I have owned a lot of bass guitars. From a 70s Carvin Icon 4p, from the master luthier, Lowell Kiesel, to MIG Warwick, MIJ Fender Boxer, etc... After NAMM, I purchased a Kiesel Modern Jazz Bass, thinking it would be the bookend to my collection. I was so wrong, the Kiesel Modern Jazz Bass is, to me, the finest instrument I have owned. I bought mine, https://www.kieselguitars.com/in-stock/157709, because it was beautiful and I thought it would make a fine show piece to my collection. Now, I can't put it down, my other guitars sit lonely at night, wondering what happened to me. I had thought the workmanship from Abluthier was the epitome, I was wrong. To quote my buddy, if I owned that bass, I would burn every other instrument I owned. It is a masterpiece and a testament to the legacy that the family continues. Flock spent an amazing amount of time walking me through the process and making sure I was happy with my purchase before I even paid for the instrument. Thank you Flock, Thank you Kiesel. You have my loyalty to the brand now, and that does not come easily as I am an engineer by education and profession and I am hard to please. I will need another 5 string and I will be looking to you for that next great bass - thinking an A2, but the modern jazz is something special. read more

So Kiesel Guitars? I wanted to buy a Kiesel for a few years. It was never a quality issue from a build or sound standpoint. It was just the amount of time. It's custom. Custom stuff, done well, takes time. I'm just impatient. Finally pulled the trigger. I deferred to Jason's expertise on the build. I've had the thing for a few hours and couldn't be more pleased. My eyes actually popped out of my head. When I finally glued them back in. It was so much better than I expected. A Zeus acoustic six string. Beautifully figured maple and mahogany. It's done with a blue fade into natural wood tones. Some people might think it's a little conservative, but the finish is so nice that it really pops. Wow, it's artwork. Thanks, Jason! By the way when you plug it in. It's just as you have read. Very quiet, perfect for practicing in a confined space. As soon as you plug it in it sounds like you're much more substantial instrument. Kudos Guys. Absolutely zero buyers remorse. Gotta go play. ;-). read more

Kiesel Guitars - Kiesel Zeus Acoustic Guitar - Guitar Stores Near Me - Escondido, California

I always enjoy calling in and placing orders with Flock and Chris, great guys! I really recommend getting some ideas going on the builder before calling to help streamline the process. If you don't feel like waiting for a custom build, check out their in-stock page. Also tune in for the weekly Wednesday 3pm PST live on their social media channels to grab a Deal of the Live, that was my first experience with Kiesel. The photo I attached was my first 8 string and first multiscale guitar ever and they did an amazing job on it! read more

Kiesel Guitars - Kiesel Osiris 8 string multiscale guitar with a two color crackle finish - Guitar Stores Near Me - Escondido, California

Best custom made guitar maker in the United States. Can make a beautiful guitar from the available styles. Showroom full of guitars ready for sale . You can't go wrong with a Kiesel custom guitar. read more

Kiesel Guitars - Kiesel guitars ! - Guitar Stores Near Me - Escondido, California

Kiesel builds top quality custom guitars for a great price. Fast turn around compared to the rest of the industry. I currently have 4 with 1 in the oven. Love the fact you get a chance to ask Jeff questions live on YT,FB,IG weekly. read more

Kiesel Guitars - Kiesel Zeus & Leia - Guitar Stores Near Me - Escondido, California

I have purchased six custom guitars from Kiesel, and experienced very strong customer service, and exceptional quality. If I ever have an issue, they take care of me without question. Example 1: I ordered an Ultra V and had an issue keeping it in tune. I believe it was a defect with the Floyd Rose, and not related to build quality. My salesperson, Flock, sent me a pre-paid return label right away and they brought it back to inspect. After they received it, I began to have buyer's remorse and feel that the guitar was not right for me, tuning issue aside. Flock told me they would give me a full refund, no questions asked. Instead, I applied the refund to another custom Kiesel AM7. Example 2: On my latest guitar, I wanted Jet Black Raw Tone finish, and I sent Flock my specs by email. He wrote up a build sheet and sent it to me for approve. I did not notice that the Raw Tone part was there, but the Jet Black part was missed. I received the guitar completed just 6 weeks after I ordered it, but it was natural finish. Flock again came to the rescue, again returning it at no cost to me, and they made a brand new body with the correct finish. It's beautiful! I like other brands too, and I own other brands, but I will continue to be a Kiesel customer because of the service and the end-result. read more

