I'm in love with this rug store. It's beautiful, feels like an art galaxy. The owner Abi and staff…read moreare super helpful and really have a key eye for design. I thought I'd like the traditional rugs, but ended up falling in love with this modern art rug (in my photo). The quality and skill it takes to make these rugs are exceptional. I need to win the husband lotto so I can buy a rug for every room in my house. The coolest thing about this shop is they come to your home and let you see how the rug looks in your space - we were able to try a couple patterns out. Thanks so much for the caring service !! I highly recommend this shop.

We bought a house recently and needed a rug to fill out our living room. Shopping online for rugs…read moreproved to be challenging; we were unable to determine quality and trustworthiness. Local shop Ruby Rugs gave us a lovely experience with great customer service! The shop owner and staff took the time to flip through stacks of (very heavy) rugs for us to review, then extracted them to be placed side by side to compare. After we had narrowed it down, they offered to bring the short list to our house to try out in our house. They did all the heavy lifting to place the rugs, and even gave guidance on interior design. This level of customer service and care is fantastic! We selected a gorgeous rug that fits our space and personality perfectly. If you are local and want a quality modern rug, definitely check this place out!

This was one of the best purchasing experiences we have ever had. From beginning to end the staff…read moreand Noor were helpful, knowledgeable, kind, accommodating; the rugs are beautiful works of art and history. They brought multiple rugs to our home and provided excellent advice on choice and size and worked with us on price. Highly recommend.

We loved our first rug from Noor and Sons so much we decided we needed to go back for a second…read more These are utilitarian, beautiful, unique pieces of art. And--we can confidently say, now that we've had our first for almost two years--these rugs are also very durable! They hide dirt amazingly well, disguise spills, and so far we don't see any wear on our first rug despite it being in a high traffic area. I'm sure these rugs will show their age over time, but that will only add to their appeal. We also love the rug pads Noor and Sons use. They have just the right amount of give underfoot and do not slide at all on our wood, and now linoleum, floors. The custom cut rug pads alone lend so much value to shopping with Noor and Sons. The quality of the first rug has made us confident to go for a second, this time for the kitchen. We tried out nine different rugs at home in a variety of sizes and colors. Noor helped us pick out the rug we ultimately choose and kept us within budget. The rug lends a lot of warmth to our otherwise no-frills apartment kitchen. The size is also super versatile and we think it will look great wherever we move next.

Solano Oriental Rug Gallery has provided excellent profession care for my rugs year after year for…read moreover 20 years. I could not ask for more

We always take our fine rugs here for cleaning and they do a great job. I like that they use water…read moreand then air dry; there is virtually no odor when we get the rugs back. They've also done a minor restoration on a carpet we brought in a few years ago and it was flawless. Highest recommendation.

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

Amazing service from start to end. Really happy with the quality of work and professionalismread more

We've had a great experience with Access Rugs! We were introduced at the Alameda Antiques Fair…read morewhere we met the owner Ata who helped us find the perfect 8x10 rug for our bedroom. It is a beautiful design and quality and really brings the room together. We reached back out for Access Rug's cleaning services after we purchased a vintage Heriz rug from Facebook Marketplace and realized it smelled like wet dog after getting it home. They explained the whole rug cleaning process to us and how he would ensure the 40 year old rug was preserved through the process. He came and picked it up and was very communicative throughout the process. The rug took a few extra days to dry than expected, and Ata was so apologetic and even offered to bring us a loaner rug because we had family coming into town!! Totally above and beyond! He then came and dropped the rug back off and it looks and smells fantastic. We trust Access Rugs for any of our rug needs in the future.

I am so appreciative that Access Rugs came to my house to pick up my rugs and then return them when…read morethey were clean. In the past, I had to drop off my rugs. They also helped to move furniture for pick up and return. The rugs were well cleaned, and the fringe on some of the rugs was not damaged. I can't same the same for a past company that cleaned my rugs and the fringe came back looking damaged. I felt like a valued customer, and I hope I will always feel that way. Some business people are only "nice" until they grow their business, and then you no longer matter. My gut tells me that is not the case here. They will get my business again.

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

I contacted Mohammad because I had three Oriental rugs that badly needed cleaning, and one of them…read morewas damaged by moths. Mohammad was very easy to work with and did a wonderful job. The Persian rug, which is the highest-quality rug, came out really beautiful and looks brand new. So did my larger Afghani tribal rug. The rug with the moth damage was the lowest quality of the three and the oldest of the three. It is also an Afghani tribal rug. Mohammad offered me choices and did not pressure me to spend a lot of money on having it re-woven; I would have spent a lot more than the rug was worth. Even though that rug is not super high quality, I have always liked the colors and the pattern, and he was able to patch it at a reasonable cost, and I put the damaged area under some furniture so it doesn't show. The patches are strong and will protect the rug from further damage in that area. Mohammad also gave me a good explanation of how to care for these rugs. Following that advice years ago would likely have protected the smaller Afghani tribal rug from damage, and I will definitely have the rugs washed and cleaned more often in the future. I found Mohammad to be knowledgeable and fair, easy to work with, and to provide a great service. He has a deep knowledge and appreciation of Oriental rugs and he seems to genuinely care about being fair to the customer as well as about doing a good job.

The repair and cleaning service provided to me and my wife was above exceptions. I highly recommend…read morethis company for you expensive rug needs.