolulu, Hawaii

A rat chewed a hole in my dishwasher hose. YZ PRO sent Yara, who must be a professional contortionist. He speedily threaded a new hose through a very awkward situation, and all was fixed in half an hour! read more

Fast and efficient! That's what you want from a service repair outfit! What's surprising is that the repairman already had the parts needed so there was no wait time. read more

They were very quick to reply to my Yelp request for service and text messages. Their initial text said they can do same day service but unfortunately they could only do next day (no biggie). In my messages I mentioned my garbage disposal had an issue with the electrical outlet and my fridge's ice dispenser wasn't working. They messaged they could fix both - awesome! However on the morning of, they called to say their technician can't fix the outlet because he's not an electrician, but he can still fix the dispenser. I really wish this could've been mentioned in my initial request. The tech wasn't able to fix the dispenser because he needed to order the part. Couldn't give me a firm time on when it would come in (3 days to 2 weeks he said). The tech initially had a bill for today's service and the part. He paused, said hold on and went back to tinkering with the fridge. When he was done he gave me a new bill with only their service/diagnostic fee. I asked if I would have to pay the service/diagnostic fee when he comes to install the part. From the most part he said no, but it wasn't made very clear (mostly due English being his 2nd language). So we'll see! I'll give an update in 3 day to 2 week read more

Appreciate appointment same day. Technician Tom was pleasant and fixed the problem the same day. Way better than other problematic companies. Highly recommended. Thank you. read more

First visit on time, keeping me updated on arrival. Repairman found another issue . Worked quickly and efficiently. read more

Sent out a request for dryer repair quotes on Yelp. Decided to go with YZ Pro based on their very prompt response. Agreed to pay $89 for a diagnostic visit which would be deducted from the final bill if I elected to proceed with the repair. I was very happy with the communication and attention to detail during the diagnosis and eventual repair. Our technician Roman was polite and professional. He did some research and was able to find the parts we needed apart from a costly kit; thus saving us money. The repair was scheduled promptly after receipt of the parts and is now done. I highly recommend them. read more

Incredible impeccable, follow-through, and repair... came out on a Sunday to diagnose my refrigerator. I highly recommend this company, and Sergey was very professional and empathetic when I was without my refrigerator for a week and a half while waiting parts from the mainland. read more

I couldn't be happier with the service I received from Yz Pro. My washing machine stopped working and they came out quickly and had it fixed in no time. The technician Artem, was friendly, knowledgeable, and explained everything clearly. What impressed me most was how efficient they were--no wasted time, no unnecessary upselling--just honest, professional work that got my washer running smoothly again. Yz Pro combined prompt service, fair pricing, and real expertise! I'll definitely call them again for any appliance issues and would recommend them to anyone looking for reliable repair service! read more

Vince answered my request for refrigerator repair, and he was able to see me the same day. He took a look, and explained everything that might be the problem, before getting to work. He explained the entire process, and fixed the problem right away. Very efficient. read more

I texted that I needed my washer cleaned. I had to pay a service charge for them to look at thecwasher. Tech showed up not in work clothes, carrying a small tool bag. I expected him to tell me that the cost for cleaning the washer would be at least $500. It was $800. I told him thank you, but no. There was something about the way he was dressed that told me ge wasn't there to work. read more

Would advise to do your due diligence and/or go with another, more experienced appliance repair shop to save you time and money. Service call was affordable and ultimately concluded I needed a new ice maker. The amount YZ Pro quoted for the part and "delivery" was almost 1.5-2x what I could have bought the OEM part myself, which I understand the reason for the business mark up. That being said, YZ Pro provided the part number, which they claimed they got from SubZero. I purchased the part and they said they would install it. When I rescheduled the install, the technician said I got the wrong part. I matched the part number with what they sent me and YZ Pro claimed there was no fault on their end and, if I continued to go through them fix the issue, they would still purchase the same (incorrect) part because that's what SubZero told them. Huh?! Instead of finding out what the correct part was, they wanted me to contact the manufacturer to figure it out for them. Huh again?! I independently verified through the manufacturer that the part number they told me was in fact wrong (bad on me for doing that originally, but I mistrusted YZ Pro's expertise). They claimed "this happens in our industry." Ok, got it. Ultimately, I ended up purchasing the correct part and fixing the issue. The amount I spent for both parts and install was still less than what YZ Pro quoted to install the original (incorrect) part. I can't return the wrong part, which I would argue negligence, laziness, or maybe lack of expertise on YZ Pro's part, so unfortunately that's a loss. read more

Should've updated this a month ago. The technician said it worked. I did a load later that day and it was having the same issues and it has since fully broken. I had messaged the technician later the same day he came and he never responded with a video of the dryer. read more

Tech found that it was sensors instead of the motor. Saved me a few hundred bucks. Service done quickly.

Looked for a installer for my above range microwave. Already had a installer who felt the microwave i bought wouldnt fit. But the measurements on my old micro and the new microwave was the exact same. So this time i tried finding a installer through Yelp. Should've done this in the first place. Eugene gave me his quote and we setup a date. He arrived on time with a helper which is smart. That micro was heavy i aint doing it lol! But both of them did a good job. Mahalo Eugene and i think his helpers name was Noland. Lol! read more

Yz Pro - Figuring it out. - Appliances & Repair Near Me - Honolulu, Hawaii

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I was so happy that within minutes my request for a Washer service estimate was received and someone was able to come out that day. The flat fee was worth it considering it would be applied to the repair, and Tom was very nice and explained everything to me so I could see and understand what needed to be done. They had to order a part, so they had to come back, but even that went smoothly. Overall, I'd call them again tomorrow! Thank you! read more

Updated review: After Yelping a review (see below), Yz Pro immediately contacted me to explain the missed appointment and offered a free diagnostic at any time I can make available. I was not available, but arranged for someone else to be available at my unit the very next day, and Yz was responsive and arrived on time. Although the issue with my washer ended up being cost-prohibitive to repair, I very much appreciated the immediate response to a negative experience, and so revise my review from 1 star to 5 stars. Thank you, Yz Pro. You more than made up for the initial missed appointment. Original review below: Although the response rate was quick, and the rate for a diagnostic service lower than other companies, serviceman (Lucas) was a no show. Since the estimated time of arrival was late afternoon/early evening, this left me with no other option for the day and today was one of the rare days that I had free to attend to things such as this. After I followed up with Lucas via text message, no response. Very unprofessional. read more

Eugene came and installed our range hood the day after we asked about it! He kept in touch well and texted when he would arrive. Installation was quick and easy and at an affordable price. We'd had this hood in a box for almost a year and we are thrilled to finally get installation off our list. Thank you so much! read more

Prompt, professional, and affordable. Appreciate the assessment and advice. I recommend YZ Pro.