We've been working with this appliance vendor for a while now, and they've consistently delivered great products and even better service. What really sets them apart is the customer support especially Mike, who always goes above and beyond. Mike is incredibly responsive, knowledgeable, and genuinely cares about making sure everything runs smoothly. Whether it's helping us find the right appliance for our customers, answering questions, or handling any issues quickly, he makes the whole process easy and stress free. It's rare to find this level of reliability and personal attention these days. Highly recommend this team if you're looking for quality appliances backed by outstanding service! read more

HIGHLY RECOMMENDED !!! I purchased a washing machine several years ago when the pandemic was still going. Back then they were in Kalihi near Honolulu Community College. It was delivered and installed as well as hauling away the old washing machine. The delivery and installation went smoothly so I decided to buy a stove this time around because I was very satisfied with the past purchase. Once again everything went smoothly from the purchase to the delivery and installation. The guys that delivered and installed were friendly and proficient. If you want a worry-free experience you might try Pacific Appliance. read more

First of all, always support your local businesses. They truly saved us headaches that Home Depot was creating for us (also, it's not the home depot workers fault, it's the company). Lance is the absolute best! Our gas dryer of 18 years finally died and even with the warranty, it was going to take months for service to fix it. Me and my Mom decided to go to Home Depot (checked Lowes and Best Buy too) to grab a gas dryer and unfortunately, there were none on island so they would have to ship to the mainland but it was faster than getting someone to fix our dryer (or so we thought..) So we go through with purchasing and the delivery was going to be February 13, 2026. Mine you at the time, it was December 27, 2025. Come that week of the dryer being delivered, it got delayed to the follow week on February 19, 2026. What's another week right? Boy were we wrong. It got delayed AGAIN till March 27, 2026. We've been washing clothes at home and drying them at the laundromat and couldn't handle more delays so I did my homework and found Pacific Appliance Group online. Saw they carried gas dryers and gave them a call. Lance picked up the phone and explained my situation and without having me to ask, he told me that he'd call me back in 5-10 minutes to see what they have on hand and really appreciated that. I was honestly taken aback since that isn't the norm in those big box stores. Got the call back and thankfully there was 1 left and he emailed me all the specs. Delivery date would be February 27. Told him let me let my Mom know but to place it on hold. Mom said yes and we went down there in person to seal the deal. Let me just say that Lance really went out of his way to ensure we got what we wanted and the best part they were able to do haul away, drop off, and install! Home depot was only going to haul away and drop off. Not only that, their prices are very similar to the big box stores if not a little more cheaper or a tiny bit more expensive. Nothing outrages. Also if you didn't know, those big box stores have 3rd party companies majority of the time to deliver, haul, and install. With Pacific Appliance Group, they have their own crew and they were so fast with everything! Been recommending them to everyone since everything went soo smooth! Will definitely get my appliances with them going forward. read more

Jr. And his crew installing my New Stove...Excellent Customer Service, Making sure everything is Working. Aloha, Derek read more

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Arvin and Kaison were awesome! They got our French door frig into our old doorway house with no issues. Appreciate their hard work!!

Arvin and Kaison, the two young men who delivered and installed our washing machine, were amazing. They were helpful, knowledgeable, friendly, and went above and beyond to insure we were satisfied. We certainly were! read more

Over a decade ago, Mike helped me with a client, and from that point on our company decided we would send all of our appliance business to him. No matter where he has worked over the years, he has consistently proven to be one of the most caring, accommodating, knowledgeable, and vital partners in our home-building process. We complete several projects a year, from demo/rebuilds and additions to renovation/remodels, and Mike has been absolutely instrumental in assisting our homeowners with their appliance selections. His guidance, expertise, and willingness to go the extra mile have made an enormous difference for both our team and our clients. He brings a level of professionalism, responsiveness, and reliability that is incredibly rare. We know that when we send a homeowner to Mike, they are going to be taken care of with patience, honesty, and genuine attention to detail. Time and time again, both past and current homeowners building with us have shared how helpful and impactful Mike has been throughout the process. He takes the time to truly understand each home and each client, carefully considering how appliances will function within the space while also keeping efficiency, long-term reliability, and cost in mind. He doesn't just sell appliances...he helps design kitchens and homes that function better for the people who will live in them. Mike is also incredibly approachable and easy to work with. Our clients consistently mention how comfortable he makes them feel, how clearly he explains their options, and how much confidence they have in the decisions they make after working with him. His ability to balance technical knowledge with a personal touch is something that truly sets him apart. Mike is now at Pacific Appliance Group, and we couldn't be happier to continue working with him there. Pacific Appliance Group has been wonderful to work with, and the owners, Garret and Ayako are amazing--professional, supportive, and clearly committed to creating a great experience for both builders and homeowners. It's clear that the company values the same level of service and integrity that Mike brings to the table. Speaking on behalf of our entire company, and the many homeowners we've worked with over the years, Mike is simply the best. His professionalism, dedication, knowledge, and genuine care for every client make him an invaluable resource to our builds. We truly cannot recommend him and Pacific Appliance Group highly enough. read more

