Owner is very knowledgeable and friendly. Reasonably priced. Picked up our oriental rug today. The repair work was exceptional. After repair and cleaning, the rug colors were revived and the repair work was not noticeable. Would most definitely recommend Silk Road Odyssey. read more

We had a rug delivered the wrong size and the team was able to quickly resize it for us. the work was fantastic - doesn't look like anyone even touched it. would recommend read more

Believe the hype people! And door to door service???? Unbelievable! We had our hand made oriental rug cleaned once elsewhere and was most definitely not happy with the results. Basically they hung it and beat the dirt out I presume. Any stains or ground in grime didn't come out. Also I had to fold up the 10x20 rug up and take it to the place. And do the same once they claimed they cleaned it. Frankly it was hard to tell if it was actually cleaned at all! That heavy traffic area of the rug seemed 50% better but not as clean as the rest of the rug. So a couple of years and new dog later, it was looking pretty pathetic and started to smell. Apparently our potty training wasn't 100% effective! Searched on Yelp; use the chat function to get estimates. While they were the most expensive, they didn't charge for pick up and delivery and the other reviews convinced me to invest the extra money to take care of a very expensive and beautiful rug, an Heirloom to be passed on to the boys. Iraj showed up on time a couple of weeks ago to pick it up. Apparently he had no problem accessing our double secure gated community; saying said he has done extensive business in our complex and had the gate code. That was very reassuring. He saw Koa and asked if we wanted it treated for pet stains explaining just cleaning it won't prevent Koa from sniffing the old scent and peeing all over again. So of course we opted for this. A couple of weeks later he returned; again on time to deliver our new rug. Joke! Not new... but as spectacularly vibrant as the day we purchased it 7 years ago. No smell... well smells like your grandmas house, clean but you know. Oldish. Which is fine as it is an heirloom after all. I have no idea how they perform on carpeting vs. rugs but based on our experience, you can't go wrong. Shoes off mandatory in the living room from now on! read more

Silk Road Odyssey - The rug before with Koa looking guilty! - Carpet Cleaning Near Me - San Rafael, California

Yes!!! I highly recommend these guys for your carpet cleaning needs!! Because I have a beloved family dog , I am a "regular" ! Professional pick up, delivery service and my heavily soiled carpet looks new again. Great job, thank you! read more

So pleased with the service and how clean Silk Road was able to get my rug. They recommended having two ends of the rug binding be done which they did and it's flawless. I would recommend Silk Roads to anyone who wants quality cleaning and rug repair done. read more

Silk Road Odyssey - Carpet Cleaning Near Me - San Rafael, California

Silk Road has been great - excellent service. They could not be better. I have a beautiful Shiraz oriental rug, probably 100 years old, and a house full of cats, one of whom had trouble controlling his bladder before he passed away recently. My rug was picked up from my house, cleaned, and returned with a new rug pad to fit. Now the rug is clean, beautiful and bright. The cleaning really brought out the brilliance in the colors. And the pick up, delivery, and cleaning is very reasonably priced. I could not be happier with this service and I highly recommend them. read more

I am amazed and grateful for the phenomenal job that Silk Road Odyssey did in cleaning my carpets!!! The level of professionalism, effort and care they provide is astounding and impossible to believe it can be surpassed. Having used them years ago, I recently called them to clean my living room carpet that had been urinated on many times by my dog who had recently passed away. Once they were in the home, I decided to have all seven of my carpets cleaned (some had not been cleaned in 35 years). The results were stunning and remarkable!!! I couldn't imagine that they would look this good, appearing like new again (especially the fringes). I highly recommend this company not only for the quality of their work, but also for how nice it is to do business with them! read more

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Silk Road Odyssey has cleaned our carpets for 20 years. They are careful and competent and I trust them completely with our Oriental rugs.

My hand made Persian carpet was expertly repaired and cleaned. We can not even find the area that was repaired! Great customer service and very reasonably priced. I will definitely use S.R.O. again. read more

What a great experience! I wandered into Rug Masters / Silk Road Odyssey after visiting the other rug cleaning retail location in my community...and I am so happy that I did. Jay, the owner, was onsite when I visited and was so hospitable and sharing of the methods used... and markedly less than Istanbul for the same processes...and he picks up and delivers locally. I received my rug back this afternoon beautifully cleaned and dry. I am pleased with the results and the pricing. read more

A pleasure to do business with them. My rug was picked up and delivered beautiful and clean. Reasonably priced. Highly recommend!

