Recently needed a replacement Toto bidet (washlet) as the one I purchased nearly 20 years ago died. I called T. Oki at 3;30 in the afternoon, spoke to Etsuko, explaining my situation. She asked for the details of what I previously had installed and for pictures which I immediately forwarded. Within minutes she texted what was available and a recommendation of a plumber to install. I was able to pay by credit card and made arrangements with Murakami Plumbing to pick it up and install the next day. I can't say enough how pleased I am at the service received from Etsuko and highly recommend not only her but the business itself. Quality merchandise and exceptional customer service. read more

Great products Great service, friendly service, I purchased a Whole House Water Purification System from Aquarev Water, it is a life changer. read more

I've done business with T. Oki for years and they were OK until recently. I purchased a Wolf range from T. Oki when they were on Waiwai Loop and so now, 25 years later or so, I called them to purchase a new range. They put me in touch with Faye and she quoted me a price for a 30" Viking range because they don't sell Wolf ranges. Since I did my research on strictly Wolf ranges she offered to email me info on Viking ranges. She said she could do it easily. This was on a Wednesday and I told her I was looking to purchase/order on Friday. I get no email by Thursday so I call T. Oki and was transferred to Faye's line and recording. I left a message and by Friday I get no call back or emails so I go to Best Buy and purchase the same Viking gas range for the same price but they only charge me $30 delivery. T.Oki uses an outside delivery company so the delivery charge would have been significantly more. I can't understand why a salesperson would ignore a customer who would potentially make a large purchase. read more

Recently purchased several Toto toilets. As you probably already know, Toto toilets are the best. And customer service here is always top notch. read more

Good selection of Toto products and other brands. Competitive pricing; don't order from online stores and have to wait and/or pay for delivery, and possible damaged goods from shipping. Buy LOCAL! Friendly helpful staff! (Checkout their close out, floor model deals too) read more

T Oki Trading has been in Oahu a long time. I bought my two AdA drake toilets in 2005 and a third ADA one in 2012. Recently we bought a fancy all in one with built in auto flush wash-let in 2022 for a family member. T Oki Trading knew a plumber who installed it for the family. They know the Toto product and can help decided in what will fit your needs. In August 2023 we bought another Drake AdA with a washlet. Since we bought two items they gave us a 30% discount better than Amazon. in addition, we are supporting the local guys. read more

Great quality products and service. I had a difficult install due to the location of the the tub but Bruce and his team made it easy! Thank you Bruce My family loves it read more

T. Oki Trading - a crane lifting a house - Building Supplies Near Me - Honolulu, Hawaii

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T Oki Trading, these guys are the bomb! They have a great showroom and excellent customer service. I ordered my first Toto toilet about a year ago and it was hundreds of dollars less than their competitor only a few minutes away. Recently I ordered a second Toto toilet. It was not available on time so I was offered a significant discount on a top of the line model. To make a long story short, I was very very very happy with their follow-up and customer service. My salesperson was Darren Higuchi, same name but different person than my Iolani High School classmate. He was very professional and efficient in communicating needs and after sales follow-up. Definitely see T Oki Trading for all your Toto needs. Strongly recommended! They also have a high end countertop store 1 minute walk away. Check it out! read more

My go-to store for Toto, Spa, and Whole House Water needs! They are fast and knowable! Parking out front for customers read more

Next level customer service. Darren you are awesome. Training, support and service. Mahalo for everything. read more

T. Oki Trading - a man standing next to a hot tub - Building Supplies Near Me - Honolulu, Hawaii

I had a great experience with T. Oki Trading. My husband and I really liked their Hansgrohe faucet so when it came time to remodel our model, we splurged and got them through T. Oki. And I have to say, I have not been disappointed. When we had an issue with two of the showerheads recently, Jenn at T. Oki contacted Hansgrohe and was able to get new replacement parts for us. No complaints here. The sales people at T. Oki were great! Definitely worth the money! read more

This little shop is terrific. Once you overlook the simplicity of the physical premises (which may, however, correlate with their tough to beat prices), you will likely discover the specialness of this place and find it to be the gem resource I've found it to be. Very nice selection, very good prices. Outstanding customer service. Rep Jennifer Kitazaki is the best, and there are not sufficient words to praise her level of service, thoughtfulness, commitment, patience and follow through. She is devoted to her customers and their (our) satisfaction. I purchased most of my bath and shower fixtures for a recent remodel from T.Oki (3 full baths, laundry, kitchen and bar) and even some time after completion there is zero hesitation to be of service and 100% effort on Jennifer's and the proprietor's, Bruce's, parts to ensure customer satisfaction and happiness. 5 Stars! (Double that for Jennifer!!) read more