Kiesel Guitars - Kiesel A2 Evertune - Guitar Stores Near Me - Escondido, California

I have had Kiesel build me two custom guitars. I went to their showroom and Flock collaborated with me on the custom builds. I had high expectations on the end result and was blown away at the quality and complete adherence to my custom designs. I have a collection of electric guitars and Kiesel exceeds my expectations compared to the "off the shelf" mass guitar manufacturers (Gibson, Fender, PRS, etc.) Kiesel will build whatever the customer wants, and delivers big! read more

Kiesel Guitars - Back of the Osiris. - Guitar Stores Near Me - Escondido, California

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Kiesel is probably the best value you could imagine for a quality instrument. There are so many options, many of which you can't even find online, but if you call them, normally what you have pictured is a doable thing. The pros who answer the phone will advise when they've seen something not work out well and help you find a cool look that goes with your theme. Overall quality. read more

Every aspect of my customer service with this company has been phenomenal. Nowhere else can you get what they sell for that price point. Current owner of 10 of their products and couldn't be happier. Highly suggest checking them out. read more

My friend and I live 30min from the store. We drove there to checkout the showroom and the lady at the front greeted us and told us they only accept appointments and that they are fully booked. If we book now it will be at least 1 week out. There was literally nobody in the showroom. She could have at least let us in to look around even for few minutes. I was going to purchase something in the near future but not anymore. Pretty sad to see a local guitar maker not caring about their customers. read more

Horrible customer service. I was given an estimated build time of 20 to 24 weeks. It's been 24 weeks, and I still don't have my guitar. I'm trying to cancel my order, and they want to charge me a 20% restocking fee, even though THEY are the ones who breached the agreement. Stay away. There are better options out there. read more

I just got my first Kiesel Zeus yesterday. It is absolutely flawless and the setup is superb. The ordering process was very easy and the staff was amazing. I dealt with Keith in sales and Chelsea in financing and both were perfect. The taxes for international shipping to Canada was far less than I thought it would be. This will definitely not be my last Kiesel. read more

I have to say... amazing. The guitar I wanted was very specific. I gave Flock very specific and exacting details for my guitar. Note, the guitar I wanted was not the typical Kiesel build. The guitar Kiesel built for me is nothing short of perfect. A Strat style guitar with serious wood and hardware. Tone that can't be compared by any other guitar. Flock is an amazing person. A serious guitar gear head and a real pro. When I picked up my guitar I was speechless. I went so far as mocking up the guitar I wanted in photoshop. When I open the case my eyes exploded. Kiesel made the exact guitar I specified. There is an energy at Kiesel. I now have a living and vibrant instrument. I've owned many guitars and will NEVER buy another unless it's made by Kiesel. If you're looking for a guitar that's average go elsewhere. If you want a guitar that's a professional quality instrument. Get Kiesel. Tone. Exacting quality. Perfect customer service. Lastly; this guitar was a steal. It should cost 4,000 or more and has a value of 10x that. Thank you Kiesel. I'll be back for more! read more

Kiesel Guitars - Amazing Strat build by Kiesel Custom Guitars! - Guitar Stores Near Me - Escondido, California

Amazing First time Experience!!! where do I begin.This was my first time coming in to order a Kiesel guitar. Flock was a stand up guy from beginning to end. My first Kiesel guitar has exceeded all expectations. - Ordering: The initial appointment was great , safety and cleanliness were definitely taken into consideration in their showroom. I had a few different build Ideas, Flock was patient and guided me through the ordering process , and hooked me up with an awesome build. - Wait: Given the current covid situation, I definitely anticipated a delay(which was fine by me) . Nope ! guitar arrived exactly within the stated time frame I was given . There was an issue with a cosmetic decision on the guitar , I was unreachable , the Kiesel guys made an executive decision which actually came out better than my initial idea. I now fully trust these guys on my next build . Delivery: I drove down to to SD to pickup the Guitar. It was beautiful, I inspected for any flaws and couldn't find any. Ownership: I've had the guitar now for 90 days and can honestly say I have not had any issues with the guitar, and it plays like a dream. I've had a few technical questions with setup, The guys over at Kiesel were prompt with their responses. definitely a customer for life ! read more