Silk Road Odyssey did an excellent job cleaning my Persian Rugs that have been in my family for many years. They were very kind and came to my house to pick up my rugs. They washed the rugs 2x because they had not been cleaned in so long. Now my rugs looking bright and clean. So glad to have a skilled rug cleaner I can trust. read more

My Turkish Kilim rug needed some major cleaning (I have two dogs who think the carpet it theirs). I called Silk Road and Masood was very helpful. He picked up my carpet the very next morning and 10 days later called to let me know my carpet was ready. He dropped it off and the carpet was in perfect shape. The whole process was efficient, easy and affordable! They pick up and drop off the carpet free of charge which is a huge help! Definitely recommend! read more

WHAT WOULD I DO WITHOUT JAY! After three years of working with him, I wish I could replicate this man, his work ethic, and his business in all cities I arrange for rug care. From cleaning, to cutting rug pads, to receiving, to delivering - he does EVERYTHING. Not ONCE has he failed me. He completes every single job on time, as promised; he communicates EXCELLENTLY; his follow-through is unmatched; his prices unbeatable. He is my hero! read more

I have some beautiful rugs I have inherited, but between pets and moths and decades on the floor without cleaning, I finally took the plunge and called silk Road. Boy does he know his stuff! four men came to the house, picked up incredibly heavy furniture, identified exactly what they were going to do before they took them away, and were extremely organized about sending me a text regarding a drop off delivery date with a follow up text confirming the time, showed up exactly in the window they promised. They laid down custom cut one piece new pads since the other ones were literally rotting and then were so incredibly patient when we put the bed and couches back on the rugs and then decided... ahhh no, we need to move it 4 inches to the left! without any complaint they redid the whole process! Super great experience! read more

Excellent service! We had a couple rugs we needed cleaned, one that was especially tricky because of the material, but Silk Road was helpful every step of the way. Pick up and drop off at our home, clean rugs, and all at a reasonable price. Highly recommend! read more

Where do I begin....First rate service, best pricing, picked up, delivered and laid in my house. I bought a used 10' x 14' Tabriz rug and wanted it cleaned before putting it in my house. The prices I was getting from carpet cleaners (and specialized Persian rug cleaners) were astronomical. I'm not cheap. I knew that it wasn't going to be inexpensive, but the range of prices astounded me. From the lowest to highest was a multiple of 4! I called Design Plus Gallery in San Rafael (also amazing folks) where I purchased the rug and told them what I'd run up against and asked if they had any suggestions. They called Silk Road and got a great price for me. I called Silk Road, they picked up the rug, cleaned it and brought it to my house within 2 weeks. Not only did they deliver it but they laid it out and helped me move a piece of furniture. They didn't charge me until they brought the rug. It smelled clean but not perfumed. Exactly what I wanted. I cannot imagine any element of the transaction that could have been better, faster or less expensive. Absolutely fantastic to work with. All the reviewers have had the same experience. BTW: They didn't ask me to write a review. I'm doing it because they solved my problem and were so amazing. read more

The best company to use for cleaning carpets. Masood is incredibly knowledgeable about all makes and country of origin on any carpet you show him, and takes the time to explain the cleaning process to you and how to care for your carpets. I have had numerous carpets cleaned by Silk Road Odyssey and each time they were cleaned extraordinarily well and in the time frame that Masood had promised. He is professional, honest, and reasonably priced. Highly recommend! read more

My rugs look clean and beautiful! They took the extra time to help put rugs back in place in my home (which included taking apart furniture!). They did a beautiful repair on an antique rug as well. Wonderful service and I highly recommend! read more

I have now used Silk Road 2 times and they have always been attentive and willing to work with me on projects I have concerning rugs that I have that need cleaning or repair. Super friendly! read more

I'm so excited to be able to review this business, and Masood. I have two much loved, 23 year old, oriental rugs that were custom loomed in Nepal. To me they are beautiful, exquisite, precious treasures. I was referred to Masood for washing, and I am overjoyed with how they look. Well, how one looks. The other, he washed, hung to dry (it's larger than 9x12), folded and wrapped for storage. The carpet looks brand new, the fringe looks like new. I'm so excited to have found someone who is experienced, trustworthy, timely as well as gracious! If you have a special oriental, or a favorite wool carpet, Masood is the one to call 415.456.1817. You can count on his professionalism and courtesy, and you won't believe how beautiful your carpet will look! Now, I will ONLY call Masood. read more

Silk Road Odyssey - 23 years old and feeling like a newborn! - Carpet Cleaning Near Me - San Rafael, California

Service was surprisingly terrible. Our clients used Silk Road to clean a large area rug in the living room prior to putting their home on the market. Silk Road delayed the return delivery of our clients rug 4 times, stopped answering their phone, eventually brought in a replacement rug for our photoshoot because our clients rug still wasn't ready and when they finally returned it a week into showing the home they moved all the furniture and never put it back. When we called Masood to discuss his service he actually hung up on us. Incredibly poor customer service. Update in reply to owner: We were helping our client because they asked us to. They asked us to because they couldn't get a hold of you after you postponed the delivery of their rug 4 times. You had the rug for over a month, the owners wanted their rug back for photography and not only did you fail to return it on time, but we could not reach you by phone despite calling numerous times leaving numerous voicemails. We didn't approve the replacement rug, you left us no choice. We've been in the real estate business for 15+ years and help our clients coordinate service to prep their homes for sale every day. Your service was unreliable, unprofessional, and deserves an accurate review. read more

