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    The UPS Store

    3.8 (19 reviews)
    Open 7:30 am - 6:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    Val W.

    Like many people, I do a lot of online shopping. Sometimes, those purchases don't work out so I have to send the items back. I've used this UPS store twice recently. Both times, the gentlemen working were helpful! They took care of taping up the things for me and helping me get prepaid shipping labels printed. I'm sure I'll be back soon.

    Teething medicine money

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    4 months ago

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    Local

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    2 years ago

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    Local

    Helpful 3
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    3 months ago

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    Local

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    3 months ago

    The service was fast and very easy! The girls working in there was so fro and helpful.

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    Photo of Val W.
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    4 years ago

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    1 year ago

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    3 years ago

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    Local

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    4 years ago

    Very helpful with my spectrum box return. Friendly knowledgeable staff. In and out in 5 minutes.

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    4 years ago

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    Photo of Rob S.
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    9 years ago

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    Local

    Rob--Thank you for the review and for your business!

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    3 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    13 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I'm come to this location to return items that I've bought on Amazon because it's conveniently located near my job.

    Mentioned in 3 reviews

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    The UPS Store

    The UPS Store

    (10 reviews)

    I will get the employee's name tomorrow. It's a white woman with a black short bob and thick…read moreglasses looking like Edna from the incredible but worse. She was completely rude and profiling me. I came to pick up my package (I had my Nike delivered there because I did not want my package stolen), and I had my military ID ready as I already knew my drivers license expired Dec 10th 2024 , plus I had the receipt for my package with my name and address. Yes, I check UPS guidelines in Alabama and they accept military ID as a form of identification for picking up and or shipping packages. She disrespectfully tossed my military ID on the counter aside of me instead of placing it in my hand and then insisted I provide my drivers license. As I handed my drivers license to her I explained that my drivers license has just expired and I'm planning to get my Alabama one. Mind you my drivers license picture is from when I first started driving (my picture is me at 16years old weighing 96 lbs but, my military ID is a recent picture as of 2022). She compares my two 2 IDs and says that my chin is completely different and I told her that one ID I was 16 and the other was at age 29, I've filled out my face. Also wasn't wearing makeup at that age but, either way it's obviously me. She tells me to sign for the package as she's still skeptically examining my IDs. She then goes to her Black coworker and says that my signature doesn't match. Her co worker proceeds to tell her to let me get my package. My signature again is from age 16. I only ever had to online renew once and I never resigned a signature or took a different picture. Besides the point I don't look that different, my name is exactly the same on the package, my receipt, My government DoD military issued ID, and my drivers license. She really thought I'm trying to steal packages and I think the only reason she was skeptical is because I am Black and in Vestavia, AL. I can't wait until tomorrow to get her name and also show her the website guidelines. Thank you to the other coworker of hers that told her to stop and give me my package. I felt like crying. Discrimination at its finest in Alabama. I will report her to corporate. ..... As a reply to the owner: whether YOU consider it discrimination or not, the employees should be up-to-date with policies. My US issued government military ID was sufficient enough for my package to be picked up. Weirdly enough she asked for my EXPIRED drivers license. There should have been no issue at all. Today 1-3-2025 I picked up my other packages. Different employee serviced me and the experience was greatly different which further proves my initial point in the main review. Today I flashed my military ID, this employee looked at my ID confirmed, my name and allowed me to sign for my package with ease. She didn't grab my ID from my hand, look at it skeptically, and nor did she toss it like trash when I serve our country as a military physician.

    Fantastic service! Belle helped me print legal documents at the 732 Montgomery Hwy location in…read moreVestavia on a day when I was exhausted. She stepped in and took excellent care of me at a difficult time, and made sure everything was organized. Thank you Belle.

    The UPS Store - shipping_centers - Updated May 2026

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