I had to drop off a package to this location. Seems to be the closest location to Moody, Alabama. The GPS directions were great, it took me directly to this location. They had plenty of parking and a clean lot. When I entered the building, no one was there to greet me. After like 1-2 minutes I was greeted by a rep coming from the back. I didn't mind the silent wait time because she was nice. She asked if I needed a receipt for my package and provided it to me. She told me to come back to see her. Itel (I hope I spelled her name right) was super nice and is a great example of what great customer service should be. read more

FedEx Ship Center - Shipping Centers Near Me - Irondale, Alabama

you hire the most incompetent people ever to exist! i have not received one single package that comes through fedex ground. costing me money! read more

Paid for 2 day air Erik the driver took it back to the distribution center two days in a row Package did not require a signature but reason on tracking Was I was not home Apparently, if you live in the suburbs, you could be too far away for delivery I changed the delivery to a Walgreens pick up near the distribution center Thursday but they couldn't get it there on Friday They're closed on the weekend so I guess it could get there Monday or Tuesday. Maybe With Eric, there's no chance read more

I paid for next day delivery 4 days ago. If it doesn't show up by tomorrow, it'll seriously ruin my plans. I get New Years Day is a holiday, but the tracker said it should've been here on the 30th!! How read more

FedEx Ship Center - Shipping Centers Near Me - Irondale, Alabama

ABSOLUTELY disrespectful level of customer service. POOR representation of FEDEX company, BRAND and legacy. There were two middle-aged AA women inside. The one (with color in her hair) was much kinder than the second woman with the disgusting personality and disrespectful ATTITUDE. McDonald's is too good for this particular Fedex representative. read more

Paid for overnight priority shipping. Package was said to be on the truck but never delivered. Expected it to be delivered the next day, which was Saturday, but apparently, this location closes on Saturday. Was told it would be by end of day on Monday. Called customer Service. Would not give me the phone number to the location so that I could pick it up first thing Monday. Oh, and by the way, this is a ring for my customer to propose to his Fiancee. If I could give a negative rating I would. Please do not use Fed Ex for shipping. Their service is terrible. I have learned my lesson. read more

They could try delivering my packages instead of leaving them at my neighbor's house. My name and address are on the package, however, for the 4 time in a week, my package was left at my neighbor's home. read more

I've paid for overnight shipping on 3 packages over the last two weeks and all 3 were 3 -5 days late. It always happens when I try to get a package delivered Thursday or Friday. This location has terrible service read more

Very nice and understood what I said I wanted. I waited less than one minute for someone to help me.

drivers will leave packages at road behind mailbox at all types of weather and time of day and state they were left at front door....use to have local number to call and now they have converted all locations to 800 number....try that useless remedy...really a pitiful fly by night company read more

Piss poor - passed the truck and perfect weather and they refused to turn in my driveway, which is longer and not by the street and deliver my package. So now I have to wait three more days for the idiots to come back. read more

Horrible, says it was attempted delivery, it never was.(someone is home 24/7) Called them. It has been sitting in the facility for 2 weeks then "returned to sender" and I was never notified of any of it read more

If I could give them No star I would. Driver delivered my package to the totally wrong address, although the correct address was on the package. I have been waiting for a phone call for days! I spoke to Samantha once and never heard from her again. I call every single day and they say they are investigating and I will receive a call back. If the company knows the exact address where my package was delivered what else is there to investigate? It's ghetto. And I won't stop until everyone involved is held accountable. My package was HUNDREDS of dollars and they treat it like it's a game. read more

I had a package being delivered to my home and needed to be present to sign for the package. I work from home so that was no big deal. The delivery driver then proceed to run to my door with a tag stating I wasn't home and that I would have to drive 45min-1hr away to get my package. He DID NOT even knock on my door. I saw him do this and I ran to the door to stop him from leaving but as soon as I opened the door he jumped into his truck and sped off as quick as he could. NEVER in my life have I seen such terrible service. I called customer service and they said absolutely nothing could be done and that if I want the package to drive and get it. ABSOLUTELY RIDICULOUS.... shame on you FedEx. read more

Today I received my text stating that my order delivery window was 850am- 12pm and I began tracking, via the link from the text it went from Irondale, Alabama in transit to delayed then marked attempted and no one was home. I work from home and sit less than 20 feet from the door they needed to knock on if they had come to the address at all, no door tag was left, fed ex has been the most incompetent, irresponsible, delivery service I have ever witnessed or come in contact with in my life! I called the customer service phone number they told me that they can not help me it will be delivered tomorrow and hung up, this whole company is disgusting I notice no one even replies to the comments left or even tries to offer a resolution because the honestly don't give a darn about the service or lack thereof! read more

Stephanie! Stephanie! Stephanie! Thank you so much for your assistance and making sure I received my package. The best! Happy customer and will continue using Fedex for my shipping needs read more

