First off I don't even like making post like this. To sit all day and wait on a package, and to…read morehave someone come sit while you go to an appointment, and they still not show? But you receive a message saying that a 'delivery attempt was made' is truly abysmal. The driver actually came to my house at 11:56 this morning, fumbled around in the back, got in the driver seat and left without saying anything to me. I wasn't sure it was a FedEx driver until he got back in the seat. Needless to say, he never returned. I'm highly disappointed also in the fact that I'm unable to talk to a representative because the automated system keeps giving me the runaround. They have been trying to deliver this package to me all week with Tuesday and Wednesday being my fault. I would have let them know but I'm unable to reach anyone or change anything online. Thursday was a total waste and the lie at the end was the worst. Now they're going to attempt on Friday and again I'm not going to be available. I could try to have someone wait but I don't know when the driver will show up and I can't have someone wait all day. It's just frustrating.

Many FedEx call centers share this same 800#. (800) 463-3339 Which is given to customers of the Fed…read moreEx Kinko's stores. My problem started with an additional charge relating to a fax I'd sent earlier in the day, this charge wasn't on the display when I used the fax machine at the shop. This is something I noticed on-line while checking my card details. Talking to the clerks at the FedEx Kinko's store was no help. The charge was an extra dollar. $1.00. It took twenty five minutes and six phone transfers to get to the bottom of this charge. One dropped transfer. A big circle from the store to FedEx Kinko's CS, the revenue department then back to FedEx Kinko's CS. The final associate I spoke too said that the charge was an authorization charge and it should drop in a few days. Awesome. She went on to apologize for the lengthy wait and say that her response is elementary information that any of the CSA's I spoke to earlier could have answered. $1.00 = 25 minutes of time. Terrible stats.

These guys are awesome I would definitely recommend them…read moretime after time Thanks for the great care and work!

From the owner: Forte Logistics LLC stands out in the competitive logistics industry due to several unique features…read morethat set it apart from others. Customer-Centric Approach: My business prioritizes customer satisfaction and tailors solutions to meet individual client needs. Whether it's expedited shipping, specialized handling, or custom packaging, we go the extra mile to ensure my clients' expectations are exceeded. Flexibility and Scalability: My logistics solutions are scalable and adaptable to accommodate fluctuations in demand and changing business requirements. Whether handling a small-scale shipment or managing a large-scale distribution project, my business can readily adjust to various scenarios. In summary, Forte Logistics LLC is unique due to its customer-centricity, adoption of innovative technologies, commitment to sustainability, experienced team, global reach, flexibility, personalized communication, and continuous pursuit of improvement. These qualities collectively position your business as a standout player in the logistics arena, attracting and retaining satisfied clients while driving long-term success.

I had to drop off a package to this location. Seems to be the closest location to Moody, Alabama…read more The GPS directions were great, it took me directly to this location. They had plenty of parking and a clean lot. When I entered the building, no one was there to greet me. After like 1-2 minutes I was greeted by a rep coming from the back. I didn't mind the silent wait time because she was nice. She asked if I needed a receipt for my package and provided it to me. She told me to come back to see her. Itel (I hope I spelled her name right) was super nice and is a great example of what great customer service should be.

you hire the most incompetent people ever to exist! i have not received one single package that…read morecomes through fedex ground. costing me money!

I had a very good experience at the FedEx location at 320 Snow Drive in Homewood, Alabama, on…read more06/09/26 at about 4:09 PM. Connie helped me with two large boxed beds that I needed to return. She was very, very helpful, professional, friendly, and kind. She helped me understand what to do with the return labels and helped with taping the boxes so everything would be done correctly. I really appreciated her patience and nice attitude. Returning large packages can be stressful, but Connie made the process much easier. Highly recommend this FedEx location, and especially Connie. God bless! Mark and Tim Elders

