Another fantastic service from Grainger. Starling answered my call and helped me sort through the products they carry to make sure I bought the right thing. I needed a food safe, high temperature lubricant for my oven racks. The racks have ball bearings and after cleaning they aren't sliding as smoothly as they should. Starling was very friendly and helpful. Definitely an appreciated professional. Thank you! read more

Customer service is excellent. Alicia , one of the staff who helped us was so helpful. If I can give her 10 stars I'll definitely do it.

Grainger can find/obtain almost anything. The personnel are friendly, professional, and knowledgeable.

Grainger Hawaii is known for offering a wide range of industrial and maintenance supplies, including tools, safety equipment, electrical and lighting products, plumbing supplies, HVAC equipment, janitorial supplies, etc. They cater to businesses and professionals across various industries. Definitely, more commercial than residential. read more

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I was in search for some work boats and the staff helped me with the information I needed. Although they didn't have what I was looking for. The professionalism and level dedication to ensure they helped me to the best of their ability was very surprising in a positive way. read more

3 to 5 business days. That seems to be the standard here on the island for shipping, two day shipping doesn't exist for us. I came here for some work related supplies. It's super cheap compared to the other places on Oahu. Online it wasn't in stock but and I came here to see if they had a substitute for what I needed. Plus to see what goodies they got. It's not hooky if work related. The store size is good for displaying items and there is two customer service area. They cover everything from power tools (electric or gas) to hand held. They have nuts, bolts, screws, fasteners, and if you can't find it there willing to help. They didn't have what I needed and the staff was able to order my items online and delivered to their store. Overall four stars. The place is clean and parking is reasonable. Now excuse me, since I'm in the area time see what other stores are here. It's work related. M read more

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Social Distancing has hampered your ability to just walk in and shop. You can drive in and take a parking slot to wait in your car until a spot opens to walk in and shop or talk to a representative about your needs. Overall good selection of tooling, accessories and work safety equipment in stock and on display here. Custom orders can also be made by friendly sales representatives. Masks, Social Distancing Enforced and Hand Sanitizer Provided here. read more

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Things to know - Drive up, wait for a worker to tell you where to park. - Wait in your vehicle and a worker will come get you when it's your turn. - Try to have an idea what you are there for. They have both a website and an app. - They can't sell certain things to you unless you have an account. - They don't take cash. That being said I was able to tell them what I was looking for. They pointed out what they could sell me. I grabbed it, paid for it and that's it. Some people might not like their safety procedures right now but it sure beats other places that don't always follow their own policies such as keeping their face masks on. read more

My dad needed some sort of spring, so we made our way to Grainger. There was a parking attendant, who told us that there was about a 20 minute wait to get in. Only 6 people are allowed in the store at a time, with a 15 minute time frame per person. I love the pre-cautions that this place is taking for COVID-19. I haven't seen any other place place such strict rules. We ended up going to Moanalua 99 once and coming back, in which the man told us we could now park, as most of the customers ahead of us left. however, only one person per family was allowed, so only my dad went in. We ended up not getting what we needed, as they only sold those springs in bulk and had to get them shipped from the mainland, but figured i would write this review, as I really appreciated all of the steps they were taking to keep people socially distanced and comply with the regulations! read more

Like a Grainger store anywhere they carry just about everything. How much everything? I went to the local hardware stores looking for an adapter for my kitchen sink faucet aerator that, thanks to German engineering, was a nonstandard and impossibly small size. No luck, but one of the clerks recommended a plumbing supply store. No luck there, but the clerk there wrote out Grainger's phone number and location on a little slip of paper. I called, a real human answered the phone, not only that but they took down my credit card number and said they would have it waiting for me when I got there. The store itself is huge, an oversized front desk area with a few hardware impulse purchases on the wall (padlocks, safety goggles, tarps), and a front service gate. "Here for pickup?" She called out from the counter as I was waiting at the back of the short line. "What's your name?" "We've got it right here" she said, then bounded out from behind the counter, dropped the box in my hand, and that's it. Nothing to sign, just walk in and out in about 45 seconds. Did I mention they have everything? They have everything. My item was on page 2706 of their .pdf catalog. read more

This store has a new covid policy so they act as if anyone that walks to their doors they tell us to wait outside and fill out a form for the part. You are not allowed to walk in the store for anything. Bad customer service as soon as we walked in. We got barked at by some lady that told us to get out. Super rude to us locals. I hope no one has to come here for any products. You will be greeted with a rude staff. If I can get this part I need for my hoshizaki Ice maker, I would. I would definitely recommend to go elsewhere for parts. Another person told me the staff is friendlier at the other location by a foodland dillingham. Don't come here unless you want your head chewed off by some skinny lady with black hair. read more

Grainger - Rude workers here! Terrible customer service! - Building Supplies Near Me - Honolulu, Hawaii

Aloha I am a local business owner and please beware. I received fraudulent charges from Grainger without my knowledge until my Bank notification. They double charged me for an item I purchased over a month ago. read more