I have had several Kilim rugs cleaned and repaired at SRO: all had been badly damaged by my rambunctious puppy. Masood and Pearl, always extremely helpful, friendly, and enthusiastic about their business, assured me the rugs could be fixed. The repairs were completely amazing - undetectable even to my discerning eye. The yarn color and weave texture blended perfectly. I am beyond thrilled to have found Silk Road Odyssey! read more

I was extremely pleased with the service and quality of work by Silk Road. I had 2 rugs cleaned and one repaired. Nice job on both and done within promised time frame. They provide pickup and delivery. I was also very happy with the cost. read more

From start to finish having a rug cleaned by Silk Road Odyssey was an excellent customer experience. Great value, fair price (based on competitive bids) and a rug that now looks as good as new. Jay demonstrated that he truly cares about his customers. He was responsive and informative from initial contact, to pick-up and delivery of the cleaned rug. To top it off we were indecisive about the placement of the rug when it was delivered. I contacted Jay and he personally came to our home, unrolled the rug and made sure it was properly positioned. read more

Our family has worked with Silk Road for many years with our rug cleanings and have made many purchases. I always recommend this place to all friends and family. They are amazing people to work with and have always been efficient with their work. They have a great selection of many different styles from modern to classical rug options. If you're looking for something beautiful for your home I would definitely recommend checking them out. Great customer service!! read more

Massoud performed a miracle on our stained and puppy-chewed rug. It's truly amazing how the rug looks like new. You can't even tell where the damage used to be. I'm so impressed. And I agree with Patricia L. "Great service! Pick up and delivery included in the price." Thank you, Massoud. read more

I have been getting my rugs cleaned at Silk Road Odyssey for many years. My rugs are over 22 years old and every time they come back they look like new. Everybody who works there is responsible, compassionate and professional. read more

Silk Road Odyssey recently cleaned two large Karastan rugs of ours. The rugs were 25 years old and had never been cleaned. They were picked up, cleaned and delivered in a timely manner for a very fair price. Everyone we dealt with was friendly and helpful. The rugs were cleaned beautifully. We could not have been more pleased with the entire experience. read more

I been referred to Masood business by our carpet cleaning who recognise that our handmade rug is something special. Masood came to pick up and return in good condition. Our rug been bought thirteen years ago and never been cleaned until this time. I impressed with the detail of his service and clearly has knowledge about this delicate rug. read more

Great service, honest pricing, quick turnaround, very accommodating. Masood, the owner, came to my house on President's Day to pick up four rugs and had them back to me five days later, fresh, clean, and bright. He let me know in advance that one stain and a few pressure marks might not come out. He got most of the stain out, and the pressure marks were not bad at all. He was great about scheduling both pick up and drop off times -- He provided an exact time at which he would arrive, and he was true to his word. Highly recommend,,,, read more

I had three wool oriental rugs cleaned by Silk Road Odyssey and they delivered the rugs today. They are so clean and soft and the colors really are vibrant. One rug that had been in our family room was dirty from the dog and kids and it looks like new. The service was wonderful, great pickup and dropoff and I would highly recommend this company. We are so thrilled with our clean rugs. read more

As an owner of a carpet and upholstery cleaning company, with thirty five years of experience,I will only reffer my clients to Masood!There are times that a rug will require more than we can accomplish on site, so I send those clients to Masood for his wonderful service.What a fabulous man to deal with! So kind, and always keeps his clients best interest at heart.Will always send him to those clients with special needs, as his customer service beats all! read more

I bought a Persian carpet at a yard sale. It was nice, but filthy. Masood was super-nice. He came and picked up the carpet, had it cleaned, and dropped it off again. With my 25% Yelp discount, it was a great deal! Now I have a beautiful clean carpet for a good price. I was very happy with the service. read more

Really excellent care and service. Having oriental carpets properly cleaned is not cheap, but at least with Massoud you can be sure that they will be beautifully treated. read more

Horrible service and very unprofessional. Would not recommend this establishment. Literally ruined my beautiful antique Persian rug.

Great service! Pick and delivery included in the price. My rug came back looking brand new. Not too many businesses go out of their way such as this one. Delivered right on time. read more

We had several oriental rugs that needed cleaning, and in two cases, repairs. Massoud came to the house and picked up the rugs (one at a time). With each rug he gave us an estimate of the cost to clean the rug and to make the necessary repairs. In every case his estimate was extremely accurate and the rugs were brought back to us in excellent condition; repaired and perfectly cleaned. In one case he suggested that a different rug would work better in the Living Room than the one we had there. He was right! The change in rug completely changed the feel of the room. Massoud is always extremely polite and totally knowledgeable. He is a pleasure to work with and I recommend him without reservation. read more

The people at Silk Road were great, our rugs look better than new and they pick up and deliver exactly on time. We were extremely impressed. read more

Kept our rugs for almost two months and did not return until we called and asked for them. Perhaps because they totally ruined our beatutiful vegetable dyed Nepali rug. Looks like they washed it with the dark red one we also sent with them. Absolutely horrible! read more