First of all, Fedex drivers do not know what they are doing. My shipment did not make it to my front door with two attempts, in which the second time, I was home the whole time. No knocking, no notification at front door. Then I have to hurry to the warehouse because they close at 5pm, but the entrance difficult to find (and there is no sign), thus I had to circle around to finally find the entrance. I pulled up at 4:55pm and the person said that he is done with the pickups at 5pm. And I had to tell him it is before 5pm. Then a couple more customers walk in and complain. Then I give my tracking # and about 15 minutes later a woman comes in and tells me the truck driver has not returned yet and I have to pickup Monday. The customer service that I called 20 minutes before arriving told me to pick up by 5pm. They do not communicate internally, obviously. I would not recommend you using or picking up from this location. read more

Just straight up horrible. Whoever trains the workers on all levels should be fired. At this rate with the lack of service they provide FedEx should be nonexistent. You go on the app and give shipping instructions which is nonsensical because they don't follow it. You call customer service and they give you a solution but don't follow through. So technically there's no solution. You're at home all day waiting and they say "no one was there" so they don't deliver the package. Literally at this point FedEx is useless. read more

I wish I could give negative stars. After sitting home all day waiting on my package, tracking it every hour . At 5:15pm I tracked my package and it said I wasn't home. I was pissed ! Been through this too many times with them. No doortag no update in computer (still saying out for delivery even though they claimed to have been by). Then they say of we can't come back out. Come back out? You never came by . I hate fedex . I hate when companies ship through them. They are the worse. I honestly feel like they're trying to steal my package. Who wouldn't want a free tv read more

I was expecting a delivery yesterday and it never came. I received a text at 8:30pm confirming delivery and tracking info shows it was delivered at 11:53am. Supposedly driver left package at the front door. I never got a knock or the door or anyone buzzing my apt # for delivery. I tracked this package up until 6:45pm and it was still out for delivery so how was it delivered that morning? I called Fedex and they told me to call USPS but USPS can't find any information on the tracking number issued. If FedEx couldn't make contact with me then make another attempt. So I'm FRUSTRATED at this point because to wait til Monday to call the smartpost dept. read more

Today I give 5 star to this location because a couple of people on the management level helped get my package delivered to me the same day as promised. They were also very polite and courteous. I appreciate that a lot read more

The only reason they get one star is because I can't give ZERO. For two days in a row I have been sitting two feet from my door waiting for my package. Both times I get an email an hour after they claim to have attempted delivery. There is no door tag, no phone call, NO attempt to deliver was made. The driver is flat out lying. The email says the business was closed. This is not a business, it's a residence. Complete and total incompetence. I have had 12 other packages delivered this week alone with no problems from FedEx air and also UPS, DHL etc. Nobody has a problem besides FedEx Ground. I swear they must seek out the most incompetent drivers around. read more

This place deserves 0 stars !! The "manager" Candace, was rude to our employee & caused us to lose $800 for a simple BOX. Your service is subpar, and you should really look into BETTER customer service. We will look into other shippers, this FedEx office in Carson is the worst. read more

Today my packages came from this location instead of the Inglewood location...thank god my apartment is next to the security gate and I heard the delivery guy because I was waiting on him ...had I not opened my door when I did ...he would've given my delivery to my teenage neighbor...I heard the driver ask my neighbor are you apartment (insert number here)...teenage boy said yes ...he was lying though...right when I stepped out my door I said to the fed Ex guy...no I'm the recipient...he was getting ready to hand my stuff to a teenager...drivers should ask the person their name and apartment Number...not tell them the apartment number on the package..of course they'll say it's for them if you tell them the number....I know they're busy...but you shouldn't be given anybody's delivery to whoever opens the security door...and he would've marked my delivery as being delivered to me when in fact my teenage neighbor would've had it and there would've been NO witness...and I wouldn't lost my money because the place I ordered from would've have believed that I didn't get it...so tell your drivers don't give someone's packages to whoever opens the gate...ask them their name and apartment number and then look and see if it matches the delivery...too many dishonest people out here and especially in my building were they stay stealing others deliveries.... read more

I thought I was the only person with fedex delivery/pick up horror stories. The driver/s (from the Charles Willard location) that supposedly deliver in my area are lazy & dishonest. They do park & sit while making no attempt to deliver then create a false delivery attempt logs. The 800 # for customer service is useless & in another country, of course. The local # invites you to leave your name, #, and tracking # for a call back. Of course no one ever calls. Picking up a package . . . it's easier to access the White House, or Buckingham Palace! read more

