I came in to mail two quick items (one of which had a prepaid label). The female that helped me did…read morenot smile once, in fact she was annoyed and sounded annoyed with every word she said. She was sitting down, earbuds in and having a conversation with someone on the phone about a refund or dispute. Terrible service. Even if it was 4:45 on a Friday.

Positive Review - South Highland Post Office (Birmingham, AL)…read more I had a truly great experience at this post office. The two ladies working were so friendly and welcoming--they made me feel right at home. It felt like they genuinely enjoyed helping people and treated every customer with care and kindness. That kind of service is rare these days, and it really made my day. Fast, professional, and very kind. Thank you for going above and beyond! God bless! Mark N Tim Elders, Monday, 07/07/25

It took me 25 minutes to return an item. Service was too slow and only one person working. I am not…read moregoing there again.

They charge $2.50 to print out *one* piece of paper for a return label from an email. So just be…read morewarned! Only UPS store that has ever charged for that. Usually they're super helpful. Not this one! Won't come back here.

Great service. Fun people. Cool and unique gifts in store. I asked about the PO Boxes. If I needed…read moreone, I would get a secure mailbox from them. I'll be back!

Everyone in this location is so kind! I've never had to wait in line long and they are very…read moreknowledgeable.

attitude, not helpful , condescending at desk, charge to print their shipping label, will not use…read morethem afain

I've used the UPS store on Caldwell Mill rd for a number of years and they are usually nice and the…read morecustomer service is usually above average. However, the last couple of times it have visited the location, the customer service has been terrible. There is one female employee who wears glasses who is always wonderful and I never have an issue with her. The individual I encountered today was not too helpful and the time before that, a different individual was not helpful either. Hopefully, this was just a slump and the customer service improves.

Provides good service consistently. Fast Amazon returns. Never have too long. A wait here.read more

I will get the employee's name tomorrow. It's a white woman with a black short bob and thick…read moreglasses looking like Edna from the incredible but worse. She was completely rude and profiling me. I came to pick up my package (I had my Nike delivered there because I did not want my package stolen), and I had my military ID ready as I already knew my drivers license expired Dec 10th 2024 , plus I had the receipt for my package with my name and address. Yes, I check UPS guidelines in Alabama and they accept military ID as a form of identification for picking up and or shipping packages. She disrespectfully tossed my military ID on the counter aside of me instead of placing it in my hand and then insisted I provide my drivers license. As I handed my drivers license to her I explained that my drivers license has just expired and I'm planning to get my Alabama one. Mind you my drivers license picture is from when I first started driving (my picture is me at 16years old weighing 96 lbs but, my military ID is a recent picture as of 2022). She compares my two 2 IDs and says that my chin is completely different and I told her that one ID I was 16 and the other was at age 29, I've filled out my face. Also wasn't wearing makeup at that age but, either way it's obviously me. She tells me to sign for the package as she's still skeptically examining my IDs. She then goes to her Black coworker and says that my signature doesn't match. Her co worker proceeds to tell her to let me get my package. My signature again is from age 16. I only ever had to online renew once and I never resigned a signature or took a different picture. Besides the point I don't look that different, my name is exactly the same on the package, my receipt, My government DoD military issued ID, and my drivers license. She really thought I'm trying to steal packages and I think the only reason she was skeptical is because I am Black and in Vestavia, AL. I can't wait until tomorrow to get her name and also show her the website guidelines. Thank you to the other coworker of hers that told her to stop and give me my package. I felt like crying. Discrimination at its finest in Alabama. I will report her to corporate. ..... As a reply to the owner: whether YOU consider it discrimination or not, the employees should be up-to-date with policies. My US issued government military ID was sufficient enough for my package to be picked up. Weirdly enough she asked for my EXPIRED drivers license. There should have been no issue at all. Today 1-3-2025 I picked up my other packages. Different employee serviced me and the experience was greatly different which further proves my initial point in the main review. Today I flashed my military ID, this employee looked at my ID confirmed, my name and allowed me to sign for my package with ease. She didn't grab my ID from my hand, look at it skeptically, and nor did she toss it like trash when I serve our country as a military physician.

Fantastic service! Belle helped me print legal documents at the 732 Montgomery Hwy location in…read moreVestavia on a day when I was exhausted. She stepped in and took excellent care of me at a difficult time, and made sure everything was organized. Thank you Belle.

This is my go-to UPS location in the Birmingham area. I went yesterday (27 Jan 2026) around 12:45…read morepm to drop off a boxed & labeled Amazon return -- I was in and out in under a minute. I have visited this location on numerous occasions and can say from experience that speedy service here is typical as the employees are attentive, efficient, knowledgeable and good at what they do! The only time I encountered a line was last month (December). I stopped in around 11:15 am and the line was packed out allllll the way to the door. I could tell it was moving quickly, yet, decided to leave and return later because I had my children with me and hadn't expected to need to wait. So pro-tip -- avoid visiting around lunch time during the holidays :) I've not yet needed to make purchases at this location but would say their prices are comparable to other copy/print/mail services in the area.

Boy, was I glad they were open for business on a Sunday! I really needed to get a package…read morereturned! The gentleman that assisted me was so nice and helpful. He made sure my return was packaged correctly. Thank you!! This location was on the smaller side. Conveniently located off Montgomery highway with ample parking.

Highly recommend this UPS Store location! The UPS Store…read more#3677 429 Green Springs Hwy Ste 161 Birmingham, AL 35209 We visited this location on June 2, 2026, and everyone there was so kind, helpful, and professional. A kind lady helped me with copies I needed made, and she was patient and professional. Two other ladies helped me with a shipping question, and they were also very kind, helpful, and professional. John was especially helpful. I had a large package, a folding bed, that needed to go back out to our minivan. I was going to carry it myself, but John kindly offered to carry it for me and put it into our vehicle. That helped a great deal because I also had other things with me that would have been hard to carry all at once. Someone there, either John or one of the kind young ladies, also gave me the phone number for Amazon Customer Service so I could ask about a prepaid return mailing label. That was very helpful. Another thing we really appreciate is that they keep the line moving. Even when there is a long line, they handle it in a friendly and courteous way, and there is not much waiting time. It is not the typical standing in line, waiting and waiting, that can happen at some places of business. They are fast and efficient, yet still courteous, kind, and down-home friendly. The parking at this location is also easy, and the store itself is comfortable. They even have a little sitting area where you can take a few moments to gather your thoughts or organize what you came in for. Everyone we dealt with was kind, professional, helpful, fast, and efficient. We truly appreciate this UPS Store location and highly recommend it. God bless! Mark and Tim Elders

Quick and painless trip to return items. The store makes everything so easy. There was no line and…read moreseveral people ready to help!