I had a great experience purchasing my refrigerator from this appliance shop! The customer service was excellent, and communication throughout the entire process was very clear and straightforward. I felt confident that I was getting exactly what I was paying for, which made the whole experience stress-free. They were also very efficient, fair, and willing to work with me on the price. I really appreciated the opportunity to bargain and felt like they genuinely wanted to make sure I was happy with my purchase. read more

Great place to shop for appliances! They have a nice selection, good prices, and the service is friendly and helpful. Definitely worth stopping by if you're looking for a good deal! read more

Have replaced many major appliances from the Discount Store when they were located on Pensacola Street and now located on Sumner Street. Service was always good with the owner and now Lito, who I feel is knowledgeable and very helpful and even after the sale you can call him and he'll help you any problem you have with an appliance you purchased from them. Their delivery, installation and haul away are great too! I would definitely recommend them. They are truly a local company and won't nickle and dime you. Looking at the reviews not sure why they receive so low stars? read more

You will pay full retail price for "free delivery" and you will get charged for "haul away". I needed to get a replacement water filter for the Whirlpool refrigerator I purchased there. They did not have it in stock and they said initially to give them a week for it to come in. It has been 4 weeks and I've called them numerous times only to be told it has not come in. Finally, Lito said he would give me the one from the store display refrigerator. This tells me if you need something urgently, don't expect a quick and timely response. read more

If I could give zero stars I would. Terrible service , so slow, cannot even get the time on time. Ordered a stove on Tuesday all paid, came to pick up on Thursday and they didn't even have it ready. Please do buy your appliances elsewhere don't even bother coming here. read more

Used to be good but now have some of *Highest Prices* compared to the big box. Not as Friendly as before. Also seems like theres some kind of disconnect with the delivery people and Lito. He charged me an arm & leg for delivery. If that's the way they're gonna be i'm fighting back, No More. I'm Done. read more

Do not trust this guy he is a rip off "LITO" he finds the cheapest item to put into your house. My washer broke within three months and then to get someone out to fix it took four months to fix he would not help facilitate the repair man coming to my house. He chooses the cheapest slowest inept company to help fix his broken appliances. I would not recommend anyone go to his store to purchase anything he does not stand behind hisequipment that he sells to the general public. read more

Yes, there's bargains. But, you will pay a very high price if one thing, any little thing/s, go wrong. You will get NO help. They will quickly ghost you. NEVER answer the phone and No VM!!! Really, really bad sign. NEVER reply to emails - again, REALLY bad sign. Purchased full kitchen suite (BEFORE I read the review - Bad on me.) Recv'd recpt listing maker and price but NOTHING else. Requested Model and Ser #'s by email (did I mention they NEVER answer the phone?) FOUR TIMES. NO reply. Cancelled charge. You MAY get lucky but if ANYthing goes sideways - you will be F'd. read more

Awful, rude, disorganized, will take your money and then just ghost you. It's like dealing with an entire circus over the phone. I don't know how they're still in business or who would ever go back to them. Buying from them was an absolute never-ending nightmare and I wish we had never gone to them in the first place. read more

Wow, you either hate Discount Store or you love it, based on reading the reviews. I guess I haven't had a bad experience here, but I wouldn't say that it's a 5-star place. So far, we have purchased a dryer and a refrigerator, and both times we have had great service and fast delivery. The owner Mike helped us today buy a refrigerator for my in-laws. It was about 30 minutes prior to closing and no one else was in there. Mike showed us what he had in stock and steered us away from the grossly big 27 cubic foot models. He correctly recommended a smaller 22 cu. foot version which we purchased. Delivery is scheduled for Tuesday, 2 business days from our purchase date. Not bad. Delivery and installation are "free," but if you have the time to shop around you'll find that Discount Store does charge a little bit more and then include the "free" delivery in their prices. As far as we were concerned, it was a wash. I like that they delivery pretty quickly. Their delivery folks did a good job with our dryer. I hope I never get the delivery people mentioned in other bad reviews. I think you just need to monitor them carefully while they are delivering your item. read more

My refrigerator (11 years old) died August 27, 2021. I immediately shopped Lowes, Home Depot and Best Buy. First, I could not buy anything on the floor, all had to be ordered. And, almost all were stainless steel and I did not want that. Also, I had to have a counter width depth. So, I went to The Discount Store on Pensacola. Looked at various refrigerators. Explained to the man at the desk that I wanted white, the size, etc. He showed me a Whirlpool that was a bit smaller than my old one. He checked on his computer and told me it would be on island on or about 9/1. He was close, considering Labor day, etc. On 9-14, 3 men brought the frig. One man put it together, arranged the shelving, etc. Now, I have had a good look at the frig. There is a dent on the left side near the bottom that I did not see. Also, there are tiny pieces of plastic sticking out of a couple areas and I'll have to figure out how to remove them. Also, there are few pieces of tape on the right hand side I'll have to remove. And,one gouge on the right hand side of the hallway entry, near the bottom. Both Home Depot and Lowes offer free delivery and $25 to remove the old appliance. Discount Store charged me $150. In hindsight, I should have gone back to Lowes or Home Depot, ordered the same frig from them and hoped for the same time frame of delivery. But, they could not guarantee a date like Discount Store. Living without a refrigerator or freezer, is horrible. So , I paid the price. I have a new frig. Would I do business with them again? No, not unless I would be forced to do so. read more