After visiting numerous FedEx locations i finally found someone who could help me. Her name is Stephanie. What a kind hearted person. Instead of just telling me there was nothing she could do she went out of her way to dig deeper to get to the root of my problem. Long story short she figured out the issue, shipped my return package and I made a friend in the process. Here's to Stephanie!!! FedEx should give her the recognition she deserves. I can't thank her enough read more

This company is really terrible with help. And also have delivery driver who will steal your packages. Just last year I was waiting on a delivery that never came. So I went to the company to find out that the delivery drive had stolen my package along with all the packages on his truck. And quit his job. Now I am experiencing the same exact situation. I will never understand why people use this company for their deliveries. read more

I'm with one of the previous comments. I bought something through Amazon and if I could of picked UPS, I would of. Trying to use the Fedex app is a nightmare. I was told my package was coming today... on the app and also when I called. Now they are telling me it was ready for pickup. How? I never said a word until 10 minutes ago about picking it up. I don't know who's worse, DirectTV or Fedex. Heck, the U.S. post office is easier to deal with that Fedex. Now that's bad, a government agency is ran better than a private company. I've always seen the Fedex commercials and thought they were well managed, but from now on, I know different. Just a terrible all around experience. Fedex will probably find out who I am and smash my package..lol read more

Waste of time. Came all the way here to find out they're not a full service FedEx center. Avoid if possible. They'll just reroute you to a different branch. read more

I orderd an item it got to my town and then it said fails to deliver on November 16 then it say estimated delivery November 23 i called an employe and asked him why it going to take a week for it to arrive he told me you can pick it up at the FedEx center which was an hour away I drove there and they said it is not here. I am very mad with this service I am never going to use FedEx again. read more

What a bunch f-tards! From now on, I'll be sure to ship via UPS (I pay more but never had an issue). I used to be a loyal FedEx guy, even when you make a mistake with delivery, I can live with that. When you LIE (euphemistically referred to as "misinformed") to me, I am done with you. Never will I spend a dime of my money nor my company's money on FedEx. This package was extremely time critical, so much so that I had to drive an hour to the station to pick it up as well as miss my morning flight. Do they compensate me in any way for their screw up? Nope! The package in question would have been delivered on time had the driver delivered it to the correct address. When s/he didn't, they went back to "pick it up" instead of telling me where it was. Well, now no one can find it. Tracking # still has it as being "delivered". Stuff like this is why the US is losing ground to international competition. SMH, FedEx you SUCK!!!!! read more

When purchasing from Amazon, if I could choose UPS or anyone other than FedEx for my deliveries, I would. This location makes me never want to use FedEx. Im convinced the delivery drivers just update the status to attempted delivery and not even drive by. This place is a joke. read more

This is the worst delivery center and service. My vendor and myself paid for 2 day week day delivery. The package arrived in town.FEDEX did not deliver to stated address. Said business was closed. NOT SO. This package is table cloths for a WEDDING. I am going to ask my vendors stop using FEDEX. No excuse for this happening. The package is in town and unavailable.. This office does not complete the task.This is not the first time. read more

Poor delivery service. Drivers doesnt even bother to come to the place and just updates the tracking status to "attempted delivery". Need better employees who are not lazy or dishonest. read more

horrible location. zero signage indicating customer entrance, when you do find the walkin gate the callbox is broken. walk over to the security building and you're likely to find staff who look at you like you're from outer space for wanting to ship a package. then expect 10-15 minutes of calls and radio conversation while they try to figure out what to do about a customer wishing to dropoff a pre-labelled fedex ground package. also, hope you don't want any receipt ir oroof of the dropoff, because they claim not to do that. Fedex is consistanty horrible, it shouldn't surprise me their largest center in birmingham is equally ridiculous. read more

Paid for overnight delivery and needed the package by 10:30 AM on 02/24/2015, which was promised. Instead I get trucks that dont like to drive in the rain. The rain started around 1:30 in the afternoon but the trucks where not running. Then, I get called at 3:30 and told I can go pick up my package but need to hurry because they were closing at 4:00. I am staying in a hotel in downtown Birmingham, there was no way that was possible. 02/25/2015, I wake up thinking the package would arrive by 10:30, once again I was let down. I drove to the FedEx on S 20th in Birmingham and they told me it was scheduled for pickup at the Irondale location. These guys were very rude and basically brushed me off. So I drove to the Irondale location. I waited for 20 minutes so that they could tell me that my package had just left the shipping center to be delivered. I waited another 20 minutes to see if the driver would turn around and come back. Finally I left and now am waiting on a package that I paid alot of money to be overnighted to me. I told the lady that Oklahoma had a real ice storm and real snow and they were able to meet their deadline. She replied, " Well this is Birmingham". I guess Birmingham is scared of rain and 40 degree weather. read more