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    Featherlight Guitars

    5.0 (1 review)
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    2 months ago

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    James Hood Guitar Repair

    James Hood Guitar Repair

    4.4
    (137 reviews)
    $$

    I usually setup my basses myself and do a pretty good job, however, I could never get my Warwick…read moreCustom Shop Streamer bass setup to my satisfaction. After looking at reviews of several shops that do setups, I settled on James Hood. The experience was great. As soon as I had an initial conversation at their shop, I felt confident they knew what they were doing. The turn-around was quick, the cost is very competitive and the setup is perfection. They will be my go-to for any of my bass repairs/setups. Check 'em out-you won't be disappointed.

    This was my first time using the shop, and I was really looking forward to it, especially after…read morehearing so many positive reviews. I brought in my Taylor K24ce, and I also left my Taylor GS Mini that day for a neck reset. At drop-off, the front desk tech assured me the low E buzz on the K24ce would be addressed and handled as part of the standard setup. Both guitars stayed with them for nearly two weeks. I called a few times since I wasn't getting updates, and eventually was told both were ready for pickup. After driving 30 miles, I tested them in the shop. The GS Mini was done well--I could see an improvement in the neck, and I appreciated that. But when I took out my K24ce, it wasn't tuned or wiped down properly. After I tuned it, the exact same low E buzz was still there. How could that go unnoticed, I wondered--had the guitar been played after it was tuned, they would have then noticed the buzz and should have informed me by email, rather than having me come all the way down. I mentioned it to the owner, and he took the guitar to the back for about 10 minutes. When he returned, he told me that if I wanted to leave it, I'd need to pay another $90 for a deeper inspection, since it might be a more technical issue. The tech who reassured me at drop-off was right there but didn't say a word. It was close to the end of working hours, so I figured James would just have me leave it at no cost. When he didn't, I didn't feel comfortable leaving it again. I really expected a more thorough check right then or at least a suggestion to leave it at no cost. After all, I 100% mentioned the buzz to the tech at drop-off. In the end, my K24ce is my primary instrument--it's the one I rely on most--while the GS Mini is just a backup. I ended up paying close to $400 for both the setup and the neck reset. The GS Mini was done well, but the whole experience left me feeling like I spent $400 just to fix a $600 GS Mini, while my main guitar's issue was never resolved. Considering all the time, effort, cost, and travel, I really expected a full assessment and clearer communication before it was marked complete. I've attached a video so you can hear the buzz yourself.

    Featherlight Guitars - musicinstrumentservices - Updated June 2026

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