I paid for delivery to my door. FedEx refuses to deliver because their drivers cannot figure out how to deliver to my apartment complex. The complex is very simple and no other delivery/shipping company has had issues. The address provided to FedEx is correct and it is the address they automated from Google, yet they deem it an error. Customer service did nothing for me. I have to pick up the package in a city I do not live in, while there are multiple pick up facilities on a street near me. I will be sure not to use FedEx again. read more

FedEx delivery out of Carson is the worst delivery/shipping services on the market. I've unfortunately dealt with them several times, and they are consistently the worst delivery/shipping service around. Their drivers leave a tag in your mail box (how does FedEx have access to my locked mail box?) indicating they've made three attempts to deliver an item, yet they don't leave a notice until the third visit. If you make an arrangement for delivery through their website, which is set up for redelivery scheduling, they ignore the information. FedEx @#$%@$! UPS are the professionals! read more

Incompetent staff work here. My packages were suppose to get delivered Thursday of last week but due to the pandemic and protest I expected delays. However it's been nearly a week and I still haven't received my packages. Since Friday the status of the package keeps saying out for delivery then switches to pending delivery date and this has gone on all week. I called their stupid 1800 number just to waste 40 minutes of my time and the issue hasn't been resolved. I called 7x's and still haven't got my packages. Nobody from their facility has contacted me. I called to report their station and haven't heard back from them. I'm so tired of dealing with them that I redirected them to hold them at a facility for me to pick up instead. Truly the worst experience ever. I'm glad I reported them to the business bureau this place deserves to close down. I will make sure to contact the shipping companies to make sure my packages never get sent through fedex! read more

This Fed-Ex location (1725 Charles Willard St, Carson, CA) is very stupid. And Looking at the reviews, I see that I am not about to say anything different than what everybody else who gave it a 1 star rating is saying. So I will TRY to be brief. I do ALOT of online business. And when I see that the person who I am doing business with has chosen FedEX as their delivery method, I prepare myself for the battle. Every time the delivery person for this particular route is sent to deliver a package, they NEVER call to be buzzed in to complete the delivery process. The driver just sticks the Door tag on the call box outside of the unit and drive off. EVERYTIME! I've left specific instructions which include the code used to be buzzed in, and just in case they get that wrong, my mobile phone number to call...The driver dismisses the instructions every time. I am now on my 3rd notice. So now I have to call the actual location, talk to the "rote employee" who takes all my info down and promises me that "somebody" will call me back and that another attempt will be made. Problem is, I never know who the "somebody" is, and most of the time, the somebody never calls back. Then I have to call FED EX customer service "ADVOCATE line" and talk to the rote customer service rep there who transfers me to another rote customer service person who takes down my info again who sends an email to the stupid office manager to try and make sense of it all...This has happened multiple times, and I am sick of it. To make a longer story short, the location manager nor FedEX ever has justification for the delivery driver habitually failing to complete the job. They just do a bunch of apologizing with promises that the error will never happen again. And now I'm starting to feel like TINA TURNER.. My question is, with this many 1 star ratings (with the exception of the first one who gave a 5 star rating who is probably the employee who giving us all the problems), WHY IS FED EX STILL PROCESSING PACKAGES OR BUSINESS THROUGH THIS JOKE OF A FACILITY? It's not good business because now, I refuse to use FED-Ex services of any kind because of the service I been given, and I do online business which require mailing deliveris all the time. I will call everybody EXCEPT FedEX. FedEx has made no effort to resolve the issue. And I'm about to get on the phone right now and ask why. And if I don't hear what I need to hear, I'm yelping FedEX..I don't care how many planes they got! LOL read more

If I can only give this place and FedEx driver a -10000, Fedex operation is a complete joke. Had a package that was supposed to be delivery on Friday. Their worthless driver made no attempt to deliver it and instead stated due to security issue there was a delivery exception. Keep in mind, this is not the first time something like this happened. Their driver is simply too lazy to make the delivery. I do not have the same issue with UPS or DHL. Anyway, called their customer service and arranged for pick up at Carson facility and this is where the nightmare gets worse. Came here, went through airport style security and dealt with a woman that had zero customer service skills, made me wait half an hour without saying a thing and then told me the package is not here and it's on a truck that's out on maintenance. She then asked me if I talked to anyone here to arrange for pick up. After I told her I spoke with customer service and someone in Carson facility, she then told me the package is in a truck that's inaccessible at the moment. Wtf? Your joke of an operation told me to come pick up a pacakge that cannot be pick up? You have been warned, these people's incompetence knows no bounds. If this is indication of how much FedEx cares about their customers, then I hope UPS, DHL and even USPS take all your market share. read more