Kiesel Guitars - Vader 7 - Guitar Stores Near Me - Escondido, California

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The guitar I got a Kiesel Allan Holdsworth Model chambered is easily the best guitar I own. I will never buy another Kiesel. The reason for this is because both their customer service, and their techs are easily the worst experience. The guitar was breaking high E and B strings within days or hours. They offered no help, I asked Albert the tech for the correct method on how to change a string on this bridge. His response :you literately have 5 other examples on the guitar. I asked about 3 different ways for help and he refused. I then spoke to customer service to get a different tech or someone else, I was refused, the guy then sends me a video on how to change a string on a different bridge. They offered to have me pay to ship it and be without the guitar for 3 weeks, and maybe they could help. No way I was doing that. I researched it and found the problem. I wrote an email sharing my experience to Chris the salesman, Albert the tech, and Jeff Kiesel jeff@kieselguitars.com. I explained the apathy in the organization. I told them that after months of research with the help of D'addario Strings company (they are awesome) I found the solution. I wrote that I'll bet their top down apathy will not produce a reply back. I was right, a month later they have not replied. I searched reviews and see Albert's name mentioned in horror going back to 2017. search the web and you will find similar support horror stories. If anything ever happens to this guitar your screwed, don't buy one. read more

I've ordered 4 guitars over the years and each has been amazing. Ive worked woth 3 of their sales reps who all proved effortless to work with and beyond knowledgeable. Had one "almost" issue with a finish that wasnt correct but this was caught quickly with a call to the guys and would have been easily fixed before it shipped. Wound up taking it as it was because it actually looked better the way it was done vs what I was originally thinking. Theres a ton of options, so take your time and call the guys to find out what can all be done before ordering. read more

Before I post this complaint about Kiesel Guitars let me first say that I have 4 Carvin guitars and 1 with the Kiesel name on it; all were custom orders. In addition I have 3 Carvin Basses and 2 basses with the Kiesel name on them, again all were custom orders. I put this out there only to establish the fact that I certainly have been a repeat customer! I'm really a bass player and have quite a few other basses but still I have my share of Carvin/Kiesel instruments. I'm from out of town but because I was in San Diego on business, I took advantage of the situation and walked into the Kiesel showroom planning on ordering one of their "P" basses; I had in mind exactly what I wanted to order. When I walked into the showroom the individual, who I won't name, could not have been ruder! This is a person with whom I have worked on every other order and who knows me fairly well by now. There was only one other customer in the entire show room, not busy at all. Rather than greet me and say...give me just a minute and I be right with you, he simply (and quite rudely) said..."I don't have time to talk, I'm really busy". "I'm doing a lot of things for the company now, so I don't have time to talk". With that I said ok...talk to you later and I left. I will never order another Carvin/Kiesel product...way to many other great choices! I left Kiesel and went to another San Diego store called Pitbull Audio...very nice people who are glad to see you come into their store. I custom ordered a "P" style bass from them made by Sandberg in Germany. Together we went through the online build feature and ordered exactly the bass that I was going to order from Kiesel...personally I'm really excited about this one! I consider this to be a fantastic bass and with shipping out the door it will be around $2500.00; in my opinion that's a bargain for a completely custom bass with shipping from Germany! I don't know what is going on with Kiesel but it's certainly not the company that it used to be. My prediction is that they will be out of business in a year or two if they continue to treat customers in this manner! read more

Kiesel Guitars - Guitar Stores Near Me - Escondido, California

Poor customer service Very long wait time for guitar No return of initial deposit even if guitar isn't even built yet Do not recommend read more

This place really suck's!!!! I ordered a preamp kit for my carvin electric acoustic guitar 178.80 from carvin guitars 2 weeks no part? So I call them for my part and the guy Joe says it has not been shipped!!!! And i asked him why? And he said they are very busy and understaffed, so I asked for a refund and he said customer service was not in! So I called back Monday and spoke to Joe and I asked for a refund and he said ok it will be issued 4 to 5 buisness days! But they were fast to take it out of my account the same day! And Joe same guy that said customer service was not in suddenly issues my refund? Wow! I guess they are not hurting! I will take my buisness elsewhere!!!! They should not take your money before the item is shipped!!!! Beware of this place!!!! And I still have not received my Refund!!!!. read more

Great instruments. Bought my #1 guitar from here a couple years ago. Worth it if you can afford it.