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Today's visit was to install the knob on my new dryer; it arrived without the knob, but they took the knob from my old dryer as a temporary fix. A knob was ordered and delivered this week. I was not expecting Junior and his co-worker until after 3pm. Since my "job" was relatively quick, they came earlier, which I really appreciated. My dryer now looks complete with the new knob. read more

Scot took great care of us. Great Service. Delivery from Francis and Junior went smoothly. read more

Thank you Hush and Arvin for your professionalism in delivering and installing our new refrigerator in the rain today. Arvin measured our doorway then removed the doors on both the old and new refrigerators in order to get them both through our door safely. When they tried to move the new refrigerator into the existing space, it was 1/16"-1/8" too narrow on the bottom. So while my husband removed the baseboard on one side, they reinstalled the doors on the new refrigerator and set up the freezer section. They then helped us reuse the glide guards we had under the old refrigerator which helps us old folks move the loaded refrigerator in case we need to get to the water line in the back, only to find out the refrigerator is now 1/8" too tall. So they had to slide the guards back out. Thank you again Hush and Arvin, for being so nice and patient with us kupuna during our installation! read more

Worst company ive ever dealt with. Clearly condensation left on the floor in my brand new unit. Called and reported on the portal to get it fixed. No follow up report 1 week later so I called the company and they said there was no condensation on the floor and they pulled my fridge everything was fine. The photo seen was from today just literally 15 minutes ago. Also they left my light on so it was on for at least 5 days. Not a company I would trust. Update after 5 days : Kristi Uehara apparently their project manager blatantly lied to me today. She claimed that my building management team also agreed that there was no condensation. Upon calling the building management they claimed to have never entered my unit and only allowed Pacific entry. Moved the fridge and also noticed dirty handprint on the wall. All this was also documented by my building so they could not accuse me of lying as my experience has been all lies to cover their tracks. Fingerprint picture has been added for reference. Owner Garrett was very friendly and professional. Maybe if I spoke to him first this could have been prevented. He claimed that Kristi had misunderstood or mistakenly made these claims however there is a 0% chance that could happen. If you like getting lied to and cheated of your valuable time, then this is the company for you. read more

Pacific Appliance Group - Appliances Near Me - Honolulu, Hawaii

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When my refrigerator died, I found Pacific Appliance Group had the one I wanted in stock, when other big box stores did not. I signed my order at 11:30am on Tuesday, and a new refrigerator was in place already cooling less than 48 hours later. The salesman was knowledgeable, and the delivery guys were on time and good at their jobs. I definitely recommend this company for their good service. read more

Went to the new location for the first time and it's much more spacious with ample parking and a nice layout. Picked up a kitchen aid refrigerator and our salesman, Lance, was very helpful. This was our third experience purchasing appliances with Pacific Appliance and each time they were helpful and professional. Lance coordinated delivery with Premium Installation since ours was a built in and this crew was amazing. read more

Delivery person called when they were nearby. They were very careful bringing in the refrigerator. They set up the machine quicky. Gave us all the paperwork. Cleaned up all the plastic sheeting. They were both very polite and answered all my questions. We will definitely consider them for our next purchase and bypass the big box stores. read more

Big shoutout to Jr and Arvin from Pacific Appliance Group! They came by to deliver and install my new fridge, and they were awesome from start to finish. They carefully got the old one out, brought the new fridge in without dinging any walls, hooked everything up, leveled it perfectly, and made sure it was running before they left. Super friendly, super efficient, and just really easy to work with. Thanks Jr and Arvin for making the whole fridge install a breeze! read more

Pacific Appliance Group - Whirlpool Fridge - Appliances Near Me - Honolulu, Hawaii

Reba is such a professional. The products you sell, is what what we trust. We will continue our purchases from this amazing place; ... Great value!!!; amazing people! read more

Pacific Appliance Group is an outstanding company. I called to see if they had a replacement for my washer dryer. Lance in sales was exceptional. He was easy to talk to, accessible, very responsive, knowledgeable and provided a professional quote very quickly. I called on a Monday and my replacement was scheduled delivered and installed (including removal) the same Friday. The installation and removal went very well & way beyond my expectation too. Francis and his associate arrived on time, careful to keep condo clean, highly skilled & efficient in removing and installing a stack washer dryer in a tight space in my condo, respectful and nice. They even removed the bathroom door and closet door to gain access. I could not believe everything was done within an hour!!!! My property manager uses them for my rental property and so I decided to give them a try for my condo/residence. If in need of an appliance please do not hesitate to check them out. I am quite sure you'll be impressed as well. read more

Very happy with delivery of new washer & dryer plus pickup, disposal of old washer & dryer. Delivery guys were A-Ok from contact, arrival, removal of old & installation of new. i would definitely do business again w/Pacific Appliance Group. read more

Pacific Appliance Group showroom has an excellent selection of refrigerators and ranges. From Lance the Salesperson, who was very friendly, no-pressure, informative and key to helping us choose a refrigerator and range, to the delivery gentlemen, Arvin & Junior, who were both very friendly and professional, our overall experience with PAC was top notch. If I need appliances in the future I will definitely return. read more

Lance was amazing. Answered all my questions, very personable and great customer service!