The quality of the entire FedEx organization continues to decline. They couldn't find a cloud in a rain storm. They have crushed three of the same packages (sent three times) with Fragile stickers on it. This week another disappeared; stolen. Always have an excuse or a delay without exception. We spend about $2k/ year with them. Not a lot, but it is $2k from me they will never see again plus most of my business associates. read more

Just like 98% of the other reviews about this location my review is negative. As you can see this is an unclaimed business on yelp. Who would want to claim a business with such negative reviews? I understand why it's unclaimed. My experience with this location and Fedex in general is that customer support is of little assistance and packages are routinely not delivered, lost are flat out stolen . I have been waiting on multiple packages from the same shipper that have been sitting at their warehouse for 5 days. No one can give me date that my items will be delivered and blame the Covid crisis for their failures. During this time I have also had items shipped to me via UPS and USPS and all have been delivered in a reasonable amount of time or even sooner than expected. This has been an ongoing problem for Fedex and this location long before the crisis ever existed.They are now using the crisis as a scapegoat. Endless calls to the 800# and messages through social media platforms and I have yet to contact anyone who even seems to care. The response I get is "we are sorry for the delay" like what? Sorry? You have had my packages on the vehicle for several days but never even attempt to deliver. Obviously you are out there delivering packages I would like to receive my packages just like everyone else. I have shown patience and at this point I have ran out of patience. If you have a choice of carriers choose anyone but Fedex. Save yourself the headache. Fedex and this location deserves 0 stars. UPS is much more reliable and consistent . Avoid this place at all cost. YOU HAVE BEEN WARNED. read more

FedEx Ground's Carson location failed to scan my delivery and ignored requests for status. Losers!

1 star, and they don't even deserve that. Worst Drivers and Delivery Service I've ever experienced. I waited at home all day for an important package I was expecting. The driver said he "attempted" to deliver it which was a BLATANT lie. I've been home all day and purposely left my wooden door open to hear him walking up, not to mention I have a doorbell. In addition to that, I have a dog who anyone knows with a dog will go crazy if anyone is even in the driveway. If you attempt to deliver a package are you not suppose to leave a door tag? I mean what type of delivery did he do? Absolutely ridiculous and a complete waste of people's time. read more

FedEx Home delivery in Carson, CA -is all fraud. They lie and say they tried to deliver your package when in fact they did not, it has happened to me four times now!- also lie about leaving a door tag when in fact they did not. no one over there will help or just even once try to deliver my package! read more

Worst FedEx I have dealt with! I was told they tried to deliver my items two separate times but no one was home (Left my front door open because I was expecting delivery and someone stayed by the door the whole day)- that happened on a Thursday AND Friday. I requested to hold my package so I can pick up on Tuesday but when I arrived (@ 8:40am, they open at 9:00am) the "customer parking lot" was already filled up and could not park there, there was NO street parking available (located next to many businesses and signs were all over that restricted street parking). I waited for one hour, hoping a parking space would become available but I was told that due to the Holidays a lot of new drivers are now using up the parking spaces so I can try to go back some other time but I "might run into the same issue for the rest of the Holiday season" I called them later that day to see if they can ship to my house again, I explained everything that happened, but I was told that since they already attempted to deliver and "no one was home" they can't try again and I should call the sender and tell them to "SHIP ANOTHER PACKAGE" I had to call the main FedEx customer care number and I got a call back late that night and after I spoke with them I had my package delivered the next day in the morning. Worst experience I've had from a courier service! read more

FedX Smartpost is the worst service that I have ever experienced. My order was shipped on 2-27-2018 from Simi Valley, Ca and was expected to be delivered in Downey, Ca on Mar.5, 2018. Package never arrive and I contacted FedX and they said it was still in transit in their Carson, Ca facility on Feb. 28, 2018 and I had wanted to know where my package was and I required this information on the March 10, 2018. All they would say that it is still in transit and there was no data available on delivery date. If I had to order any item from any company, I will surely ask what they use as delivery service. If they mention FedX Smartpost, I would refuse to order from that company and by elsewhere. read more