I just recently purchased my second Type X, I found an 8 string X on the "Guitars In Stock" on the website already somewhat built to specs I wanted and for a great price too, since it was already built. After I made the purchase, Flock called me afterwards and I guess I lost the purchase by 8 minutes, no worries. Flock, who is Manager of the Showroom, offered me a killer deal to do a new build of the 8 string Type X with some room for options at no additional charge. We changed up the finish a bit, kept the Black Limba top, doing a beautiful matte trans aqua burst over that, Lithium bridge humbucker, Beryllium neck humbucker, multi scale...just beautiful. However I did want to change up the neck and do a 3 peace Purple Heart. Flock suggested a Walnut/Purple Heart 3 ply, this was only a few extra bucks, but for a custom built-to-your-specs guitar, whats a few extra bucks? He also threw in the free RUSH build for no additional cost. Flock and Kiesel are just amazing to work with, their craftsmanship, instruments, communications and customer service are second to none. I look forward to working with Flock again on assisting me in my growing collection of Type X builds. I will be calling in for a third X with a similar build to this one, only another 6 string. Do yourself a favor and call Kiesel, press 2 for the Showroom and ask for Jason "Flock". read more

Kiesel Guitars - Not the guitar in the review, just my other Type X 6 string. - Guitar Stores Near Me - Escondido, California

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Why have you stopped selling guitar and bass kits? For almost three decades musicians on a budget used to be able to build a high quality instrument on a budget, the person I spoke with on the phone told me three decades doesn't constitute a tradition They offered no substantial explanation and tried to sell me a prefab instrument that would cost over twice as much. What a shame, how the mighty have fallen read more

Oh Wow! I'll begin when I made the call. Vince: "Great come on down we'd love to have you look around, need the address?" They have Customer parking in the back. Receptionist said are you here to look at the showroom? Vince welcomed me in, and I was blown away! I played about seven guitars. " I have to say, I am so stoked about Kiesel. I liked these guitars way more than I expected. I liked them so much that I placed an order. Vince called Ricardo to ask some questions and Ricardo was happy to assist. Then he assisted a Bass player who had some things to go over. You can bet that these guitars won't be found anywhere else for even 3 times the cost! All kinds of guitars!!, that were amazing. I called to ask some questions the next day, and they were answered by a gent whose name was Flock, a real good rep.jut like Vince and Ricardo. They way exceeded my expectations! 6,7, or 8 strings, semi hollow, solid, chambered and in all variations. They have two rooms you can plug in to and find out what guitar or Bass you want. Prepare to be happy that you made the trip, I was and still am read more

Kiesel Guitars - Guitar Stores Near Me - Escondido, California

This place is amazing. Some of the most beautiful guitars I've ever seen. I love that everything is made in the USA. I drove down to the show room for three hours with a huge smile on my face and when I got there jason the sales rep treated me like family and hook me up with the guitar of my dreams. I highly recommend this for all guitar aficionados and enthusiasts. These guitars are a work of art. read more

I'm just a nobody that wandered in looking for a headless guitar for the traveling I'm about to be doing for work. I got there a few mins early and waited outside for the showroom to open. Jeff kiesel himself walks out and shakes my hand on the way to the tamale lady in the parking lot, on his way back in he basically asks if he can help me. I tell him what I'm looking for and follow him into the showroom and he personally brings out 4 instruments that fit my description. I picked the one he said was his NAMM guitar that was set to the side for January. Then here comes Flock, who is one of the nicest, most personable dudes. He helped me out and answered any questions I had and got me plugged in to demo the guitar. He gave me a great deal and made sure I was well taken care of. TL;DR- I showed up without an appointment and these guys treated me like a VIP. Best customer experience I have ever had. I will definitely be having them build me a custom in the future and will bring them as much business as humanly possible. Thanks guys! read more

Kiesel Guitars - Kiesel Vader 6 - Guitar Stores Near Me - Escondido, California

I have not met Jeff Kiesel personally however I was given the wonderful opportunity to work with Flock at Kiesel Guitars to help me design a guitar to my playing style. Flock goes above and beyond in terms of customer service and his guitar knowledge expertise is incomparable. Being an experienced guitarist, but inexperienced in guitar hardware, designing your own guitar can be quite overwhelming. Flock not only could see that I was inexperienced, however was able to describe every little thing in such detail that I was able to understand every choice option I had available to me and how they would affect the sound or playability. In no way did it seem like I was a bother having as many questions as I did. It more seemed as if he was excited to be put to the challenge in assisting me. Flock listens, he studies you, he watches your playing style, he analyzes every option, and will even steer you away from "Costly Hype Options" if he feels it is unnecessary to make sure the end product plays and sounds exactly the way you want it too. I could not be happier with the experience Kiesel Guitars has given me and the wonderful staff they have assisting their clientele. read more

