I have lived in my present home for 16 years and I am so very tired of the attitude of the FedEx delivery drivers. I have had ONE driver, a male that was nice and followed the delivery instruction I put on line, per FedEx request. If they are not going to follow the directions then why have a place for you to write the for 'Managing your FedEx Deliver? I am 79 Years old and it is very difficult for me to walk to the front of my house, climb the steps and bring the package back to the rear door of my home that I use as my entrance. So my instructions per following the FedEx website asks that they deliver all packages to my back door. I even place a table beside the door for their convenience. Living on a Dead End street I know it can be difficult their truck around and even put on line that they are welcome to pull into my drive where they can drive clear almost to the back door and then use the drive to turnaround for their ease of leaving. But 9 times out of 10 the driver do not read the instructions. I have had to locate packages delivered to the wrong addresses, placed on the ground at the edge of the public street in front of my home in the dirt and grass because it was raining and they did not want to get out of the truck so my items of clothing purchased to be delivered with watersoaked by the time I could retrieve the package. Today the woman had the ability to back clear up into my driveway and I thought "Thank you God she read the instructions" NOPE, she got out of the truck and as she walked to the front steps I was tapping on the glass asking her to please bring the package to the back door patio area and she told me no she did not walk in peoples yards. I responded that I had the instructions on the website and she said with a look that said go to hell as she flipped her hand in the air after taking the picture and said "FU#K your mama!" got in her truck and pulled out of my driveway. If she is not going to follow the delivery instructions I do not want her in using my driveway again. I bet she could not pull this attitude in Mountain Brook and get away with it. FedEx you have got to do better or frankly we should all meet in the town hall to get rid of your service period. read more

seen enough videos on the Internet to know that FedEx is not what it used to be. Its employees have gotten lazy, breaking valuables, damaging property, and fleeing the scene. Its managers need an improvement too. Some FedEx employees have a schedule to keep too. If they failed to meet that schedule they get fired. Employees who tend to be under pressure, like having to keep to a schedule, tend to screw up more more often. read more

Four out of my last 5 FedEx deliveries have been delayed. Two were seafood overnight deliveries that they held through the weekend. They refused to let me pick up the deliveries, so the seafood was bad by the time that it was delivered. A third overnight seafood delivery was delayed for an extra day, but I expected a delay and ordered it after the weather was cold and ordered it for delivery on a Thursday, so the delay didn't make the food go bad although it did mess up my plans. The last delivery was misrouted and is currently 3 days late with no set day for delivery. They don't honor their promised delivery times, they are rude when you call them, and they really don't seem to care about anything. read more

FedEx used to be the benchmark for shipping. In the last several years, their dependability has slipped considerably. What is worse are the excuses for their mistakes. Just apologize, make amends somehow, and move on. Their solutions for lost and late packages are non-solutions, and their excuses are infuriating. Here are some actual experiences. (1) My wife is informed that she will receive a FedEx with a diamond ring bequeathed to her by her late aunt who had no children. The package was to be signature required. Not only did the package not come to the door to get a signature, it was left at the street, at the base of our mailbox post for anybody to pick up who was curious. (2) Ordered a new coffee maker once mine stopped working. Although I tracked it and it got to our city and on the truck, it never came and was deemed lost. I was informed by FedEx to contact the shipper and report it lost. I had bought the item on sale, and in the meantime, the seller was out of stock. I had to order from another seller, and wound up paying full price. The whole thing cost me time and money. (3) Ordered a home theatre receiver from the manufacturer. Was told it would be to me in two days - required a signature. Followed the tracking. Was put on the truck in my city. I stayed home all day to get it, but it was not delivered and taken back to the shipping center. This happened three days in a row. Because I couldn't stay home all day every day, I finally told them to take it to a local Walgreens (who are great to work with, by the way). Instead of simply delivering it to Walgreens, they sent it back to Georgia, then FINALLY back to Walgreens. Took two weeks to get it. I called FedEx multiple days about this. At first I was understanding, but that wore off after the first two days. Talked to customer service people and to supervisors. A couple of them seemed caring; most simply provided the company excuses. One day, I was told that if I went to the shipping center at 6:30 PM, I could pick up the package. I went there at 6:30 was told that they had put it "on the truck" at 5:30, but that if I would wait in the parking lot, they would find it and bring it to me. At 9:30, a worker (who was very apologetic and the nicest FedEx person with whom I interacted), came to my car and told me that his "sort manager" told him that the shipping center was officially closed and that he couldn't look for it any more. I drove the 30 minutes back to my house. Through all of this, I was assured multiple times that the manager at the shipping center would either call or email me. Do you think I was ever contacted by anyone? Nope. I had to initiate every contact, and though I requested the name and number for the manger at the shipping center, that request was denied. These guys are okay sometimes with things like sneakers. But their reliability, or lack thereof, has gotten to the point that if I order anything online, I ask the seller what shipper they use and ask them NOT to use FedEx. If they insist that they use FedEx, I don't purchase from that seller and find a seller who uses UPS or another shipper. read more

This place is the worst! I had a package out for delivery on wednesday, at the end of tbe day they put it for tbe next day, same tbing on thursday, and again friday.....called customer service and the guy that answered was so beyond rude. And he told us it may do that for days. We told him that fedex trucks are coming by our house 3 to 4 days and he replied "oh really? So what? Do you think we only have one driver??" No we don't think that, but we do know how routes work. We offered to come pick it up, and he said "well too bad for you. We don't let people come up here" I get covid delays, I get that people are busy, but I do not get the utter rudeness of this person. He started off that way and it only increased from there. I had to put one star up here, but they don't deserve even that. read more