Our washing machine recently went on the blink. We've also had our dryer for a number of years also…read moreand wouldn't have been surprised if it had gone the same way too. Okay, time to buy a washer and dryer, as major appliances these days have a short life and not worth repairing. My stress level rises, as there are limited stores that stock major appliances and need to order from the Mainland, which will take days. Until we found the Costco Wholesale Home Showroom in Pearl City, which opened on 10/11/24. It's a brick-and-mortar store that took the place of the Sears Distribution Store where you can browse in person of large furniture and equipment items. Hubby knew what he was looking for, as he tried to do his research in knowing which brands to look for because of various reasons (hard to find parts, product problems, etc.). He was looking for the Maytag brand. Costco has some special rules in selling its furniture and large appliances: * Costco Wholesale membership is required to make purchases. As soon as you enter the Showroom, you must scan your membership card against a machine. * The showroom allows for a number of large items (TVs, furniture, appliances, exercise equipment, outdoor furniture, couches, dining tables, bedroom furniture, beds, washers/dryers, refrigerators, massage chairs, credenzas, etc.) to be placed in one area to be sold. The regular Costco stores lack the space to store large furniture and equipment for its members to view them all at one time. The showroom interior is spacious, clean, and air-conditioned. * The showroom requires you to order items that are delivered with an estimated delivery date to the member's address, installed as needed, and the initial item hauled away. There may be shipping, delivery and hall-away fees. (For a washer, I was quoted a shipping fee of $29, which was nominal.) Prices appear reasonable. This contrasts with the regular Costco stores in that if you purchase a large item such as this, you haul it away on your own and dispose the initial item on your own. We often wish we could purchase large items this way; however, because we don't own a truck and are elderly, we would have to bother family members for assistance. Delivery occurred without any hitch. Costco provided the Board of Water Supply's Water Sensible Rebate Program application for completion. * The Showroom acts as an online shopping account. One could make purchases and place orders at home using a computer. The Showroom has staff to assist if needed. As hubby and I are technology challenged, we welcome the assistance of staff to ensure that we ordered correctly. Our experience with the Costco staff, Leanne and Maddy, was extremely friendly, patient and helpful. * Hours of operation differ from regular Costco Wholesale stores. The Showroom hours of operation are: Mon closed, Tues to Sat 10a to i6p, and Sun 10a to 5p. There are no Executive Member hours from 9a to 10a daily. Living on an island has its drawbacks, as there are limited stores where you can purchase furniture and major appliances. Glad that Costco has established a Showroom on Oahu that has reasonable prices and is convenient for its members to purchase these items without having to haul it away on your own and dispose of the non-working items.

The delivery team arrived approximately 40 minutes late without any notice or communication…read more Immediately upon arrival, the driver stated he was "not happy" and began arguing with me about the delivery before even making any meaningful attempt to move the refrigerator. The refrigerator was supposed to be delivered upstairs into my home, and the stairs were clearly disclosed in the delivery instructions ahead of time. One of the delivery workers stated that the refrigerator could potentially be brought upstairs, but the driver refused to even attempt the delivery. The refrigerator was never removed from the dolly, lifted, repositioned, or properly assessed for delivery. The driver repeatedly stated he was not going to move it at all and left the refrigerator sitting in my garage. During the delivery, I contacted Island Movers customer service and spoke with an employee named Cece. I found her behavior extremely disrespectful and unprofessional, as she laughed during the phone call while I was trying to resolve the situation. I was shocked by the lack of professionalism and concern shown throughout the entire ordeal. In an effort to help complete the delivery and eliminate liability concerns, I even offered to sign a waiver accepting responsibility for any possible damage to the refrigerator, floors, or property. Despite this, the driver still refused to make any attempt whatsoever to complete the delivery. I had to take time off work for this appointment, only for the delivery crew to essentially refuse service after arriving. The refrigerator is still sitting unusable in my garage due to their refusal to complete the delivery. I am extremely disappointed that Costco contracts with a company that operates in this manner.

Reached out and got an immediate reply that they could come the very next day to fix a countertop…read moreoven. Very very responsive. The cost was $89 for the visit... they are mobile and do not have a shop, so they will come to your home, which is super convenient. Highly recommended.

YZ Pro responded quickly to my Yelp inquiry. They charge an $89 diagnostic fee, which is applied…read moretoward the final invoice if you proceed with the repair. They were very punctual with appointments, actually arriving early for each visits. They give you a heads up when they are on their way. They worked with me on a holiday (new year's day) and weekends. My dryer was stopping mid-cycle. During the first visit, Sergey diagnosed the issue as the timer and replaced it. Unfortunately, that did not resolve the problem. After I contacted them again, he returned to recheck the dryer and was able to identify the actual issue, which required ordering an additional part. The part took about a week to arrive, and although I did have to follow up, he returned at a time that was convenient for me and completed the repair. My dryer is now working properly. Overall, YZ Pro was professional, friendly, and made a genuine effort to accommodate me and see the job through. Their pricing is on the higher side, but they ultimately resolved the issue and completed the service.