The business owner is very friendly and easy to talk to. No "pushy" sales tactics. He works on Saturdays. I had gone with the intention to pickup a flapper and/or possibly the stem piece that the flapper is connected to. The owner showed me something similar that I could replace that piece with. The main difference in design was that instead of a flapper, the mechanism that opened-and-closed went straight up-and-down. Using one of the toilets on display, he showed me what I needed to do to remove and replace the pre-existing mechanism inside. Talk about customer service! Sorry, I'm not a plumber and don't know the terms of what's what in the toilet. But just the fact that he spent the time to show me how to remove and replace the unit, was appreciated. Went home and did the DIY on my toilet. What seemed like a quick fix took me some time, as I had to work within a small narrow space in the toilet tank. After replacing the insides and flushing the toilet that first time, wow, I like that new piece. It cost about the same if I would have changed the stem piece. Now, instead of a flapper, all that is needed is a round silicone piece to cover the hole at the bottom of the tank. Awesome! Toilet flushes much better now. read more

Tucked away in Mapunapuna, this place has high quality options for toilets/washlets and freestanding tubs. The showroom is clean and the staff was friendly and knowledgeable. They did a product demo and were helpful in providing clear and concise installation explanations. I purchased a toilet/washlet because between all of the holiday eating I've been doing and the new covid-inspired work-from-home arrangements, the TP-less rinse and the deodorize functions will definitely be appreciated, don't judge me lol I definitely recommend this place. read more

Wow...I didn't know there were so many options in toilets!!! The people there are really nice and well informed....the lady who helped me was sooo patient and knew all the features, prices and advantage of each model...if you're looking for a good Toto toilet, be sure to stop here! read more

Excellent service, knowledgeable friendly staff quick to assist. They offer high end products at competitive prices. I would definitely buy from them again. They are totally customer focused. That's what you want. A++. read more

I came here after visiting the Toto showroom in Mapunapuna. You would think the Toto sales people would be more helpful being that you're paying top dollar and it's the only brand that they sell, but they were not helpful, giving minimal information about the different toilets, then scolding us for touching the toilets without gloves. I understand about people wanting to be hygienic but they should have signs to ask for gloves before touching, but then again, they make everyone wash their hands as soon as they enter, so gloves should not be required. Anyways, enough about them. I then drove to T. Oki and what a difference. The sales staff were so friendly and gave information and told me the difference between the different flushing mechanisms. I highly recommend this place if looking for a Toto toilet. read more

With the number of items they carry you could almost furnish your new home with the fixtures they have including Toilets, Bathtubs, Carpet, Flooring, Stonework etc Everyone we met in there was extremely friendly and helpful and went out of the way to make us feel good with the strains of two kids running around and trying to look for some new fixtures they were helpful in finding things to occupy the kids while we could look over the tubs. I would definitely go back again with the great service I had there. (This is a new location for them as they moved from the old location to one with better parking and room) read more

Bruce and Darren are wonderful . Superior customer service and extremely knowledgeable. Darren was meticulous during installation even doing several test runs to make sure everything went perfect and it did ! read more

My husband and I have been constructing our dream three tiered patio for over a year and we wanted a hot tub to be the center piece. When we met Bruce, we were really pleased with the quality of the hot tubs he had to offer. Finally when the big day came for the hot tub to be delivered, Darren (installer) was brilliant! I feared we were going to have to have the hot tub delivered by helicopter because of the slope of our back yard and many steps to the partially completed patio surface. Darren is a genius with figuring out whatever is needed to get a hot tub from point A to point B. You can truly trust he will get it done...no matter what crazy obstacles your expensive, shiny new hot tub has to go through! Darren and his crew were respectable of our property, they were timely and took EXTREME care of the hot tube while moving it. Thank you to the T. Oki team for helping our dreams come true! read more

Ordered Washlet Seat on: Aug.24,2020 from Ms. Etsuko. Told her I'll be there tomorrow a.m. Next morning I was met by Jennifer Kitazaki at the front door. She said Etsuko was with another customer so she was kind enough to help this senior citizen. She politely processed my payment and my order was waiting to be picked-up. She checked my order and there was no damage to content. She explained functions of my washlet and even brought it out to my car. I commend her for her service. It appears all workers is trained to take care of customers. This is the reason I came back to T. Oki Trading. Thank you Jen. "Take Care, Be Safe and Be Well". read more

Knowledgable staff who is willing to work with you on all aspects of a home remodeling. We're talking flooring, fixtures, appliances, and more. Along with the staff's experience and knowledge, they have great prices and can order just about anything. They have a modest showroom but can suggest a variety of options if you have an idea of what you're looking for. If you have no idea, trust their associates to guide you through the process and propose ideas. If you happen to catch their "garage sale," you might be able to find excellent deals. We managed to put together a shower system of high-end Hansgrohe parts, supplemented with ordering additional pieces. In total, hundreds of dollars in savings. read more

