Came in with some books to ship internationally, but no package. Charles walked me through the process of selecting a box and shipping method, providing options, answering my questions and patiently waiting while I made a phone call to discuss shipping options. I appreciate the high-quality service and would certainly come back for another shipping job. read more

Khalid was helpful in some ways but he didn't make much effort to protect my framed art and the glass broke. I showed him very clearly what the risk was and he just stacked the picture in a box with some padding. He didn't wrap it with bubble wrap. He left the glass free to slide around and predictably it broke. I showed him the glass was not secure in the frame and needed extra attention. read more

There was only one attendant working and I had to wait 10 mins for him to finish helping 1 person. I couldn't use the self-service kiosk because it would say "See attendant for assistance" when I would scan my QR code, as my QR code was for a boxless return (as shown in the photos). Once he finally finished helping that 1 person after 10 mins, he scans my QR code just to tell me I need to purchase a box or poly bag in order to ship out my package. I don't know if it's a system or employee issue, but I'm not sure what the point of the boxless selection is. They also need to hire more people. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Berkeley, California

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If you don't expect respect to costumer and being rude with some attitude then this is the right place. The manager is extremely arrogant however the employee took care of my business after manger refusing to print my documents. Very poor management and costumer service. read more

The service was quick and friendly. The associates were super helpful and polite. I needed to send an item and did not have a box. They were able yeti get a box at a good value. read more

I walked in and immediately a incredibly nice person helped me with a self service drop off. I was in and out in less than a minute.

Rob and Perla both did an amazing job. I went in with a birthday card made with the canva app. It wasn't printing correctly. But together they figured out how to get the print working. They really showed great customer service as well as technical skills. That's kind of rare these days. I was very impressed. And I'm very excited to give my wife her homemade birthday card. read more

Unmotivated staff. Needs training on customer service and professionalism. It seems it is an endemic store culture.

The people who work here are so nice, thoughtful, and professional! The prices for prints are fair and decently fast. I waited about 15 minutes for a large poster and a smaller print and they came out looking great! I paid $25 for both. Thank you so much! read more

The manager here is indifferent and dismissive. God forbid you have a problem with a package shipped from there. Fedex will tell you to go to the place you shipped it, to get faster/better service, and this manager will say "No can do. You need to call THEM." He wouldn't eve look up the transaction. The guy is unmotivated, unprofessional, and I suspect undertrained in customer service. read more

I don't know why the people working here were so reluctant to help me with my $230 shipment, but they refused to look up my information, which is in their computer, and then got upset when that didn't work for me. The man across the street at the UPS store was friendly, efficient, kind, and it was even a little bit CHEAPER. I don't want to patronize a business that has such disdain for people with accounts there. read more

Long time I was able to get the best service with it so I have been using before anytime soon and now read more

FedEx Office Print & Ship Center - Printing Services Near Me - Berkeley, California

My shipping process was smooth and painless thanks to this FedEx office! In my own bit of foolishness I forgot my ID, but the woman who helped me (and whose name I wish I committed to memory!) was very kind and accommodating. read more

I've been here a couple of times, and the service has always been fine, but today, wow, it was EXCEPTIONAL (insert sarcastic tone). I already had the package labeled & ready to go; the clerk only needed to scan it. His demeanor screamed, "I don't wanna be here." He took the package and scanned it in. That was it, no offer of the receipt, so I asked him for a copy since this package was for a client. His response was, I GUESS I CAN GET YOU THAT! He proceeded to ask if I wanted a million dollars too. He also asked if I wanted his Fed Ex shirt too. Maybe he was trying to be funny, but it simply came off as I inconvenienced him. I chuckled and said, "I will take the million dollars if you wanna give it away." I suppose I made a mistake and asked him to push a button and rip off a receipt from the printer. I mean, that takes so much effort. I am constantly shocked by how bad customer service has gotten in many places. It's stunning. read more

The location has been remodeled since my last visit. They have a self service station now that I used for shipping my prepaid pkg. Staff was helpful when I encountered an issue. Location is convenient, about 1 mile from home. Courteous and professional staff and great hours. read more

One of the best FedEx stores I have been to. The employees are super nice and helpful. read more

FedEx Office Print & Ship Center - They just got a drop box. It makes everything a bit easier for us. - Printing Services Near Me - Berkeley, California

5 stars to Perla at FedEx Office on College Ave for coming up with a creative solution to a complicated request - adding spiral binding to a booklet and figuring out a way to add pockets. The end result was perfect, exactly what I needed. Thank you! read more

