I walked into this music store on a Tuesday and they truly have EVERYTHING. Anything you need to…read morebuy for creating music, they have it. If you need repairs done, they can do it. If you want lessons in singing or learning any instrument, they teach it. Seriously, come here! The store employee was a friendly woman, too. Very knowledgeable.

Glad I went here. I had a clarinet serviced for a regular tune-up and it took less than a week…read more This was so fast compared to other places that estimated 2 weeks to 2 months! A list of all the work was provided upon pick up and it was very reasonable priced.

I love this place!…read more Everyone is so friendly and very helpful! The workers are so caring and kind when it comes to their staff and customers. It's always so fun to go in and to be there and even more fun to play music! The staff are so patient with us and very good at communicating. They are very supportive and also encouraging!

My 8 year old daughter has been taking piano here for almost a year…read more The space is so beautiful and Mr. Kevin is so patient with her and with a focus on basics like major and minor scales, she is developing a good musical foundation. Oh! And they have the best couches to wait on!

I contacted Seth about having a custom design painted on my guitar. Seth ran through several mock…read moreups with me and gave me expert advice on deciding on a final design that I really love. He kept me up to date on the progress and went the extra mile to do a super high quality job and keep on schedule even when a third party vendor added a delay. His attention to detail and level of professionalism is outstanding and I can't recommend him highly enough.

I can certainly say that this school ROCKS! The Rock Recitals are incredibly fun and the teachers…read moreare really engaging, professional, and experienced. Best of all, they come to my house so I don't have to waste gas or time driving around. Thanks Guys!

I've had a flute for about 40 years. This is my Baby. I've taken it to other places in the area to…read morehave it fixed and they did my Baby wrong. :-). I brought it to the San Diego Music Studio and spoke with both Brian and David. Not only did they fix it under their estimate, but I haven't heard my Baby sing so beautifully in the last 40 years thank you so much

Would not recommend coming here. The person up front was trying to sell me a replacement string…read morethat was not even the correct size. Horrible experience.

The best music store for guitars in North County. The store is well-stocked, and staff is…read moreknowledgeable. I always try to stop by when I am in town. On my last trip there, I was delighted to find that I could rent a guitar for a month for $60 (I took home a Yamaha Revstar Element - nice playing instrument).

Great guys Lots of guitars…read moreWould rather give them my business and support local. I'll be back

We've rented a cello from Bertrand and have been very happy with the service and maintenance. For…read moreexample, one day before a concert, a cello string came off due to normal wear and tear, and we reached out to Bertrand for help. Mr. Dennis G. understood the urgency of the situation and kindly assisted us in repairing the cello. In addition to the prompt service and kindness of the Bertrand team, our daughter's cello teacher, Mr. Elliot R., has been wonderful. He does an excellent job balancing encouragement with allowing each student the space to develop their own self-motivation to learn the cello. Overall, our family has been very happy with Bertrand at the Carmel Mountain-Rancho Peñasquitos location.

Bertrand's Music is a music store focused on "school band & orchestra sales, rentals, lessons, and…read morerepair," as stated on their website. Our middle school band teachers works with Bertrand's Music exclusively and I understand that they trust them. The store itself looks nice. They had some instruments for sale displayed, along with music books. They have rooms for lessons in the back. The parking lot is usually congested though and parking is not easy. Our experience is only with getting an instrument repair quote from them. I'm sure the lessons and rentals are just fine here, but we would not exactly recommend Bertrand's for repairs, especially if you weren't even referred to come here by your school band for an instrument that belongs to the school. They have to ship out the instrument somewhere off site to even give us a quote, and we had to wait ten business days just to hear back that the instrument was unsalvageable and not worth repairing. They were unable to provide us with any written detail of what exactly needed to be repaired and what the cost would be. I'm not sure why they do it like this, because it appears a bit unprofessional. If you're looking for someone to repair a specific instrument that you own, we don't think this is the perfect place to bring it. It would probably be best to find someone who specializes in repairing that instrument to do it on site. Repairs were just one aspect of their business and it's technically a relationship between the school band and Bertrand's, so it didn't bother us. The staff were very nice and accommodating, and we appreciated that. They provided us with a receipt that the school needed, and it was as simple as that. Thank you!