Follow up: still no package. They gave me the run around for another day. I called twice and they stated that they will hold the package for pick up. The day I was suppose to pick up the package from the facility they stated now that it was out for delivery. I waited and no delivery and no package. No FEDEX truck. The only thing they delievered was about 5 lies. Every time I called they told me something that didn't add up and was a straight out lie. They are at the highest level of incompetence. They should not be in business. I now change my rating to negative 1000 and counting down as you read this. Everyday th eery are in business they is one day to long. read more

One word: terrible. I changed my work schedule to be home to sign for a package that the sender required. I was literally sitting at the front door waiting for a knock or doorbell when I received a text saying that an attempted delivery was made but no one was available. Unless I'm completely deaf, (which I know is not the case because I work in a position of public trust and am REQUIRED to take an annual physical, where hearing is tested) I didn't hear a knock or the doorbell and I was sitting right there. I called the general customer service number and explained my situation. The agent was extremely apologetic and helpful, but I'm still waiting on my package. I assume that the driver didn't even attempt to see if anyone was home, rather just left the door tag on the door frame. FedEx Ground has only one job and couldn't even do that. Terrible business practice! read more

We came to pick up 6 pieces we shipped from NC after they called is already that they are holding them. The way in for visitors is like a high security prison ID , name tag , metal detector , wanding, but the people were at least nice and joking. We were allowed to drive the car in they tracked our stuff drove it for us next to our car and helped loading it. All together good experience! read more

Can't deliver on time and hung up on me. Can't expect much from the Compton station. If you don't like your jobs I'm sure McDonald's is hiring or just go on unemployment. read more

They've refused to deliver or let me pick up my package. Also, it would have been hard for them to have made the Carson, CA facility more un-user-friendly if they had tried. I would have made this a zero star review if they had allowed me to. Avoid at all costs! read more

I was extremely frustrated with the way that I was "dismissed" in such a casual way at their Carson, CA location. I was informed that I was supposed to pick up my package that was sent to a location that was looted during the riots, but the next day, when I showed up to pick up my package at the Carson office AS INSTRUCTED, I was told that there was "no record of the conversation ever taking place", and that a delivery driver has my package on his truck after attempting to make a FOURTH delivery at my HOME! Why would you try to deliver it to my home when I SPECIFICALLY said that I would NOT make it home in time because I WORK, and my instructions (per their website) were to HOLD the package at the Carson location! So, WHY would a DRIVER have it?!?! And why would they claim that he/she made 4 attempts to deliver it?!?! So... after all of this, I was told that IF they get the package back, it will once again have to be re-scanned and entered into their system, and IF it's ready, THEY will call ME to pick it up! Are you KIDDING ME?!?! This is what's wrong with society today! How long can people TOLERATE this kind of service? So it's MY fault because their staff got their wires crossed, or said and did the wrong thing? Now I have to suffer?? And now I have to wonder... IF I GET MY PACKAGE... was it kicked around a little bit, or mishandled in some way? I mean, it's almost been a month that they've had it! UNACCEPTABLE!!!!!!!S read more

Purchased something from an online vendor. Vendor shipped merchandise with a tracking number. Due to my regular 9 - 5 hours, I am not available to receive delivery in-person and a Door-Tag was left so I called to make arrangements. Informed that alternate pick-up arrangement NOT AVAILABLE since this is a SMART POST product. CSR was extremely RUDE and condescending about people with a 9 - 5 job. This is going on to be about 2 weeks later. A call was made from a representative who ensured me a follow-up call would be made within 24 - 48 hours. Much much later, this yelp "review." EPIC FAIL! read more

Worst delivery service in this area. None of my package can seem to be delivered. All of my package just kept on saying "Customer not available or business closed" even though I was home the entire day. A lot of issue in this location, they just can't make any delivery of packages. Issue started in the last 3 month. Go back to re-evaluate your drivers or your system. read more

This office sucks and management is rude. The nices person there is the security guard. FedEx was suppose to deliver a package in Friday left a door tag stating the business was closed and they couldn't deliver it which they were delivering to an apartment. Then I call ed they said I could pick it up on Saturday between 9-5 got there at 12:50 security called gave them them the tracking # I wanted until 130 before they called back Ms. LENZY STATING Your package is still on A truck and the truck is being serviced so it will be delivered on Monday. FedEx didn't care about customer service or the inconvenience they cause Wil only use ups from now on giving a one star because I had too read more

FedEx Ground driver falsely stated he attempted delivery which happens every single time. Saw driver and requested my package. He refused to search and give me my table. Every day for 5 days I received a notification that delivery would be made only to be told I have to wait an additional 2 days. The drivers are horrible and the facility does not hold them accountable. Very disappointed in FedEx overall. read more