My forever need to use a copier/printer landed me here this morning. Due to a power outage and unknown day/time for it to be restored, no printer at home. I've come to expect FedEx to help me out. My credit card magnetic strip issues prevented me to use self-service. There was only one staff at 10:00am and a short line of customers. One woman, who must be very important in her own mind, was very impatient about waiting. After ranting and raving, she left in a huff. Good, because I'm next. I got a FedEx cash card, self-helped myself to complete my job, and received a refund for remaining amount. The staff couldn't have been more courteous. read more

Needed a big, last-minute printing and binding project for work. Reached out to a few places near work in SF; no one could take it on and/or turn it around in our timeframe. Dropped by this FedEx office (College Ave @ Alcatraz), and they said could do it all in-house, by deadline. The team provided thorough communication throughout, via email, phone, and in person. They followed up afterward. I was grateful for this truly excellent customer service experience. I would gladly take all my work (or personal) business to this FedEx location in the future. read more

Visited Friday, August 11. I have never given a review, but my experience at this store warrants one. I just needed to print a few pages from one of the computers. When I asked a man working how to login to my email using FedEx's software, I was told "Are you in college?! You should already know how to do this by now." Instead of just helping, he stood over me telling me how stupid I was. When I figured it out, he sulked "finally", and left. I was the only customer in the store, so it wasn't like I was taking away time from other customers. I'm not really sure why this was such a major inconvenience for him. Unless you want to be treated with total disrespect, I would avoid coming here at all cost. read more

I didn't expect FedEx to be very busy on a Saturday but I was surprised to find the place abuzz when I pulled up to the scene to drop off a quick (prepaid!) package that I was sending to Apple Care. Maybe the friendly gal behind the counter saw my face fall when I went to stand in line behind the rest of those in the store because she spotted the small brown box in my hand and asked, "Just dropping off?" I nodded and noted that I needed a tracking number and pressed my heels firmly into the ground, assuming that I needed to wait in line in order to obtain said tracking information. But the lady was so courteous that she motioned me to step forward--even as she was carefully assisting someone else!--and grabbed the box from my hands. Just as swiftly, she had printed out a receipt and I was on my way. At this location, I think the "Ex" may stand for "expedient"! read more

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The best. Super friendly folks. Great food. Killer coffee. Go... just go. You will be so happy you did.

I did a simple envelope drop off. Very rude staff. Front person named glen. Kindness and helpfulness should not be too much of an ask in uncomplicated and simple service transactions. read more

Incredibly RUDE staff. Just tried dropping off a package and was confronted by overly aggressive, unhelpful individuals. manager was standing right there and didn't do anything, was cool with the tone and language of disgruntled staff. Shocking and disappointed. Won't go back again. read more

This store is horrible for print orders. I tried to get postcards printed and the first time, the order was printed with one side upside down. The replacement order was trimmed so badly they cut off over 1/2 of the side of the card, and cut off words and images. The sizing was completely uneven - some cards were much larger than others. Some had jagged edges. And to top it off, when I went to pick up the replacement cards, the person behind the counter was super rude and seemed to have zero interest in helping me despite the fact that they were the ones who f'd up my order and made me have to go back twice to get them to reprint it. Just avoid this place if you want to save your money, your time and a lot of aggravation. read more

I am complaining about Danielle, She came to the register with a very smarmy attitude. Quite rude and after she asked me bluntly and with some hostility in her voice "what's in the box?", I took it and went to the ups store around the corner. There was only personal items, but I think the proper question is if there is anything flammable, etc. It is frankly, non of her business what I'm sending, only of it is explosive or not. It was meant to be rude,that much was obvious by the way she had presented herself. Excluding one package that was lost, I have never had any issue with any FedEx services or employee s in the past and don't want this to reflect on their business. I have used them many times in the past and will continue to use them at any other location. read more

A part of my package was stolen. I brought in a set of individually wrapped books and a glass art piece in bubble wrap to be shipped to New York. The employee took the items and said they would package them in a larger box. The art piece never made it to the destination. My friend was wondering why such a big box was used for 3 books. This was her wedding gift and it's so horrible that her gift was ruined. read more

I came to drop off a package Wednesday, 7/28/21 at 7:30pm (today). Upon entering the store, an older female employee wearing glasses started giving me instructions to drop off my package to my left in the drop-off bin. I noticed her tone did not sound kind, nonetheless I thanked her for describing to me where the drop-off bin was. As I made my way over to it, she kept instructing me in a rude and condescending tone what to do. I was just minding my own business dropping off my package and she kept essentially barking orders at me. I certainly felt bullied by this lady after I left. I'm concerned whether I'll face verbal disrespect from this employee in the future, which really doesn't sit well with me. read more

