Great service at this location. I havent been in quite a long time. The owner remembered me and…read more helped me get my mail i had there for quite a while. I have been using their virtual mail system for my business since 2019. The price is fairly reasonable and hasn't gone up too much since.

Quick and easy drop off if you already have a label. I was able to get in and out faster than I…read morehad thought because the person saw that I already had a label even though they were helping someone else at the same time. I can't really speak to value as I only needed to drop off a package that already had a label from my company, they seemed to be trying to recommend cheaper options to the lady in front of me though. They offer all mail services, so you can choose the option that works best for you or that is cheapest. You just have to ask what your other options are. The person behind the desk is pretty knowledgeable and suggests options based on weight and tracking availability for the package. I was thoroughly surprised that he was trying to suggest options.

I blew into Diamond Bar Mail N More today, Saturday, at 5 minutes before closing with two packages…read moreto have labels created and shipped. Calvin, the customer service representative, was so kind and patient me in getting the information he needed as the clock kept ticking. I was completely ignorant of the UPS shipping procedures but Calvin showed no signs of the exasperating circumstances. He completed all of the processes and thanked me for my business. What a great guy! I'll be back.

Terrible service, rude guy working can't handle more than one customer at a time. I wanted to drop…read moreoff a FedEx package since they advertise that they are an authorized FedEx ship center. Well, the guy basically didn't want my "business" because return shipping was already paid for and all I wanted was to drop it off. The damn nerve of him to give me attitude and say he was doing me a favor. I took my package back and went to the real FedEx location. I do not recommend anyone to come here or use their services.

Great service they texted me to let me know my package had been delivered. What other business does…read morethat?

Sonny was awesome. Went above and beyond to find me a box that we could put my items in. Also,…read morewrapped some fragile candles. Service was amazing especially when I get a photo that everything arrived on time and in tact. Definitely valued the one on one customer service.

Yes, I recommend it, excellent customer service, Spanish and English, very professional.read more

Front start to end great customer service, very patient and thorough with the process. Mr. Emilio…read morehad a smile the whole time. This is what makes customers come back. Thank you!

Excellent Customer Service by Evelyn & Eric the owners :) So friendly & helpful. Loved how they so…read moreattentive for my family & I stationary, postal needs .I recommend this location:)

Great people Friendly and helpful…read more Erik and Evelyne a true family neighborhood entrepreneur

My experience at this PostalAnnex was terrible. Jinesh was rude from the start and did not want to…read morehelp me lift or move my package onto the scale. I had a prepaid return package, but he still tried to charge me $10 just to send it out. That makes no sense for a prepaid return. He came across as unwilling to do the work and looking for extra ways to charge customers. I ended up going to another PostalAnnex in Glendora, where the person working there was kind, helpful, and surprised that the location at 1171 E Alosta Ave, Azusa, CA 91702 tried to charge me extra for a prepaid return. This kind of service makes PostalAnnex and FedEx look bad. I would not recommend this location. If I could give negative stars, I would.

I've had a paid mailbox here since 2020 (it's now almost mid-2026), which means I've had a lot of…read moreinteractions with the folks working here over the last 6 or so years. When I first got my mailbox in 2020, the hours were very good with them being open the majority of the day during the week, even during COVID, and they were open both on Saturdays and Sundays. I really don't like writing negative reviews about places, because some people/places have off days (just like everyone does), but this is not just one day with them.... it's EVERY SINGLE DAY. Here is a list of items I have put together for your reading pleasure, and for the record, I will NOT be renewing. 1. Hours are basically whenever they feel like being open (especially on weekends). Sometimes there's a sign on the door during regular business hours that they're on break and the door is locked. (See the attached photo.) Their hours are now 9am-6pm during the week and Saturdays 9am-4pm when they used to be open earlier in the morning, later in the evening, and on Sundays. Oh and if they go on "vacation", they close for an ENTIRE WEEK and write an email to everyone two days before that our mail and packages will be held until they return. There is NO way to access the mailbox or receive packages during the time they're closed. Remember, I pay a monthly fee to have mail received here... 2. They are no longer open on Sundays like they used to be a couple of years back which means I have only Saturdays to check my mail. Since I work 9am-6pm during the week, I usually can only get to my mailbox on Saturdays. Sometimes they take the weekend off and close without saying anything. And guess what happens when they close on the weekend unexpectedly... I CAN'T GET MY MAIL FOR THAT WEEK. 3. They charge for literally EVERYTHING. Debit card fees and transaction fees. They used to accept packages up to 50 pounds. Then it was lowered to 30 pound. However, is your box heavier than 30 pounds? There's a "handling" fee. Need a piece of tape? Fee. Need one copy of something? Fee. I'm surprised I'm not charged for breathing the air in the building. 4. I pay for a mailbox for a reason. I want to be able to receive packages that are secured and held for a few days until I have some time to pick them up (which is usually on Saturdays). Well, if you leave your package for 3 days or more, there's a fee for that. Do you only have your debit card with you to pay the fee? Sorry, there's a fee for that. See Item 3 above. They were closed on the preceding Saturday? Sorry, there's still a storage fee. I was literally going to be charged a fee for ONE flat 9x11 envelope when I came 5 days later to pick it up after it was received. A FEE FOR AN ENVELOPE!!! 5. The ONLY good thing... and I mean *ONLY* good thing is that I get a text message and email whenever I receive mail into my box. That way I don't have to guess when mail is there. But again, if I leave a package there more than three days (even if I'm out of town for longer than that), there's a fee. And if they're closed for the weekend, I have no way to access said mail. The TL;DR version is that you should avoid renting a mailbox here. You pay a fee to not have access to your mailbox outside business hours and when they close randomly. Also be prepare to pay a fee for basically everything.

Robert and the guys here are amazing ... I used to come when I lived closer. I experienced places…read morecloser to me and realized it's worth a drive to go back to one stop. They are always looking for ways to save you money and I so appreciate that! Extremely professional!!!

Super convenient. They have really cool products. And don't wait too much of a line. I usually get…read morehelped out by Josh and he is a nice guy.

Long overdue review, and when I went back to see the business, they've closed! I really hope it was…read moredue to retirement and nothing else. But who knows, the economy is so bad lately. I went here to get some documents notarized for work, school, internships, etc. and this was the closest one to me that had the most reliable hours. It's a bit pricy but the program shilled out the $60+ for it (I had multiple documents that had to be notarized), so it wasn't too much of a big deal for me. I believe the business was ran by a husband and wife couple? They were polite and super efficient when I had to get my errands done here.

Rare service in this day and age. The gentleman heard me cursing outside when they weren't open. I…read morewas doing a web search for a nearby location when the gentleman walked out and asked if he could help. This was 15 minutes early and he was more than gracious. He let his computer warm up, sent the label to his email, printed my receipt and I was on my way. I don't know about you but this kind of customer service no longer exist in 99.5% of scenarios. Rare indeed.