This will be short and sweet because I only popped in to drop off a package. Luckily this was fast…read moreand smooth; I also got a receipt for my drop off which was new to me since I never got a receipt at another UPS store. The jovial employees were joking with a regular customer as I was leaving. Oh yeah, there is also parking behind the store, so no worries about that. Last but not least: there's a suit of armor on display! Boxed up and ready to ship. So cool! [Yes, I have watched Game of Thrones recently.]

I am very disappointed with this UPS branch. I dropped off my package at this store, and after 5…read moredays, when I checked the status, it still showed that the package was at the store. I went back to ask about it, and they told me I should call customer service and file a claim myself because, even though I dropped it off there, it was not their responsibility. However, when I called UPS customer service, they told me the store should file the claim on my behalf. So I went back to the store again. Thankfully, the manager was there and was very kind and helpful. He listened to my request and asked one of the employees to take care of the rest. I waited there for almost 20-30 minutes, and the employee told me he had filed the claim and that I should call customer service in two weeks to check the status of the investigation. Yesterday, I called customer service, and they told me that no claim had ever been filed. I find this very irresponsible and frustrating. This whole experience has been disappointing, and I expected much better communication and accountability from this branch.

Yes, always outstanding and courteous service, they are very efficient in their very professional…read morein their work and definitely recommend their service!

One stop shop for all your shipping needs! These guys make it as smooth and easy as possible every…read morevisit. Highly recommend!

We are a San Diego, CA based company and used Custom Pac & Shipping for picking up medical…read moreequipment, packing and shipping in the Birmingham region... They did great!! David was an absolute gem to work with!! Very thorough, helpful and customer service oriented. Sue was a pleasure to work work with on the Administrative side. I can't recommend them enough! We look forward to working with them again! Thank you Custom Pac & Shipping!!

From the owner: Custom Pac & Shipping, Inc. is not to merely deliver a shipping crate, but to deliver products and…read moreservices that will insure the greatest safety for your product in transit to its destination.

It's so rare to find a shipping place that is warm and welcoming, and attentive to their customers…read more This UPS place is my go to since moving to Birmingham. They've never given me a hard time, kindly asked/explained to me different policies and procedures, and have their own parking spaces for customers. This UPS is the best location by far. Highly recommended!

Aways fantastic, friendly service from a knowledgeable staff. They also have some services and…read moreproducts that you may find handy or good deals that all UPS Stores don't have.

Courtney rocks!!! She went above and beyond to help me print out some PDFs I couldn't figure out…read morelol You don't get ladies like her much anymore that are super helpful ,)

I always love stopping in this location. They always have great service. I stopped in to send a…read morepackage that already had the label. The agent was very helpful with showing me how to work the kiosk. He was also courteous with answering some questions about their services. Even when it is really busy, they immediately acknowledge you when you walk in and try to help as quickly as possible. This is the only FedEx location that I will visit. Make sure you park the fedex labeled spots in the lot. If you park in the middle of the lot, you have to pay and they are always right there watching to ticket you. There are plenty of spaces right on the side. Just make sure it is one of the fedex customer parking spots.

This business is located in a great space to get in and out. The service agents were professional…read moreand courteous. I was dropping of a boxed and labeled item without much needed assistance. I was able to walk in and out in less than 5 minutes.

Staff and services are professional and courteous…read more Tiana is very customer focused and helpful. Price and delivery as promised. THANK YOU! Will use them again for sure!

Quick and painless trip to return items. The store makes everything so easy. There was no line and…read moreseveral people ready to help!

Quick and convenient way to get something notarized. John has helped me a couple times already. He…read moreknows what he's doing, is polite and efficient. It cost me $10 and I was able to pay with a card through tap.

This particular branch of FedEx makes my life complete. Literally- they make it so easy. I had to…read moreget invitations printed last minute, and they helped me make them look MUCH better (with their in-house photoshop expert) and they expedited the printing and cutting for me- so nice. Then I needed a banner, but the image I chose to go on the banner had a fairly low resolution, so they found a better, higher quality image (picture of a tennis ball... long story) to put on the banner, and it would be an understatement to say that the final product was a hit. So, if you need anything printed, bound, mailed, cut, pasted, etc etc etc, I recommend going to Cahaba Village and getting the nice guys at FedEx to do it. Plus, you can "submit" items to be printed online, making it convenient... but they always follow up with a phone call and/or email to make sure you're getting exactly what you want- I love customer service! (who doesn't right?)

Only go here if you are prepared to do your printing self-service. The help at the full service…read morecounter is non-existent. They all stare at you from behind the counter while hoping someone else will help. I would recommend you go to UPS store at Lee Branch. Much better customer experience there.

It took me 25 minutes to return an item. Service was too slow and only one person working. I am not…read moregoing there again.

They charge $2.50 to print out *one* piece of paper for a return label from an email. So just be…read morewarned! Only UPS store that has ever charged for that. Usually they're super helpful. Not this one! Won't come back here.

Not only did AlphaGraphics do an excellent job of our very hard to print orienteering maps for the…read moreWorld Police and Fire Games this week in Birmingham. They helped us in an emergency situation to quickly reprint 30 maps. It was awesome. One of our volunteers from out of state was extremely impressed with the quality to begin with and then when they helped us with the emergency order, he was even more impressed. Thanks to the whole crew for their help.

The staff are such great communicators. Helping to printed exactly what i needed in the correct…read more The owner himself helped to get a very large banner to Homewood when i could not get it into my car. they care and are reasonable.