Food was great! Best pizza! Service was ok, could've been better, but still happy overall. Ominous picture on the wall.

Disappointed. So Fri afternoon 4pm; no one there. I go to counter and order sampler there and dinner to go. Get no breadsticks. Charged for a bottle of water I didn't get. Rectified later. Left with spaghetti and bottle of water- and 10 pkg of peppers? I never saw any breadsticks. And I live only a mi away. Disappointed read more

The staff in here are so friendly, helpful, and kind. The food was hot and fresh. It's not great, but it's as advertised. The place is clean and well lit. read more

Decided to do lunch here... Due to after lunchtime the place was quite quiet.... The young lady who took our order was nice.... We ordered to go, I did the lunch special chicken Alfredo/salad, while my daughter ordered the /spaghetti... read more

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This is one of our favorite places! My daughter is gluten intolerant & they are amazing to work with her needs. The management is always super kind & make sure that we have everything we need! The food is great & the fact that we can feed our family of 5 for $50 or less is another reason to love it! Our autistic 7 year old that can't communicate well, even ask for it by name! read more

we went for general Friday night quick dine. our first time to try. food was good would return BUT the service! watched 4 people scramble like crazy to cook - serve - work cash register and the window! and this isn't fast food. Chris and Demetrius out front and two unnamed terrific people in back kitchen prepared 100s of meal and served them as we watched. felt sorry for their lack of staff but watching them was awesome. fantastic employees prepared delicious meals with personal service. thank you so much- $$ not enough to show our appreciation read more

Ordered to go here. Took about 5-10 minutes to prepare. Woman at the front counter was friendly and gave us lots of breadsticks :) Cheap prices for quick quality food. I think their food is comparable to Olive Garden. I would come back. Dishes -pepperoni pizza- wayyyy too greasy, wouldn't recommend this, was falling apart -chicken pesto rotini- I enjoyed throughly this dish. It is very cheesy and hints of pesto are present. The chicken has good flavors to it as well. -spicy ziti with chicken- topped with cheese and has a kick to it, found this dish to be decent. read more

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The food is ok, but the service I experienced was worse than any other I've ever had. My fiance came in to eat with me and I was the only one who ordered something but they saw him eat a breadstick and they came over and yelled at us and said it was for paying customer's only. With that attitude I have never been back. Disgusting way to treat people. read more

I haven't been to Fazoli's in about 10 years and decided to have lunch there recently. It was excellent the last time we ate there but things have changed. I should have been warned because it was lunch time and the place was almost empty. We ordered baked spaghetti and the house salad. The spaghetti sauce tasted like Chef Boyardee. The server forgot the salads and had to go back for them. It was grossly overpriced because of the lack of quality. I gave it a one star because the restroom was clean. We won't be back. read more

This was my very first time trying them and it may be the last. Covid has hit my home so I ordered myself the ultimate sampler, one for my daughter, and a triple chocolate cheesecake. It was a lot of food so I knew I would have leftovers. The side salad that I had was the Caesar and the shaved parmesan was apparently the star because it was very heavy. The spaghetti lacks flavor and needs more sauce because once you reheat it, it's dried out. The fettuccini is great the first day but just like the spaghetti, it dries out when reheating. The lasagna was great even after being reheated, and the triple chocolate cheesecake was amazing. read more

Fazoli's - Ultimate Sampler, Caesar salad, and fried mozzarella skewers - Italian Near Me - Montgomery, Alabama

Very friendly but, i don't know if they were really busy or what but they were a bit slow and forgot salad dressing and a drink. Thanks read more

The food is always amazing here. I have always received my correct order and the food is always hot. Very addicting so this is one of my treat myself spots. read more

Subpar food, but what do you expect for $9? Nice portion size for the money, but the taste just wasn't there. I added lots of salt and pepper, but could still taste the pre-frozen tastes of the food. Broccoli even tasted freezer burnt. Sauce was really thin too. The breadsticks were the best part! So good, unlimited, and served hot! The cashier ensured me that I would be back after I told her this was my first time. Well she's wrong. First and last time. I would also like to add that the staff was talking really loud about their lack of hours at this location, and having to work 6 days just to reach 40 hours per week. read more

Fazoli's - Chicken & broccoli penne w/ Alfredo and tomatoes. - Italian Near Me - Montgomery, Alabama