Amazing instructors with a wide range of talents to enhance your skills and knowledge. From choir,…read moreto strings; this place will bring you to the next level. We are using them for piano, double bass, and violin lessons. They are exceptional with our 10 and 13 yo. My children's love for music continues to grow and they're always excited to come to practice.

I love this place. The service is amazing and they worked with me to find a time that works for our…read moreschedule. Very professional and they have excellent teachers. My daughter actually wants to go back each week.

First time at this store, went in to get a used guitar up to date, the owner was great at educating…read moreme and was always extremely helpful, respectful and patient. He explains everything so well. Got the guitar serviced at an affordable price, I can definitely say I will be coming back. Forget the other guitar place I went. Don't waste your time anywhere else.

Absolute gem of a store! The owner (for 35+ years, wow!) was very helpful with the purchase of a…read morebrand new alto saxophone for my high school daughter who has outgrown her beginner saxophone. They are an authorized Yamaha dealer and the reviews on here were spot on. Prices were fair, and the service was personal and knowledgeable. You can tell they truly care about music education and their customers. We left with a beautiful instrument and a very happy young musician. Highly recommend this place to any parent or student looking for quality instruments and honest guidance.

It has been years since I've gone to Guitar Center. All I can say is that there is a noticeable…read moreimprovement all across the board. Much larger selection of higher quality instruments than they used to have, guitars and amps were accessible, staff was knowledgeable and courteous, and pricing was excellent.

I normally don't write reviews, but my recent experience with the Guitar Center San Marcos Lessons…read moreDepartment needs to be shared, especially for parents considering lessons for their children. My son has been taking guitar lessons here for months and absolutely loves his instructor, Tristan. Unfortunately, the issue isn't with the instructors, it's with the front-end communication and customer service. After two of my credit cards were compromised, a number of auto-renew subscriptions needed updating. At no point, phone, text, or in person--did anyone from Guitar Center notify me of a declined payment, despite the Lessons Lead repeatedly claiming they "called" and "spoke to me in person." I checked my call history. The last call I received from Guitar Center was October 16, and it was simply Tristan confirming my son was running two minutes late. That's it. No billing conversation. No declined-card conversation. No warning. Nothing. Beyond that, my son (a minor) was physically in the store for his lessons throughout November. If someone had truly spoken to me "in person," as claimed, I would (1) remember it and (2) logically update my payment method on the spot. That's basic common sense. But no one--neither Lily nor Greg, the two people supposedly escalating the issue--ever approached us. In fact, I couldn't identify them if I tried, because no one ever actually spoke to us. The most upsetting part? My son was left sitting alone, waiting, because his lessons were suddenly canceled without any communication. No one told him. No one told me. That is not acceptable treatment of a child. When I reached out for clarification, I received a generic, copy-and-paste email insisting they had reached out "multiple times." They hadn't. And when I pointed this out, with dates and call records, the response doubled down instead of acknowledging the missteps. I pride myself on honesty and integrity, especially when it comes to my children. Being told that things happened that objectively did not happen is frustrating, dismissive, and frankly unprofessional. To be absolutely clear: No calls were made. No in-person conversations occurred. No texts were sent. And my child should never have been left unattended because of an internal communication breakdown. The instructors are great,but the lesson administration needs serious improvement. Parents deserve transparent communication, accountability, and accuracy, especially when the wellbeing and experience of a child are involved. I hope management takes this feedback to heart so other families don't have the same experience. My son loved his lessons and his instructor, but the customer service side made what should have been an easy fix both stressful and disappointing.