I had a very good experience at the FedEx location at 320 Snow Drive in Homewood, Alabama, on…read more06/09/26 at about 4:09 PM. Connie helped me with two large boxed beds that I needed to return. She was very, very helpful, professional, friendly, and kind. She helped me understand what to do with the return labels and helped with taping the boxes so everything would be done correctly. I really appreciated her patience and nice attitude. Returning large packages can be stressful, but Connie made the process much easier. Highly recommend this FedEx location, and especially Connie. God bless! Mark and Tim Elders

I always love stopping in this location. They always have great service. I stopped in to send a…read morepackage that already had the label. The agent was very helpful with showing me how to work the kiosk. He was also courteous with answering some questions about their services. Even when it is really busy, they immediately acknowledge you when you walk in and try to help as quickly as possible. This is the only FedEx location that I will visit. Make sure you park the fedex labeled spots in the lot. If you park in the middle of the lot, you have to pay and they are always right there watching to ticket you. There are plenty of spaces right on the side. Just make sure it is one of the fedex customer parking spots.

Great service. Knowledgeable and personable staff. Quick production. Quality product! Reasonable…read moreprice.

Fast shipping but damage to my package clearly marked as "no drop handle with care". Typically with…read morelong travel I expect there to be some damage to packages or signs of handling but not to this extreme amount. This may have been at the hands of another FedEx location but is still unacceptable in my opinion.

I think this company is the most dishonest, unreliable, and irresponsible company I've ever dealt…read morewith. I have been awaiting a package for five days and sitting at home due to it needing to be signed for the driver marked undeliverable two days due to no one being which is totally untrue and then I called every day asking the status. The company stated that it was a glitch in the system is why it was marked that way and then when I contacted the company in which I bought the product they stated they couldn't refund they money because FedEx tried to deliver it. I believe this is a tactic from FedEx in order to not refund shipment money. The other three days they stated to me they didn't have enough drivers to complete shipments I even agreed to meet at a mutual shipment location in my town. This company is just ridiculous and if I had any way of telling who my product was shipping from I would in no way by a product shipped by FedEx ever!

I have lived in my present home for 16 years and I am so very tired of the attitude of the FedEx…read moredelivery drivers. I have had ONE driver, a male that was nice and followed the delivery instruction I put on line, per FedEx request. If they are not going to follow the directions then why have a place for you to write the for 'Managing your FedEx Deliver? I am 79 Years old and it is very difficult for me to walk to the front of my house, climb the steps and bring the package back to the rear door of my home that I use as my entrance. So my instructions per following the FedEx website asks that they deliver all packages to my back door. I even place a table beside the door for their convenience. Living on a Dead End street I know it can be difficult their truck around and even put on line that they are welcome to pull into my drive where they can drive clear almost to the back door and then use the drive to turnaround for their ease of leaving. But 9 times out of 10 the driver do not read the instructions. I have had to locate packages delivered to the wrong addresses, placed on the ground at the edge of the public street in front of my home in the dirt and grass because it was raining and they did not want to get out of the truck so my items of clothing purchased to be delivered with watersoaked by the time I could retrieve the package. Today the woman had the ability to back clear up into my driveway and I thought "Thank you God she read the instructions" NOPE, she got out of the truck and as she walked to the front steps I was tapping on the glass asking her to please bring the package to the back door patio area and she told me no she did not walk in peoples yards. I responded that I had the instructions on the website and she said with a look that said go to hell as she flipped her hand in the air after taking the picture and said "FU#K your mama!" got in her truck and pulled out of my driveway. If she is not going to follow the delivery instructions I do not want her in using my driveway again. I bet she could not pull this attitude in Mountain Brook and get away with it. FedEx you have got to do better or frankly we should all meet in the town hall to get rid of your service period.

seen enough videos on the Internet to know that FedEx is not what it used to be. Its employees have…read moregotten lazy, breaking valuables, damaging property, and fleeing the scene. Its managers need an improvement too. Some FedEx employees have a schedule to keep too. If they failed to meet that schedule they get fired. Employees who tend to be under pressure, like having to keep to a schedule, tend to screw up more more often.