I'm so used to QR codes now that I don't even check to see if my return needs a label printed…read moreanymore. That didn't work out in my favor today because I indeed needed a printed label. Quick service. $1. Printed and sent on my way.

Local Easily accessible…read more Friendly staff No extended wait times for service It's good having access to the services without having to drive over the mountain.

Yes, always outstanding and courteous service, they are very efficient in their very professional…read morein their work and definitely recommend their service!

One stop shop for all your shipping needs! These guys make it as smooth and easy as possible every…read morevisit. Highly recommend!

It's nice to go up 1st Street to Ship with a package... it's so much better than going up to Ship…read morewithout a package.. .. Seriously it's nice to have a place in Sylacauga to return ship items by UPS instead of having to drive up to Chelsea Thanks for being here !

She solved a complicated situation very efficiently. I've done business with her several times. She…read moreis always so nice

I typically do not have that great of an experience here, however, Ashley was beyond exceptional…read morewith service and assistance yesterday. My girlfriend and I needed to ship off two more last minute packages for holiday gifting. Ashley taped up our box that we brought in, folded another gift to fit perfectly into one of the flat rate bags and gave a few pointers that neither of us were aware of. Her energy was high. She smiled and held great conversation while assisting from beginning to end. Because of her, I just may keep this location in mind for future packages to ship.

Zero stars should be an option. I had two printing projects, (500) black & white, one sided and…read more(500) double sided, color. Local FedEx/Printing location gave me an estimate of $800+. After I declined & left the store, I received 4 calls from the "bidding" center, which was not local, giving a price which had been cut in half to $400 (+/-). This is absolutely absurd!! Within 30 minutes the price was cut in half? Went to UPS packing & printing and had the same printing projects done for $260. They are taking advantage of customers & should be held accountable. DO NOT USE & shop around before having projects done.

It took me 25 minutes to return an item. Service was too slow and only one person working. I am not…read moregoing there again.

They charge $2.50 to print out *one* piece of paper for a return label from an email. So just be…read morewarned! Only UPS store that has ever charged for that. Usually they're super helpful. Not this one! Won't come back here.

We are a San Diego, CA based company and used Custom Pac & Shipping for picking up medical…read moreequipment, packing and shipping in the Birmingham region... They did great!! David was an absolute gem to work with!! Very thorough, helpful and customer service oriented. Sue was a pleasure to work work with on the Administrative side. I can't recommend them enough! We look forward to working with them again! Thank you Custom Pac & Shipping!!

From the owner: Custom Pac & Shipping, Inc. is not to merely deliver a shipping crate, but to deliver products and…read moreservices that will insure the greatest safety for your product in transit to its destination.

I've used the UPS store on Caldwell Mill rd for a number of years and they are usually nice and the…read morecustomer service is usually above average. However, the last couple of times it have visited the location, the customer service has been terrible. There is one female employee who wears glasses who is always wonderful and I never have an issue with her. The individual I encountered today was not too helpful and the time before that, a different individual was not helpful either. Hopefully, this was just a slump and the customer service improves.

Provides good service consistently. Fast Amazon returns. Never have too long. A wait here.read more

Reputable. Seems to serve people well.... Just alittle pricey for a family owned moving company,…read morebut no dissatisfaction

So I posted my review about two weeks ago and got a response from Marie to give them a call and…read morethey would try to help me resolve my claim which is still not settled after two and a half months. I called their number 844-238-8715 and guess what nobody answers in the mailbox is full. Again, avoid this business like the plague they don't care about you or your property and give you false promises. And if you didn't forget, see the ketchup stains, one mover, intentionally squirted ketchup all over my furniture in my bedroom as there's no other way to explain it. Update: I called again today 10/1/25. Line just rings and puts you on hold as nobody answers as usual. All my sons has my contact information and can call me at any time to try to get this resolved however they refuse. This is not good customer service and the lack of concern is ridiculous given my situation. My items were damaged some intentionally as you can see in the pictures showing the condiments spilled all over my master bedroom on the second floor of my new home. All my sons you have my information and can reach out to me directly at any time.

One day turn around for my table cloth. They gave me a discount for it not being perfect! Staff…read morewere very nice. Quick service with a text that notified you when items are ready. Store was clean and smelt nice. Great location. Will be back for sure.

Took pants here to get basic alterations done because Monica's is closed on the weekends and I…read moreneeded quick turnaround. Walked in 40 minutes before closing so plenty of time. "Greeted" by an employee that was obviously not happy I was there. Told her what I needed, she said they already have to be pinned and marked for us to do them. A. That's half the job, what reputable place would do work on markings they didn't make? But also read the highlighted sentences in the included photo. So either their website is bs or this lazy employee just didn't want to do her job. Either way, I'll go somewhere else I guess. What a joke.

I come here quite frequently to return items I've bought from Amazon however today I was returning…read moreSpectrum equipment specifically a router. All I had to do was bring it to them and they printed me off a receipt and told me to keep it. This is located in a shopping center. They do have a pretty large parking lot. The people in the UPS store always smiling and and helpful The only thing that grates on my nerves is when people are acting Entitled and like to park right in the front of the UPS store, which is basically where people are driving. If I don't go to this UPS store, I sometimes go to the one on Helena Road but that one is next to a smoke shop so it smells horrible when you go in there. I know UPS office offer service services. I've really never had to use them much unless I'm returning something. Most of the time I don't even need a box

This location is near my home and easily accessible. I use it for my business, so it's great that…read moreI received a key for 24 hr access to the store. The customer service is impeccable. They are always so friendly and welcoming. Grace has even helped me carry packages out to my car. And let's not forget that when I misplaced my keys, they were so helpful. Don't forget UPS can be used for all things printing: banners, posters, postcards, business cards, and so much more.