Junior and Kaison were both friendly and professional! Kaison is a good assistant as he helped Junior remove the old washer and loaded it up into the truck! Junior installed my tenant's new washer quickly and efficiently attaching and tightening the hoses and making sure the washer was balanced and working before they left! In fact, Junior even swept up the trash that was hidden behind the old washer! Keep up the good work Junior and Kaison!! read more

Arvin and Styles delivered my mom's new washer and dryer and were efficient, courteous and professional. They were early for the appointment and made sure everything was installed correctly and neatly. The whole experience with Pacific Appliance Group, including our sales experience with Mike, was a great one. read more

Needed an apartment style washer/dryer - stacked. Met with Michael Viernes and he had all the answers. Ordered it on the spot including delivery, installation and removal of the old unit- 2 days later the truck is at my house. Leonard, Hauch, and Kaison made the delivery on time, removed the old unit, brought in the new unit, installed all the hoses, stacked it up, plugged it in - and eureka!! Everything works!!! Fantastic!! read more

We received exactly what we wanted in the way of a new stove and tall refrigerator. The company let us know when to expect delivery and installation and they kept to that schedule. They let us know when they were 20 to 30 minutes out and arrived within that framework. Professional gentlemen, courteous, incredibly strong and capable, even with a very narrow 16 step stairwell to navigate up and down with heavy appliances. They were both very organized and worked with little disruption to the household in the process. We were very impressed and will be happy to order from you again! read more

Service was excellent from start to finish. We were in a rush to get a new refrigerator & Pacific Appliance Group was the one that could deliver it within a few days. Reba called me back & was very helpful. She found the model that fit my mom's needs. The delivery technicians, Arvin & Jr. were personable & professional. They were very careful in handling the refrigerator & even polished it before they left. read more

Michael Viernes had excellent customer service. He has many years of experience and was very knowledgeable in the products for sale. I will definitely do business with them again. Thank you. read more

junior and styles arrived early and installed refrigerator quickly and hooked up the water line and cleaned up after they finished. Very friendly service. Very satisfied read more

Excellent service! Respectful of property and friendly. I like that Pacific Appliance has their own delivery service and we did not have to deal with a third party. read more

Delivery & Installation went well. Arvin & Style are well trained employees. They were personable, professional & informative about the product. Support local businesses. read more

Junior and Stiles removed the old refrigerator which was huge and brought down the new fridge. We live on Maunalani Hts where it is hilly with 25 stairs going down to the house. They did everything with care not to scratch our new kitchen floor or scrape the walls and new cabinets. Awesome job from start to finish! Very experienced! read more

both technicians provided excellent service - they worked extremely hard having to overcome a steep driveway. We are very thankfu!!!

Need a new washer and the staff was great and process from purchase to delivery was seamless and efficient. Thank you Lance!

Friendly local style plenty of aloha very knowledgeable. Other than being a little tardy they still get five stars.

July 7, 2025 -- The service with Pacific Appliance Group is outstanding. In 2022, I bought a 48" built in combo refrigerator/freezer and just recently I bought a combo built in oven/microwave. Scot Nakasone, sales representative, serviced me in purchasing the combo oven/microwave. He was very informative, friendly and patience in helping me make a decision on which product I should get. In addition he worked with a private installer to have my old combo oven removed and then install my new combo oven. I certainly do appreciate having Scot as our sales representative for his honesty, follow ups and professional friendly conduct. He did an outstanding job! MAHALO, LYNNE S. read more

David and Hersh were both fast installing my fridge and did a great job. Definetly would use them again.

Order of our drop in stove was just yesterday! Service of delivery was on time! Most of the wait was with back order ! It finally arrived a little over two weeks! The installation was very good! by their installation contractor! read more

Pacific Appliance Group - installation of drop in stove and exhaust hood! - Appliances Near Me - Honolulu, Hawaii

Service was great. Very quick delivery. Delivery personnel were very courteous and friendly.

Junior and Tyson arrived on time after notifying me that they were on their way. Junior greeted me with a smile and handshake. They installed the dishwasher quickly it is up and working smoothly after a quick demonstration from Junior. They cleaned up were so respectful and professional and kind. Thank you great jo read more

We purchased a washer and dryer from Pacific Appliance Group last week via a telephone call. We were very pleased with how smooth the process was. The Sales Manager, Mike, provided excellent advice. The two guys (Arvin and Tosh?) who hooked up the new appliances up and hauled the old ones away were efficient and polite. read more

Very positive experience. The sales person provided a lot of information. The delivery person, Leonard, was very helpful in explaining how to use the washer/dryer combo. He didn't leave until he was sure we understood & didn't have any questions. Kudos read more