We had a wonderful experience with Jen at your store. She was very informative and knew how to…read moreguide us in our choice of mattress. I would recommend her to any one who is looking for a great mattress.

Cliff was awesome. He was super easy to talk to and we learned so much from him. He was extremely…read moreknowledgeable about all of the products we looked at. We ended up buying a mattress that Sit n' Sleep didn't stock directly from the Casper store but honestly felt terrible about not going back to buy something from Cliff. He's awesome and I hope he is getting paid well!!

We cannot talking about & recommending our bed, which we've only had for about 2 weeks!…read more Wandered in after checking out a few other places/types of mattresses, and learned quite a bit about mattresses (in addition to having done our own research) from longtime owner, James. I really appreciate family owned businesses, and try to frequent non-"box" stores whenever possible. I felt the customer service was genuine & superior to other stores, which matters when you are spending a lot of money on an item that will not only be part of your everyday life, but may essentially improve it! This is also important if you might need to return or exchange an item, which is a pain, of course, & something ppl sometimes don't think about w/an essential... James also gave us thorough, patient advice on how to care for our mattress, and Felipe, who assisted with scheduling the delivery and a last minute purchase of a frame was so kind and professional! Thank you both! And now, this review is getting crazy long, and if you've read this far, you already know that you will sleep better if you check out this place!

Felipe didn't rush me at all, gave me all the info and laying down I needed to make an informed…read moredecision. I would have bought online like i do for everything, but what if it doesn't work out when you sleep on it? Returning it would be a nightmare. They have basically everything from $600 foam to nicer mattresses. He gave me a good deal on the delivery and threw in a mattress protector and some sheets too.

Came here last weekend to shop for a mattress. Winston, the guy who was working there, was very…read morehelpful and informative. I ended up getting the dreamcloud premier and Winston had a sheet that customers could lay on to test the mattresses. I also liked how they had various sizes for box springs to cater towards different mattresses and bed frames. I also liked how I can pick and choose which day and time for the delivery which is super helpful. This place definitely made my mattress shopping very easy and fast!

After looking around Pasadena at different stores for a mattress we met Paul at Mattress City on…read more937 E.Colorado Boulevard. He took a lot of time with us explaining everything about the various brands and models. The mattress we chose is wonderful!!! But Two days after delivery I changed my mind and wanted the additional 3 inch leg (which Paul had suggested) added to the existing legs to make the bed higher. Paul himself and Felipe came over and screwed in the additional pieces. Paul is the best!!! We love our mattress and know we made the right decision going to Mattress City in our neighborhood. We give Paul and Felipe We give them our a 5 star rating!!!

Mattress store in Pasadena has a wonderful price match policy. I personally worked with James - he…read morewas very thoughtful and helpful. I was in the area and quoted a competitive price. James helped me pack the car, and I was on my way in no time. I would recommend this place to anyone looking for new mattress sets.

I walked in this morning 12/31 with $6,300. To buy a queen…read moreand a full. The employee was so rude. No good morning and playing on his phone. I locked in the price the day before with I think his name is DJ. Returned New Year eve morning to purchase. The guy working this day was too rude.

We decided to invest in a high-quality mattress through Mattress Firm because we were assured the…read moreprocess would be simple and customer-friendly. At the time of purchase, we were told that if we were not comfortable, we could switch the mattress within four months with no issue. After about a month, I realized the mattress simply was not the right fit for me. The bed itself isn't necessarily bad -- it's just not comfortable for my needs, and I wanted to take advantage of the switch program as promised. Unfortunately, this is where the experience became extremely frustrating. We were informed that a switch fee must be processed through Synchrony Bank, and we have been completely unable to access our account due to "verification" requirements. We have submitted all requested documentation, yet it has now been over three weeks with no resolution. During this time, we have called daily, only to be told repeatedly to "wait another week." Mattress Firm employees have been polite, but they have not been able to assist, leaving us stuck in the middle with no clear answers. At this point, what was supposed to be a straightforward comfort guarantee has turned into a stressful and exhausting experience. We are concerned that this delay may push us beyond the four-month window, which feels unfair and unsettling. We have been patient and respectful throughout this process, but the lack of communication and progress has been extremely disappointing. We do want to escalate the situation at this point. Waiting almost over two months is a bit ridiculous. As far as improvements go, they need to tell the client that there's a chance that these things may happen down the line not oh yeah it's a smooth transition. You can just come in and switch. We like transparency I don't like to be mislead

Cris at mattress firm is absolutely an amazing manager and sales person.. I without a heartbeat…read morewiould recommend coming in to mattress firm at Lake avenue and walk in for a life changing sleep .. with that said " THANK YOU MATTRESS FIRM TEAM " value is at its best here !!!!

My daughter & I walked in looking for a mattress and Stephanie (Store Manager) was wonderful. She…read morewas so welcoming and was very nice, and knowledgeable of different mattress and also your needs. She asked questions to help find the right mattress for my daughter. She spent a lot of time explaining the different types of mattresses without giving us any pressure to purchase. She gave us private time to talk about it and when and if we were ready then we went to get here. She was honest and did not want us to spend money if it wasn't needed. Since my daughter was young she felt that she didn't need to spend a lot of money since it's not going to be lifelong. We totally appreciated her honesty. The price of the mattress was reasonable too. I would definitely come back and request for Stephanie to help me again when needing to purchase mattresses. I would highly recommend her to family and friends. Thank you Stephanie for making this a wonderful experience for my daughter and I.

Stephanie was beyond helpful. She asked my teenage daughter multiple questions about her sleep…read morestyle, worked with us on our price range, gave us a few options, and was very transparent about various pros and cons. I would definitely come back here again to buy my next mattress.

This is a large, clean and well organized warehouse full of furniture and other items. The staff is…read morevery nice and professional and I will definitely go back for more.

TL;DR: Cheap quality stuff at low prices…read more Saw this place advertised on some social media video and it's kind of close by and we were looking for outdoor furniture so we decided to go take a look. The room is pretty big so thought there was going to be a lot of good stuff. Looking around the place it became quickly apparent that this stuff is really just overstock stuff. Sitting in the chairs and feeling the fabric of the furniture you can tell the quality is somewhat lower which is reflected in the prices. After walking around for a few minutes we decided to leave. The prices are good but the stuff just seems disposable. Like you just replace them every year. We just didn't find anything worthwhile and the social media post was obviously an exaggeration and just had to pass. Only go if you want low prices over quality. But we had to pass.

I went to this location about two weeks ago as my mom has been looking for a new mattress. She…read morechecked out a few other places and didn't care for what she saw. At this point in her search, I just wanted her to find the right mattress because she was having back issues. We walked into Mattress City and met Paul and he was absolutely what we needed. He is so nice, intelligent, and knowledgable about mattresses. My favorite part - he spoke to my mom like a person and not a dollar. He let us try (pretty much) all the mattresses, was super patient, explained the differences based on her need, and didn't make us feel like something had to be bought right then and there. It was completely different from places like Macy's. I think we were with him for about 45 minutes and after talking with him, my mom got her new mattress. It was delivered, she loves it, and she is sleeping nicely! Paul was wonderful and I was so glad we found him. I'm really thankful that we got to work with him because he gave us a solution that my mom needed and she is thrilled. I don't need a mattress now, but whenever I do I will 10000000% be going to Paul. Paul, if you're reading this, thank you over and over again for helping my mom. I appreciate you so much!

Just bought a queen size mattress with the help of Paul. He really was informative and knew exactly…read morewhat we were looking for. And reasonable prices at this location.