Sid is very knowledgeable and professional. Showed up promptly and assessed my appliance although I…read moreneeded to replace it unfortunately. I was bummed he still charged me $130 assessment fee.

I called Akamai Appliance because I found Sid so reliable. I had an old kitchen drop in stove. The…read morenew stove is bigger. Sid uninstalled the cabinet, first taking off the granite. He had to take the old cabinet to a cabinet maker and remake the cabinet 9" smaller. Sid made all of the arrangements. He cut the granite with a saw and regrouted and caulked the countertop. It's amazing and he save me lots of money by replacing the stove with a newer, better model. Call Sid. He is your guy.

This was sitting in my drafts for a while, like for only 2 years and some, cause I've been so ADHD…read more Our sucky a$$ Maytag Bravos XL top-load washer failed (unresponsive control panel) and I was hand washing clothes for days. I got tired, literally, and desperately cried for help but my husband was like,"Nah, do your work you so called homemaker. The clothes aren't gonna wash themselves." JK. He never said that and I never asked for help. I did some reflection and thought about how this is normal for some of our family in the P.I. In that moment, I felt grateful to even have owned a washing machine. I hand wash my delicates, but that's an occasional thing and this handwashing method for a volleyball team household size was becoming a thing. Not having a functioning washer taught me that I'm not cut out for third world country life. I really needed our washing machine to be replaced pronto. I've always loved the top loaders that had an agitator. It cleans so much better than the BS HE washers without 'em. I absolutely did not want another Maytag unless it was the 575, which has recently been discontinued and replaced with model MVWP585/MVWP586. I knew of Speed Queen because I've seen them before. I did research and my heart was set on getting one. I called another company that supposedly carries them to be told that they'd sell to me only if I had a laundromat (*fingers crossed* maybe in the future). Newtown was second on the list so I contacted them. It took many attempts to reach someone as their line was busy. When I finally got through, I spoke to Mabel. She told me they had ONE LEFT and it was the model I wanted (TC5). I asked if she could hold it for me, pulled out cash (I initially asked if I could write a check or pay w/a CC) and headed there in heavy westbound traffic to pay for it. Didn't bother with browsing the showroom, but it seemed like they had a good selection. Before collecting payment, Mabel showed me the Speed Queen and briefly went over the important stuff + gave me some tips. I don't have much to say about the delivery part besides that Carl did come within the specified time window. He was only able to drop it off downstairs. My husband and I carried it up ourselves. Carl did mention that he could've hauled our old one away but it wasn't ready. If I knew, I would've prepared it for him. From my understanding, they were no longer interested in carrying Speed Queen because the demand wasn't high while the shipping fees were. However, it sounded like they'd be willing to order it for you. It would cost ~ $2k If you want a Speed Queen, give them a call. Things may have changed since. 2 years with mine and I'm still happy as ever! Anyway, so glad to have had the privilege of working with this local, family-owned business.

Owner came out to our home. Quoted $125.00 for service call. Washer is 1 year old. Diagnostic by…read moreowner/technician stating motherboard of washer out. Asked for a quote for parts! At the end of 15 minutes after diagnosis- paid his bill of $194.20. I was appalled and questioned the bill but paid it anyway as I thought it would be a credit of some sort when technician would do a call back of service. No call back with quote. Next call back was I have your part 7 days later with a bill that would cost us $611.70. I immediately cancelled his service and told him not to come to our home. I can buy a brand new washer for that cost! Be aware of businesses that Rip Off local clients. This is shameful with no integrity!

Truly amazing !! I contacted one of the owners by Cell Phone and he came right over, figured out…read morewhat the problem was with my washer fast, and didn't ask for a huge deposit the part he was gonna to go buy. No dishonest "flat rate fees" didn't even ask for a deposit or a "show up fee." He came back the next morning and installed the part into my washer. This was an honest person charging an honest rate! My washer had made so much noise since it was new. It was horrible, but the new part he installed totally got rid of that noise. Bonus! Recommend X2000000

Like others I use Yelp to find services that I need around the house. I had an issue with my…read morerefrigerator and needed help. I submitted a request and got a prompt response. He came out that day to take a look. He did some checking and determined what the problem was and said he would get back to me. He responded to my text that he would check on the part but after that got no response. I texted a couple more times but finally gave up. I don't like to give negative reviews but I think it's fair that I give both positive and negative reviews when warranted. I guess he might have gotten busy and just couldn't get to me but I would have appreciated him letting me know.