I have never had such a bad experience in a customer service setting in my entire life, ever Simply put, please never go here. Awful, awful customer service. Incredibly rude and incompetent staff. I unfortunately got into a yelling match with them as I had been pushed to my LAST nerve. I really , really don't recommend this place. Alice and Danielle were incredibly rude, condescending, unhelpful, unhappy people. I have never had a worse experience. The manager didn't do anything to alleviate the situation so I am moving on to calling higher ups and complaining read more

Jamiliah went above and beyond to help us print out our baby shower games. She did wonders with systems that continued to error out, freeze and shut down. She deserves a raise or a promotion because she actually helps the customer out. This location needs an update in their systems. read more

The manager here helps me out everytime I come in. He's quick, efficient, personable and does a really good job managing the stores traffic. I come out of my way to drop packages here. read more

I went to mail some documents, next day I get a call saying the address was invalid and the business has moved and that I needed to go back to the fedex location to pick up the envelope. I called right away to make sure the address was correct and yes indeed the address was valid and the business has been there for a long time. I returned to the fedex location and spoke to the manager. He couldn't help me to resend the documents unless I would pay again. No help whatsoever. Poor customer service. And a waste of money and time. read more

The staff at this FedEx is the most : unhelpful surly un-customer-friendly bunch I have ever encountered. They are argumentative and pissed you are there. read more

This is the worst run office you can imagine. Trust them with nothing. I sent an envelope to British Columbia. via FEDEX May 11. Charged me 49.40. Delivery promised May 17. Today I get a message that the envelope is stuck in San Leandro and that it needs a "commercial invoice". No mention previously and it will not get there as promised. Do not do business with these people, they are incompetent! Really disappointing. read more

Well earned 1 Star. They do not have daily pick ups and are lying about it. Blond dummy at counter tells me to drop package at specific location for pickup, day later it is still not picked up. Khaled lies about it and says it is not here, must have been picked up. WAS NOT! Office work, such as bindings, are of terrible quality falling apart after three months. Personnel hates working there and refers all issues to Khaled who deflects. You have been warned. read more

I want to thank Khalid and his staff for giving me such wonderful help! He and his team helped me immensely during a difficult time for me because I had a recent head injury and what I needed was very confusing for me. I really appreciate how much they gave. Thank you all very much! read more

A few years ago this used to be a well-run shop with helpful staff, but that's no longer the case. They've hired surly and discontent staff who have no interest in customer service. Machines are often broken making the self-service experience exasperating. If you're lucky the staff might holler something unhelpful to you from behind the counter. If you need to get some print/copy work done, I suggest the FedEx/Kinko's in Emeryville. read more

I've been thankful this convenient fed ex location many times but and submitting a review today because of Khalid. What a great store manager!! I showed up with my returns and a half printed mailing label - don't know how I missed that! He walked me through the best place to stand in the store to get wifi, how to send the label to fed ex to print and was friendly and efficient to several other customers while I worked it out. Thank you fed ex! Thank you Khalid!! read more

They were nice a elder man with glasses (colored) was really helpful he just got straight to it I ain't even do nothing as I came in but throw some trash away and signed a paper, after that my laptop came back in 4 days (would of been 2 but fedex) delayed my shipping read more

What has happened to this store? I've had great service in the past. For years this store was my go to place for all my printing and coping needs. My business is less than a mile away so it's been perfect in the past. Haven't been in for a while. I've been back in several times in the last 30 days and every time I have left aggravated from the experience. Today was the final straw. I used to be able to email my files and orders in and everything would get done. Last time I did it I got a reply that they don't take email orders and that I needed to bring my files in. Ok so they changed the rules. No problem. Today I came in with my flash drive and brought copies of all the documents so they could see what I wanted. When I handed her my flash drive she appeared to be thrown and want to know how many files were there and were they ready for printing. I assured her they were ready and started counting the documents I brought in. As I was counting she informed me on serveral of them they don't do that and that I needed to go to a different store. Confused because these are the same files I've gotten done there in the past. When I mentioned that they used to send the files to another store. She said she already sent them files and didn't think she could send more. At some point she told me to stop talking so she could talk. I took my flash drive back and headed out. On my way out she said "have a blessed day". Are you kidding me all I wanted was service! Never will go back. I won't let this store stop me from doing business with FedEx because I love their service. I will find another location that values their customers. read more