Relatively new to Montgomery. A few months maybe, but my girlfriend and I have been there twice and it's worth every second. I'd rather go here than most Italian joints in town. Prices are surprisingly light while the meals you get are very hearty. I've had chicken fettuccine and recently the chicken parm. Don't remember what GF had but she was very pleased both times. The food is flat excellent. Only 2 downsides. 1. Salads are pre made and can be a little wilted. 2. Location of drink machine. Right by ONLY trashcan and it can get crowded. Trashcan is the worst. Kind of like panera...dump food yourself and leave dishes to be collected. But they need to be better at collecting dirty dishes from top of trashcan. My experience today trying to get things stacked and thrown away was kinda gross. read more

If you're looking for an inexpensive Italian place - this is it! Imagine a cross between a Stevi B's and an Olive Garden, but they deliver. The service was relatively quick, and our server was very nice, always had a smile on his face! The food was fairly good, but the breadsticks were to die for!! And they gave us a plate of 8 breadsticks for the four of us to start off, which was very nice and we ate 7 of them. Definitely recommend for a quick bite!! read more

Fazoli's - Fettuccine Alfredo and Breadsticks - Italian Near Me - Montgomery, Alabama

Great customer service. The place was very clean and sectioned off for social distancing if you choose to sit in. Food was prepared quick but was still hot and was not messy, very professional. I will definitely be going back! read more

This place was very interesting all together. It is like a fast food place but with Italian pastas. You order exactly like fast food and they bring it to your table when you sit down. We ordered the Baked Alfredo and it was very good along with the Regular Fettuccine Alfredo which was also good. The food came out hot and quick. The breadsticks were soft and amazing. They even came around with fresh hot breadsticks. We got the Triple Chocolate Cheesecakes and they were delicious. There were no trash cans around however, they clean the tables for you. We also saw boxes in case you wanted to take some home. Overall I good experience. read more

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Nice and new inside, super clean, extremely friendly staff. We ordered the baked spaghetti with meat balls. The free bread sticks are awesome! Much better than Olive Garden's bread sticks! House salad was fresh, and nice variety of dressings. Food was high quality, and nice and hot, and delivered to our table quickly. We had never been to a Fazoli's before, and had never heard of it, and were very pleasantly surprised at how good it is. Highly recommend. read more

Very Poor Customer Service. I've notice that lately, many severs and cashiers are using their phones while working and taking orders. Today I witness our drivethru cashier on her phone while we were waiting in the drive thru. The time of this order was 6:57pm. read more

Horrible horrible horrible.rude cashier and low health department scores (88) we weren't the only customers not happy with the service or food or how the situation was handled...never been so disappointed in what was my favorite restaurant in Louisville Kentucky...please fire everyone and disinfect the entire place and start with all new management and crew...BETTER YET...build a completely new restaurant...atmosphere here is totally unprofessional from management to employees...staff chooses who they are nice to you and everyone else is trash to them...PLEASE CONSIDER BUILDING ANOTHER RESTAURANT IN OPELIKA OR AUBURN AREA AND PERMANENTLY CLOSING THE EASTCHASE MALL LOCATION...was NOT worth my driving 50 miles for !!!!!!! JUST LEARNED THAT FAZOLI IS BUILDING A NEW RESTAURANT IN COLUMBUS/FORT BENNING AREA.. read more

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The food is usually good but the staff is unprofessional and ghetto--there is just no other way to put this. I overheard employees talking about other employees, using profanity loud enough to be heard in the dining room while the dining room is in shambles and customers wait for service. Everyone working on the crew this evening should be fired. read more

Fazoli's was not my first choice for food in the Eastchase area, but I was pleasantly surprised when we visited. I had never eaten at a Fazoli's, but my girlfriend insisted since she had not seen one outside of the Midwest. The best way to describe this place is that Fazoli's is like the Taco Bell of Italian food. The food is extremely inexpensive and comes with unlimited free bread sticks. This place was crawling with kids when we visited and I have a feeling it was due to the two aforementioned items. This is not a date night place unless you are treating the kids. I ordered the Spicy Sampler featuring Chicken Alfredo, Italian Sausage Penne, and Meat Lasagna with "Italian Pepper Sauce." This meal cost me around $12 with a drink and a side salad. Most meals and drinks could be had for under $10 at this place, hence the Taco Bell of Italian food reference. I was a little skeptical of my choice, but the food was actually pretty good. It's not something I will seek out often, but definitely would visit again over many of the cheap and easy pizza places. I was able to get my Italian fix in with out making a trip to a more expensive location. read more

