This is my go-to UPS location in the Birmingham area. I went yesterday (27 Jan 2026) around 12:45…read morepm to drop off a boxed & labeled Amazon return -- I was in and out in under a minute. I have visited this location on numerous occasions and can say from experience that speedy service here is typical as the employees are attentive, efficient, knowledgeable and good at what they do! The only time I encountered a line was last month (December). I stopped in around 11:15 am and the line was packed out allllll the way to the door. I could tell it was moving quickly, yet, decided to leave and return later because I had my children with me and hadn't expected to need to wait. So pro-tip -- avoid visiting around lunch time during the holidays :) I've not yet needed to make purchases at this location but would say their prices are comparable to other copy/print/mail services in the area.

Boy, was I glad they were open for business on a Sunday! I really needed to get a package…read morereturned! The gentleman that assisted me was so nice and helpful. He made sure my return was packaged correctly. Thank you!! This location was on the smaller side. Conveniently located off Montgomery highway with ample parking.

The staff does not care about serving the customers in their facility... to wait 30 minutes to get…read more4 card stock prints when I am the ONLY customer in the building is RIDICULOUS! HORRIBLE CUSTOMER SERVICE!

This business is located in a great space to get in and out. The service agents were professional…read moreand courteous. I was dropping of a boxed and labeled item without much needed assistance. I was able to walk in and out in less than 5 minutes.

We are a San Diego, CA based company and used Custom Pac & Shipping for picking up medical…read moreequipment, packing and shipping in the Birmingham region... They did great!! David was an absolute gem to work with!! Very thorough, helpful and customer service oriented. Sue was a pleasure to work work with on the Administrative side. I can't recommend them enough! We look forward to working with them again! Thank you Custom Pac & Shipping!!

From the owner: Custom Pac & Shipping, Inc. is not to merely deliver a shipping crate, but to deliver products and…read moreservices that will insure the greatest safety for your product in transit to its destination.

I've used the UPS store on Caldwell Mill rd for a number of years and they are usually nice and the…read morecustomer service is usually above average. However, the last couple of times it have visited the location, the customer service has been terrible. There is one female employee who wears glasses who is always wonderful and I never have an issue with her. The individual I encountered today was not too helpful and the time before that, a different individual was not helpful either. Hopefully, this was just a slump and the customer service improves.

Provides good service consistently. Fast Amazon returns. Never have too long. A wait here.read more

Yes, always outstanding and courteous service, they are very efficient in their very professional…read morein their work and definitely recommend their service!

This location gave great service and high quality. Highly recommend you give them a try for your…read moreshipping needs

Facility is very clean with high quantity equipment and fair pricing. The staff are incredibly…read morefriendly and helpful.

Needed a drop off laundry (wash and fold) with a quick turn around on a Friday. I called around 20…read morespots in the Birmingham area and all noted they couldn't get it done and back to me before Monday. I called Soap Box and spoke to Tilly, who said they could turn it around in a few hours. She wasn't joking. She called me two hours later and said it was ready! The laundry was spotless and folded nicely at a fair price. Go here and see Tilly. She'll take care of you!

I've used Alphagraphics for several years for my business printing needs. They are a very attentive…read morebusiness who are quick in their communication. They have a policy that they typically require you to come in to approve your work prior to the job being sent through. To me, this shows that they care about the product and want to deliver something you actually want. Use their website for quotes and to submit artwork or stop in to talk about your designs. Great local business.

Very unhappy with copies of old family photos that I asked to be copied. I didn't get an invoice…read moreand felt the price was expensive for what I got. The photos looked very faded compared to the original or like they had a milky film over them. The only response I have received within a week from my call and email is a survey. I would not recommend Alpha Graphics for making copies of photos at all and definitely wouldn't leave the 100+ year old photos that are in the convex glass frames with them. This was my first and last time using them.

Here to drop off a package! This location has easy parking, always a spot open to just run in and…read moreout. A little bit of a line when I came in, but they had it moving very quickly. It's a busy time of year! I love seeing the old fashioned PO boxes.

i happened upon this business as I was traveling nearby. I have been in UPS CENTERS and UPS STORES…read more in many locations. This was the first time anyone told me that they appreciated my business. I had two boxes and that's all so we are not talking about a lot or business. The woman told me that they hadn't owned that UPS STORE long. I had no idea that UPS STORES were owned by local people. As luck will have it I will be traveling that way tomorrow. I am thinking about packing up something so I could stop there again. I didn't know the previous owner but I got a double helping of hospitality from this one. That made my simple transaction a very pleasant exchange. Best wishes to the new owner(s).

This is the go to for all of your office needs. Terence Adams, the general manager, is hands on…read morewith the store, customers, and employees. His leadership creates an inviting and comforting atmosphere. ​

This possibly was my first time at this particular Staples. I am looking for a new laptop so I've…read morebeen shopping around. Unfortunately, low inventory since most people are shopping for laptops for many obvious reasons. No one asked if I needed any assistance , so guess it's a good thing I didn't make purchase. I didn't browse or pay attention to much else inside the store. I did observe them having a dedicated area for PPE items. Staples online is a great alternative and I have found that sometimes there is more available inventory.

I typically do not have that great of an experience here, however, Ashley was beyond exceptional…read morewith service and assistance yesterday. My girlfriend and I needed to ship off two more last minute packages for holiday gifting. Ashley taped up our box that we brought in, folded another gift to fit perfectly into one of the flat rate bags and gave a few pointers that neither of us were aware of. Her energy was high. She smiled and held great conversation while assisting from beginning to end. Because of her, I just may keep this location in mind for future packages to ship.

Zero stars should be an option. I had two printing projects, (500) black & white, one sided and…read more(500) double sided, color. Local FedEx/Printing location gave me an estimate of $800+. After I declined & left the store, I received 4 calls from the "bidding" center, which was not local, giving a price which had been cut in half to $400 (+/-). This is absolutely absurd!! Within 30 minutes the price was cut in half? Went to UPS packing & printing and had the same printing projects done for $260. They are taking advantage of customers & should be held accountable. DO NOT USE & shop around before having projects done.