11/09/18 4pm. If there is a zero rating i would give it to them. I called to have my package on hold for pickup and call center said to pickup after 3pm, arrived at 4pm at the facility and asked by the receptionist my tracking number and didnt even bother to tell me to wait, she kept on talking to her coworker like i didnt exist in front of her, after a few minutes i asked her again and then she looked at her computer and said that the driver wasnt in yet. How could they have it easy and be rude at customers and still keep their jobs. read more

WE had a shipment coming that needed an adult signature. On the first 2 attempts, there was someone home. We never heard a knock on the door. The doorbell never rang and the dog never barked. So, the driver did not try very hard to see if we were home. I lodged a complaint and was assured the package would come today. Another day of sitting at home waiting for a package. We were sitting at out dining room table, in full view of the front door. We saw the Fed Ex truck pull in front of our house. The driver never got out of his truck, but he logged on his computer third attempt was made. After complaining to the customer service department, they told me that I have to drive the 8.5 miles to pick up the package myself. So, there goes the 4th of wasted time because their Fed Ex driver is incompetent. read more

Installed the app just to make this review. I don't have a problem with their delivery services...when they ACTUALLY DELIVER. What my problem is that when I track my package online, they say it's delivered but it's not at my door or mailbox! I would like to blame the seller of the item I ordered or even the fact that it might have been stolen or put at the wrong address but this has happened a few times before already! Sometimes I usually EVENTUALLY get it but like a few days to a week later. Once, I checked the tracking, it said "delivered at 4:30pm today" and it was 4:45pm the same day. Didn't hear a knock but I go out to check and nothing! Stop jumping the gun saying the package is delivered if it isn't actually there! It is so frustrating. I'm currently still waiting on a package that said it was delivered TWO WEEKS AGO. If this problem is resolved I'll gladly change this review or take it down, but for now, I am not happy with their service. read more

FedEx worst ever. The second time I've had a deliver and they txt saying unable to deliver when you call customer service they're no help it's like they dont care. First off I live in a condo not a place of business. I've noticed everytime it's a bulked item it's a problem. If you dont want to lift the item don't drive the truck. We as customers shouldn't have too suffer because your drivers are lazy. read more

absolutely the crappiest service I've ever received. not only did they not deliver my package, they made me drive an hour in LA traffic to pick up the package only to be told the driver wasnt there to come back the next day. next time ill use USPS. that way I wont be dissapointed. fuck fedex read more

I continuously have problems with deliveries from this Carson California hub. Today's delivery was no different, I stayed home from work just to be home to receive my package, I just happened to go out my front door and saw that there was a door tag on the door yet no one made an attempt to ring the doorbell to deliver my package to me personally. I spoke to a supervisor named David D. who was very helpful in TRYING to get my package redelivered and have the driver actually ring my doorbell and make contact with me. It is now 3:45 p.m. and no one has come back yet and I was told the drivers go back to the hub at 5:00 p.m. today. I will update my review if the driver comes back as promised to actually deliver my package. It is now 5 p.m. exactly and still no delivery attempt... read more

I Guess the wanted me to pick up my 50" television in my wheelchair!

Well, I'm next. The ESL driver misread the first"1" in my address, "corrected" it to a "2", updated the Fedex records and tried to deliver it to the wrong place. The shipper has talked with them a few times, and I have four times. We're in limbo here. One Fedex rep says they're stuck because they tried to deliver it twice. Another questioned me about my real address, tried to recorrect it to the wrong one again, then he said "I'll look into it". It's been "in transit" in Carson "pending" since March 2. eBay says it's still pending, but the Fedex site won't let me and my tracking number thru anymore. Now i also have to go thru records to see what else didn't get delivered, from me and to me. It's been like "Waiting for Godot" here. Have you been there? Almost always that kind and that much security means local management and employees can't be trusted by the company. HarryD in Torrance read more

Missed a delivery of medicine Tuesday at 11. Called twice and was told the re-delivery would be Thursday between 4 and 7. I was assured it would not be at 11am, as was the time of the first attempt. I came home early from work. The 2d attempt was at 11 am again! I called and asked a SUPERVISOR what time Friday they would try again, and he said he would not tell me because he did not want me calling back and complaining, if he was incorrect. He would not tell me the earliest or latest delivery time possible. I had to miss more work time to sit home. read more