It's so rare to find a shipping place that is warm and welcoming, and attentive to their customers…read more This UPS place is my go to since moving to Birmingham. They've never given me a hard time, kindly asked/explained to me different policies and procedures, and have their own parking spaces for customers. This UPS is the best location by far. Highly recommended!

Aways fantastic, friendly service from a knowledgeable staff. They also have some services and…read moreproducts that you may find handy or good deals that all UPS Stores don't have.

I will get the employee's name tomorrow. It's a white woman with a black short bob and thick…read moreglasses looking like Edna from the incredible but worse. She was completely rude and profiling me. I came to pick up my package (I had my Nike delivered there because I did not want my package stolen), and I had my military ID ready as I already knew my drivers license expired Dec 10th 2024 , plus I had the receipt for my package with my name and address. Yes, I check UPS guidelines in Alabama and they accept military ID as a form of identification for picking up and or shipping packages. She disrespectfully tossed my military ID on the counter aside of me instead of placing it in my hand and then insisted I provide my drivers license. As I handed my drivers license to her I explained that my drivers license has just expired and I'm planning to get my Alabama one. Mind you my drivers license picture is from when I first started driving (my picture is me at 16years old weighing 96 lbs but, my military ID is a recent picture as of 2022). She compares my two 2 IDs and says that my chin is completely different and I told her that one ID I was 16 and the other was at age 29, I've filled out my face. Also wasn't wearing makeup at that age but, either way it's obviously me. She tells me to sign for the package as she's still skeptically examining my IDs. She then goes to her Black coworker and says that my signature doesn't match. Her co worker proceeds to tell her to let me get my package. My signature again is from age 16. I only ever had to online renew once and I never resigned a signature or took a different picture. Besides the point I don't look that different, my name is exactly the same on the package, my receipt, My government DoD military issued ID, and my drivers license. She really thought I'm trying to steal packages and I think the only reason she was skeptical is because I am Black and in Vestavia, AL. I can't wait until tomorrow to get her name and also show her the website guidelines. Thank you to the other coworker of hers that told her to stop and give me my package. I felt like crying. Discrimination at its finest in Alabama. I will report her to corporate. ..... As a reply to the owner: whether YOU consider it discrimination or not, the employees should be up-to-date with policies. My US issued government military ID was sufficient enough for my package to be picked up. Weirdly enough she asked for my EXPIRED drivers license. There should have been no issue at all. Today 1-3-2025 I picked up my other packages. Different employee serviced me and the experience was greatly different which further proves my initial point in the main review. Today I flashed my military ID, this employee looked at my ID confirmed, my name and allowed me to sign for my package with ease. She didn't grab my ID from my hand, look at it skeptically, and nor did she toss it like trash when I serve our country as a military physician.

Fantastic service! Belle helped me print legal documents at the 732 Montgomery Hwy location in…read moreVestavia on a day when I was exhausted. She stepped in and took excellent care of me at a difficult time, and made sure everything was organized. Thank you Belle.

I always love stopping in this location. They always have great service. I stopped in to send a…read morepackage that already had the label. The agent was very helpful with showing me how to work the kiosk. He was also courteous with answering some questions about their services. Even when it is really busy, they immediately acknowledge you when you walk in and try to help as quickly as possible. This is the only FedEx location that I will visit. Make sure you park the fedex labeled spots in the lot. If you park in the middle of the lot, you have to pay and they are always right there watching to ticket you. There are plenty of spaces right on the side. Just make sure it is one of the fedex customer parking spots.

Great service. Knowledgeable and personable staff. Quick production. Quality product! Reasonable…read moreprice.

I am very disappointed with this UPS branch. I dropped off my package at this store, and after 5…read moredays, when I checked the status, it still showed that the package was at the store. I went back to ask about it, and they told me I should call customer service and file a claim myself because, even though I dropped it off there, it was not their responsibility. However, when I called UPS customer service, they told me the store should file the claim on my behalf. So I went back to the store again. Thankfully, the manager was there and was very kind and helpful. He listened to my request and asked one of the employees to take care of the rest. I waited there for almost 20-30 minutes, and the employee told me he had filed the claim and that I should call customer service in two weeks to check the status of the investigation. Yesterday, I called customer service, and they told me that no claim had ever been filed. I find this very irresponsible and frustrating. This whole experience has been disappointing, and I expected much better communication and accountability from this branch.