We are VERY happy customers. We upgraded our toilet and it was the best decision ever! We found this store via their commercial. I asked around and was told they were the "GO TO" company for toilets. Yay! They also have the toilets in storage and you can leave away with it or have your plumber pick it up. They also recommended Hiroshi an electrician who called back right away and installed the next day. Lovely owner on site. I will be using this company again and I highly recommend them! read more

I recently purchased tile for a bathroom remodel here. They have a beautiful collection of tiles to choose from. I worked with Jennifer and she is terrific! She was very patient with my changes as I went along on this remodel. She suggested things that they had in stock that would fit my design, and she special ordered things I needed and let me know the cost of shipping to Hawaii and tried to save me money every step of the way! Everyone in the shop seemed very friendly and upbeat. Fay helped me with an invoice when Jennifer was busy. I definitely would recommend them if you are planning a remodel. read more

I dealt with T. OKI TRADING a number of years ago as they were the distributor for Jacuzzi. I purchased a designer model Jacuzzi tub for my master bath in Hunter Green. Together with a pattern of green and white 4" ceramic tiles for the tub surround, the color scheme was in support of University of Hawaii athletics. I saved several hundred dollars from the price of the tub at Eagle Hardware. T. OKI has merged with MARBLEHAUS to form HAWAII HOME EXPO and moved into larger quarters a few blocks away in the airport-Mapunapuna industrial area. They have gone into the photovoltaic (PV) business, so it was natural to seek a bid from them. At first glance, they submitted a very competitive 32-panel system for $41,497 producing 942 kWh per month ($282.60/month savings). The power produced puts it on par with a number of systems priced $1000-4000 higher. But, a closer examination of their bid showed this to be classified as TWO systems, limiting the Hawaii energy tax credits to $10,000. The net cost after tax credits .is $19,048. Pay-back period through energy savings is projected to be five years, seven months. I inquired why this was just two systems because every other bid I got with 30-36 panels was pegged as THREE systems. In two cases, FIVE systems were claimed. Hawaii Home Expo said that to design and install it as THREE systems would incur added expenses. I requested that they re-do the bid for me to evaluate it. The revised bid is higher at $44,178, but uses a different PV module. It also consists of 32 panels and produces the same 942 kWh power output. With the extra $5000 tax credit, the net cost is lowered to $15,925, a decided advantage of $3123.. The pay-back period is four years, eight months. That's almost a full year less. It's obvious that the higher-priced system is the better buy when you consider the tax credits. What I question is why should it cost $2681 more to design it as three systems rather than two. It's the same number of modules and micro-inverters. I don't see the added wiring and one additional connection to the meter costing that much. They indicated $2060 for extra materials and $500 more for installation. Many of the other vendors matched their price or were lower by up to $4000 while matching or exceeding the power output. I suppose it's better to buy from Hawaii Home Expo than to deal with firms who would put you at risk with the tax department by claiming excessive tax credits. Then, you could really get in trouble. I just wish Hawaii Home Expo was a bit better-versed regarding the tax credit issue. It would certainly "up" their credibility. Maybe they might learn something from me. read more

This store has a great showroom for Toto toilets. Also great customer service and advice, as well as the best prices. They are not pushy at all here, they actually advise you to go home and make a few measurements because not all toilets fit all bathrooms, and they will give you their honest opinion on why even the nicest more expensive toilet may not be the one for you. I also needed several plumbing referrals because the plumbers they work with are so busy but every time I called and needed another name of a recommended plumber I only received prompt, courteous help even after the sale. I do recommend T. Oki. read more

Finally, a store that has pretty much everything for my masterbath remodel! I was tired of going from one store to another, looking for tiles, fixtures, steam shower, tubs, toilets, etc. Today, a very knowledgeable and patient lady, Etsuko, spent TWO hours with me to go over every detail of everything they can help me with! She was able to direct me to potential contractors. She even gave me words of encouragement! Without her help today, I think I would have given up on my bathroom remodel before I began! Now I feel it is manageable, and I will definitely go back to her when I am ready to order! read more

Everyone is very helpful. There is a good variety of products. They carry most Toto products from toilets to bidets. They also have another area for flooring...just about everything for a complete renovation. read more

Don't buy a Jacuzzi from T Oki if you need it serviced good luck! The only service guy "Reliable Pool and Spa" is in no way "RELIABLE" . The service guy "Dan" does not return calls, does not show when promised. Knowing this I would not have bought my Jacuzzi.... Terrible! T OKi rep states " buy a new one". Lol. read more

Walked into the showroom and it took awhile before a sales person approached us. Not very friendly or helpful.

Excellent service. I bought outside Jacuzzi as well as indoor waterfall Jacuzzi and Toto Toilets.

Bought an Ofuro for my bathroom. They held it for 7 months no problem. Was ready when I finally called them to pick it up. Great service as it should be. read more

Poor customer service. There were 5 ladies chit chatting away & no one offered to show us around, worse yet we were the only ones in their showroom. read more