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The UPS Store

3.4 (10 reviews)
Special Hours Closed
Updated 1 week ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

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1 year ago

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10 months ago

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1 year ago

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4 years ago

Worst customer service experience I have ever had. Save your time and go to the location in Hoover!!

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7 years ago

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3 years ago

Excellent customer service, fantastic packing and shipping, and conveniently located. And I love the self-service option!

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3 years ago

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4 years ago

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6 years ago

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6 years ago

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Ask the Community - The UPS Store

The UPS Store

The UPS Store

(34 reviews)

This will be short and sweet because I only popped in to drop off a package. Luckily this was fast…read moreand smooth; I also got a receipt for my drop off which was new to me since I never got a receipt at another UPS store. The jovial employees were joking with a regular customer as I was leaving. Oh yeah, there is also parking behind the store, so no worries about that. Last but not least: there's a suit of armor on display! Boxed up and ready to ship. So cool! [Yes, I have watched Game of Thrones recently.]

I am very disappointed with this UPS branch. I dropped off my package at this store, and after 5…read moredays, when I checked the status, it still showed that the package was at the store. I went back to ask about it, and they told me I should call customer service and file a claim myself because, even though I dropped it off there, it was not their responsibility. However, when I called UPS customer service, they told me the store should file the claim on my behalf. So I went back to the store again. Thankfully, the manager was there and was very kind and helpful. He listened to my request and asked one of the employees to take care of the rest. I waited there for almost 20-30 minutes, and the employee told me he had filed the claim and that I should call customer service in two weeks to check the status of the investigation. Yesterday, I called customer service, and they told me that no claim had ever been filed. I find this very irresponsible and frustrating. This whole experience has been disappointing, and I expected much better communication and accountability from this branch.

The UPS Store - shipping_centers - Updated May 2026

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