Positive Review - South Highland Post Office (Birmingham, AL)…read more I had a truly great experience at this post office. The two ladies working were so friendly and welcoming--they made me feel right at home. It felt like they genuinely enjoyed helping people and treated every customer with care and kindness. That kind of service is rare these days, and it really made my day. Fast, professional, and very kind. Thank you for going above and beyond! God bless! Mark N Tim Elders, Monday, 07/07/25

The USPS Distribution Center in Birmingham Alabama sucks. Terrible service. They frequently send my…read morepackages to the wrong post office. Sometimes they send them back out of state. We need to re-zone our postal routes. I live 10 minutes from Huntsville, but my mail is routed through Birmingham. Why? Im glad im not waiting on life sustaining medication to get to me via Birmingham. I would have died a long time ago. Do better USPS Distribution Center Birmingham Alabama.

Best local post office I've been to Staff friendly,…read moreand convenient stop. Many other stores around

The owner was very rude. And his dog was barking and seemed ready to attack. The owner didn't…read moreapologize or ask what i needed which was to rent a mailbox. It was obvious he didn't want my business. So i left and he did try to make things right welcoming.

It's so rare to find a shipping place that is warm and welcoming, and attentive to their customers…read more This UPS place is my go to since moving to Birmingham. They've never given me a hard time, kindly asked/explained to me different policies and procedures, and have their own parking spaces for customers. This UPS is the best location by far. Highly recommended!

Aways fantastic, friendly service from a knowledgeable staff. They also have some services and…read moreproducts that you may find handy or good deals that all UPS Stores don't have.

Great service. Fun people. Cool and unique gifts in store. I asked about the PO Boxes. If I needed…read moreone, I would get a secure mailbox from them. I'll be back!

Everyone in this location is so kind! I've never had to wait in line long and they are very…read moreknowledgeable.

attitude, not helpful , condescending at desk, charge to print their shipping label, will not use…read morethem afain

I am very disappointed with this UPS branch. I dropped off my package at this store, and after 5…read moredays, when I checked the status, it still showed that the package was at the store. I went back to ask about it, and they told me I should call customer service and file a claim myself because, even though I dropped it off there, it was not their responsibility. However, when I called UPS customer service, they told me the store should file the claim on my behalf. So I went back to the store again. Thankfully, the manager was there and was very kind and helpful. He listened to my request and asked one of the employees to take care of the rest. I waited there for almost 20-30 minutes, and the employee told me he had filed the claim and that I should call customer service in two weeks to check the status of the investigation. Yesterday, I called customer service, and they told me that no claim had ever been filed. I find this very irresponsible and frustrating. This whole experience has been disappointing, and I expected much better communication and accountability from this branch.

Went in to drop off an Amazon return. The gentleman behind the counter was very kind and…read moreprofessional. Super easy process of returning Amazon items! Only con is that parking can be a bit tricky depending on time of day.

This place is horrible to do business with. I paid to.ha e items packed since it needed…read moreprofessional packing since it was delicate items. The employee just threw it in a box without even adding any packing materials. When I showed evidence of this the owner told me they were not convinced it was there fault. Just wow. Please do not use this store if you are sending anything of value stay away. Great for a local business to treat people this way. Also anyone that would like to see how they pack and ship.let me know I will be glad to.show video evidence of their work. I didn't even want to write a bad review. Local businesses are few and far between these days. This is probably why because they treat their local customers like they are nothing. Thank you to.the owner who does not want to take responsibility for their employee. Way to have their back. You choose not to believe reality. You know for a fact your employee didn't do the right thing. You even acknowledged that on the phone call I had with you. It's ok you don't want to tell the truth and take responsibility. Please just don't lie about what happened.

Another great visit to the busy UPS store! Saturday morning was prime time for this location. I…read moreneeded to return something ordered through Amazon. Although it was busy , easy transaction. Very fast service and I really appreciated this!

While I cannot speak to the quality of the mailing services at Pak Mail, I can say the customer…read moreservice is abysmal. I stopped in to get fingerprinted for an upcoming internship. The process was confusing, as I'd never had my whole hand fingerprinted before, and the woman who helped me was impatient, rude, and honestly downright mean. I looked for a name tag but she wasn't wearing one - all I know is that she had spiky, short blonde hair and brown eyes. Another lady who worked there who had a heavy accent first directed me around the corner to start the fingerprinting process. I entered through a door that it seemed that she was pointing at, and the blonde woman rounded on me and yelled at me that I couldn't be in there with her. My bad. After more confusion (and a nice older woman saying that she didn't understand the lady's instructions, either), I ultimately realized that the fingerprinting machine was in a very small alcove of the main room. I simply hadn't noticed it before. I made my way over there and waited for help. Naturally, my blonde friend came to "help" me. The whole process was just awful. She repeatedly slammed my fingers into the machine, was short with me when the machine didn't properly scan a particular finger, and was overall heinous. She raised her voice at me multiple times, almost yelling, and for NO reason. "Quit FIGHTING me with your hand," and "You're not LISTENING to me," she said to me while I was doing my best to follow her instructions. I was meek and passive the whole time. I thought about telling her that it was inappropriate to talk to me that way with that tone, but I was scared she'd get angrier and the process would be worse. Once I figured out being mad was pointless, I wound up just feeling hurt and at the verge of crying because of how stupid she made me feel. After a time she left me to scan my fingers on my own. She and the lady with the accent were arguing in the back about her (blonde lady's) productivity. She shouted at the lady with the accent that she had no problem carrying her own weight. She came back out to me to check on my progress and launched into a tirade about how her coworker's son was supposed to replace her at 1 (it was around 1:45) and that he was so irresponsible and how her coworker shouldn't have the audacity to tell her she wasn't being productive enough. Maybe her replacement being late was why she was so cranky, but I found her discussion with me about it to be incredibly unprofessional. On top of being unprofessional, again, this woman was mean-spirited and venomous to me for absolutely no reason at all. I will do everything in my power from here on out to avoid going to Pak Mail for ANY reason.

It is what it is. It's a convenient place to drop off packages that don't fit in USPS/UPS/FedEx…read moredrop boxes. They offer some packaging if you are in need of that. I'd rate level of service just a smidge below a typical UPS/FedEx store which benefit from more resources and offer more packaging supplies. As far as I'm concerned, Pakmail serves its purpose.

This is my go-to UPS location in the Birmingham area. I went yesterday (27 Jan 2026) around 12:45…read morepm to drop off a boxed & labeled Amazon return -- I was in and out in under a minute. I have visited this location on numerous occasions and can say from experience that speedy service here is typical as the employees are attentive, efficient, knowledgeable and good at what they do! The only time I encountered a line was last month (December). I stopped in around 11:15 am and the line was packed out allllll the way to the door. I could tell it was moving quickly, yet, decided to leave and return later because I had my children with me and hadn't expected to need to wait. So pro-tip -- avoid visiting around lunch time during the holidays :) I've not yet needed to make purchases at this location but would say their prices are comparable to other copy/print/mail services in the area.

Boy, was I glad they were open for business on a Sunday! I really needed to get a package…read morereturned! The gentleman that assisted me was so nice and helpful. He made sure my return was packaged correctly. Thank you!! This location was on the smaller side. Conveniently located off Montgomery highway with ample parking.