Fazoli's - The Spicy Sampler featuring Chicken Alfredo, Italian Sausage Penne, and Meat Lasagna with "Italian Pepper Sauce." - Italian Near Me - Montgomery, Alabama

Employees act confused, dining room full of people waiting on food. No one servicing waiting customers, no bread being served. Not service typical of restaurant. Needs a manager on duty that can make a difference. People waiting over 15 min for dine in. read more

My baked spaghetti was so greasy and really gross, and then I pulled a clump of hair out of the middle of it and that made me ill. The breadsticks were dripping with grease. I've been to other fazoli's before and they were fine! This place was awful. read more

I was worried after reading previous reviews. Food was ok but my experience with staff was good. I ate lunch with a decent crowd. They took good care of me. Food was ok, but my stars are derived from my experience with the staff. read more

Too many employees with no guidance or leadership.We stood at the counter waiting to order while 3 female employees talked to a male employee who was obviously already off.After a few minutes I told them I'm a customer and would like to order,at which time we were told they all were on break and that "Takisha" was who we needed to give our order to but....she was in the back.After a couple more minutes....we left....and will NOT be back.Save your money and time read more

So we went to Fazoli's around 8:30ish, mind you they close at 9 everything was awesome. The cashier was kind even though it was time to close. So we get home with our food, we're eating and whatnot, so my sister gets to the bottom of Penne Romano and there's a huge bug baked inside of it. Needless to say we won't be returning. I only gave them a second star cause the cashier was so nice. read more

I love Fazoli's only because it's a fond memory in my childhood but other then that it's definitely mediocre fast food Italian that is worth it if you like to save money. I would define Fazoli's as the place for people with a champagne taste but a water budget. read more

We stopped here while passing through Montgomery. I have only been to the Mobile and Pensacola restaurants before. My 18-year-old son LOVES Fazoli's. It is nostalgic to him, since we used to go to the one in Mobile all the time when he was growing up. Since the Mobile restaurant has been closed down for several years, even now on special occasions he wants to drive to the Pensacola Fazoli's for dinner, which we try to do about every 3 or 4 months. The food was very good at this location, and the staff was friendly and helpful. We will stop by here to get our "Fazoli's fix" from now on when passing through Montgomery. read more

Dirty, health rating of 87. Food was cold and tables around me were getting wrong orders.

Very disappointed. The first time I ordered from here I got spaghetti and lasagna which was pretty decent. I ordered for a second time and got a slice of pizza, salad and an Italian hoagie. The only thing even slightly edible was the salad. The pizza was covered in grease top and bottom. The hoagie had barely any meat and there was no kind of dressing or mayo or anything on it. Just dry and not good at all. I ate half a salad and threw the rest away. Waste of money read more

The food is great but the workers have got the worst attitudes I have ever encountered.

Never again. Visited first time. Standing a few minutes to look at menu and finally one preparing asking other employee to take my order. Apparently she already clocked out, but standing there talking to employee who are working. She had an attitude and made sure I knew she was not supposed taking my order. Asked a receipt cause she wasn't giving to me. Then she said" I will give you" in rude attitude. Never visit THIS place. read more

Jennifer and Raven were so positive, nice, helpful and made my fazolis experience fantastic! Great staff and great food! Will definitely be in again! read more

The food was great as always, but the service was absolutely terrible. We went in 45 minutes before closing, yet the crew seemed as if they had already started closing everything down. They had barely any options left to order and were just rude. The service here is usually not the best, but this time was worse than usual. read more

Really rude worker! Went to order and she said "oh you can't order that, that ended at 2:30," and proceeded to remove the advertisement from beside the cashier. I checked my phone and It wasn't 2:30 yet! If you have the menu up you shouldn't have a problem letting people order it. I don't understand rude people. This is what happens when you hire people with NO concept of customer service. I won't be back!!!!! read more

Poor service. No forks. Never offered us extra bread sticks. Food is good-wish the service was better!