Lance at Apex Appliance is the best! I love supporting local businesses and you can tell Lance has…read moreyears of experience. He's honest and realistic and super friendly. He fixed a broken drum in our dryer, but told us our washer wasn't worth the cost to fix and suggested we get a new one. Scheduling is easy via texting and he has always been right on time. Can't recommend them enough!

No follow up after one month.. got a call indicating that part was ordered by Lance but I received…read moreno calls after the initial call. No follow up from anyone else. Terrible customer service... cannot imagine how they still have a sustained business. Will not ever use them or recommend them to anyone.. They did a disservice to me and my family. I feel like I should be compensated for the worst service I have ever come across locally.. they must have closed their doors. Which would be about right

David is just the best! He came the day we called, assessed the problem, ordered the part and even…read morecame to install it on holiday because shipping had caused a delay. I highly recommend him and will definitely use Sifu Systems again if we have an appliance break down!

David was honest and knowledgeable with his diagnosis and offered several options for fixing my…read moredryer. He's super down to earth too. His diagnostic price is the same as most places. I would recommend him if you're looking for a competent mechanic to fix your appliance.

Best Buy Aiea is across Waimalu Shopping Center and next to Harbor Center where Goodwill & Cutter…read moreFord is. Open daily 10am - 9pm. I mosrly go there for computers, camera equipment,TV's & games. I've never bought any of their home appliances, but they have a quarter of the upstairs floor of selection. The store will price match their online prices so if you don't wanna order online, you can still purchase in the store showing them the online price to get the price lowered. If you do buy online, they conveniently have pickup ready in an hour if it's available in store. They can ship to store too. I grew up in Aiea so went there for many years (especially since Circuit City closed...yes decades ago lol) so I've seen how things have changed thru the years. Currently it's easy to find a helpful employee in whichever store section you're in. They can even ring you up from those sections instead of going to the front checkout. I'm in and out quickly, able to find what I need or ask someone to help, unless I need to make a bigger or Important choice then I'll spend more time seeing my options or asking questions. Geek Squad is another issue. It can be pretty hard to make an appointment online or by calling, I find it easier to just go in the store but if there's no availability you still gotta make an appointment. As for parking, there's a whole row of handicapped stalls that are never even close to full while most costumers circle around to the next row over. There's 3 curbside order stalls on the left and more parking. To me, it's easier to park on that side if there's no open stalls in the 1st row. There's also a bench outside under a tree for shade if you're waiting. There's a pretty good auto shop (Auto Repair of Hawaii) that does safety checks if you go straight back instead of turning into Best Buy's lot.

Our washing machine and dryer needed to be replaced. We no longer had the option of buying from…read moreSears. We stopped at competitor HD and waited without assistance or employee around. After several minutes we left. Next we came to Best Buy. Store opened at 10 am so we entered once doors opened. I asked the closest employee, where do we find washers and dryers? She said go up the elevator and make a u-ey to the left. Hooray spotted a man sitting behind a desk. I by passed the stacked ones and started to see the features of one when Shaun appeared and asked if I had any questions. I asked him which one was most recommended with least amount of repairs. He said LG had the best record and was the one I was looking at. I asked about a dryer but none on floor. I checked on availability and wait time. Okay, let's do this. I signed up for the reward membership and their credit card because you can get $150 back plus take 18 months to pay. Hubs wanted me to take their Visa card instead but I rather build up my airline miles on purchases. Our washer and dryer bundle should arrive and be delivered on April 11. Never knew how important these appliances were. Guess I took them for granted cuz I use them daily. Very glad Shaun was so friendly, product knowledgeable, and processed the sale so quickly. I even purchased the 5 year warranty for the coverage.

Robert is friendly, honest, professional, and thorough. Received same-day service on our dryer…read moretimer replacement. Appreciate his communication via email when the appointment is scheduled and keeping in touch during the process, texting when heʻs on his way, and cleaning up after the job. I appreciate the online invoice and payment process, itʻs very convenient. Trustworthy, he communicates the part pricing and availability of the part so that we are aware of his estimate for the work to be done. Quality and efficient work.

Robert to the rescue! After a bad experience from a well known appliance repair/maintenance…read morecompany, I contacted Robert, connected on a Saturday evening, and had an appointment for the following Monday. He made fast work of the repair of my dryer and with a reasonable cost. Robert is also very personable. I highly recommend him.

Timely, professional, knowledgeable, pleasant a pleasure to work with…read more Andy is a gem! Good quality, good value. You won't be disappointed!

A/C appliance addressed the issue with my parent's washer and explained the problem to them. They…read moreresponded with a quote in a timely manner and showed up within the time frame they gave. They quoted a price less than other companies and did not take advantage of my elderly parents. I definitely will call them again when needed! Thank you A/C Appliance.