I have bought 4 Carvin guitars, 4 Carvin amps, 2 Carvin basses and spent thousands of dollars on Carvin P.A. Equipment over the years. I had a repair issue and got JOE on the phone. I told him I had written/emailed, twice, about getting my bass serviced and no one had gotten back to me. He was rude and condescending. I told him I was a "Sponsored" Carvin artist to which he replied "Well, I'VE never heard of you." I wasn't seeking his recognition and didn't ask if he had heard of me. I was pointing out that I was a loyal Carvin buyer who has spent quite a lot of money with that company. I have always loved this product and I have to say Joe transferred me to someone who had manners and was helpful. Had this been my 1st experience with your company, it would have been my last. I have been in music and sales for 40+ years. Great way to run off business. Steve-Austin, TX musician. read more

Sell all of the les pauls and PRS that you have ! Smoking axes , awesome sound ! Players guitars ! Makes you play better due to just plain quality !! read more

I took the plunge. I've been playing 200-300 guitars for almost 15 years. I bought a 1000 dollar charvel and was simply was not impressed. Heard of Kiesel, decided to go the custom route, talked to Flock and I'm not even kidding when I say I'm on my 5th Custom build this year with them because of Flock's customer service and the supreme quality that leaves their doors. Thank you Flock! Thank you Kiesel Guitars! read more

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Was in California for spring break (I'm a teacher) and Drove over an hour to try out these guitars. Guy behind the counter seemed annoyed that I tried more than a few and told me they had to keep all the instruments in perfect condition and I should only try guitars I'm interested in. I came to try them all. It's not as if I was mishandling them, knowing that they're expensive I took extra care to put them back in the same spots. He was annoyed that they got fingerprints on them. If you're that concerned then why even have them out? I loved the guitars. Extremely high quality instruments and I'll probably buy one eventually but just know the showroom guy acts more like a power tripping old man yelling at kids to get off his lawn (or in this case, not touch the guitars). Very unwelcoming, even after mentioning I was from Minnesota. read more

Pretty cool sales people. I would for sure order another custom guitar. I only have a couple of requests next time. 1. Add more headstock options on your guitar builder. You only offer pointy headstock on most models. 2. Thinner neck profile should be in every guitar option. read more

I am here shopping for a new custom guitar or a friend. Working with Vince, he is so patient, knowledgeable and thorough. Never felt rushed. Kept bringing different guitars out to make sure the perfect sound and feel would be achieved. Such a personal experience, Along with Flock the manager, made us feel like we were only customer on a busy day. Absolutely first class. read more

I have been a client of Kiesel Guitars (Carvin) for many years. I have bought 9 guitars from them. 3 over the past year and a half. I was on Facebook and saw a live video of Jeff Kiesel announcing a special guitar run. It was for a new model called Vanquish. I liked what I heard and saw and decided to order one. I spoke with Mike Jones, went through the specifics, gave him my credit card and placed the order. They were only supposed to take a 300 deposit as per Mike Jones. They banged my card for over $600. The very next day (less than 13 hours since I placed the order), I called back and spoke to Mike. I wanted to make a few changes on the guitar. I have done this in the past when ordering from Kiesel. Mike told me NO. He said it was against the rules. I was like what rules? Mike said, the rules that were posted on Facebook. No one ever told me about any rules or conditions. When I ordered the guitar there was nothing disclosed to me. On top of all that, they never sent me a receipt or anything about rules / policy. I got no email, nothing, zero!! So when Mike refused to change my order, I told him to please just cancel the order. He told me NO! He told me according to the rules, I can not cancel the order. So, I went back and forth with some of the supervisors. Joe Stone emailed me that he has to follow Jeff Kiesel's orders! I told them I would dispute the credit card charges. I Called my CC company, but so far I have not gotten my money back. It's been 3 months and now I get an email the guitar is done and they want the balance. I told the person I cancelled the guitar. Now I get an email from another supervisor Anthony San Agustin. He tells me in the email that because I am cancelling I can no longer do future business with Kiesel. LOL!! Like I would ever want to again!! I mean their guitars are ok, but the customer service and the way they treat their long term, loyal clients is a joke! Joe Stone called me today. You could hear in his voice when I spoke to him, that he was basically stumbling on his words and he was quite embarrassed with the situation. He kept putting the blame on Jeff Kiesel. He said this is Jeff's decision and that he has to follow protocol. So to sum it up, I ordered a guitar, gave them a deposit. I was not told about any rules or conditions when I ordered my guitar. I also was unaware of a Facebook Page that displayed these rules. How would I know this!?!? I also did not receive any paperwork. No receipt, no rules or terms. Now they wont give me back my deposit! So Jeff Kiesel basically has stolen my money!! He obviously has some kind of Napoleon complex, and all his employee puppets follow his dictatorship! I just can't understand why the guy can't realize how wrong he is in this instance and either give me back my money, or make the changes that I requested. Again, these so called rules where never told to me. I only knew about them after I made the purchase, and that is totally unfair! read more

