This is my go-to UPS location in the Birmingham area. I went yesterday (27 Jan 2026) around 12:45…read morepm to drop off a boxed & labeled Amazon return -- I was in and out in under a minute. I have visited this location on numerous occasions and can say from experience that speedy service here is typical as the employees are attentive, efficient, knowledgeable and good at what they do! The only time I encountered a line was last month (December). I stopped in around 11:15 am and the line was packed out allllll the way to the door. I could tell it was moving quickly, yet, decided to leave and return later because I had my children with me and hadn't expected to need to wait. So pro-tip -- avoid visiting around lunch time during the holidays :) I've not yet needed to make purchases at this location but would say their prices are comparable to other copy/print/mail services in the area.

Boy, was I glad they were open for business on a Sunday! I really needed to get a package…read morereturned! The gentleman that assisted me was so nice and helpful. He made sure my return was packaged correctly. Thank you!! This location was on the smaller side. Conveniently located off Montgomery highway with ample parking.

Have a return to drop off at a FedEx location…read more Came here because the dogs say they are a FedEx satellite office Problem is.. they cannot read / scan the QR code here The people were nice and tried to be helpful, but FedEx corporate needs to get their technology to all locations!!

I've used the UPS store on Caldwell Mill rd for a number of years and they are usually nice and the…read morecustomer service is usually above average. However, the last couple of times it have visited the location, the customer service has been terrible. There is one female employee who wears glasses who is always wonderful and I never have an issue with her. The individual I encountered today was not too helpful and the time before that, a different individual was not helpful either. Hopefully, this was just a slump and the customer service improves.

Provides good service consistently. Fast Amazon returns. Never have too long. A wait here.read more

I came in to mail two quick items (one of which had a prepaid label). The female that helped me did…read morenot smile once, in fact she was annoyed and sounded annoyed with every word she said. She was sitting down, earbuds in and having a conversation with someone on the phone about a refund or dispute. Terrible service. Even if it was 4:45 on a Friday.

Positive Review - South Highland Post Office (Birmingham, AL)…read more I had a truly great experience at this post office. The two ladies working were so friendly and welcoming--they made me feel right at home. It felt like they genuinely enjoyed helping people and treated every customer with care and kindness. That kind of service is rare these days, and it really made my day. Fast, professional, and very kind. Thank you for going above and beyond! God bless! Mark N Tim Elders, Monday, 07/07/25

It took me 25 minutes to return an item. Service was too slow and only one person working. I am not…read moregoing there again.

They charge $2.50 to print out *one* piece of paper for a return label from an email. So just be…read morewarned! Only UPS store that has ever charged for that. Usually they're super helpful. Not this one! Won't come back here.

Here to drop off a package! This location has easy parking, always a spot open to just run in and…read moreout. A little bit of a line when I came in, but they had it moving very quickly. It's a busy time of year! I love seeing the old fashioned PO boxes.

Excellent and accommodating service. Especially Kelly the manager…read more Very patient and pleasant employees who keep your valuable time in mind.

Everyone in this location is so kind! I've never had to wait in line long and they are very…read moreknowledgeable.

attitude, not helpful , condescending at desk, charge to print their shipping label, will not use…read morethem afain

I come here quite frequently to return items I've bought from Amazon however today I was returning…read moreSpectrum equipment specifically a router. All I had to do was bring it to them and they printed me off a receipt and told me to keep it. This is located in a shopping center. They do have a pretty large parking lot. The people in the UPS store always smiling and and helpful The only thing that grates on my nerves is when people are acting Entitled and like to park right in the front of the UPS store, which is basically where people are driving. If I don't go to this UPS store, I sometimes go to the one on Helena Road but that one is next to a smoke shop so it smells horrible when you go in there. I know UPS office offer service services. I've really never had to use them much unless I'm returning something. Most of the time I don't even need a box

This location is near my home and easily accessible. I use it for my business, so it's great that…read moreI received a key for 24 hr access to the store. The customer service is impeccable. They are always so friendly and welcoming. Grace has even helped me carry packages out to my car. And let's not forget that when I misplaced my keys, they were so helpful. Don't forget UPS can be used for all things printing: banners, posters, postcards, business cards, and so much more.

Quick and painless trip to return items. The store makes everything so easy. There was no line and…read moreseveral people ready to help!

Quick and convenient way to get something notarized. John has helped me a couple times already. He…read moreknows what he's doing, is polite and efficient. It cost me $10 and I was able to pay with a card through tap.

I will get the employee's name tomorrow. It's a white woman with a black short bob and thick…read moreglasses looking like Edna from the incredible but worse. She was completely rude and profiling me. I came to pick up my package (I had my Nike delivered there because I did not want my package stolen), and I had my military ID ready as I already knew my drivers license expired Dec 10th 2024 , plus I had the receipt for my package with my name and address. Yes, I check UPS guidelines in Alabama and they accept military ID as a form of identification for picking up and or shipping packages. She disrespectfully tossed my military ID on the counter aside of me instead of placing it in my hand and then insisted I provide my drivers license. As I handed my drivers license to her I explained that my drivers license has just expired and I'm planning to get my Alabama one. Mind you my drivers license picture is from when I first started driving (my picture is me at 16years old weighing 96 lbs but, my military ID is a recent picture as of 2022). She compares my two 2 IDs and says that my chin is completely different and I told her that one ID I was 16 and the other was at age 29, I've filled out my face. Also wasn't wearing makeup at that age but, either way it's obviously me. She tells me to sign for the package as she's still skeptically examining my IDs. She then goes to her Black coworker and says that my signature doesn't match. Her co worker proceeds to tell her to let me get my package. My signature again is from age 16. I only ever had to online renew once and I never resigned a signature or took a different picture. Besides the point I don't look that different, my name is exactly the same on the package, my receipt, My government DoD military issued ID, and my drivers license. She really thought I'm trying to steal packages and I think the only reason she was skeptical is because I am Black and in Vestavia, AL. I can't wait until tomorrow to get her name and also show her the website guidelines. Thank you to the other coworker of hers that told her to stop and give me my package. I felt like crying. Discrimination at its finest in Alabama. I will report her to corporate. ..... As a reply to the owner: whether YOU consider it discrimination or not, the employees should be up-to-date with policies. My US issued government military ID was sufficient enough for my package to be picked up. Weirdly enough she asked for my EXPIRED drivers license. There should have been no issue at all. Today 1-3-2025 I picked up my other packages. Different employee serviced me and the experience was greatly different which further proves my initial point in the main review. Today I flashed my military ID, this employee looked at my ID confirmed, my name and allowed me to sign for my package with ease. She didn't grab my ID from my hand, look at it skeptically, and nor did she toss it like trash when I serve our country as a military physician.

Fantastic service! Belle helped me print legal documents at the 732 Montgomery Hwy location in…read moreVestavia on a day when I was exhausted. She stepped in and took excellent care of me at a difficult time, and made sure everything was organized. Thank you Belle.