Went in to drop off an Amazon return. The gentleman behind the counter was very kind and…read moreprofessional. Super easy process of returning Amazon items! Only con is that parking can be a bit tricky depending on time of day.

Yes, always outstanding and courteous service, they are very efficient in their very professional…read morein their work and definitely recommend their service!

This location gave great service and high quality. Highly recommend you give them a try for your…read moreshipping needs

I had a very good experience at the FedEx location at 320 Snow Drive in Homewood, Alabama, on…read more06/09/26 at about 4:09 PM. Connie helped me with two large boxed beds that I needed to return. She was very, very helpful, professional, friendly, and kind. She helped me understand what to do with the return labels and helped with taping the boxes so everything would be done correctly. I really appreciated her patience and nice attitude. Returning large packages can be stressful, but Connie made the process much easier. Highly recommend this FedEx location, and especially Connie. God bless! Mark and Tim Elders

I had a very good experience at the FedEx location at 320 Snow Drive in Homewood, Alabama, on…read more06/09/26 at about 4:09 PM. Connie helped me with two large boxed beds that I needed to return. She was very, very helpful, professional, friendly, and kind. She helped me understand what to do with the return labels and helped with taping the boxes so everything would be done correctly. I really appreciated her patience and nice attitude. Returning large packages can be stressful, but Connie made the process much easier. Highly recommend this FedEx location, and especially Connie. God bless! Mark and Tim Elders

This is my go-to UPS location in the Birmingham area. I went yesterday (27 Jan 2026) around 12:45…read morepm to drop off a boxed & labeled Amazon return -- I was in and out in under a minute. I have visited this location on numerous occasions and can say from experience that speedy service here is typical as the employees are attentive, efficient, knowledgeable and good at what they do! The only time I encountered a line was last month (December). I stopped in around 11:15 am and the line was packed out allllll the way to the door. I could tell it was moving quickly, yet, decided to leave and return later because I had my children with me and hadn't expected to need to wait. So pro-tip -- avoid visiting around lunch time during the holidays :) I've not yet needed to make purchases at this location but would say their prices are comparable to other copy/print/mail services in the area.

Boy, was I glad they were open for business on a Sunday! I really needed to get a package…read morereturned! The gentleman that assisted me was so nice and helpful. He made sure my return was packaged correctly. Thank you!! This location was on the smaller side. Conveniently located off Montgomery highway with ample parking.

Only go here if you are prepared to do your printing self-service. The help at the full service…read morecounter is non-existent. They all stare at you from behind the counter while hoping someone else will help. I would recommend you go to UPS store at Lee Branch. Much better customer experience there.

We had a relatively small print order which we needed right away. The staff were very friendly and…read moreaccommodating, and the price was very reasonable for a rush custom job. We were worried that this would be a difficult process, but it turned out to be very easy. The staff knows their business.

Excellent organization! I had a last-minute run and had called other couriers in my area, none of…read morewhich could handle my bid. When I contacted Tide Delivery, however, they were great! They were very friendly and could handle it within a small time period. I'm sure I'll use them regularly, because they're so dependable. I *highly* recommend.

Great service! I bought drinking glasses from an Antique shop in Tuscaloosa that did not ship…read more Joshua picked up the glasses and took to them to the UPS store and had them shipped from there. His rate was completely reasonable and he did it the same day I called. Perfect service!

The store is big and spacious. My first impression of the gentleman at the register is that he…read morewasn't very friendly. Perhaps he was tired or having a rough day. Lots of options here and will serve a good cause with your purchases!

The employees don't greet or even acknowledge you, the store is dead silent and the employees stare…read moreyou like you're doing something wrong or like they're annoyed you're even in there. When you say hi to them at the counter it's like talking to a brick wall.