Under new management!! Very clean/ organized, many things available, and great customer service!read more

From the owner: The UPS Store #6487 in Clanton offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1.5 Miles Of Exit 205 - Across From The High School.

This is the best UPS store in the area! The staff are efficient, professional, and knowledgeable…read more They manage my mailbox and shipments nicely and provide printing I need for my small golf business. They also take my Amazon returns and are a nice one-stop shop for everything. Jim B.

I'm so used to QR codes now that I don't even check to see if my return needs a label printed…read moreanymore. That didn't work out in my favor today because I indeed needed a printed label. Quick service. $1. Printed and sent on my way.

This place is horrible to do business with. I paid to.ha e items packed since it needed…read moreprofessional packing since it was delicate items. The employee just threw it in a box without even adding any packing materials. When I showed evidence of this the owner told me they were not convinced it was there fault. Just wow. Please do not use this store if you are sending anything of value stay away. Great for a local business to treat people this way. Also anyone that would like to see how they pack and ship.let me know I will be glad to.show video evidence of their work. I didn't even want to write a bad review. Local businesses are few and far between these days. This is probably why because they treat their local customers like they are nothing. Thank you to.the owner who does not want to take responsibility for their employee. Way to have their back. You choose not to believe reality. You know for a fact your employee didn't do the right thing. You even acknowledged that on the phone call I had with you. It's ok you don't want to tell the truth and take responsibility. Please just don't lie about what happened.

Another great visit to the busy UPS store! Saturday morning was prime time for this location. I…read moreneeded to return something ordered through Amazon. Although it was busy , easy transaction. Very fast service and I really appreciated this!

I come here quite frequently to return items I've bought from Amazon however today I was returning…read moreSpectrum equipment specifically a router. All I had to do was bring it to them and they printed me off a receipt and told me to keep it. This is located in a shopping center. They do have a pretty large parking lot. The people in the UPS store always smiling and and helpful The only thing that grates on my nerves is when people are acting Entitled and like to park right in the front of the UPS store, which is basically where people are driving. If I don't go to this UPS store, I sometimes go to the one on Helena Road but that one is next to a smoke shop so it smells horrible when you go in there. I know UPS office offer service services. I've really never had to use them much unless I'm returning something. Most of the time I don't even need a box

This location is near my home and easily accessible. I use it for my business, so it's great that…read moreI received a key for 24 hr access to the store. The customer service is impeccable. They are always so friendly and welcoming. Grace has even helped me carry packages out to my car. And let's not forget that when I misplaced my keys, they were so helpful. Don't forget UPS can be used for all things printing: banners, posters, postcards, business cards, and so much more.

Great customer service! The staff is very welcoming! Bryan is so helpful & does a great job on all…read moreof my print jobs. They communicate well at this location! Speed of service is amazing!

Benjamin was really energetic and friendly when he helped us today. Service was expedient and he…read moredid it with a smile on his face.

Great, friendly staff and always helpful. The service is the best. I must say the employees at…read morethis store are pleasant and knowledgeable. I highly recommend this location!"

Worst customer service in this area!! Always rude and dismissive! Dropped off a box today and asked…read morethe blond kid a question about surcharges and got "don't know" as the answer while seeming aggravated that I would bother him with a question. This type of rudeness happens on the regular at this place! Hate that I have to go in there!!

since they moved, this is a very convenient location and always very efficient. would highly…read morerecommend

Everyone in this location is incompetent. Always wanting to charge an extra "computer use minimal"…read morefor printing off ONE piece of paper, this has happened more than once now. Ridiculous. I even helped them in printing it out because they couldn't follow simple instructions that is shown by a PICTURE on the machine. I was told it is not self serve so we aren't allowed to print ourselves so the additional $2 charge is mandatory every time you print. Do yourself a favor and go to a different UPS. What else would you expect from people they don't care about their appearance, from open toe Crocs with no socks to messy hair just bumbling around. Extremely disappointed in this location.

I've used the UPS store on Caldwell Mill rd for a number of years and they are usually nice and the…read morecustomer service is usually above average. However, the last couple of times it have visited the location, the customer service has been terrible. There is one female employee who wears glasses who is always wonderful and I never have an issue with her. The individual I encountered today was not too helpful and the time before that, a different individual was not helpful either. Hopefully, this was just a slump and the customer service improves.

Provides good service consistently. Fast Amazon returns. Never have too long. A wait here.read more

Have been a customer of years. Seems like an owner has moved on and new staff are not customer…read morecentric. Young lady tries hard but there are a couple guys there, one in particular, that are really substandard. I closed my account and box as a result of downward service standards and poor value. No choice but to use for ups needs but won't use for anything else until staff returns to how it was a couple years ago with Colby.

I have been to this location a few times and would recommend going the extra 30 minutes to 1 hour…read moreto Pelham. Awful customer service and they can never seem to do any of the services offered. I have tried returning items, getting fingerprints done. I had to schedule an appt to get fingerprinting done and when I arrived no one the location could do it and they couldn't reschedule it because the appt was within 24 hours. A few weeks later I make an Amazon return, I couldn't even get a receipt after returning an item at this location.

This is my go-to UPS location in the Birmingham area. I went yesterday (27 Jan 2026) around 12:45…read morepm to drop off a boxed & labeled Amazon return -- I was in and out in under a minute. I have visited this location on numerous occasions and can say from experience that speedy service here is typical as the employees are attentive, efficient, knowledgeable and good at what they do! The only time I encountered a line was last month (December). I stopped in around 11:15 am and the line was packed out allllll the way to the door. I could tell it was moving quickly, yet, decided to leave and return later because I had my children with me and hadn't expected to need to wait. So pro-tip -- avoid visiting around lunch time during the holidays :) I've not yet needed to make purchases at this location but would say their prices are comparable to other copy/print/mail services in the area.

Boy, was I glad they were open for business on a Sunday! I really needed to get a package…read morereturned! The gentleman that assisted me was so nice and helpful. He made sure my return was packaged correctly. Thank you!! This location was on the smaller side. Conveniently located off Montgomery highway with ample parking.