I stopped by to get supplies for shipping things back to the states. This was my first time ever doing something like this. I was assigned a rep that was amazing. He was extremely knowledgeable and very helpful. He broke everything down and taught me how to strap boxes down. I was impressed!!!! read more

nevermind... im still mad but nevermind. i hope they work everything out. always decent service up front

Purchased an ADA grab bar for a bathroom remodel and due to COVID our construction schedule got delayed. Ended up having to get a different grab bar and because it was more than 30 days since we purchased the grab bar, Grainger would not give us our money back ($185). Explained the situation and was told sorry, we will not refund your money. Do not do business with these unethical folks. I'd give zero stars if I could. read more

I admit, they have just about everything you would ever need, and allot of thing you"ll never need. The store is very clean and bright. The prices are VERY high, but that is not what gets them a low rating. Every time i had gone there it has taken at least an hour of waiting time, and anothr30-45 just to get your order read more

Worst experience ever.. ordered some product on August 30 and was available for pick up on sept 12. Called first time on sept 13 and was told that the container came in and the products are being offloaded..called again on sept 16 and was told that my product has been offloaded and waiting to be checked in and will be getting an email confirmation but didn't get anything. Called today sept 18 and was told the container hasn't been offloaded and it will be about a week before it is ready? Are u serious? Can these employees get their facts straight.. worst experience ever!!!!! read more

They're great. If you pick up something big, they're happy to help load it. If they're busy, they still get to you quick enough to where it's still very convenient. They sell a lot of good things for disasters as well. First aid kits, generators, tools, clothes, etc.. read more

Went in this afternoon to buy only one item. After one customer was done I walked up to pay for the item. I was told I had to sign in because there were others waiting. Although some of the sales people were legitimately helping other customers, I had seen one other sales person talking to a customer who was leaning against the counter. As I passed by it was casual talk. Worst sales help ever. It was not like this before. They need a floor Manager on the floor so that the sales team can serve customers instead of socializing and wasting time. Serve one customer and when done, move onto the next customer once the transaction is done. I doubt that Grainger is not thinking of AI and automation. I understand Grainger Hawaii went through a layoff transition. Well customer service only got worst. read more

I have used granger for 20 years. Owning business they were a big part of keeping us going. The granger in honolulu is really, really slow. Even if there is only 2 or 3 people in the store I still have to wait 15 min to ask a question. I currently am standing with my ticket. There at are plunty of employees but we don't seem to be a priority. Wish I could get speedier service and be greeted with a smile at least. The employees look miserable. read more

It took a while but I got my item. The management was very helpful. I always wanted big nuts, Grainger didn't have it in stock so they brought it in for me. Not many places carry the 1 1/4" nuts. read more

Thought this place was like a hardware store. Nope you better have model numbers ready to order. read more

Customer service sucks, very slow, I was ignored by two workers on the floor, why have a number system if they don't use it? Was there for over an hour and was waiting for help 90% of the time. read more

I just came from this place today. Super bad service. As a business owner I know customer service should be on point. I just went in to ask a couple questions about starting a commercial account. The representative there was like he didn't want to be even at work. As I waited in line he ignored the customers question ahead of me , almost rolling his eyes, but caught himself. When I got to him to ask my questions he just pretty much said he didn't know anything about that, or heard about staring a commercial account. I had to engage him as I wanted to learn more on starting this account. But it was too discouraging even to even talk to him, no emotion, no smiling, and no personality. If you don't want to be at work you shouldn't. Especially being in customer service. read more

Absolute laziest workers at this location. No friendly person was to be found. I was ignored for 10 minutes after entering the store. I had to ask for help and then was given attitude and no respect for the order I already had placed. Complete imbeciles with nothing between the ears. But hey what do you expect from islanders who don't graduate high school? read more

B2B where you can get all your products you need to maintain and operate your facility. Safety items. Grainger is the largest Safety distributor in the Nation! Customer service is top notch! read more

I came in for a mop head because it was on the way home. These guys are doing a lot of other stuff, like A LOT. But I got my mop head for a really good price (and it was the super deluxe one) and the store was clean organized, and easy to shop. Oh, and you can get ANYTHING there, any time. So, bonus. Score!! read more

This facility has all types tools to choose from. If you are trying to get a specific type of tool, they probably have it. They have a staff who works diligently with customers who are looking for products. They have all types of brands, Proto, Klein, you name it. read more

This company is not for the amature. It's a professional site for professional businesses who need specific parts or equipment for commercial and industrial applications. You research what you need, locate it in their on line catalog, (which also gives you the manufacture's model number if you need to search the manufacture's data base for more detailed specs to the item), then call them with the catalog item number, and it gets delivered to your door step via ups. For larger items, they arrange the freight delivery. It saves time running around and they carry an amazing arsenal of parts. It's simple, no bullshit, and, (for the professional) it doesn't get any better than this. read more

they have the product on line but to pick up at the store takes forever , I ordered a welding jacket and it took me three weeks to wait