Arrived in Honolulu and found that the refrigerator in my condo was not working (6 year old Bosch) on Memorial Day. Found 3 different models that would fit in space and all in stock. Purchased, delivered and installed in less than 24 hours. Service was outstanding. Highly recommend. read more

I tried to buy local and support this small business. That was a very big mistake. From the beginning the ice machine didn't work. They came out and said it was a problem with the water line. I was able to figure out it was not the water line. They said they would send someone out to fix the problem from the store. That person can out for 5 minutes and didn't fix anything . They told me they would call someone else who could replace the ice machine. We have waited over a month and had a repair person cancel 2 times. The issue is not resolved. In Addison they are very unorganized. DO NOT BUY FROM THIS BUSINESS! read more

Good customer service, Wide selection & Fast Delivery... I Received My Washer & Dryer the next day , definitely I will be back For More Appliances in the near future...Thank You read more

Bought a new refrigerator for my rental unit because the big box stores didn't have the right size available. Paid $45.00 for haul away of old refrigerator and $80.00 for delivery because I had 10 steps even though they advertise free delivery. During delivery, a piece of my newly built steps was gouged out and the refrigerator was dented. While putting on the handle, they scratched the front of the refrigerator. I called the store and they told me to send pictures which I did. They never called back so I went to the store and asked for a new refrigerator and for a repair of the stairs. The owner of the store, not Lipo, told me they would only take the refrigerator back if I paid for picking up the refrigerator and also paid for delivery of the new refrigerator and that they don't repair steps. After saying I was going to report them to consumer protection, he changed his mind and credited me with the $80.00 delivery fee and $50.00 for the damaged stairs and said he was going to take the money out from the delivery guys. I do not recommend during business with this company. read more

The Discount Store has the absolute worst customer service. My wife and I ordered an upright 18 cubic foot freezer for 942.36 on May 2nd, 2020, and was told that it would arrive at the end of the month. I called at the beginning of June and was told that it was delayed due to COVID, and was told it would arrive the next week. I called again in a week and was told that it would be at the end of the month. If we wanted, we could change our order to a smaller chest freezer. We sent an email inquiring about the order on July 8th and never received a response. I called on July 18th and was told that it would arrive in a week. Finally called again on July 30th and was told that it would be another week, at this time I asked for a refund. I will never conduct business at this place again. While we understand that shipments are delayed, and things can be out of the business's control, straightforward customer service to call with updates would have gone a long way. read more

Purchased a lemon washer/dryer combo from them last year. Broken gear box and had I not purchased the extended warranty, I would have had to thrown it away. The tech arrived two weeks ago from SEARS. They said they need parts and will have them delivered to my place and reschedule my appointment in two weeks. After the 13th day two parts arrived in mail. SEARS requires you to call a 800 number to confirm you have the parts and to confirm my appointment that was made for tomorrow. I called the number the rep had no idea what he was doing. Kept interrupting me and deliberately put me on hold for 30min. I called back and pressed a different extension and I was in a black hole of never ending "press 24 to speak with ..." I called back again and was told there was a third part that was back ordered and will need to postpone my appointment until the third part arrives. I'm assuming this part needs to be manufactured somewhere with undocumented children labor that will take another couple of weeks making this warranty repair a month to fix. To make it short: Don't buy from SEARS. read more

These guys are rude to begin with called the other day asked for recommendations on some appliances and they just told me if you are not gonna buy do not waste my time! read more

In early December I purchased a Kitchen Aid refrigerator from The Discount Store and I am pleased and very happy with product. But I am even more pleased with the service I received at the store and upon delivery. For over 3 plus week I had been getting a complete and total, major run around from all the Big Box stores and other local appliance sellers in Honolulu in my attempt to purchase a refrigerator. Yes, I had restrictions to contend with, I needed a unit that was available on island, or would be within a reasonable period of time, that would fit into my existing space, and would be a unit that I actually liked, since I was going to be spending thousands of dollars on it. All I heard was COVID means delays & back orders, or you can make an appointment to talk with someone 10 days from now (really!), or sorry we can't give you better inventory status, its the computer fault! OMG no one knew anything. Kitchen Aid suggested The Discount Store and I'm so very glad they did! The day I came into The Discount Store I was beyond frustration and more than a little impatient, yet Lito and Mike could not have been nicer, or more helpful. They went out of their way to be helpful, took extra effort to answer my questions and allay any concerns that I had. The delivery/install team was excellent! They did the most professional job I've ever had on an appliance install. Having had two counter top depth refrigerators in this same space before--neither had been installed as well as this one --it is the perfect install making a countertop depth refrigerator really countertop depth! THANK YOU install team. Other reviews have been less than positive, but my experience was nothing but positive so for my future appliance needs I will start my search at The Discount Store and shop local. Why just 4 star, the price was MSRP, and in the big picture that was not a big deal to me. read more

I'm writing this on behalf of my parent. They purchased a Whirlpool french-door type fridge about a year or so ago. From the moment it was delivered, the unit had problems. Someone came out and parts were replaced. More than once. A couple of days ago the unit once again decided to stop working. Now the people at Discount say the warranty is expired, etc, etc. The unit was a lemon from the start. Something costing $1600, one would expect an appliance to work well for at least a handful of years. I won't tell anyone not to shop here, but just a heads up that our situation could be yours. read more