I've been a fan of their guitars for a long time, but I drove up to check out their showroom to have the guy behind the counter complain about his job to a guy who was ordering a guitar & all but shoo me out for being a burden because I bothered to come in. So I drove more than an hour round trip for less than 15 minutes of disappointment. I still like their guitars, but I can't recommend to anyone that they make the same mistake. read more

Was in San Clemente with my family over Spring break. I've always wanted a high quality travel guitar and decided to drive to the Kiesel showroom to talk about a custom build. Flock took care of me and he couldn't have been any nicer or more helpful. The entire experience was thoroughly enjoyable and I left there with the build sheet to a custom Vader and the address of a restaurant with the best fish tacos I've ever had. The guitar arrived today. The craftsmanship is impeccable. I can't thank the people at Kiesel enough. read more

Some of the best american made guitars for the money that you can buy. The detail and effort that goes into these guitars is superior to any brand name guitar that you can find at a guitar center, and they are pretty much the same price. Also the kits are top notch. This is one of the only places you can buy a complete guitar kit where if you have even the slightest idea of what your doing you can have a wonderful playing and sounding instrument. My wife and I made a bass from one of their kits that sounds incredible. We'll be making another one shortly. read more

If u want the best guitar made, 1 that will b with u the rest of ur life, 1 that sounds & plays better with age, then this is ur 1 stop shop. I ordered & purchased a custom made guitar here & had 0 regrets. They will go over EVERY detail even 2 the most minute aspect with ur order. Hand selected hardwoods from South America? NO prob! Special inlays 4 ur fretboard? NO worries! Nothing is 2 difficult 4 them. Once u buy a Carvin, u will NEVER go back 2 off the rack guitars again. These guys r awsum! Ask 4 FLOCK n sales, he's the best around. He's totally down 2 earth, friendly, waaaay chill, & he KNOWS his stuff! Go chek out their showroom 2day. U WON'T regret it. read more

The products are amazing and reliable and the staff is very friendly and helpful in assisting to let me know what gear I really need for the kind of events that I do. I really have to commend these guys though because they went above and beyond for me last year when all my gear was stolen out of my truck. I had a really big show I needed to get to and they gave me a 72 hour of loaner equipment I was able to pick up just in time to make it to my show. The fact that they are local to help repair anything as needed or replace anything as needed really has been so amazing for me. The equipment has been extremely reliable for me as a person who does anywhere from 25-35 shows in a single month! Reliability is paramount when you don't have time to stop and get things repaired!! Thanks guys! read more

These are elite guitars and they certainly make you feel that way when we are in the showroom. We went recently (our first time) and we drove quite a ways to come specifically to this store. The manager was somewhat helpful and friendly but my complaint is that he made us feel like we were interrupting when we had questions. He told us numerous times that we need to make a "2 hour appointment" if we wanted more time to answer questions. He would remind us "you have to understand people fly in from all over the world for these guitars". It felt very snobbish the way he talked to us and even other customers on the phone. There is such an elitist vibe there it's ridiculous. If you want us to buy your product and we are in your showroom, the least you could do is not make us feel like jerks for simply asking questions about the product. We are serious guitar collectors in our home (more guitars than the whole showroom) and I'm not sure we'll be adding any kiesel guitars after this experience. I've been to MANY guitar shops/stores and was never treated so rudely for asking questions about a product we intended upon buying. I guess they are so elite and special guitars they don't need everyone's business. Good luck visiting. I'd recommend making an appointment before you go otherwise don't bother. You'll be reminded many times to make an appointment. read more

I ordered a bass and when I received the bass I found that the color was wrong (suppose to be trans orange burst) and there were dark spots all over the top wood layer. I attempted to contact Keisel through email and have not had any replies. I will admit that the bass seems to be well built but the whole point of custom ordering an instrument it to make it how you want it, not how they feel like making it. Honestly the customer service has ruined my experience with Keisel and I can't recommend them. read more